North-West GCSE Resits Senior Programme Coordinator

One in three students leave school each year without a standard pass (grade 4 or above) in GCSE English and maths, representing over 200,000 16-year-olds every year. This rises to over one in two for young people from disadvantaged backgrounds. The scale of the challenge at 16 extends into adulthood. An estimated 8.5 million working age adults in England have low literacy and numeracy skills. Lacking gateway qualifications locks people out of many opportunities for education and employment and is associated with adverse outcomes for learning potential, health and well-being. 

Get Further exists to change this. Our charity delivers a series of interventions that help disadvantaged learners in Further Education to secure gateway English and maths qualifications that unlock opportunities. These interventions include our award-winning GCSE Resit Tuition Programme, for those resitting GCSEs, our Functional Skills Tuition Programme, supporting those on or aspiring to undertake apprenticeship programmes, and training and resources to support teachers and leaders of English and maths in Further Education.

Our benefits include: 

• 36 days of holidays per year (including bank holidays) 

• Ongoing learning and development opportunities 

• Flexible hybrid and remote working 

• Cycle to work scheme 

• Employee Assistance Programme 

• Termly ‘in-person’ team development days at our offices in London 

• The opportunity to work in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development. 

About the role

As a Senior Programme Coordinator, you will lead the day-to-day delivery across a portfolio of partner colleges. Acting as the main point of contact for students, tutors and college staff, you will build strong working relationships, maintain a consistent on-site presence and ensure programmes are delivered smoothly, professionally and in line with agreed standards and KPIs. 

You will take ownership of programme performance across your portfolio, with a particular focus on student enrolment, attendance, and session dosage targets. You will oversee programme logistics, monitor delivery quality, and work proactively to maximise student participation and tutor effectiveness. This role requires strong organisational skills, attention to detail and the ability to respond quickly and effectively to operational challenges. 

You will also play an important role in maintaining high-quality partnerships with colleges, ensuring stakeholders receive clear communication, accurate reporting and responsive support throughout programme delivery. Alongside this, you will contribute to wider organisational priorities, including safeguarding, tutor development, programme improvement and initiatives that strengthen student outcomes.  

As a Senior Programme Coordinator, you will be expected to role model best practice to the wider Programme Coordinator team, working collaboratively to problem solve, and work with your Programme Manager to ensure strategic approaches to meeting KPIs. This is a highly collaborative, delivery-focused role suited to someone who enjoys a challenge, is confident managing relationships.

MAIN DUTIES AND RESPONSIBILITIES

 Programme Coordination and Delivery 

• Manage a portfolio of up to 300 students, maintaining consistent engagement and supporting delivery against enrolment, attendance and session dosage KPIs. 
• Monitor programme performance against KPIs, ensuring accurate record-keeping in Salesforce and timely interventions where targets are at risk. 
• Lead the set-up and launch of programmes across your college portfolio, ensuring timetables, staffing and operational arrangements are confirmed.  
• Maintain a strong on-site presence across partner colleges, a minimum of three days per week, focusing on student engagement, tutor quality, and relationship management. 
• Maximise programme capacity by maintaining strong student recruitment and retention across your portfolio, filling available tutoring places promptly and having a waiting list of students where needed. 
• Maintain a strong focus on safeguarding, prioritising the safety and well-being of the young people and adults we work with, at all times. 
• Role model best practice to the wider Programme Coordination team. 

Tutor Performance and Quality Assurance 

• Oversee tutor session delivery across your portfolio, ensuring sessions are delivered to a consistently high standard and in line with programme expectations. 
• Conduct regular check-ins with tutors and Senior Tutors to review tuition quality, provide clear feedback, and address any delivery concerns promptly.  
• Carry out session observations and quality assurance activities to support high-quality delivery and continuous tutor development. 
• Ensure tutors are fully prepared for delivery, with access to the resources, information and facilities required to run effective sessions.   

College Relationships and Programme Operations 

• Build and maintain strong working relationships with college staff to support effective programme delivery and day-to-day operational coordination. 
• Manage programme logistics across your portfolio, including timetabling, room bookings, and coordination of delivery requirement.  
• Maintain regular communication with key college stakeholders, providing clear updates on delivery, attendance and student outcomes. 
• Support accurate and timely data collection, and reporting across your programmes to ensure reliable evaluation and performance tracking. 
• Contribute to partnership retention and future programme planning by supporting contract renewal discussions and identifying opportunities for growth. 

Continuous Improvement and Organisational Contribution  

• Identify and implement improvements to programme operations, student engagement and tutor effectiveness across your portfolio.  
• Respond proactively to operational challenges, using sound judgement to resolve issues efficiently and maintain high-quality delivery.  
• Contribute to wider organisational priorities, including facilitation of tutor training, student and tutor communications, and initiatives that improve student attendance, engagement and outcomes, as required.  
• Take ownership of agreed projects and contribute to the ongoing development of systems, processes and programme quality across the organisation.  

Championing Get Further’s Vision and Values 

• Represent Get Further professionally in all interactions with colleges, tutors, internal and external stakeholders.  
• Maintain a high standard of accuracy and attention to detail across programme data, reporting and operational processes. 
• Work collaboratively with colleagues across the organisation to support strategic priorities and the mission to tackle educational inequality.  
• Embody Get Further’s values in your work, role modelling this behaviour to the wider Porgramme Coordination team. 

Suitable candidates will be contacted after the closing date. Screening calls will take place on the Thursday 1st & Friday 2nd October. These will take place online.  The first-round interviews will be held online on  Tuesday 6th October & Wednesday 7th October, followed by a second in-person interview Thursday 15th October(London). You will be able to expense your travel for this interview. 

We value diversity and actively encourage applications from people of all backgrounds, particularly individuals from ethnically diverse communities who are currently underrepresented in our sector. We are committed to building an inclusive workplace where everyone feels they belong.

For full details on responsibilities please see the recruitment pack.