Operations Manager Jobs

Job Title: Assistant Shop Manager

Salary: £18,720 pro rata (FTE £23,400 per annum)

Team: Retail

Hours: 30 Hours pw

Location: Weybridge

**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**

About Shooting Star Children’s Hospices

We have an exciting opportunity for an experienced and creative Assistant Manager to join the team running our Weybridge shop.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
 

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Closing Date: 21stJune

Interview Date: Rolling Interviews

Are you a process improvement professional who is passionate about animal welfare?
Dogs Trust is on a mission to become more efficient and effective in the way that we do things, and we need a Process Improvement Specialist to enable us to do more, with less, while still delivering the same great impact.

About this role:
As Process Improvement Specialist, you will:

• work closely with colleagues across the organisation to identify and implement process efficiency and automation opportunities, from start to finish,
• develop and maintain process documentation, such as procedures, process maps and guides,
• regularly analyse data to understand the effectiveness of processes across the organisation, paying close attention to detail at all times,
• complete process mapping and reviews in order to maximise efficiency, coming up with solutions to complex problems swiftly.

About you:
To be successful in this role you should be truly process driven, with experience of implementing new processes and streamlining existing ones, with a knack for understanding a problem, analysing, and then fixing it. You’ll need to be a people person, as you’ll be business partnering colleagues and ‘meeting them where they are’, as they map out their processes and identify areas for improvement. You’ll need to be very detail orientated, and it would be beneficial if you have some Six Sigma certification to support your experience in process improvement. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
Under the leadership of the Chief Operating Officer, the Finance, IT, Governance and Risk, Efficiency and Sustainability, Facilities and Legal teams provide professional business advice and central support to Dogs Trust. These traditionally ‘back-office’ teams work closely with the rest of Dogs Trust to enable them to work more efficiently and effectively to deliver our mission. Current turnover is in excess of £110m and is still growing and staffing levels are approaching 1,500 FTE. The Efficiency and Sustainability function is being introduced as a new department in a response to the growing need to work in a more cost effective, sustainable and strategically commercial way.

This role is being offered as a fixed term contract for 12 months.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Yes Futures empowers young people to believe in themselves and discover their personal potential.

We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.

We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.

Programme Manager role

We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend).  As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.

Main Responsibilities

You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students.  The main responsibilities of the Programme Manager role are:

Programme delivery

• Responsible for the care and wellbeing of all students in your schools on the programme;
• Communicating with parents where necessary during the programme, by email, letter and telephone;
• Planning and delivering whole-group workshops for students;
• Planning and delivering information and celebration events for students and parents;
• Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
• Developing business and charity partnerships for day trips;
• Planning and delivering the day trips included in the programme;
• Supporting the planning and delivery of the Into the Wild and World of Work day trips;
• Implementing discipline procedures, including reporting serious discipline issues;
• Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
• Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.

Organisation and administration

• School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
• Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
• Creation of Risk Assessments, parent letters and programme-related documents for schools;
• Sourcing materials needed for programme sessions, including lunches for trips;
• Assisting with finance and petty cash where required.

Management of volunteer Yes Futures Coaches

• Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
• Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
• Supporting Coach recruitment for future programmes;
• Supporting the planning and delivery of training for Coaches;
• Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.

Evaluation and reporting

• Facilitating the pre-, mid- and end of programme evaluations;
• Oversight and input of key student monitoring data and impact data;
• Debriefing and ongoing feedback collection from schools and Coaches;
• Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.

Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:

• Strengthening our strategy, programme design and theory of change;
• Supporting the marketing of Yes Futures to new schools and customers;
• Developing our fundraising strategy through bid writing and other fundraising tasks;
• Establishing relationships with key partner organisations;
• Planning our future Ambassador offer and other pilot programmes.

In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.

Benefits to you

Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To. 

This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.

As well as a generous reward package, we provide:

• 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
• Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
• Workplace pension with employer contribution of 5%.
• Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
• Generous CPD allowance for professional development and qualifications.

With us, you will make a tangible difference to thousands of young people’s lives. 

Some testimonials from our current employees:

• "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos -  helping to build a positive future for young people." 
• "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!" 
• "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."

How to apply

If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org.  Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).

Please include:

• Your motivations for applying
• How your skills and experience meet the person specification for this role
• Your home address/ town or postcode (which should be within the specified region)
• Your preference for full or part-time roles (i.e. days per week)
• If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
• The date from which you are available to start the role

Dates and recruitment timeline

Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest).  Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London).  Please keep all these dates free.

Start date

Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).

Are you committed about delivering a high quality, client focused service? Are you experienced at motivating a team and now looking for the next challenge? If you answered yes, then this could be the role for you.

About the role:

Our Complex Needs Service is seeking a Service Manager who would like to develop their career with a sector-leading organisation. As our Service Manager, you will provide effective management of a high-support accommodation service for single homeless people in Camden. Residents of the service will be faced with multiple disadvantages, including mental health issues, substance use, and dual diagnosis.

In this dynamic and rewarding role, you will be at the forefront of making a real difference in the lives of our residents. Here’s a closer look at what you can expect:

• Service Delivery and Development: Oversee and enhance the quality of our support services. You will have the opportunity to innovate and shape the service to meet the evolving needs of our residents.
• Service Utilisation: Maximise the use of our accommodation service, ensuring that we are reaching and supporting as many individuals as possible. Your strategic approach will help optimise occupancy and resource allocation.
• Partnership Working: Build and maintain strong relationships with external partners, including local authorities, healthcare providers, and community organisations. Collaboration is key to providing holistic support to our residents.
• Leading a High-Performing Team: Inspire and manage a dedicated team of support workers and staff. Your leadership will foster a positive, resilient, and effective team culture.
• Reducing Social Exclusion: Champion initiatives that combat social exclusion and promote inclusivity. You will be pivotal in creating opportunities for our residents to engage with the wider community.
• Promoting and Delivering a Recovery-Focused Service: Implement and advocate for recovery-oriented practices that empower residents to achieve their personal goals and improve their well-being.

About you:

• Proven track record and demonstrable expertise in the provision of a Psychologically informed Environment for vulnerable adults with complex needs that incorporates effective strengths and needs assessment, structured planned support, goal setting and advocacy and that is delivered both through structured case work and group work. 

• Experience of managing a team, developing the skills and practice of others with the proven ability to motivate and manage a quality service focused on achieving defined outcomes.

• A track record of delivering high quality outcomes for clients working within a strengths and recovery model.

• The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.

• Have strong networking skills and proven ability to build positive working relationships with internal and external stakeholders.

In return, you will receive a comprehensive induction into the organisation, access to our management learning and development programme, and continuous support and development within your role.

At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

Join us and be part of a dedicated team making a tangible impact on the lives of those most in need. This role is not just a job; it’s a chance to lead with purpose and passion in a challenging and fulfilling environment.

Important info:

Closing date: Friday 28th June 2024 at 23:55

Interviews will be held: w/c 1st July 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

As the Institute’s Fundraising Manager you will play a pivotal role in securing the financial resources necessary to support the Institute’s strategic initiatives and operations, as well as maintaining the relationships and communities that drive long term funding. Working closely with the Institute’s Executive Leadership and board, you will be responsible for executing a comprehensive fundraising strategy from mixed funding sources – government, philanthropic and corporate - engaging with funders, and building lasting relationships with stakeholders to maximise funding opportunities.

Alongside being active in direct engagement with funders, you will lead on the underlying processes and systems that drive successful fundraising, creating and maintaining rigorous process management, record-keeping and CRM use, funder research and meeting preparation, and supporting the senior team in creating relationships that last. You will work to make the best of the Institute’s varied and committed networks and ensure that the communities around the Institute are engaged in our work, and excited to contribute. 

Harnessing the Institute’s powerful networks across mainstream financial services impact investing, social investment, philanthropy and government you will be a key figure in securing the resourcing that underpins a dynamic new chapter of the Institute’s five-year strategy.

Key responsibilities & skills development opportunities: 

Fundraising Strategy and Implementation 

• Implement a robust fundraising strategy aligned with the Institute's mission and goals.

• Create and manage annual fundraising plans with clear targets and KPIs. 

• Identify and outreach to potential funding sources, including foundations, corporations and government. 

• Enable and support senior leadership, board and wider team to engage with potential funders, setting them up for success. 

Donor Engagement and Relationship Management 

• Cultivate and maintain relationships with existing donors, ensuring they are engaged and informed about the impact of their contributions. 

• Identify and approach new potential donors, providing compelling cases for support. 

• Working closely with our events capability organise and manage donor events, meetings, and communications. 

Proposal Development and Grant Management 

• Lead the development of high-quality proposals and grant applications working closely with leadership and programme colleagues.

• Monitor and report on the progress of fundraising, providing regular updates to senior management and the board. 

• Monitor and report on the progress of grants, working with project managers and leadership to ensure grant deliverables are achieved on time 

Collaboration and Team Leadership 

• Work closely with the Executive Director, and team members across the organisation to align fundraising efforts with strategic and programmatic priorities. 

• Coordinate with the communications and events team to develop engaging materials and events to support fundraising efforts. 

• Be supportive of creating a collaborative and inclusive working environment, supporting key Institute-wide commitments on DEI. 

Data Management and Reporting 

• Maintain accurate and up-to-date records of fundraising activities, donor interactions, and financial contributions. 

• Prepare detailed reports on fundraising performance, donor engagement, and financial targets. 

• Maintain CRM systems to be up to date, and utilize systems to manage donor information and track fundraising metrics. 

• Ensure that the Institute complies with laws, regulations and best practice relating to fundraising including, but not limited to, those specified by the Fundraising Regulator in its Code of Conduct and GDPR. 

Essential Qualifications and Experience: 

• Proven experience in fundraising preferably within the non-profit sector. 

• Interest and enthusiasm for the impact investing sector. 

• Excellent written and verbal communication skills, with the ability to craft persuasive proposals and presentations. 

• Strong interpersonal skills, with the ability to build and maintain relationships with a wide range of stakeholders. 

• Proficiency in using CRM systems. 

Desirable Skills and Attributes: 

• Experience in securing large multi-year grants. 

• Demonstrated success in securing significant funding from diverse sources. 

• Strong understanding of the impact investing landscape and its funding dynamics. 

• Undergraduate degree in a relevant field (e.g., business, finance, communications). 

• Communications, marketing and events experience.

Personal Attributes: 

• Commitment to the mission and values of the Impact Investing Institute. 

• Strategic thinker with a proactive and results-oriented approach.

• Entrepreneurial self-starter who can take the initiative and “own” a project from start to finish. 

• High level of integrity, professionalism, and discretion. 

• Strong organisational skills with the ability to manage multiple priorities. 

• Excellent written and verbal communication skills in English.

• Highly proactive and a strong team player and relationship manager, able to galvanise collaboration internally and externally. 

• Excellent inter-personal and relationship-building skills: comfortable and adept working with senior stakeholders. 

• Committed to the belief that finance can be a force for positive change in society and that mainstream financial institutions have the opportunity to generate positive social impact.  

Our small team is growing! 

At Raise Your Hands, communications and marketing is not a bolt-on to operations, it’s the driving force of what we do as an organisation. This new post is a reflection of our commitment to that. 

RYH exists to innovate in the philanthropic space. We act as a conduit between exceptional small charities that change young lives and companies/people who want a different experience of giving. 

As Communications Manager you’ll be creating content that targets our specific donor group, supports the stewardship of those donors and implements digital marketing plans designed to optimise lead generation and conversion.

The role offers a high level of flexibility and a chance to work within a truly innovative and dynamic non-profit organisation.

Salary - £33,000-36,000 FTE pro rata

Hours - Between 21 hours (0.6 FTE) and 28 hours (0.8 FTE)

Location – Fully remote working, with monthly in-person meetings in London.

Flexibility – We are committed to a healthy work-life balance and are truly flexible in our working culture. We will consider job share, compressed hours and flexible hours. 

About Us

Raise Your Hands supports 16 exceptional small charities that improve the lives of children and young people across the UK. 

We fundraise on behalf of the small charities on our platform, targeting donors that would normally be out of their reach. We do this by innovating in the fundraising space with a particular focus on corporate partnerships and pioneering events.

We work a lot with the finance sector, and we aim to produce communications that cut through and offer a fresh voice in this space. 

We’re a small organisation that punches above our weight in terms of impact. We’ve donated more than £2m to date and helped improve the lives of 538,679 children and young people since 2015. We're working to reach 1m by 2030.

Requirements

This role would suit someone with a strong history of using the power of words to inspire positive action, an eye for solid design and experience of digital marketing to business audiences (either as part of a B2B or charity corporate fundraising programme). 

The successful candidate will enjoy versatility and the creativity that comes from working in a small team with big ambitions.

Key Responsibilities

• Content Creation: Develop engaging content for LinkedIn, original articles, guides, website, email newsletters, social posts, and impact reports
• Marketing and Fundraising Collateral: Production of collateral for Dot Impact, Midnight Madness and other new events, including pitch decks and brochures.
• Testing Fundraising Ideas: Produce marketing materials for new fundraising initiatives and pilots.
• Marketing Activity: Implementation of existing marketing plan which includes organising talks, events, and webinars to engage new audiences and seeking opportunities for third-party posts, articles, and podcast appearances.
• Donor Pipeline and Stewardship: Work with the Development & Partnerships Manager to produce content for lead generation and donor stewardship.
• Digital Marketing: Run paid acquisition campaigns, optimise user journeys, and use Google Analytics to track effectiveness.

For more information on the role and what we are looking for in a candidate please read the full Job Description below.

How to Apply

Please send your CV and a supporting statement of no more than two sides of A4 that describes how you meet the essential elements of the person specification (which can be found in the Job Description). If you would like to contact us for an informal chat, please get in touch via our website.

Application Deadline: 10am on Monday, 24th June
Interviews: Between 27th June and 3rd July (TBC)

Join us in making a difference in the lives of children and young people across the UK!

We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation. 

SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.

We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.

The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.

24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.

The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.

Main Responsiblities: 

• Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
• Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
• To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation. 
• To support the Professional Officer in ensuring all the organisations charitable obligations are met.
• To support the Professional Officer and SAPHNA team as required in any other related work- streams.
• Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.

The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.

We’re looking for a Research Manager who combines exceptional ability in research and report-writing, with a real passion for (and experience in) peacebuilding. We offer flexible hours and working from home, anywhere in the world. It will be vital that you have an excellent grasp of the context in the Central African region, which will require time spent there and, ideally, significant prior knowledge.
In the first months of the programme, the team will consult at least three thousand people, with a combination of key informant interviews, individual questionnaires and focus groups to build both quantitative and qualitative datasets.
This will add to a dataset of over ten thousand consultations over 6 years, so you’ll have a unique evidence base at your disposal. We believe that, with your expertise and support, we could make better use of the rich information in these datasets, and we feel we owe that to the women and men we’ve consulted. The reports you produce will help amplify their voices, providing decision-makers in government and the international community with clear recommendations for activities that will address root causes of conflict and promote sustainable peace and development.

We are looking to recruit a Services Development Manager, to develop, scope, and manage high-quality income-generating services that meet the needs of clients and the community. This includes overseeing current and developing services such as foot health, at-home support, counselling, dementia care, and later life planning.

Key Responsibilities:

Service Development:

· Conduct market research to identify potential income-generating services.

· Develop business plans and operationalise new services.

· Collaborate with stakeholders in Herefordshire, Worcester, and Malvern Hills to identify service gaps and establish best practice delivery models.

· Partner with the marketing team to create strategies for promoting new services.

Service Delivery:

· Work alongside the management team to execute the organisation’s strategic plan and deliver services aligned with core objectives.

· Implement detailed planning, monitoring, evaluation tools, and KPIs for each service or project.

· Manage financial aspects, including budgeting and monitoring of income and expenditure, in collaboration with the Finance Manager.

· Lead and develop a team of staff and volunteers to provide high-quality, person-centered services.

· Oversee day-to-day operations, ensuring adherence to operating procedures.

Team Management:

 As a member of the senior management team, you will lead and develop a team of staff and volunteers to deliver a portfolio of high-quality, person-centred services. Your role will involve:

· Conducting team meetings, supervisions, and managing performance issues in partnership with the HR Manager.

· Fostering relationships with key stakeholders, including funders, commissioners, and local partners.

· Developing referral pathways and enhancing the organisation’s profile.

Contract and Grant Management:

· Oversee contracts and grants, ensuring compliance and timely reporting.

· Identify risks to service delivery and take corrective actions.

· Work with the SMT and CEO to develop tenders and bids for funding

General Duties:

· Adhere to all organisational policies and procedures.

· Participate in training relevant to the role.

· Represent the organisation internally and externally.

· Collaborate with colleagues to identify opportunities for innovation and improvement.

· Work with the Finance Manager to manage service budgets effectively.

· Demonstrate a commitment to the organisation’s ethos and mission.

· Make informed decisions to address challenges and implement changes.

· Act as an ambassador for the organisation at all times.

· Perform any other duties as requested by the organisation.

Person Specification

The following criteria will be assessed from information provided on your application and during the assessment process

• High standard of education to level 4 or above, or demonstrable ability to work at this level
• Educated to degree level
• A full driving license and willingness and ability to drive for work purposes

Experience

• Significant experience of designing and developing profitable income generating services
• Significant management experience including line management of a team
• Experience of creating a team
• Experience of monitoring income and expenditure and re-designing as needed
• Experience of managing multiple services with competing priorities
• Experience of working as part of a management team
• Experience of negotiating contracts and other funding streams
• Experience of developing services and projects and writing service plans
• Experience of implementation of relevant policies and procedures
• Experience of performance management and reporting
• Experience of report writing and presentation

Skills

• Strong leadership skills with the ability to manage and motivate staff
• Presentation skills
• Exceptional organisational skills
• Ability to manage change and to manage changing priorities and services
• Creative thinking and meeting of client need
• Ability to work to deadlines
• Ability to manage difficult situations
• Ability to analyse and present data

Knowledge

• An understanding of the current and emerging needs of older people
• Good knowledge of Herefordshire and Worcestershire’s geography
• Knowledge of the health and social care landscape

Home-Start is committed to promoting the welfare of families with young children to ensure that they have the best start in life. We are seeking a Volunteer Manager to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow. This is a challenging role as the sector has seen a real decline in volunteering in recent years, so we're looking for an innovative, forward thinking change-maker who is ready to test new approaches.

Additionally, the Volunteer Manager will be a creative communicator, with the ability to build supportive relationships with a very large and diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. They will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.They will also promote Home-Start in each of the boroughs where we work, seeking opportunities for recruitment within local communities.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.

Role: Project Manager

Offer type: This is a fixed term for 9 months

Salary: £34,000 - £42,000

Location: This is a remote role, based nationally

NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made on merit.

We particularly welcome applications from people who are Black, Asian, or from an ethnically diverse background, or people with disabilities, as these groups are currently underrepresented particularly in our leadership.

We are committed to improving equality of opportunity in the workplace and are a signatory to the Race at Work Charter from Business in the Community, the Prince’s responsible business network; and the Disability Confident Committed employer scheme.

Role Purpose

The role holder will be part of the Operations & Transformation Directorate reporting to the Head of PMO / Change and Delivery Lead.

The incumbent will have a pivotal role in the management of change, implementation and continuous improvement projects, mostly in the digital and IDS sphere. The role holder will help to ensure the work is aligned with the strategic objectives of the organisation, promoting the team’s relevance and value. Working on a broad spectrum of digitally focussed projects, this role will partner with the senior management team and other internal stakeholders.

Key Activities

• Project Management of Mobilisation and Implementation projects covering systems, continuous improvement, and strategic projects
• Creating project plans & mapping dependencies from bottom-up in collaboration with key stakeholders
• Define and track project milestones and ensure dependencies are understood and accepted by the relevant owners
• Report on the status of projects and ensure the appropriate governance and compliance is applied
• Coordinate and facilitate the delivery of a complex range of initiatives and/or projects
• Act as Project Manager by planning, supporting, facilitating and monitoring progress of activities, ensuring that delivery is on track, as well as establishing mitigating activities where risks and issues may arise.
• Oversee a number of complex projects
• This role requires a proactive approach to relationship building - collaborating, negotiating and managing internal and external stakeholders, ensuring delivery is achieved by the most effective and efficient means.
• Ensuring the project stays on time and within budget to deliver outcomes and measure expectations
• Working with the Risk Manager on risk and issues management

Role Specific Skills

• Influencing – uses a repertoire of communication styles, sells ideas by constructing arguments, builds trust by demonstrating reliability and consistency
• Adaptability – supports others through change, is objective under pressure and eliminates barriers to success
• Leading Self and Others – supports team to achieve objectives, uses appropriate delegation, takes ownership of own development and makes development opportunities for others
• Solving Problems – identifies tools and techniques for problem solving, identifies opportunities for improvement and innovation, establishes long term goals for team,
• Delivering Results – demonstrates high standard of work, monitors work against a plan, takes personal responsibility for success of team tasks and projects
• Build strong productive relationships within the Trust, the Operations & Transformation team and with third parties in order to deliver effective solutions.
• Partner closely with teams across the organisation to understand the priorities and changing needs.
• Help ensure projects are adhering to PMO procedures and standards by understanding the PMO governance process.
• Support with PMO tools & templates to enable project managers to better deliver projects.

Measures of Success

• Project groups set up and functioning effectively
• Project governance in place with actions and decisions tracked and followed up regularly
• Projects delivered on time and in budget
• Positive feedback from business owners who have been supported with projects

Experience & Qualifications

Essential:

• Significant and demonstrable project management experience (3-5 years) in a multi-project environment, from inception to implementation and closure
• Extensive experience delivering complex projects with strategic change component
• Experience managing projects through multi-disciplinary teams
• Project/Programme qualification e.g. APM, PRINCE2, MSP; experience working with both Waterfall and Agile methodologies
• Excellent communication and negotiation skills (verbal, written and listening)
• Strong attention to detail
• Self-starter with the ability to work autonomously and proactively
• Resilient and able to handle ambiguity
• Personal, relatable character, able to build relationships with a diverse set of stakeholders
• Ability to maintain confidentiality and manage data and information with discretion

Desirable:

• Have had exposure with matrix working and strong capability as a business partner in relationship building with stakeholders
• Demonstrable experience dealing with Director-level stakeholders and challenge thinking where appropriate
• Government / public sector experience would be advantageous
• Knowledge of project management best practices, methodologies, and project governance principles
• Adaptability – accepts need for change, maintains a positive outlook and projects credibility
• Experience of using Google Sheets and Smartsheet to be able to create project plans

Our benefits include

• 28 days annual leave in addition to Bank Holiday entitlements.
• 5 Volunteer days
• Enhanced Maternity/Paternity/New parental (Subject to 1 year of service) pay
• Life Assurance
• 24/7 access to an Employee Assistance Program
• Access to a self-directed learning and development platform
• Access to a national discount platform, shared with one family member
• Discounted Eye Care
• Cycle to work scheme
• You can request flexible working after 26 weeks of employment
• Well being days

We welcome applications from candidates who do not have all of the criteria for the role. We believe in potential for growth and development at NCS.

Your personal data will always be treated in confidence, in line with current data protection regulations. Please see our Privacy Policy on our website for more information

FearFree delivers services across the South West for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Based within our Devon Service, which delivers domestic abuse services across Devon, the IDVA Team Manager manages our high risk victim/survivor service provision. This includes line management responsibility for our experienced team of IDVAs.

Our IDVA Team provide independent support and advice to high risk victims of domestic abuse, with a clear focus on reducing risk and increasing safety. The IDVA Team work within a multi-agency system to provide a proactive, person-centred independent service for victims of domestic abuse, empowering choice through informed decision making.

The key tasks include:

• Having responsibility for the provision of domestic abuse support to high risk adult victims across Devon.
• Line managing the IDVAs, providing case supervision, support and direction.
• Maintaining close working relationships with MARAC (multi-agency risk assessment conference) to ensure the smooth running of MARAC.

1. Key responsibilities:

• To provide leadership, direction and support to the IDVAs including leading in recruitment, training, scheduling and supervising staff, ensuring excellent management of the team delivering domestic abuse support to high risk service users.
• On a day to day basis oversee the performance of the IDVA Team, acting as the main point of contact for the staff.
• To line manage the team of IDVAs, providing case management supervision, line management support, allocation of cases and ensuring all staff are supported to meet their full potential.
• To continue the development of the IDVAs into a cohesive and supportive team, through the use of open communication, team meetings and coaching. This will include developing the specialist IDVA roles including Mental Health and Health IDVA’s.
• Play an active role in supporting the MARAC process, including attending MARAC Management meetings.
• Ensure the IDVA Team works to Leading Lights standards.
• To promote a culture of engagement, improvement and best practice within the IDVA Team, to deliver a high quality and accessible service.
• To develop and maintain a culture and systems that promote trauma informed practice and equality within the IDVA Team, valuing diversity and offering empathy to victims of abuse and violence.
• To lead on reporting outcomes linked to the IDVA Team and the support of high risk adult victims of domestic abuse.
• Carefully monitor and evaluate the performance of the IDVA Team, with a focus on quality assurance.

2. Relationships and partnerships

• Proactively build relationships with the wider statutory and voluntary partners across Devon, with a focus on supporting high risk adult victims of domestic abuse.
• Actively network across the operating area to build the charity’s reputation and harness support for the organisation. 

3. General

• Work closely with the Devon Service Manager and other Team Managers to ensure that all victims and survivors of abuse receive a high standard of support, whilst being appropriately focused on risk and safeguarding.
• To have a clear understanding of risk: assessing individual need, to ensure that the appropriate strand of support within the Devon service is accessed.
•  To provide statistical analysis as required by the Devon Service Manager.
• Undertake role relevant training to maintain specialist knowledge, keep up-to date with legislation, information and best practice relating to domestic abuse and other related work to maintain Continued Professional Development.
• Attend team meetings, monthly supervision and participate in organisational data collection system.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Work within organisational policies and procedures at all times.
• Undertake all statutory and mandatory training, as required by the organisation.
• Carry out any other duties that are within the scope, spirit, and purpose of the role, as required.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is Friday, 2t8h June 2024, with interviews currently planned to take place on Wednesday, 10th July. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Bristol Talent Scout
Location: Bristol
Salary: £30,000 per annum
Hours: Full Time

Standing Tall is an innovative not-for-profit reducing homelessness. 80% of the people we help are still off the streets and in the same job 12 months later. We’re looking for an exceptional person to lead and deliver what we do in Bristol. 

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission 
Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later! Last November we won Social Enterprise UK’s ‘One to Watch’ award. 

This year, we’re growing our operations into Bristol, Liverpool, and Leeds to add to our existing operations in Birmingham, Manchester, and London.

About the role... 
What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness
• Having responsibility for Standing Tall’s operations and activities in Bristol.

A bit about you...
What we're looking for:

• A person who has strong motivation with fire in their belly for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Thursday 11th July.

If you are shortlisted, you will be invited to an assessment centre day in Bristol taking place on Tuesday 30th July from 9:30 am to 4:00 pm. Please keep this date free as we will not be able to offer any other date. We may choose to arrange a video as part of the shortlisting process too.

If you do not hear from us, please assume you have not been successful. As a small organisation, we don’t have the capacity to provide feedback.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Standing Tall is committed to diversity, welcoming applications from anyone who can demonstrate the key competencies we need. We celebrate diversity and we want to attract people who have had different life experiences.

No agencies please.

The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.

An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.

The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays. 

Day-to-Day Responsibilities

● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.

● Engage customers, take and serve orders, and drive sales.

● Ensure all health & safety and food safety standards are met.

● Maintain a clean, welcoming, and friendly environment for customers.

● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.

● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.

● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.

● Utilise and develop methods that encourage repeat business.

● Secure the café at the end of the shift.

● Ensure all food and drinks served are of the highest quality.

● Achieve and maintain an excellent food standards rating.

● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.

Customer Service

● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.

● Address customer complaints or refunds in a professional manner.

● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.

● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.

Team Management

● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.

● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.

● Ensure the team maintains a clean, visually inviting space.

● Act as a positive role model for young apprentices, volunteers, and work experience students.

● Develop and implement staff development programmes, including team-building activities.

Café Development

● Develop seasonal menus and menu items to celebrate calendar events.

● Promote the vision of Matrix through the café.

● Be passionate about the vision of the café.

● Achieve café goals and targets set by the Board of Directors.

● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.

● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.

● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.

Building and Event Management

● Liaise with the Head of Operations about any building maintenance issues.

● Promote the hireable spaces and arrange events that enhance the café’s offerings.

● Encourage use of the café by local groups such as creatives, book clubs, parents etc.

● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.

● Coordinate with local businesses and community organisations for partnerships and events.

General and Wider Charity Involvement

● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.

● Ensure knowledge of current Matrix projects and their impact.

● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.

For further details, please see attached Job Pack.