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The Brompton Fountain supports children's heart and lung care at Guys and St Thomas’ NHS Foundation Trust encompassing Royal Brompton Hospital, Harefield Hospital, St Thomas’ Hospital, Evelina London Children’s Hospital and their partner hospitals.

We work with teams across all sites to ensure patients and their families receive specialised support and resources (whilst in hospital and at home), regardless of where the child is treated within the Trust network.

The Children and Families Activity Coordinator plays a vital role in developing and delivering our scheduled in-hospital activities, in partnership with our volunteer team. In turn, this provides compassionate, practical and emotional support to children, young people and families receiving care under the Guy’s and St Thomas’ NHS Foundation Trust. Working closely with the Hospital Services Manager and charity volunteers, the post-holder will help deliver high-quality charitable services, events and projects.

Tasks

Key objectives of the job 

• Coordinate with the Hospital Services Manager our inpatient programme, including researching, planning, preparation, advertising, and delivery of events and services for children and families in hospital. These activities vary from one-to-one activities to large group events.  These activities include but are not limited to refreshment services, weekly children’s activity sessions, wellbeing events for parents, treats, gifts and seasonal celebrations.
• Work closely with The Brompton Fountain volunteers, who assist with the delivery of these services. 
• Ensuring relevant policies and guidelines are followed correctly.
• Obtaining and filing photo consent forms for any photography for promotional use.
• Assist with the upkeep of  charity stock and resources and ordering products as directed by Hospital Services Manager
• Accurately recording charitable output, to be used for reporting purposes.
• Contribute ideas to improve services and identify unmet needs among families.

Communication and representation

• Communication with parents and families during face to face, telephone and email.
• Act in accordance with safeguarding procedures, escalating concerns about the welfare of children or vulnerable adults to the Hospital Services Manager (or charity CEO as required.
• Assist with the creation of regular charity newsletters through copywriting.
• Act as an ambassador for the charity when attending events and activities. 

Additional duties 

• Ensure that up to date written records and activity data are maintained in  accordance with professional and charity standards. 
• Comply with Charity and Trust policies including, but not limited to, current child protection policy and guidance, confidentiality, and health and safety.
• Respect the individuality, values, cultural and religious diversity of patients and their families, and contribute to the provision of a service sensitive to these needs.
• Be vigilant and aware of all stock, merchandise and resources owned by the charity.
• Adhere to policies and guidelines regarding money handling, as set by the CEO (including the use of bank cards/petty cash).
• Any other duties as may be required by the Hospital Services Manager and CEO within the competencies and scope of the post. 
• Participate in safeguarding training and mandatory Trust/charity training.
• Complete merchandise sales from the charity office as and when necessary.

Profile

Person specification 

Essential 

• Experience of working with children, young people and families.
• Demonstrates empathy and compassion, with the ability to discuss complex topics such as health issues and additional needs with sensitivity.
• Ability to work effectively with hospital teams and willingness to support colleagues and contribute to a positive team culture.
• Strong organisational skills. 
• Experience handling sensitive information appropriately.
• Personal drive, energy, integrity, adaptability and responsibility.
• Excellent personal and communication skills, including written and spoken English. 
• Reliable and punctual.
• High level of attention to detail.
• Proven ability to deliver high-quality support in a service-driven environment.
• Calm under pressure.
• Good IT skills, including competence in Microsoft Office products.
• Excellent references will be required.
• Enhanced DBS check will be required.

Desirable 

• Experience of working directly with children/families who have additional health needs.
• Experience of working or volunteering within a hospital.
• Experience of working within an office/admin setting.
• Knowledge of the NHS environment.
• Previous charity or third-sector experience.

We offer

• Workplace pension scheme
• Enhanced DBS check and safeguarding training
• Full support and training as appropriate - with opportunities for additional courses during contract

Additional Information

This role is based primarily at Evelina London Children's Hospital for 22.5 hours across Mon-Friday (exact days to be discussed), but may require occasional weekend and evening work, and work at our partner sites (Royal Brompton and Harefield hospitals), with notice.