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Closing tomorrow
The Scout Association, Homebased (On-site)
£37800.00-£37800.00 per year
Posted 2 weeks ago
Closing in 2 days
Single Homeless Project, Westminster (On-site)
Starting at £34,996.44 and rising incrementally to £37,425.16 per annum
We're seeking a dynamic and experienced individual to oversee our dedicated team of Floating Support Workers.
Posted 1 week ago
Closing in 2 days
British Ecological Society, London (Hybrid)
£48,000 per year
We are looking for a policy expert to lead our ambitious policy team to deliver impact through science.
Posted 1 week ago
Closing in 2 days
Action Hampshire, Remote
£30,000 - £33,000 per year FTE (pro rata for part-time hours)
Posted 2 weeks ago
Closing in 2 days
Victim Support, Remote
Up to £30500 per annum
Posted 3 weeks ago
Closing in 2 days
Standing Voice, E8 4QN (Hybrid)
£40,000 - £48,000 per year
An exciting position for an experienced Fundraising Manager wishing to achieve social impact on a frontline human rights issue in Africa
Posted 1 week ago Quick Apply
Closing in 2 days
Save the Children, Farringdon (Hybrid)
£45,100 - £50,100 pa
As Senior Marketing Manager you'll ignite lasting change and engage the nation in our flagship mass participation event Christmas Jumper Day
Posted 1 week ago
Closing in 2 days
Save the Children, Farringdon (Hybrid)
£45,000 - £50,100 pa
An opportunity for an individual who is passionate about driving positive change in Africa through philanthropy and strategic partnerships.
Posted 6 days ago
Closing in 2 days
Save the Children, Farringdon (Hybrid)
£35,100 - £39,000 pa Full time (flexible working options available)
You will have the incredible opportunity to engage the public in the critical work we do, inspiring them to support children in need.
Posted 1 week ago
Closing in 2 days
Refugee Resource, Oxford, Oxfordshire (Hybrid)
£35,100 per year
An effective lead on HR, supporting the CEO and Management team, to achieve its future business operational plans & performance targets.
Posted 1 week ago Quick Apply
Closing in 2 days
Ruils, Multiple Locations (Hybrid)
£35,000 - £39,000 per year (pro rata)
This is a key leadership role in this vibrant, user-led charity based in Richmond and Wandsworth.
Posted 1 week ago Quick Apply
Closing in 2 days
Prospectus, London (On-site)
£75,000 - £90,000 per year
Posted 1 week ago
Closing in 2 days
British Home, Streatham (Hybrid)
£60,000 - £65,000 per annum. Dependent on experience
Posted 2 weeks ago
Closing in 2 days
Nottingham Playhouse, Nottingham (On-site)
£60,000 - £65,000 per year
Posted 3 weeks ago
Page 3 of 25
Homebased (On-site)
£37800.00-£37800.00 per year
Permanent
Job description

We are looking for a Customer Relationship Manager - Scout Adventures to join our Adventurous team.

Location: Homebased - Will be require frequent planned travel to our centres. Expectation would be approx. 2 visits to each of the 5 centres per year, plus 4 to 6 in person managers meetings.

Salary:£37,800 per annum, Band F, level 3 

Term: Permanent

Working Hours: 40 hours per week 

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Customer Relationship Manager Role: 

As the Customer Relationship Manager for Scout Adventures, you will oversee and improve all aspects of our customer journey, exceeding our customer expectations and driving levels of satisfaction and loyalty. You will understand the impact you will create on customer experience, and the contribution you will make to the growth of business, and therefore the critical role you will play within the Scout Adventures operation.

What we are looking for in our Customer Relationship Manager:

  • Comfortable managing your own workload, time, and logistics.
  • Significant prior experience in customer service or customer experience management
  • Significant prior experience in outdoor education, residential centres, or a related industry (e.g. hospitality or education
  • Excellent communication and interpersonal skills, with an ability to influence and negotiate with a wide range of audiences, both internal and external
  • Excellent customer service skills and awareness of customer expectations to ensure the customer is at the centre of decision-making

Key responsibilities as our Customer Relationship Manager:

  • Develop and implement strategies to improve customer interactions across multiple touchpoints
  • Design and implement customer service standards to ensure consistent standards of service delivery are met for improved customer relations
  • Provide clear direction and leadership to our customer support teams across Scout Adventures, educating teams on best practice and foster a customer focused culture

As our Customer Relationship Manager in return, we offer you:

  • Work in a way that suits you, your role and your department
  • Be proud to say you’re part of a team with Investors in People (Gold)
  • Plenty of opportunity for learning and development
  • 28 days holiday a year, plus bank holidays rising to 32 days after two years
  • Three extra days over Christmas (that’s our gift to you) 

We are proud to be a family-friendly employer and offer…

  • Maternity/Paternity Leave
  • Flexible working hours
  • Store Discount at our Scout Store + other online benefits
  • Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The closing date for applications is 23.59pm on Tuesday 30th April 2024

Interview are expected to be held week commencing Monday 13th May 2024

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Posted by
The Scout Association View profile Company size Size: 101 - 500
Posted on: 10 April 2024
Closing date: 30 April 2024 at 23:59
Job ref: VF1027722HomCRM
Tags: Management