Advice Team Leader

Advice Team Leader
Full-time 34.5 hours per week over 5 days
​Location: Hybrid working / Leeds, West Yorkshire with a minimum of 40% in the Leeds office
Salary: £35,497.67 - £39,182.78 per annum
​Contract: Permanent
DBS: An enhanced DBS check is required for this role

About us

At Epilepsy Action we are inclusive, supportive, and committed to creating a world without limits for people with epilepsy. As we embark on our new 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this.​

By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the organisation.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

​We’re launching two exciting new projects within our helpline team, that will focus on the wellbeing of our service users; we need a motivated and inspiring Team Leader to help bring them to life! This is a unique opportunity to shape services, support people in need, and lead a dedicated team to deliver meaningful change.​

Are you passionate about empowering people with knowledge and support? Do you thrive in a fast-paced, people-focused environment? Are you a problem solver who can drive change and inspire a team? Do you have experience in helpline services and/or call centres, If so, this is your opportunity to take on a rewarding role at the heart of our mission to support those affected by epilepsy.​

​As our Advice Team Leader, you will play a pivotal role in ensuring the successful expansion of our helpline and ensuring it continues to offer high-quality advice and information. Your key responsibilities will include:

• A natural leader with strong project management skills and a passion for making a difference 
• Ensuring excellence – maintaining and enhancing information, advice and casework service quality to meet the highest standards.
• Driving community impact – collaborating with internal and external stakeholders to ensure our service reaches and supports diverse communities.
• Innovating for the future – assisting in developing new service proposals to expand our reach and effectiveness.

About you

​We are looking for someone with a passion for people and a drive to make a difference. To thrive in this role, you will need:

• Outstanding communication skills.
• Strong leadership - you know how to bring out the best in your team.
• Problem-solving - Challenges do not faze you.
• Adaptability and resilience – no two days are the same, and you thrive in a fast-paced, ever-changing environment.
• Project management skills.

Why this role matters

​Every call, every message, every conversation has the power to change a life. As Advice Team Leader, you will be at the forefront of delivering crucial support and shaping the future of our services.​

Are you ready to make an impact? If you are looking for a role where your leadership, compassion, and drive can create lasting change, we would love to hear from you. Join us on this incredible journey and be the force behind a service that truly transforms lives.

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.​

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.​

Despite this, we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments, please let us know.​

Interested? Click apply and you will be redirected to our recruitment system to complete your application.​

Closing Date: Friday 4th April 2025 - 5pm
Interviews: In-person interviews to be held on 22nd & 23rd April 2025
Recruitment process: Panel interview and presentation task - potential for informal chats as part of the process