Management Jobs

Location: York Crown and Magistrates Court, with regular travel to Scarborough and Harrogate.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:

• Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
• Experience of working with a team of  volunteers or as a volunteer.
• Experience of working directly with a diverse range of clients or service users.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Contract Type

Permanent - St Giles Shops

Location

Mere Green

Hours

22.5 hours (working 3 out of 7 days to include Sundays plus 2 other days)

8:55am - 5:05pm trading over 7 days

Annual Salary

£13,548.60

Review Date

02/05/2024

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will support in leading a team of volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have good customer service skills and want to be part of a successful team. Ideally, you’ll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide store encouragement and development of best practice.

Knowledge and experience

Essential:

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail experience

Desirable:

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential:

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable:

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Goodtime keeping & strong work ethic

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

HALO has been working in Angola since 1994, and now employs over 1,400 staff (47% women) working in demining, explosive ordnance risk education, and conservation. There are over 70 different types of landmines in Angola from an estimated 41 years of minelaying during the war for independence and civil war which persisted from 1961 to 2002. The programme currently has twenty ongoing contracts from a diverse set of institutional, private, and corporate donors. As a signatory of the Ottawa Treaty, HALO supports the Government of Angola in reaching its treaty obligations. To date, HALO has cleared over 100,000 mines and made over 25km2 of land safe for use across the country.

This is a great opportunity to lead a dynamic and expanding team to deliver impactful projects. The Country Head will lead the strategy of the programme and have the autonomy to progress the programme through internal change and thematic expansion.

Job title: Country Head - Angola

Location: Luanda, Angola (regular travel required)

Salary: Competitive, dependent on experience

Contract: Full-time, Permanent

Reports to: Regional Director Africa

About the role:

HALO is seeking a dynamic and solution-oriented Country Head to lead the strategic direction of the programme in accordance with HALO’s organisational mission and goals. The Country Head will lead a senior leadership team of six mid-level managers who work across mine action operational delivery, environmental project delivery, human resources, finance, strategy, support services and a Chief of Staff. They will work in partnership with the Regional Director, Deputy Regional Director, and other HQ functional leads. The Country Head will serve as the legal and primary HALO representative in Angola and be accountable for the programme’s staff and assets, the execution of donor projects and relations with local authorities and partners.

The Country Director is responsible for leading the strategic direction of the programme, including the design, review, and implementation of the programme’s strategy in accordance with HALO’s organisational objectives and charitable purpose. This includes establishing long-term strategic goals for the programme and developing the capacity and strength of the existing team. The Angola programme has projects spanning across two of HALO’s three strategic goals and is especially focused on the expansion of activities surrounding women’s empowerment and inclusivity, and the linkages between conflict, conservation and mine action. The successful candidate to this role will be a strategic thinker, who can demonstrate previous experience successfully building capacity to achieve strategic objectives.

The Angola programme currently has twenty ongoing contracts from a variety of governmental, private, and commercial donors with an annual turnover of circa $16 million. The Country Head will oversee and lead the two programmatic Heads responsible for execution and delivery donor projects: Head of Mine Action, and Head of Environment. The Country Head will ensure that the other senior managers provide the necessary support to the programmatic Heads to ensure they have the resources, capacity and support required to operate in an effective and compliant manner. The successful candidate will need to have exceptional liaison skills as they work closely with the Head of Strategy to maintain and foster critical stakeholder relationships in Angola, specifically with the Government of Angola as the programmes’ largest donor. The Country Head will also need exceptional organisational and financial acumen as they are accountable for the programme’s financial and legal compliance with internal and national policies and legislation.

The successful candidate will need to be an inspiring leader, capable of managing the large and diverse workforce with a focus on empowerment, communication, and professional development. The Country Director will be needed to work on improving processes and procedures with a desire to lead on implementing impactful systematic change. This role requires a candidate with strong coordination capabilities, and a commitment to lead by example to maintain high professional standards.

Key Responsibilities:

• Lead the programme and foster a positive culture aligned with HALO’s values and standards, protecting, and enhancing the welfare of HALO’s staff and beneficiaries.
• Provide strategic input and support regarding the development of emerging programme opportunities and thematic growth inline with the programme and organisational strategies.
• Design and implement the programme’s long-term strategy and annual strategic goals.
• Develop the capacity and strength of the existing team, ensuring the correct staffing structure, capacity and skills are in place to achieve the programme’s strategic objectives and contractual commitments.
• Manage the senior leadership team to ensure compliance across all departments in the programme in accordance with HALO policies and procedures, national regulations and legislation, donor contracts and regulations.
• Ensure robust systems and reporting across the programme to enforce compliance through a thorough system of checks, monitoring, and accountability.
• Oversee and coordinate the senior leadership team to ensure budgetary and project contractual compliance.
• Manage the Head of Finance and regulate financial reporting to enforce monthly, annual and project cycle deadlines and internal and external regulatory requirements are met.
• Lead the in-country team, building morale, and providing empowerment, clear communication, and professional development.
• Provide leadership and line management to direct reports, including ensuring the setting of clear objectives, regular feedback, and development opportunities, and completing annual performance appraisals.
• Ensure the programme operates in accordance with national labour law and HALO’s HR regulations including safeguarding, health and safety, and security. Ensure total adoption and integration HR policies and systems, and lead on implementing impactful and responsive systematic change.
• Inspire, mentor, and manage across direct reports and the wider team, providing support to performance improvement or disciplinary processes for staff as required.
• Maintain a detailed understanding of the political, military, economic and security situation in the country to understand and evaluate risks as well as needs and opportunities.
• Review and assess existing and emerging risks in the country and provide or recommend appropriate mitigation measures (to include the Foreign Terrorist Organisation threat and sanctions).
• Ensure operational safety, emergency response and crisis management response and preparedness in coordination with the senior leadership team.
• Represent HALO with key stakeholders to maintain relationships with partners and donor representatives in country and raise HALO’s profile by building complementary partnerships and securing new funding opportunities.
• Review operational, financial, safeguarding, or other major incident investigation reports as required, ensuring timely and sufficient corrective actions are taken.
• Implement programme communications strategy and raise HALO’s profile through engagement with the media and with potential private donors and supporters.
• Report regularly and as required to HALO HQ and the Regional Director.
• Where appropriate, act as representative for the Regional Director / Deputy Regional Director.
• Carry out any other duties as required or directed in support of HALO’s mission.

Essential Requirements:

• Significant senior leadership experience within the INGO/ Humanitarian sector.
• Significant senior leadership experience of full cycle project management including design, implementation, evaluation, and accountability with a track record of achieving results.
• Experience in managing compliance across project management, financial, labour law and other departmental functions.
• Experience in strategy building and implementation.
• Proven experience establishing and maintaining new stakeholder relationships.
• Financial management and compliance.
• Proven experience leading and managing teams, building capacity and creating an inclusive workplace.
• Experience assessing and managing risk as well as managing incidents and crises.
• Excellent interpersonal and communication skills, and an ability to foster a cooperative work environment.
• Clear written and verbal communication, including public speaking as an organisation’s representative.
• Advanced Microsoft Office skills and fluency in English.

Desirable:

• Portuguese language skills or a strong willingness to learn.
• Experience of working overseas in low-resource settings and within complex political environments.
• Experience working with a variety of donor types, such as government, private, corporate and foundations.
• Experience in safeguarding management.
• Experience implementing professional development strategies for staff.
• Experience in mine action, weapons and ammunition management, and other related aid & development activity.
• Experience working on projects relating to gender and women’s empowerment.

Benefits:

• Annual Leave:  49 days rising to 56 after two years in HALO.
• $350 per month Local Overseas Allowance
• Non-contributory life assurance.
• Private medical health cover.
• Pension contributions matched by HALO up to 5%.
• Emergency medical insurance when travelling overseas.

How to Apply

Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) in English outlining how your experience matches the key skills and competencies required by midnight 17th May 2024 (UK time). We reserve the right to amend the closing date depending on the number of applications received.

In addition to confirming that you can meet the essential skills, competencies and HALO’s values, job offers are subject to two satisfactory references, a pre-employment medical and a criminal record check.

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.

We are seeking a highly experienced Trusts and Foundations fundraising consultant to spearhead the Trusts programme at Dreams Come True. As an excellent communicator, influencer, and relationship builder, you will have a proven track record of successful fundraising in this area: ideally securing between 6 and 7-figure gifts.
The successful individual must clearly understand what is meant by a strong brand / charity proposition and have clear evidence of creating and delivering compelling cases for support, with strong examples of this resulting in successful grants to the value of £50-£100k.
Building upon the current small programme, you will lead on initiating conversations with new funders; quickly building rapport and submitting compelling funding proposals and writing timely reports as necessary. This is the sole Trusts based role within the Fundraising team but works closely with senior stakeholders across the organisation to develop funding projects and applications.
This is a fantastic opportunity for an ambitious and passionate individual to make a real difference to children with high needs living in the highest areas of deprivation in the country.
This role reports into the Head of Fundraising and sits within our small Fundraising Department.

This is a part time, very flexible role, of around 4-6 days per month. 

Brooke is seeking expressions of interest to lead a study to understand decision maker’s needs in relation to the inclusion of working animals (with a focus on equids) in Disaster Risk Management policies in low and middle- income countries.

We are seeking a consultant to lead a desked based review of existing policy in relation to working animals in DRM in Brooke’s countries of operation (India, Pakistan, Nicaragua, Kenya, Ethiopia and Senegal) and a decision maker analysis. The consultant is encouraged to use and modify methodology/guidance shared from a recent study commissioned by Livestock Data for Decisions (LD4D), conducted by the Busara Center for Behavioural Economics (Busara).

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible

About us

World Jewish Relief has been successfully delivering our refugee employment programme, STEP, for over seven years. Research into this programme showed that women were dropping out more often than men, not moving through the programme as fast as men, and not getting the same level of job outcomes. As a result, STEP Forward was created to specifically address the barriers to integration faced by women.

The aim is for women refugees to make informed decisions about their lives and their continued pathways in the UK. In April 2023, a new phase of the programme was launched with a target to support 315 women until April 2026 in Coventry, Bradford, and Leeds.

Project Details

We are seeking a Monitoring and Evaluation consultant(s) to assess STEP Forward programme effectiveness, identify areas for improvement, and provide recommendations for enhancement. The consultant(s) will be responsible to produce three monitoring reports between 2024 and 2026.

Specific tasks:  

• Conduct a thorough desk review of all relevant project documents. 
• Design and implement a systematic approach for data collection, both quantitative and qualitative. 
• Engage key stakeholders, including partners and clients, through surveys, focus groups, and individual interviews, including site visits to Coventry, Bradford and Leeds. 
• Leverage various data collection tools to gather quantitative and qualitative data.
• Compile comprehensive reports that synthesise the consultancy's findings and recommendations. 
• Deliver presentations that effectively convey the consultancy's findings to a diverse audience. 

Submitting a proposal:

Interested parties should send technical and financial proposals, detailing how they would approach the consultancy, with a timeline included. Please send your proposals to:

1.UK Refugee Programme Manager Abelia Leskin 

2. UK Refugee Programme Officer Elly Brimacombe 

with clear indication of the call for proposal title in the email subject.

Please see attached Request for proposals document for more details. If you would like to discuss further or have any questions, please contact Elly and Abelia.

Are you passionate about making a difference for volunteers by helping them to get the best out of their volunteer experience? Are you highly motivated and capable of working on your own initiative? This is an exciting opportunity to shape the future of volunteering across a range of delivery activities which look to protect the environment and enhance people’s skills.

Job Title: Volunteer Recruitment Lead

Location: Groundwork Offices, Wrexham

Responsible to: Head of HR & Governance

Responsible for: Volunteers

Number of hours per week: Part time – 21 hours a week (with occasional weekend and evening work)

Salary: £14,196 (£25,350 FTE)

Purpose of the job: This role will be key in driving forward the group’s volunteer strategy, which at its heart will be our commitment to making sure volunteers feel valued and appreciated. Recruiting volunteers and building and maintaining relationships with a wide range of regional volunteer sources, will be critical to the success of this role.

Closing Date: 12/05/2024 @ 12pm

Interviews: TBC

For further information about the role, please see our website.

We are committed to building a diverse team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Equality, diversity and inclusivity is central to our mission and to our impact.

You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

Salary: Band DP3 (2) - £23,550 FTE this is £18,840 actual for 28 hours a week and £14,130 for 21 hours a week

Hours: 21hours or 28 Hours per week depending on suitable candidate

We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.

You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.

Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.

Interviews: To be confirmed – via Microsoft Teams

This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.

Key responsibilities of the role:

• Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
• Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
• Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
• Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
• Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
• Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
• Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
• To provide and maintain statistical information and case records in line with data protection regulations.
• Contribute to the maintenance of local information systems.
• To work as part of a team with other advice staff and volunteers.
• To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
• To make home / outreach visits as necessary
• To assist with the training and supervision of the advice volunteers.
• Promote the service to local partners and those over 50.

Experience of delivering Welfare Benefits Advice is required.

For over 35 years Ethical Consumer (ECRA) has been the hub of the ethical consumer movement, helping consumers to shop ethically, campaigners to challenge corporate power and businesses to improve their supply chains. The role of the board is to help ECRA to meet its long term goals and to move its social purpose forward. 

Board members meet quarterly to assess and advise on the progress that ECRA is making. Meetings normally last two hours. We also hold an annual strategy session to address issues chosen by the board. Board members may attend these meetings by zoom or in person (in Manchester) at their convenience. Travel expenses can be paid. Board members are paid £125 for each meeting attended during the year.

Board members may also be asked for opinions or for decisions by email in between meetings. Occasionally a special call to address a particular issue may be necessary too.

Members of our Board act as company directors. They are responsible for overall good governance of Ethical Consumer in accordance with the provisions of relevant legislation and guidance. 

If you would like more information about the responsibilities of directors inside Ethical Consumer’s unique co-operative structure before applying please email us and ask for a copy of our Board Handbook.

We are particularly interesting in applications from people with the following skills/experience:

1. Business, Co-operative development, Managing growth, Experience of a larger organisation
2. Knowledge of HR, Sociocracy, DEI
3. Campaigning and movement building/behaviour change
4. Digital publishing and project, software development