Online Support Team Manager

If you offer experience of managing services and are passionate about supporting vulnerable people, this is an exciting opportunity to play a key role shaping the future of online support services for people affected by gambling across the UK.

About GamCare

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The role

Working as part of GamCare's remote services team, you will be responsible for overseeing the delivery of our online support platforms and services, which currently include an online peer support community, chatrooms, forums, email, online appointments, and a range of self-guided support tools. 

You will play a crucial role enhancing the experience for our online service users and ensuring the smooth operation of our services, leading a team of staff and volunteers to ensure our services are delivered to a high standard, and that safeguarding practices are consistently prioritised.

We have already made significant developments in expanding our online support services, but with our ambitious aim to further enhance our offer, you will have the opportunity to guide your team through these enhancements and changes.

About You 

You will need a professional qualification (NVQ Level 5 or above) in Psychology, Addictions, Social Work, Nursing, Health & Social Care, Public Health, Leadership/Management OR experience of managing services that work with vulnerable cohorts, such as Gambling, Mental Health, Substance Misuse, Criminal Justice, Domestic Abuse/Safeguarding, and Homelessness/Housing.

You will have a thorough understanding of digital support services and online platforms and have the technical knowledge required to enhance and build platforms and support services delivered remotely. 

You will be an experienced manager with the ability to lead, develop and support a growing online services team of staff and volunteers. You will have experience of supporting vulnerable cohorts through remote services and online platforms and have the skills to performance manage these services and teams to meet KPIs but also to ensure services are effective, responsive, safe, caring and well led services.  

You will also be a strong change leader, guiding your team through service developments and ensuring they are equipped to adapt to new ways of working, while fostering a positive and supportive environment.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee assistance programme – 24-hour support

For further details and to apply please click the apply button. 

Closing date for applications: 20 December 2024.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.