Database Manager Jobs

Our community team is expanding, and we are looking for an energetic individual to us. 

Do you love meeting people  and building relationships?  Are you energetic, positive and organised? 

We are looking for a Community and Events Fundraiser who has these key skills to help us raise vital income for our charity.  You will develop and deliver fundraising initiatives through partnerships with local groups, schools, associations and individuals.  This role will also involve delivering a number of fundraising events so being organised and creative is key and having a marketing focus to ensure maximum success.  No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively. 

You will be based at our purpose built children’s hospice just outside Maidenhead, which provides support to children with life-limiting or life-threatening conditions and their families. We would love to hear from talented individuals who want to help us raise the money that we need to make these services available to all families who need them.

Our core values are key to who we are.  We are looking for individuals who are committed to reflecting our core values in all that they do - Determined, Empowering, Valuing others, Integrity, Nurture, Empathy.

We are looking for a proactive and enthusiastic Trust and Grants Officer that values empowering others, making things better, and building trust through openness.

As the Trust and Grants Officer, you will play a crucial role in securing funding opportunities and fostering meaningful relationships with funders. This position offers an exciting opportunity to contribute to our mission while enhancing your professional skills and personal growth.

Background:

In a world where everyone with Down's syndrome thrives, Learn and Thrive is dedicated to supporting learners with Down’s syndrome to access specialist support and empowering them to thrive throughout their lives. We believe everyone has the right to a fulfilling life within their community, regardless of their diagnosis. Learn and Thrive understands the barriers created by society for individuals with Down’s syndrome and is committed to providing online tools to break through these barriers and facilitate their best life.

Responsibilities:

• Crafting Compelling Funding Applications: Collaborate with the CEO to create high-quality, persuasive funding applications. Utilise your creativity and storytelling skills to effectively communicate the impact of our projects.
• Building Positive Relationships: Cultivate strong partnerships with trusts, grants, and foundations. Ensure timely and meaningful communication with funders, including thank-you messages, updates, and reporting.
• Maintaining Records and Pipeline: Keep accurate records of funders and funding applications. Manage the pipeline of submissions and responses to optimise fundraising efforts.
• Prospect Research: Conduct thorough research using trust-finding databases and other resources to identify potential grant makers. Match suitable projects with the most appropriate funders.
• Living Our Values: Embody the values of our organisation: Empowering everyone,  Making things better, and Building trust through Openness. Collaborate effectively with team members and contribute to a supportive work environment.
• Utilising Networking Opportunities: Actively engage in networking activities, including LinkedIn and other platforms, to expand our network and strengthen relationships within the funding community.

Requirements:

• Passion for our cause and commitment to making a positive impact.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Proficiency in prospect research and familiarity with grant-making processes.
• Strong organisational and time management abilities, with a keen attention to detail.
• Proven ability to work independently and meet deadlines.
• Ability to embody our organisation’s values and work collaboratively with colleagues.
• Knowledge of safeguarding best practices and commitment to upholding them.
• Willingness to explore diverse methods of stewardship and relationship building.

Reports to: CEO

Location: Medway/Maidstone area

Contract: Permanent, Immediate Start

Remuneration: Circa £28,000 - £30,000 pro rata

Working Hours: 15 hours per week (including hybrid working); Approximately 1 day per month on-site meeting with the team.

Annual Leave: 28 days (including statutory holidays)

Join us in our mission to empower children and young people with Down’s syndrome and other learning needs. Together, we make a difference.

Apply now to become our Trust and Grants Officer!

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Harris Hill are delighted to be working with a pregnancy research charity to recruit an excellent direct marketing or individual giving fundraiser to join the Individual Giving and Engagement team.

This position will lead on the management and development of projects and campaigns to acquire new and increase the value and loyalty of existing supporters across both digital and direct channels. You will be responsible for a portfolio of Individual Giving Fundraising across single, regular, prize-led, payroll, legacy and in-memory giving.

You will work closely with team members to develop supporter journeys and digital acquisition to grow acquisition and retention rates.

This varied role will involve briefing, monitoring and managing stakeholder relationships for Individual Giving campaigns and projects to ensure effective financial management, data management, supporter care, supporter engagement, digital product management and marketing processes are followed.

The ideal candidate will have experience of: 

• Managing Individual Giving campaigns (acquisition and retention) across a variety of direct and digital channels
• Using databases to inform Individual Giving campaigns
• Managing and delivering budgets and working with agencies
• Monitoring and evaluating campaigns, reporting results and make recommendations to improve performance.

This charity is also interested in applications from candidates with relevant skills in direct marketing who have not previously worked in a charity setting.

This is a hybrid role requiring 50% time in their Central London Office.

Benefits include;

• 25 days’ paid holiday, plus bank holidays, annual incremental increase and te option to Buy up to 5 extra days of holiday
• Enhanced maternity & parental leave pay
• Pension scheme - Contribution rate is 4% employer and 4% employee.
• Considerate working practices including 6 ’flex’ hours each month, no working lunches, or late working
• Continuous career development and training

This charity are considering applications and interviewing on a rolling basis so for more information about this position and next steps please apply here now and a consultant will be in touch to discuss further.

Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Supporter Care & Stewardship Officer

Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and provide efficient and accurate income processing?

Your responsibilities will include acting as the first point of contact for supporters, taking donations by telephone and sending out thank you communications to donors.

Is this role for you?

Ideally, you will have experience of working in a supporter or customer care environment. Experience of working with a CRM database (preferably salesforce) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.  

You will have strong written and verbal communication skills with the ability to communicate effectively across a range of media.

• Full-time, permanent position
• Salary circa £34,000 per annum
• Hybrid working – Tuesday and Wednesday in the London office (EC1A)

 Benefits:

• 27 days holiday plus 8 bank holidays
• Pension – 8% employer’s contribution
• Private healthcare insurance
• Employee assistance and wellbeing support programme
• Interest free travel season ticket loan

To find out more, please share your CV with me

Please contact me ASAP as my client is reviewing applications on a rolling basis. 

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

This is a key new role in the Grants, Community and Corporate Partnerships Unit to help maximise corporate and community partnership opportunities and help scale up this growing income stream for future years.  This locally based role will support current partnerships (including golf clubs, churches, schools and local corporates) as well as scoping new opportunities across Surrey. Representing Eikon in person at events, meetings, exhibitions as well event coordination are important components of this the role. We are a diverse, highly experienced team who share a passion to support the wellbeing and mental health of young people across Surrey.

Responsibilities

1. Account Management

• Day to day/ support account management of select corporate and community partnerships. This will be agreed with their manager per partnership (who will retain leadership), but could include:
  • General stewardship including thanking and recording information on our CRM database (Donorfy) and shared drives.
  • Representing the unit at local level events and/ or delivering marketing materials to community partners.
  • Regular communication including calls, meetings and sharing reports, presentations and other updates
• Being key relationship holder for select local corporate partnerships and community groups such as primary schools, churches, supermarkets, amateur sports clubs
• Database admin including checking opportunity pipelines and reporting requirements 
• Supporting individuals from companies or community groups to fundraise for us

2. Income generation

• Mapping (desktop research) of corporate and community opportunities across Surrey to support unit’s business development plans
• Management of a pipeline of golf clubs, making timely approaches to help the unit secure new captains’ charities
• Support role on larger corporate and community partnership pitches. 

3. Event support

• Event management and/ or support for events across the unit. 
• Represent Eikon at local external events such as conferences, expos, fetes and fairs.
• Actively seeking prize donations for auctions, raffles and events
• Attending community led fundraising events such as quizzes or mufti days run by corporate & community organisations.

4. Marketing, Communications and relationships

• Support and liaise with the Marketing and Communications team to deliver relevant and effective content and materials as well as maximising social media opportunities for corporate and community groups
• Coordinate bespoke mass communications to corporate and community groups e.g. appeals, reports and updates.

5. Strategy

• Contribute to Development Team strategies, annual plans and budgets

6. Staff management

• Take part in regular supervision and team meetings.
• No line management requirement

7. Quality and standards

• Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.
• Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.
• Prepare relevant Partnership Agreements and Commercial Participator Agreements.
• Carry out risk assessments for all activities for which you are responsible.
• Carry out required due diligence on new corporate opportunities and ensure the company’s values do not conflict with the values or ethical policy of the charity.

8. Finance and resources.

• Operate within organisational approved budgets, policies and procedures.

9. Other responsibilities

• Keep abreast of sector trends and opportunities.

Senior Development Officer (Fundraising)

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JOB DESCRIPTION

Role:The Senior Development Officer ​plays an integral role within the Development Team at Forces Employment Charity (FEC). You will work with the Head of Development to produce high quality, bespoke proposals, and reports to demonstrate impact and outcomes to help drive the delivery of FEC across the UK. You will also work within the team to research and identify new fundraising opportunities from trusts, foundations and companies and convert these into long term business relationships.
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This position provides a full-time, permanent contract with hybrid working hours, consisting of a 35-hour week. The role allows for hybrid work, including remote work from home, with one day per month at our head office in London.
​

Principle Responsibilities:
​

• To work closely with the Head of Development to research and identify new opportunities.
• Develop, prepare, and submit high quality funding applications, acting as bid writing SME.
• Peer Review support to mentor other team members.
• Work with Head of Development to increase the accuracy of our Salesforce data, resulting in data dashboards suitable to the reporting needs of our funders.
• Collaborate with Development and Senior F&R Officer to implement a team strategy and support a lean process of reporting.
• Work with Senior Finance & Reporting Officer to report impact to our funders in line in the funding requirements.
• To work closely with Head of Development to develop and implement our fundraising strategy.
• Represent the organisation at research based events, developing our understanding and enhancing our delivery.
• Identify new opportunities and working with the team to covert these to applications and funding.
• Lead on individual Giving Strategy, working with Head of Development and Development Officer to expand opportunities.
• Any other relevant duties at the discretion of management.

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PERSONAL SPECIFICATION

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Essential Competencies

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• Good attention to detail and proven track record of preparing written proposals.
• A highly motivated, supportive, and collaborative team worker.
• Engaging personality with excellent verbal and written communications skills.
• Proactive and professional approach to work, with the ability to work independently and manage a varied workload and prioritise effectively.
• Highly effective communication skills.
• Strong ability to plan and manage multiple priorities effectively.

  
  Desirable Competencies

  ​

• Degree educated.
• Experience in supporting and managing research grant applications.
• Excellent IT skills preferably including experience of working with a CRM database (Salesforce) -Training opportunities will be available as part of your role.

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Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.

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If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply.

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Great at dealing with people and providing first-class administrative support to a busy team, you are looking for your next exciting career challenge. Look no further than this Community & Events Fundraising Assistant role with the world’s leading independent conservation organisation. This is an incredible opportunity to work with great people, develop your talents and help solve the environmental problems facing our planet. 

We are rapidly growing our Community and Events Fundraising Team and have ambitious plans for the next 5 years and you will play a key role in helping us achieve our income goals.  Working across the team, you will provide administrative and logistical support to ensure the smooth running of our fundraising activity. This will involve adding records, ensuring our data is accurate and activities are set up correctly on our systems, enabling us to carry out our fundraising to the highest standards.  We will look to you to act as a first point of contact for supporters and manage the team inboxes. Important will be the ability to ensure you provide  the best possible experience for our supporters. You will also support Facebook activity, including Facebook Fundraising and monitoring supporter Facebook groups. You will help maintain event records as well as prepare and support event days too. 

For this role you must have experience of providing first-class administrative support to a team or have worked in a customer relations environment. You will be comfortable overseeing systems and processes as well as proficient in MS Office and working with databases. Customer focused, you will be used to prioritising your work and enjoy working as part of a team. A good communicator, you will also be effective at building relationships, detail orientated and highly organised. 

If you have the admin expertise to make our fundraising plans a success and build a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us. 

WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website. 

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work. 

WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations.  We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns. 

Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world. 

The Autism Centre of Excellence exists to improve access to high quality support and remove barriers and stigma for autistic people, but to do this we need to grow our funding.

We aim to raise £5 million over the next five years to increase our reach, impact and activities, whilst creating a sustainable and predictable income stream for the charity. To do this we need to systematically build a pipeline of donors and supporters, to build profile and new relationships. In the short term we need someone who can lead the development of a series of applications to trusts, foundations and other sources of funding to support our priority workstreams.

Main duties and Responsibilities

• Primary focus will be on managing and soliciting income from your own portfolio of high value trusts, foundations and statutory funders, securing gifts of between £10,000 - £1,000,000 to successfully achieve the charity’s ambitious fundraising targets.
• Secondary focus will be on the planning and delivery of first-class Special Events and Major Donor fundraising.
• Create a robust prospect pipeline of effectively researched and qualified funders, ensuring a continued flow of prospects through the pipeline, taking a sales approach to lead generation and the assessment of the warmth and value donors.
• Deliver effective research of prospective and existing donors, which enables us to raise significant income through both new and existing relationships; utilising our networks effectively.
• Implement effective cultivation and stewardship journeys that provides a high-quality supporter experience to your portfolio of donors and prospects.
• Deliver first-class relationship management to ensure excellent ongoing relationships with donors in both a written and face-to-face capacity.
• Deliver exceptional writing skills through proposal and bid writing and day-to-day communication with donors and colleagues.
• Fully understand the charity’s projects and activities to both ascertain their suitability as funding propositions and communicate them in a compelling manner to funders.
• Work closely with operational colleagues to develop compelling and thorough cases for support to inform our research and fundraising strategies.

 Benefits

Salary: Up to £32,000 FTE, dependent on skills and experience.

25 days annual leave

Hybrid working, working in Cambridge a minimum of two days a week.

The role is permanent and full-time. However, we will consider part-time applications.

About Us

The Autism Centre of Excellence at Cambridge (ACE) exists to make a big difference; by funding and commissioning world-leading research, delivering projects which directly impact the lives of autistic people, and campaigning to achieve change.

How to apply

Closing date for application is 5pm on Sunday 2 June 2024.

To apply please provide an up-to-date CV and cover letter.

We welcome applications from anybody who believes they have the required skills for the role, including autistic and other neurodivergent people. We recognise that autistic and other neurodivergent people can bring specific skills, strengths, and interests that add value and diversity to any team. 

We want your recruitment experience to be positive. Please contact us to request any adjustments you need for the application or interview process.

This is a fantastic opportunity for a passionate and driven individual with excellent organisational skills to join our UK-wide Membership Venues Team, who are vital to the success of our Membership Fundraisers and helps the RSPB to raise the funds it needs to reach our ambitious goals to save nature.

Membership Venues Officers
Reference: APR20249075
Location: Flexible in UK - Home-based
Salary: £26,379.00 - £28,319.00 pro rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)

3 full time vacancies are available with various hours and various contract lengths. If a particular contract is of interest, please indicate on your application form.

1 x Fixed term/Full-Time (37.5 hours p/w) - Maternity cover (12 months with possible extension)

1 x Fixed term/Full-Time (37.5 hours p/w) - Secondment cover (12 months with possible extension)

1 x Permanent/Full-Time (37.5 hours p/w)

About the role

You will be responsible for planning and organising a calendar of events for our team to attend, from shopping centres to country shows, high streets to our reserves, and everything in between, so that they can inspire members of the public to become members of the RSPB.

Our aim is to inspire external partners about our attendance at their events or venues. We are looking for someone who is a confident relationship builder with excellent telephone and email manners and communication and negotiation skills. You must have impeccable organisational skills, a keen eye for detail, and be able to manage several tasks at once, recording all key details on our CRM database system daily to ensure that our team of Membership Fundraisers have everything they need to attend their events and venues.

You will be part of a successful and energetic team covering the whole UK. You will work collaboratively with colleagues across the country. This position can be conducted from home, however, occasional travel, including to a local office, reserve or elsewhere in the United Kingdom, will be required.

Benefits:

• 34 days’ annual leave (including BH, which can be worked if desired to get that time back);
• Life Assurance scheme – 5x yearly salary;
• Pension matched up to 7% contribution;
• Confidential assistance programme with a qualified counsellor;
• Sabbatical once every 5 years – up to 4 weeks with an RSPB-approved scheme;
• Annual employee volunteer day – get paid to volunteer with a charity of your choosing;
• Opportunities for career development within various directorates.

What we need from you

Essential skills, knowledge and experience:

• Strong communication and negotiation skills, including customer service skills.
• Effective planning and decision-making skills.
• Geographical understanding of the United Kingdom.
• Solutions focused approach with the ability to overcome setbacks and last-minute changes to get the best outcome for the RSPB.
• Competent in the use of Microsoft Excel, Word, and Outlook.
• Confident in learning about and using new software (eg, CRM database and Fundraising Portal). Training will be provided.

Desirable skills, knowledge and experience:

• Understanding of fundraising and what makes a good fundraising venue.
• Knowledge of potential fundraising venues.
• Experience of relationship development, particularly through cold contacting potential clients and suppliers.

Additional Information

The RSPB reserves the right to extend or make these roles permanent without further advertising.

Closing date: 23:59, Sunday, 2nd June 2024
We will interview as and when applications come in and reserve the right to close the advert once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process, you will be asked to complete a full application form, including evidence of how you meet the skills, knowledge, and experience listed above.

Please do get in contact should you require any reasonable adjustments at the application/interview stage.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their whole selves. To achieve our vision of creating a world richer in nature, we need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

No agencies please.

Are you passionate about the power of Museums, Heritage, and Culture to improve lives? Would you like to be involved in one of the biggest new Museum projects in the UK in a World Heritage City?

The Philanthropy & Trusts Lead will steer the capital campaign fundraising strategy for the Fashion Museum, Bath, and its ambitious transformation project to create a major new cultural institution with international significance in the City of Bath.

They will focus on high-net-worth individual donors, trusts and foundations, and public sector sources alongside devising a strategy to convert capital contributors to long-term revenue support post-campaign.  They will also work closely with the fundraising team to devise capital and revenue campaigns to deliver income growth for Bath and North East Somerset’s wider heritage portfolio including the internationally renowned Roman Baths and Victoria Art Gallery.

The role will manage and motivate a small fundraising team to deliver ambitious income growth targets and work collaboratively with Bath Heritage Service’s senior leadership team, trustees of the charities that support the Services, and other key stakeholders.

If you are a strategic team leader with significant senior management experience in a fundraising environment and within the cultural, heritage or charitable sectors, then we’d love to hear from you.

For a job description, person specification, and details on how to apply, please visit our website. 

What we offer:

Bath and North East Somerset is a great place to live and work. The city of Bath has a dual World Heritage Site designation and is regularly voted as one of the best places to visit, work and live in the UK. We have a stunning blend of unique countryside and rural character, villages, towns, and cities on our doorstep.

Your main place of work will be in Bath, easily accessible via public transport, with a train station with direct connections to London and Bristol and a well-connected walking, wheeling and cycling network.

We offer a wide range of benefits, and the flexibility to enjoy a great work/life balance. These include:

· A competitive salary package

· A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements

· A generous holiday allowance and special leave provisions

· The Local Government Pension Scheme

· A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well-being at work and home

· Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development

· Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions within B&NES

Interested to find out more?

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Charlotte Somers, Head of Fundraising, Marketing and Supporter Development via email. 

The Talent Set are delighted to be working with a really great Health Charity to find their brand new Individual Giving & Acquisitions Lead.

The charity offers a flexible working environment, with hybrid working from either of their London offices.

The Individual Giving & Acquisitions Lead is a new role in their Marketing & Communications team. The postholder will play a key role in developing and delivering the Individual Giving Programme to drive income growth, engage new audiences and retain existing supporters. This role would suit a candidate looking to harness their skill set in direct marketing and use their ability to create new fundraising products to set up an Individual Giving Programme from scratch, with support from the Head of Marketing & Communications.

Key Responsibilities:

· Lead on creating and implementing a strategy to support the development of a new Individual Giving and Acquisition Programme in collaboration with the Head of Marketing & Communications.

· Plan, develop and implement a range of direct marketing campaigns to support the acquisition of new donors and the retention of existing supporters, ensuring that all campaigns are managed effectively and delivered on time and within budget.

· Deliver personalised and tailored content to increase engagement with existing and new supporters.

· Enhance supporter journeys by using data insights to develop segmentation and improve targeting for IG activities.

· To effectively manage the end-to-end creative process from inception to execution of direct marketing campaigns.

· Working with the database manager, report on post-campaign data analysis to evaluate effectiveness and understand ROI.

· Working with the Head of Marketing & Communications to deliver an excellent supporter experience across all communications and fundraising activity, working with colleagues to ensure consistency with other fundraising programmes.

· Brief, monitor and manage internal stakeholders’ relationships for Individual Giving campaigns and projects, maximising opportunities to cross sell across all audiences.

Person Specification:

· Proven track record of DM campaign management experience.

· Proficient experience of working with data selections, segmentation and campaign analysis.

· Significant experience in managing the end-to-end creative process and proven success in donor acquisition and retentions.

· Experience in designing and delivering supporter journeys for a variety of audiences.

· Experience of delivering excellent results within agreed budgets and on schedule.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

WONDER Foundation empowers women and girls through quality education and vocational and skills training so they can exit poverty for good.

We work with women-led local partners in 23 countries across Latin America, Africa, Asia, and Europe towards a future where women and girls can make informed life choices and lead the way in their own personal development, and that of their families and communities.  

​Over the last 12 years, we have empowered 125,000 women and girls with 36 local women led partners in 23 countries around the world.  We are looking for a proactive and organised person to join our fundraising team and lead our growing individual giving programme.

At WONDER you would be joining a team who are committed to working together to reach ambitious goals.

We understand that our people are at the heart of everything we do; they're essential to our goals. Our team forms the very core of WONDER and we're committed to supporting them every step of the way. WONDER has a very balanced culture, no one is expected to work beyond her hours.

The benefits package we offer employees to support them in delivering their crucial role includes the following: Enhanced pension,  enhanced contractual leave, enhanced maternity leave, flexible working, training opportunities and cycle to work scheme.

Key Roles and Duties

In this exciting role you will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters through a range of channels.

More specifically this will include:

Strategic Planning and Implementation

Plan, lead, implement, and evaluate strategies to:

• Increase individual gifts through enhancing the donor journey.
• Boost the monthly giving 'thrive fund' programme.
• Develop new individual giving campaigns with a focus on direct marketing across various channels.

Donor Data Analysis and Segmentation

Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM (Salesforce) to:

• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.

Stewardship and Donor Engagement

Manage donor stewardship to provide personalised and engaging communications, including:

• Producing supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.

Campaign and Material Management

Work closely with the Communications Manager to:

• Create campaigns.
• Generate publicity opportunities e.g. radio, newspaper, online etc.
• Engage ambassadors and campaign specific ambassadors.
• Collect and draft beautiful stories, testimonies and case studies that engage supporters.
• Manage the production of supporter materials.
• Assist in developing Mailchimp email marketing and analyse and evaluate user journeys to maximise impact.

 Innovation and Market Trends

Lead the charge in:

• Coming up with new ideas and initiatives to bolster individual giving.
• Managing a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.

 General:

• Collaborate and communicate well with team members and particularly line manager. 
• We are a small dynamic team; the post holder will work over many areas offering lots of opportunity to work with staff in different departments and learn about the different aspects of charity.
• To recruit and manage interns and volunteers to support your work.

Role Requirements

We are looking for the right person to join the team – this could be someone with experience or someone who is willing to learn and has a strong transferrable skill set.

You will have:

• Effective campaign copy writing and ability to translate ideas into design briefs.
•  A minimum level of skill in graphic design (e.g., InDesign, Photoshop, Canva). 
• Excellent communication and interpersonal skills with the ability to communicate with diverse audiences in friendly and welcoming way in keeping with WONDER’s approach to empowerment. 
• A commitment to WONDER Foundation’s vision, mission and approach.

Desirable skills and experience:

•  Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention. 
• Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
• Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
• Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
• Language skills in Spanish or French (key languages of our overseas partners).

To support the Sports Events team with administrational duties, ensuring our fundraisers receive the best supporter experience possible, keeping accurate records and project managing small fundraising events.