Faith-Based Jobs

Communications and Social Media Officer- Hybrid

Do you love talking to older Christians and hearing their stories?

Are you excited by the possibility of lifting the lid on what goes on in the life of a care home, from fun activities to school visits and trips out?

Would you find it rewarding to share insights on what makes for great person-centred care, including dementia care?

Are you keen to get cracking on a great comms campaign to support fundraising? If so, then you could be just the person we’re looking for.

As a Christian* charity supporting older people, at Pilgrims’ Friend Society, we’re dedicated to creating wonderful places where older Christians can live out their faith and enjoy fulfilling lives, contributing to others around them, both in their care home or housing scheme and in the wider community.

But for our communities to thrive, we need to spread the word about the work we’re doing and the brilliant older people who choose to make their home with us.

We’re seeking a tenacious individual, whether a recent graduate or someone with one to three years of experience in a communications/marketing role, to join our expanding Marketing and Communications Team. This role offers an ideal opportunity to capture compelling stories and amplify our charity’s voice while further developing your career in our dynamic team.

Reporting to our Communications Manager, you’ll play a key role in delivering the Communications Strategy, crafting content across a range of platforms including The Pilgrims’ Magazine, our website, newsletters and social media.

Strong writing skills are an absolute must for this role, as is a keen eye for design and high levels of digital literacy. As an adept communicator with excellent attention to detail, you’ll be able to turn your hand to anything, from magazine features to short form videos, keeping abreast of the latest trends.

A natural people person with innate curiosity, you’ll embrace opportunities to visit our care homes and housing schemes and capture the stories of life with us – not just those of the older people who live there, but also those of our brilliant staff and volunteers. You’ll then devise creative ways to share these stories so they connect with our different audiences, from prospective residents to new supporters and beyond.

A self-starter, you’ll need to be able to work independently within agreed brand guidelines and with minimal supervision. You’ll also need to be highly organised, ensuring that deadlines are met and that content lands in a timely manner. Through analytics, you’ll monitor engagement, using these insights to inform our evolving content plan and drive growth.

As well as creating compelling content for our core communications platforms, you’ll also provide valuable support to our ambitious press plan, helping to amplify the voice of Pilgrims’ Friend Society in local and national media.

If that sounds like the right fit for you, then we’d love to hear from you!

Experience/skills:

• Excellent written and verbal communication skills
• Proven experience of writing/ creating great content in a paid professional or organisational context
• A relevant degree or (similar level) professional qualification; or equivalent work experience
• A strong visual sense and great attention to detail
• Technical skills across Microsoft applications and website content management systems
• Experience with creative platforms including Canva and Mailchimp
• Experience in video editing/creating video content for contemporary social platforms e.g. Instagram Reels/TikToks
• A creative mindset and the ability to think of new ways to build our brand
• Strong organisation and planning skills
• The ability to work independently and with colleagues from across the organisation
• A can-do problem-solving attitude

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

34.5 hours a week, Monday to Friday.

Benefits:

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: the closing date for this post is Friday 7th June, however, this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Property & Facilities Manager

Salary: £37,500pa (pro rata); Full time or part time (3 days)

We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.

We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting.  S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.

The position is based in Richmond upon Thames. 

The main responsibilities of the of Diocesan Housing Surveyor are:

• Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards.
• Implement the recommendations of the property reports.
• Arrange property inspections and implement the required works with the agreement of the Property Manager.
• Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards.
• Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors.

What we are looking for in a Diocesan Housing Surveyor:

· Driving Licence with access to own car

· Previous experience of managing small works contracts

· Working knowledge of residential building defects and their resolution

· Proven awareness of health and safety with regard to building management and works contracts.

· Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints

· Degree Level or relevant experience commensurate to the role

· Evidence for continuing professional development.

· Familiarity using a modern Property Management software package

This post reports to the Property Manager and is based in the Diocesan Offices in Coventry.

Diversity, Equity and Inclusion

In the Diocesan offices we are committed to work with determination towards a fuller representation of the social, cultural and ethnic diversity which accurately reflects the people we serve in the Diocese of Coventry. We expect all employees to promote and model equity, diversity and inclusion in their working practices and relationships and to uphold principles of equality of opportunity in accordance with our legal and theological obligations as written in Galatians 3:28 which says, “There is neither Jew nor Gentile, neither slave nor free, nor is there male and female, for you are all one in Christ Jesus”.

If you have a disability, long-term illness or are neurodiverse, and you feel this prevents you from meeting any of the essential criteria, please contact us to discuss the adjustments we can make for you.

As an equal opportunities employer, we particularly welcome applications from United Kingdom Minority Ethnic / Global Majority Heritage (UKME/GMH) candidates who are currently underrepresented in our organisation. All appointments will be made on merit of skill and experience relative to the role.

All employees undertake mandatory Diversity, Equity and Inclusion training during their employment with us.

To see more details about this role and how to apply, please click on the "apply" link and it will take you to our website. 

We have an exciting opportunity for an experienced Executive Assistant to join the Executive department of Samaritan’s Purse International (SPI) and the Billy Graham Evangelistic Association (BGEA), supporting the Executive Director (ED) and wider Senior Management Team (SMT). The role is part time (21 hours per week) and based from our head office in Coventry.

The post holder will need to have meticulous attention to detail, be highly organised and have excellent administrative skills. A key aspect of the role is building collaborative relationships internally and externally. Proven experience working at Executive Director level is essential.

Duties will include:

• Providing full administrative and secretarial service to the ED and SMT
• Providing administrative support to the Board members of SP and BGEA
• Building of relationships both internally and externally
• Manage and maintain electronic diary accurately, liaise with the ED and SMT to input and manage appointments
• Undertake general administrative duties as requested by the ED and SMT
• Organise meetings/conferences/special events, provide agendas/directions to attendees. This to include all ED meetings and SMT strategic and tactical meetings.
• Organise travel for ED and SMT
• Organise visits by international visitors, including schedules of appointments
• Attend meetings, take notes/minutes to circulate to attendees in an accurate and timely fashion
• Daily use of Microsoft packages
• Assist the SMT with administrative tasks to aid in the efficient running of the team
• Attend SMT meetings and provide agendas, papers and notes

Occupational Requirement

In accordance with the Equality Act of 2010 and due to the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support, and contribute to its Christian ethos.

If you’re motivated by delivering services to a high standard and able to work within defined procedures, then this could be the perfect job for you. 

Thirtyone:eight, the UK’s leading Independent Christian Safeguarding charity is looking for an organised Finance Officer with experience of managing and prioritising a diverse workload. This role will need good communication skills as you will be liaising with wide range of people, including our members, either by phone or email. 

We are looking for someone who is IT savvy, ideally with a minimum of 2 years accounts/finance office experience.

In return you’ll get to work in a dynamic and rewarding environment and have the opportunity to contribute towards the safeguarding of vulnerable children and adults.

Please note this job can be based at Head Office (Swanley, Kent), Home-based, or Hybrid. 

Operations Director & Community Minister – Oasis Hub Waterloo
(a charity and church committed to community transformation)

 Permanent, full-time post, 40 hours per week, inclusive of breaks
Salary:  £44,320 per annum (Including London Weighting)

Oasis exists to create healthy thriving communities and reduce exclusion, through a holistic and Christ-centred approach to community development and social innovation. Our work is centred in local communities where we provide education; youth, children and families work; and community services.

We have an exciting opportunity to join Oasis Hub Waterloo, adding strategic leadership capacity to the Hub and holding the vision of Christ-centred community development, together with the Executive Director & Senior Minister.

We are looking to appoint an experienced, dynamic leader to work with the present Executive Director & Senior Minister on the leadership of Oasis Church Waterloo, on HR, team development and leadership, and on the Hub budget/finance strategy.

Alongside the Executive Director & Senior Minister, they will also have a focus on developing Oasis Church Waterloo, including developing and leading church services, nurturing discipleship, pastoral care, involving children and young people, and bringing creativity to our church activities. They will also have great interpersonal skills, be passionate about creating opportunity, will be entrepreneurial, innovative, and fully committed to the ethos, values and aims of Oasis.

What’s in it for you? 

· A chance to work with a great team of passionate, supportive and holistically-minded advisors and community workers.

· The opportunity to make a real difference, materially improving people’s lives and impacting the local community.

· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings.

You will receive the support of a fantastic team of professionals in the community. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution.

· A generous holiday allowance.

· Flexible working where possible, with family friendly policies 

Key responsibilities:

· Alongside the Executive Director & Senior Minister, providing strategic oversight and development of the community team and church.

· Operational management, including wider team systems, policies and procedures.

· Financial management.

· Risk management.

· Governance.

· Support the Executive Director & Senior Minister to lead the life of the congregation of Oasis Church Waterloo.

The successful post holder must have: 

· Experience of leading community delivery.

· Experience of working for/being on the leadership team of a church.

· Experience of growing projects from the initial start-up phase through to maturity.

· Ability to act strategically and to be involved in direct delivery.

· Recent experience of working with young people and communities.

· Experience of strategic management within a school, statutory, voluntary or commercial organisation.

If you are interested in being part of this fantastic project and want to know more or for an application pack, please visit the Oasis Charity Jobs Website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. In accordance with Schedule 9 of the Equality Act 2010, there is a Genuine Occupational Requirement for the successful  candidate to be a committed Christian, as you will be expected to lead in some church community activities as part of your role.

Completed applications should be returned by 9am Friday 31 May, 2024.

Interviews will take place in Waterloo on either Thursday 6th or Friday 7th June, 2024.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Coordinator and Administrator

We are hiring for a Ukraine Response Unit Coordinator and Administrator

The charity is an international movement, an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by love for God.  Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0090 Ukraine Response Unit Coordinator and Administrator

Hours: Full-time, 35 hours per week (flexible working available after probation period)

Location: London

Salary: £35k (plus travel to work allowance up to £3,700 per annum)

Contract: Permanent

Benefits: Contributory pension scheme; generous travel to work allowance. 25 days annual leave plus 8 bank holidays per annum. 50% café discount

Closing Date: 19th May 2024

About the Role

In brief, this role involves:

• Coordination and administrative support to the Europe wide Ukraine response
• The responsibilities will include:
• Finance and project administration (project database management).
• Logistic support
• Coordination and networking
• Internal and external communication.

About You

The successful candidate will have:

• Professional degree in project management and project finance.
• At least two years’ experience in a similar position.
• Demonstrable ability to think strategically and highlight areas of future concern and risk.
• Good computer literacy skills with proficiency in use of office software packages and spreadsheets.
• Excellent analytical, planning, and organizational skills.
• Excellent project management skills, with keen attention to detail
• Excellent communication skills
• Cultural sensitivity
• Teamwork
• Fluent in English (speaking/reading/writing)

You must be in sympathy with the aims and objectives of the organisation.

If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.

Other roles you may have experience with could include Admin, Administrator, Administration, Project Manager, Finance Manager, Coordinator, Project Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. We are looking for a well-organised, relational leader who is passionate about the way TLG enables local churches across the UK to get alongside struggling families in their communities. The Church Relationships Lead will work as part of the national Volunteer Programmes (VP) Team, reporting to the Early Intervention Network Support Manager and collaborating with staff responsible for programme training and development.

This is an exciting time to join our growing VP team to support an increasing number of churches who have chosen to partner with TLG through running the Early Intervention (EI) programme. The successful candidate will be responsible for leading and supporting EI Coordinators to effectively run their centres, as well as training new EI coach teams.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.

The role is home based with quick and easy access to Wales and the Midlands due to travel requirements. You will also be expected to attend events and meetings during the year as required, along with visits to the National Support Centre in West Yorkshire.

Closing Date: 28th May 2024

Initial online interviews will take place on Thursday the 6th of June.

Final interviews will be held on Thursday 20th June at our National Support Centre, Bradford.

Are you an advocacy professional who loves to craft impactful public policy and advocacy strategies to mobilize political leaders and the global church? And is your preferred way of working collaborative, coaching others to improve, and working across cultures? Then our Open Doors International (ODI) Advocacy Team is looking forward to welcome you in their international team! We are looking for a senior advocacy expert who can shape and direct advocacy strategies and align our advocacy activities across the global ministry. You will collaborate with colleagues in many different contexts across the world.

Your Key Responsibilities

• Research, plan and implement advocacy strategies that strengthen the persecuted church.
• Provide thought leadership on creative public policy recommendations.
• Advocate before international institutions to strengthen the persecuted church.
• Organize and provide advocacy trainings.
• Provide mentorship and oversight to advocates across the ministry.
• Build partnerships with the key stakeholders and influencers in the international arena who carry authority to help strengthen the persecuted church.

Your Profile

• Committed Christian with a passion for the Persecuted Church.
• A relevant master’s degree, e.g., international law, political science, or international relations.
• Experience in advocacy research, drafting policy recommendations and implementing campaigns.
• Proven knowledge of political environments and systems.
• A proven interest in human rights and finding creative ways to strengthen the persecuted church through advocacy.
• Excellent coaching, networking, communication, and writing skills (in English).
• Capable of working both independently and as part of a team in a continuously changing environment.;

Our Offer

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home with working from the office and to have flexible working hours. This position is preferably based in Europe or South Africa.

To maintain good practice standards, provide timely information and advice to local churches, and operate a robust casework service.  To sustain and further develop a comprehensive safeguarding training programme that delivers nationally approved training effectively and with impact. 

We are seeking to appoint two experienced Safeguarding Officers on a permanent contract; altogether 1.3 full-time equivalent between the two posts, with hours being negotiable with successful candidates.The post holders will have a relevant professional qualification and be able to demonstrate a proven track record of direct safeguarding practice with vulnerable adults or children or both. The successful applicants will be expected to provide effective leadership across the District to promote a culture of safeguarding, whilst supporting survivors of abuse.Working with partners from the Church’s Learning Network, the post holders will be expected to contribute to the planning and delivery of the District’s safeguarding training programme.

The post holders will be expected to be in sympathy with the aims of the Methodist Church.

Location: Home-based, own transport is essential as travel will be required region-wide.We need one member of staff to cover Cumbria and North Lancashire.

Hours: 37.5 hours per week, Monday to Friday, between 09:00 and 17:00. Also to include some evenings and occasional weekends.

Salary: £40,000 to £42,000 pro rata, dependent on experience.

Holidays: 25 days plus 8 bank holidays

Closing date for applications: Midday on Monday 20 May 2024

Interviews:  5th or 7th June 

Applicants need to be aware that a report will be presented to the Methodist Conference in June which may result in DSOs becoming connexional (national) rather than district employees.

REPLACE THIS BOX OF TEXT WITH THE VACANCY DETAILS. PLEASE BE AWARE THAT THIS WILL BE THE ONLY SECTION THAT WILL FEED INTO THE JOB BOARDS.

Transforming Lives for Good (TLG) is a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Head of Finance. We’re looking for a commercially minded and relational leader capable of developing the finance team and bringing strategic financial leadership to the organisation at every level.

To join our dynamic staff team, we are looking for an individual with clear systematic thinking and ability to embed system changes in an increasingly complex organisation. You’ll enjoy working in a growth context and come with an entrepreneurial, problem-solving mindset and the high expectations that inspire excellence in all those around you. As a key member of the Wider Leadership Team, you will play a central role in developing the financial leadership and culture throughout our organisation with outstanding judgement and integrity. If this sounds like you and you share our passion to see UK churches transforming the lives of struggling children, then we would love to hear from you.

TLG is a Christian charity hence, we are looking for individuals with a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Initial interviews will be held on May 23rd 2024 online. 

Final interviews in person on June 3rd 2024 at our National Support Centre, Bradford. 

Saint Paul’s Hammersmith – Director of Operations Job Description

 Job Title Director of Operations

Responsible to                       Senior Leaders of the Church (Pete & Sarah Wynter)

Saint Paul’s is a dynamic church at the centre of our capital city, London. We have a vision to Encounter God and Awaken the City. Our desire is to become a white-hot centre of faith, where people can meet with God and learn what it means to be empowered by His Spirit in their everyday lives. We inspire our congregation to see God’s Kingdom come here on earth as it is in heaven, wherever He has called them to live, work and play their part in awakening our city with the good news of Jesus. If we have any particular emphasis after being a community who honour and seek God’s presence, it’s to empower the emerging generation as we pass on the baton of faith and raise up disciples who will lead and influence in every sphere of society.

 

Overall Purpose of Role

This role will lead the operational team at Saint Paul’s with inspiring and effective line management to release ministry in the wider team and congregation. This is a hands on leadership role, supporting and working closely with the Senior Leaders to ensure effective operations and business continuity. You will lead on all operations functions including Finance, HR, Facilities, Procurement and all other operations that help our team thrive and carry out the vision of Saint Paul’s. Reporting in to boards and other management bodies, as well as experience running and leading teams, you will have an eye for detail with the ability and experience in carrying out change. You will carry the vision and mission of Saint Paul’s and lead the team in a way that supports the vision, balancing both strategic and operational goals. Saint Paul’s is a constantly changing environment and one where supporting and empowering team is at the forefront of this role.

Key Responsibilities

 

Finance

• Lead and manage Finance and Procurement, ensuring value for money, maximising financial efficiency through accurate and timely financial reporting and analysis to inform decision making and projections related to the operational and financial functioning of Saint Paul’s.
• P&L reporting and responsibility.
• Managing and supporting the Finance Manager.
• Managing Payroll alongside Finance Manager.
• Overseeing gift days.
• Managing and monitoring team budgets ensuring compliance with financial protocols.
• Timely preparation, monitoring and communication of monthly accounts, budgets and forecasts for Finance Committee and PCC.
• Assisting in the preparation and reporting of financial accounts for HMRC, Auditors, Diocese and Charity Commission.
• Preparation of financial information for grant funding and financial reporting for successful bids. 

HR & Team

· Line Managing the Operations team including the Finance Manager, Operations Manager, LCL Manager, Receptionist and Bookings Manager and Facilities Manager.

· Ensure the overall smooth running of HR, ensuring we are using best practice and are up to date with knowledge at all times.

· Monitoring of Citrus HR to ensure all team are using the programme to its full ability.

· Governance of payroll, overtime and leave.

· Running annual appraisal processes and updating where needed.

· Meeting with wider team members as and when needed to ensure health of team.

· Being a first point of call for any HR issues that arise and advising on these.

· Overseeing and leading of recruitment processes.

Facilities Management

· Ensure the historic fabric of the church and associated buildings is maintained and developed in line with prescribed regulations and standards and where appropriate that the historical and heritage aspects of the buildings are appropriately profiled and made available to the community and general public. 

· Manage all operations budgets and external contract relationships in line with forecast ensuring value for money and delivery is in line with agreed project scope/specifications and high-quality service. 

· Proactively agree (and monitor) standards for buildings maintenance and adherence.

· Leading on our Carbon Net Zero journey.

· Business Continuity and Disaster Management Plan reviewing to ensure risk management/mitigation.

Other

· Strategic management of the Saint Paul’s Centre and all business related to it, ensuring we meet our targets and ensuring good working relationships with clients to help secure repeat business from large clients.

· Oversight of the café, helping to improve our offerings and ensure management of the team and operational effectiveness.

 

 

Essential Skills, Knowledge and Experience

You will be flexible and able to work dynamically to respond to needs as they arise, whilst keeping a strategic eye on upcoming opportunities and challenges. You will bring strength to the day-to-day running of St Paul’s, as well as be planning for the short-term and long-term future health of the team and church.

· 5+ years experience in operations management, with a proven track record of line management. 

· Strong finance capabilities and experience.

· Strong HR experience and understanding of the function.

· Excellent communication skills both verbal and written.

· Leadership and management experience in a diverse team.

· Personal maturity, wisdom, and discretion.

· Flexible, adaptable, ‘can do’ attitude, offers solutions to problems.

· Ability to seek clarification, adapt approach to resolve (or avoid) conflict and manage complaints.

· Strong attention to detail.

· Advanced skills in IT and MS Office.

· Active engagement in Saint Paul’s Hammersmith church life/community.

 

Working Requirements

• Proof of right to work in the UK according to UK Legislation.
• Days of work: 40 hours per week, Monday – Friday with occasional evenings required
• Work hours: 9am – 6pm with a one-hour unpaid lunch break. 

Key church services and events

· Annual Parochial Church Meeting, Church Weekend, and some evening events

· Easter and Christmas services

· Staff events: Staff retreat (typically 1 week in January)

· Attendance at Tuesday morning staff meeting

· Attendance at PCC, Finance Committee and Standing Committee

Package

· Annual salary of £45k – £50k depending on experience

· 25 days of annual leave plus bank holidays

· Pension

· Annual staff retreat at an offsite location

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database.

We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please click the 'Apply' button and follow the instructions.

Closing date: 26th May 2024