Team Leader (South East)

This is a great time to join GamCare as we are growing the reach of our services. 

We are recruiting a Team Leader for our South East regional service that supports people affected by gambling. 

This is a brilliant opportunity for someone who is passionate about leading and supporting staff and enjoys both operational planning and the delivery of services, alongside developing and innovating to ensure continuous improvement and learning.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

The role

The Team Leader is responsible for supporting the delivery of an effective and responsive service across the South East region.

Key responsibilities include

• Providing day to day support to a team of Gambling Support Practitioners to ensure safe and effective interventions in supporting those affected by gambling 
• Managing practitioners for their performance improvement and professional development
• Assisting the Service Manager with strategic decision making based on operational understanding of service development needs
• Using service data to monitor, improve and develop the service
• Collaborating with internal and external stakeholders to enhance and improve service delivery

Due to the requirement for face to face contact work across the South East region it is crucial that you live within the South East region.

About you

You will have strong leadership and people management abilities and be someone who takes pleasure from being a compassionate leader and supporting individuals in their professional development, alongside setting and managing high standards for the quality of the service provided.  

You will have a keen determination to grow, develop and continually improve the service for those in need of our support, bringing the team with you to harness the collective strengths and talents of individuals.

Excellent communication skills and the ability to build and maintain relationships to develop the reach and impact of the service are essential.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%. 
• Discretionary company sick pay from day one of service. 
• Employee assistance programme – 24-hour support 

For further details and to apply please click the apply button.

Closing date for applications: 17th January 2025.

Appointment is subject to a DBS check

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.