Therapeutic Services Triage and Pathway Coordinator
Job description
The Therapeutic Services Triage and Pathway Coordinator will support the safe and effective front-end management of referrals, triage, assessment coordination and pathway tracking across the service. The role will ensure that referrals move through the pathway in a timely, consistent and trauma-informed way, escalating clinical, safeguarding or complex pathway decisions to the Senior Counsellors or Clinical Lead as required.
The role will act as the main point of coordination for referrals, triage and assessment appointments. This includes managing incoming referrals, arranging and carrying out triage calls, identifying immediate risk and support needs, coordinating assessments, and ensuring completed assessments are handed over into the agreed allocation process
The postholder will work closely with counsellors, assessors, safeguarding leads, and administrative staff to ensure referrals are managed safely, consistently, and in a trauma-informed and identity-informed way.
The postholder will not make final clinical allocation decisions. They will gather triage information, identify risk or urgency, coordinate assessments, and escalate complex, high-risk or unclear referrals to the Senior Counsellor or Clinical Lead in line with agreed processes
You will join a developing service with a strong commitment to supporting LGBT survivors of abuse and violence through affirmative, trauma-informed practice. The role requires strong organisational skills, emotional resilience, sound professional judgement, and the ability to communicate sensitively with vulnerable clients experiencing distress, risk, and complex circumstances.
To ensure an accessible service, some evening work may occasionally be required depending on client need.
For more information on this role please download the attached job description.
Location Galop’s offices are in central London. The Galop therapeutic service will be delivered at Galop’s London office and online and so counsellors and staff members in the therapeutic service can work from the office, remotely or where possible a hybrid.
Hours 0.6 (FTE): 21 hours week. Office based and hybrid working.
Contract Permanent
Reports to Senior Counsellor
Salary £28,330.41 per annum (0.6 FTE) excluding London Weighting or £32,626.66 per annum (0.6 FTE) including London Weighting
Closing Date and Applications Applications should be submitted by 10am on Monday 20th July 2026. Interviews will be held on Monday 24th August 2026.
Questions? If you have any questions or would like to discuss the role further prior to application, please contact us directly.
REF-229 300
The role will act as the main point of coordination for referrals, triage and assessment appointments. This includes managing incoming referrals, arranging and carrying out triage calls, identifying immediate risk and support needs, coordinating assessments, and ensuring completed assessments are handed over into the agreed allocation process
The postholder will work closely with counsellors, assessors, safeguarding leads, and administrative staff to ensure referrals are managed safely, consistently, and in a trauma-informed and identity-informed way.
The postholder will not make final clinical allocation decisions. They will gather triage information, identify risk or urgency, coordinate assessments, and escalate complex, high-risk or unclear referrals to the Senior Counsellor or Clinical Lead in line with agreed processes
You will join a developing service with a strong commitment to supporting LGBT survivors of abuse and violence through affirmative, trauma-informed practice. The role requires strong organisational skills, emotional resilience, sound professional judgement, and the ability to communicate sensitively with vulnerable clients experiencing distress, risk, and complex circumstances.
To ensure an accessible service, some evening work may occasionally be required depending on client need.
For more information on this role please download the attached job description.
Location Galop’s offices are in central London. The Galop therapeutic service will be delivered at Galop’s London office and online and so counsellors and staff members in the therapeutic service can work from the office, remotely or where possible a hybrid.
Hours 0.6 (FTE): 21 hours week. Office based and hybrid working.
Contract Permanent
Reports to Senior Counsellor
Salary £28,330.41 per annum (0.6 FTE) excluding London Weighting or £32,626.66 per annum (0.6 FTE) including London Weighting
Closing Date and Applications Applications should be submitted by 10am on Monday 20th July 2026. Interviews will be held on Monday 24th August 2026.
Questions? If you have any questions or would like to discuss the role further prior to application, please contact us directly.
REF-229 300
Organisation
Registered Charity 
21 - 50
Posted on: 22 June 2026
Closing date: 15 July 2026 at 23:59
Job ref: 229300
Tags: Customer Service
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