Visitor Experience Manager

This post plays a significant role in the daily life of the Cathedral, and the post holder is responsible for ensuring all visitors have a positive experience, whether they are a sightseer, worshipper, event attendee or local resident.

Duties include leading, training and managing visitor facing staff and volunteers, including our brand-new Visitor Resource Assistants following the launch of our new digital guides. The post holder will work closely with our Volunteer Manager, and the Communications and Events teams to ensure a high-quality visitor experience for all.