Giving services customer support jobs

Do you thrive on initiative and balance kindness and understanding with strong organisational skills?   Can you support 24 older women to move from temporary accomodation to their new homes?

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit. 

We're planning to move to brand-new, purpose built accommodation near Hampton Court village in Surrey.   Whilst we wait for the build to complete, 20 of our existing residents are temporarily housed in Mill Hill, with 4 housed in Greenford.  Their new homes are expected to be ready in July 2026.   The aim of this role is to support these residents before, during and after our move, as well as to plan, organise and deliver the logistics of the moves.

We're a small friendly team who are currently flexibly hybrid working.  This role is based on 21 hours a week, with two visits per week to Mill Hill and occasional visits to Greenford and Hampton Court.  The rest of the work could be carried out from home if desired.  From July to September when the moves take place the workload will be higher and more on-site attendance may be necessary on move days.   

The right appointment is important to us, so we're willing to discuss proposals for alternative working arrangements including adding additional responsibilities to create a full time role. There will be the opportunity to apply for permanent positions at the  new site if wished.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• an understanding of the needs and concerns of older people and the desire to make a difference to their wellbeing
• the ability to work proactively and independently using your own initiative
• a strong commitment to safeguarding. 

We can offer:

• hybrid working
• a salary in the range of £35K – £37.5K pro rata
• membership of the Social Housing Pension Scheme (defined contribution)

For more information please see the full job description and person specification attached.

Our people are the heart of Hindleap Warren. The Sales and Marketing team is small, dedicated, hardworking, and absolutely committed to improving the lives of young people by providing outstanding outdoor learning opportunities. We are looking for a passionate and dedicated individual who shares our values to join our mission. You will be one of two Account Executives, working closely with the Sales and Marketing Manager to support day-to-day sales, administration, account management, and marketing. 

This role involves working across teams at Hindleap Warren, including Operations, Facilities, Finance, and Fundraising. There is regular collaboration with the wider London Youth team, including our other Outdoor Centre, Woodrow High House. Your efforts will directly impact the quality and reach of our outdoor learning experiences, helping more young people benefit from the unique opportunities we offer. By achieving these goals, you will be instrumental in furthering our mission to improve young lives through exceptional outdoor education. 

About the role - what you will be doing 

In this role, you will activley seek and secure new business opportunities while nurturing and maintaining existing accounts, ensuring a steady and growing stream of revenue. You will deliver outstanding customer service, building and maintaining strong relationships with a diverse range of clients, including schools and youth groups. Managing booking processes and systems efficiently, you will ensure smooth operations and resource allocation in collaboration with various teams. Your creative input and support in developing and executing marketing strategies will increase brand awareness and attract more bookings. Additionally, you will assist in gather and analysing data to inform strategic decisions, contributing to the continuous improvement of our programs and services. 

Your responsibilities will include: 

• Processing bookings and related paperwork using our booking system, Cinolla. 
• Taking a proactive approach to new business. 
• Responding to booking inquiries and contacting prospective customers. 
• Coordinating with the Operations Team to ensure bookings can be resourced. 
• Supporting the implementation of the Hindleap Warren marketing strategy to increase overall bookings. 
• Managing key accounts to retain customers and reduce churn. 
• Collaborating with the finance department to accurately process invoices, credit notes, and refunds. 
• Promoting London Youth's policies on diversity and inclusion. 
• Contributing proactively to the implementation of London Youth's mission and goals. 

About you - what you bring to the role 

To excel in this role, you should demonstrate the following essential experience, knowledge, and skills: 

• Proven experience in a customer-facing environment, delivering exceptional customer service across a diverse range of clients, managing communications, and resolving conflicts. 
• Strong sales and new business development experience in either B2B or B2C contexts. 
• Experience in key account management, including stewardship and business retention. 
• Proficiency in Microsoft Office 365. 
• Experience using CRM and/or booking and resource management. 

Attributes and Behaviours: 

• Ability to quickly establish rapport and build effective relationships with various personas. 
• A customer-centric mindset with exceptional customer service skills. 
• Strong collaboration skills with excellent interpersonal, relationship-building, and networking abilities. 
• Articulate communication skills, confident negotiation techniques, and excellent written communciation. 
• Outstanding organisational skills and the ability to priortise workload effectively. 
• Composure under pressure, problem-solving capabilities, and strong analytical thinking. 
• Self-motivation, a positive attitude, impeccable work ethic, and a flexible approach to work. 
• The ability to work independently, demonstrating proactivity and initative. 

You will demonstrate our values of being: 

• Ambitious 
• Collaborative 
• Inclusive 
• Accountable 

About the role:

This is a hands-on, people-facing role for someone who takes pride in creating spaces that really work. As our Facilities Manager, you’ll be the driving force behind safe, welcoming and well-run workplaces that allow our teams to focus on what matters most - supporting people out of homelessness. From the moment someone walks through the door of one of our offices, your work will be felt. If you’re someone who spots what needs fixing, improves things before they become problems, and enjoys being right at the heart of an organisation, this role is for you.

Based full-time at our Head Office in King’s Cross, you’ll be visible, present and involved - working on site five days a week and travelling across London to our other offices and services. No two days will look the same. One day you might be problem-solving with a manager, walking a site, or supporting a health and safety issue; the next you could be leading a refurbishment, improving how a space is used, or making sure contractors are delivering what they promised. You’ll manage a small facilities team, oversee reception services, and work closely with colleagues across Single Homeless Project (SHP) to make sure our buildings actively support the work happening inside them.

This is a role for someone who likes ownership and momentum. You’ll need to be practical, organised and confident making decisions - but also warm, approachable and collaborative. If you’re excited by the idea of being a visible leader, enjoy balancing detail with big-picture thinking, and want your work to directly enable frontline services across London, we’d love you to bring your energy, ideas and grit to SHP.

About you:

• You have hands-on facilities management experience and know how to keep buildings safe, functional and fit for purpose.
• You’re confident handling a wide range of property and technical issues, and know when to fix, escalate or bring in the right expertise.
• You hold a relevant Health & Safety qualification and are comfortable leading on compliance in busy office environments.
• You’ve procured and managed facilities contracts before and are confident holding suppliers and contractors to account.
• You’re a strong, people-focused communicator with experience managing staff and delivering a reliable, high-quality service to colleagues.

About Us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 25th January at midnight

Interview date: Wednesday 4th and Thursday 5th February Online via Microsoft Teams

There will be a second stage in person at our head office in Kings Cross for progressed candidates. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. 

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We’d love to hear from you. We’re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you’ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations.

What you’ll do:

• Use data analysis to shape fundraising strategies and improve supporter experience.
• Manage and develop the Supporter Care team.
• Oversee donation processing, Gift Aid claims, and reporting.
• Drive efficiency and innovation in supporter engagement.

What we’re looking for:

• Strong experience in CRM management and data analytics.
• Excellent communication and leadership skills.
• Advanced Excel and data visualisation expertise.
• Knowledge of fundraising compliance and GDPR.

Working for us

As an employee you will receive the following benefits:

• Opportunity for some home working
• Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
• 25 days annual leave increasing to 29 with service (pro rata for part time employees)
• Enhanced Occupational sick pay scheme
• Home-made meals available in our onsite bistro
• Access to a group pension plan or continuation of NHS Pension (subject to criteria)
• Life assurance
• Free onsite parking
• Access to Blue Light Card scheme discounts
• Social events (such as photography group, quiz nights, picnics and more)

Job Summary:

This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.

Role Specific Responsibilities:

· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.

· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.

· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.

· Give advice and assistance with housing problems including information on housing options.

· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.

· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required.  Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.

· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.

· Work in a performance target-led environment and have a commitment to attaining those targets.

· Prepare timely and accurate reports.

· Identify and implement good administrative practices and procedures.

· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.

· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.

· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.

· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.

· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.

· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.

· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.

· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.

· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.

· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.

· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.

· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.

· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.

· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.

· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.

· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.

· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.

· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.

· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.

· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.

· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.

· To input and extract information from Stay’s IT systems, including client information.

· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.

· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Engaging with clients and the local community to co-produce a programme of activities and sessions.

· Encourage and motivate clients to engage and participate in activities and sessions.

· Other duties commensurate with the post as may be determined from time to time.

Staff Expectations – how we do things

Administration Duties

· Maintain accurate records, both paper and electronic.

· Assist in the production of management information related to key performance indicators.

Financial Management

· Work within departmental budgets and aim to achieve value for money in all areas.

· Ensure compliance with all financial policies and procedures.

Relationships and Partnerships

· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.

· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.

Client Involvement

· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.

· To make a difference to clients through support which everyday impacts on their lives for the better.

Quality Assurance

· Report on performance monthly to line manager within deadline.

· Assist in addressing any improvements required from internal or external audits.

· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.

· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.

· To continuously review own working practices in line with client feedback and current best practice.

· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.

Culture, Values and Behaviour

· To articulate and personally demonstrate Stay’s values both internally and externally.

· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.

· To contribute to the building of a staff culture where every person feels empowered and valued.

· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.

· To commit to learning and being the best through continual learning and development.

· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.

· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.

· To use good judgment and initiative to find solutions.

Health and Safety

· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.

· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.  You must co-operate with Stay and co-workers to help everyone meet their legal requirements.

The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

Join the EACH Fundraising Team to play a key role in implementing our new four year strategy.

Individual Giving Manager
Location: The role can be based at any of our three hospices (Norfolk, Ipswich, Cambridge) with hybrid working and travel between sites.
Contract: Permanent
Hours: Full or Part-Time, minimum 30 hours per week
Salary: £37,000 per annum (pro rata for part time)

East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

Are you:

An experienced Individual Giving Manager or Direct Marketing fundraising professional?

This pivotal role will deliver EACH’s new Individual Giving strategy focused on donor insight and analysis, ensuring financial targets are met across all areas through effective budget, project, data, and team management.

Do you have experience of:

• Campaign management with a demonstrable track record of achievement
• Effective strategy delivery
• Income and expenditure budget management
• Line management
• Project management – delivery of campaigns within agreed timescales and budgets
• Collaborative success from working with colleagues across departments

Responsibilities include:

• Analysing donor data and trends to understand supporter behaviour.
• Using donor insights to develop effective campaigns and stewardship journeys that engage current, lapsed, and new supporters.
• Delivering impactful digital and direct mail print donation campaigns.
• Managing one-off gifts up to £1,000.
• Overseeing our third-party Lottery partnership.
• Leading improvements in Legacy marketing and stewardship of in-memory supporters.
• Driving enhancements to our Regular Giving programme.
• Line managing and working closely with the Senior Individual Giving Officer.
• Managing income and expenditure budgets across all Individual Giving activities.

Comprehensive range of benefits of working for EACH:

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests
• Cycle to work scheme

Closing date: 11th January 2026

Interviews:

First interview: 15th January 26 or 20th January 2026 (via Teams)

Second interview: 28th January 3026 (in person, hospice location tbc)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Diversity Statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.

No agencies please.

We are seeking a committed and motivated Head of Fundraising to deliver the OCT’s ambitious fundraising requirements. This is a vital role for the Ocean Conservation Trust (OCT) leading on the development and delivery of the full spectrum of fundraising activities to support our mission. The post holder will be a key contributory member of the Senior Management Team. 

The OCT has ambitious fundraising requirements. In addition to the funds raised through the National Marine Aquarium (NMA), the OCT needs a more diverse income stream to drive its core programmes, through the development of appropriate corporate, philanthropic and donation initiatives.

The post holder will need to understand the core programmes and develop appropriate schemes and campaigns to build a wide support network to secure a lasting pipeline of donations. They will need to be entrepreneurial, self-motivated, team focussed, comfortable liaising across the organisation to ensure integration with activities such as communication, research, membership, publications, partnerships and data and information services among others. They must own income targets and lead income growth, thinking in terms of pipelines, ROI, KPIs and lifetime value. In addition, they will be key to maximising use of the customer relationship management (CRM) system.

Overall, this role will be fundamental in developing the OCT as the leading Ocean conservation charity in the UK, generating significant new and diverse revenue streams to drive the Charity’s ambition.  They must be capable of moving OCT beyond NMA visitor income, building a resilient, mixed portfolio.

You will lead a team of 3 staff members and be accountable for achieving specific funding goals to deliver our strategic plans. The post is based at the National Marine Aquarium, Plymouth, UK. Flexible working arrangements include 3 days office/2 days home.

Applicants for the post will have a minimum of five years of fundraising leadership in the charity or non-profit sector with a proven track record of target-driven fundraising.

Salary and benefits

• Salary £45k.
• Company pension scheme with a matched employer’s contribution of up to 5%
• 28 days paid holiday per annum (including bank holidays)
• Up to 5 days additional holiday dependent on length of employment
• A day off on your Birthday
• Working for an Ocean Conservation Charity of repute
• Potential for some flexible working / home working
• Life Assurance scheme
• Length of service awards
• Employee Assistance Programme
• Discounted on-site parking
• Staff discounts up to 50%
• Complimentary family ticket each month on successful completion of probationary period

Essential skills/qualifications

• Significant experience of fundraising leadership in charity or non-profit sector

• Demonstrated track record of successful fundraising

• Thorough understanding of fundraising principles.

• Experience with individual giving, legacies and regular giving programmes from a range of socioeconomic groups

• Experience with campaign-driven projects with specific targets

• Proven success with donor prospecting, nurturing, stewardship and recognition

• Experience in managing a donor pipeline

• Proven success with grant applications

• Experience in utilising CRM systems to grow and manage fundraising prospects

• Ability to lead / manage team(s) to provide operational and strategic direction

• Ability to manage an area of responsibility including working with budgets and creating and contributing to the construction of a business plan

• Excellent communication skills with ability to confidently interact with individuals at all levels, internally and externally with stakeholders and customers

• Contract negotiation/experience skills

• Passion and an inquisitive and inventive mind

Desirable skills/qualifications

• Ability to produce a coherent and accessible written narrative for campaign development

• Understanding of relevant GDPR protection and Gift Aid legislation

Key Responsibilities are incuded in the attached Job Description.

To apply: please select the apply now button and send your CV with a covering letter and details of 2 referees. (Reference: Head of Fundraising application).

The covering letter should:

· outline your previous and most relevant experience

· explain why you are right for the role

· confirm you are available during interview week

Closing date: 14th January 2026.

Interviews will take place during the week commencing 2nd February 2026.

In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process you will be asked to provide documented evidence of eligibility.

The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit.

Only candidates invited for interview will be contacted.

Role description:

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our legacy and in-memory manager to help shape our legacy development programme and in-memory strategy.

The role will involve leading on the operational delivery of both legacy and in-memory marketing and legacy case management. The postholder will implement donor-centric approaches to legacy and in-memory campaigns and events, case management, and supporter stewardship.

We are looking for an individual who is as passionate about fundraising as the work we do as a Charity to join our team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact.

Main responsibilities

Legacies

• Develop and implement a comprehensive legacy strategy, identifying new opportunities, products, and campaigns to increase engagement, consideration, and pledger numbers.
• Work across the Charity to ensure legacies are integrated across relevant channels to reach key audiences.
• Build a portfolio of case studies to showcase how legacy giving has had a transformative impact across our hospitals.
• Build and nurture relationships with legacy pledgers and prospects, organising legacy information and engagement events to position the Charity prominently in legator consideration.
• Responsible for legacy case management and be the main contact for our legacy consultancy partner, ensuring all processes are compliant, efficient, and deliver for the Charity and for its supporters.
• Communicate with empathy and professionalism with executors, solicitors, and beneficiaries’ families, including handling enquiries and confirming receipt of legacy notifications.
• Work with the director of operations & resources on disputes and contested legacies, to ensure these are handled appropriately and sensitively.
• Work with the director of finance to ensure all information is recorded appropriately to ensure correct accounting and accrual of legacy income.
• Support the director of finance on legacy matters relating to the Charity’s annual external audit.

In-Memory

• Support with the development and management of stewardship programmes for in-memory donors, ensuring journeys are sensitive, supportive, and effective.
• Have responsibility for the efficient use of all in-memory payment platforms, ensuring that they are utilised correctly, report accurately, and are employed as part of a strong stewardship programme.
• Work closely with the hospital engagement team for the promotion of in-memory giving opportunities
• Working with the marketing & campaigns manager, develop and implement relevant campaigns, including within our hospitals, to increase awareness of in-memory giving
• Support the events & community fundraising officer with events organised by families and friends in memory of loved ones, ensuring appropriate stewardship processes are put into place.
• Look for new opportunities for developing in-memory products, developing cases for support and implementation plans to ensure the Charity’s in-memory programme is at the forefront of new practice.
• Work closely with the grants manager to ensure restricted and tribute funds are able to have an impact in the areas donors wish to see.
• Develop and cultivate strong relationships with supporters by offering suitable opportunities to remember someone special.
• Working with the marketing and communications team, source and develop case stories for use across the in-memory programme and charity.

Knowledge and experience

• Proven experience in legacy administration within the charity sector
• Certificate in Charity Legacy Administration (ILM) is desirable
• Proven experience in developing and delivering legacy, in-memory, and/or individual giving strategies and campaigns across multiple channels.
• Extensive experience in donor stewardship, fine-tuning supporter journeys, and delivering excellence in supporter care.

Personal qualities

• Curiosity, with an ability and willingness to explore issues and opportunities to their fullest potential
• Commitment to learning and developing knowledge and understanding of the Charity and how it operates
• Desire to improve things– dissatisfaction with inefficiency
• Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
• Personable with excellent manner and ability to engage stakeholders.
• Flexible approach to working hours to meet the needs of the role.

Skills

• Excellent stakeholder engagement and relationship management skills, with the ability to work collaboratively across teams and externally with agencies and solicitors.
• Strong organisational and project management skills, with the ability to manage multiple campaigns and priorities, and deliver to deadlines.
• Ability to analyse campaign data and insights, applying learning to improve activity and outcomes.
• Working knowledge and experience of budget management, forecasting, and reporting.
• Strong IT skills including Microsoft word, Excel, as well as bespoke systems

Salary:  £34,596.75 per annum plus £5023.71 London weighting allowance

Location: Old Street with hybrid working

Contract: Permanent

Hours: Full time 37.5 hours

Closing date:Sunday the 25th of January at 11:30pm

Are you passionate about engaging supporters, being audience-led, and building outstanding supporter journeys, with a proven track record of working on projects and campaigns to engage, retain and develop supporters or customers across a range of direct marketing and digital channels? Then join Shelter as Senior Direct Marketing Executive in our Retention team and you could soon be putting your skills and experience to excellent use at the heart of our Individual Giving team.

About the role

This pivotal role will see you working with colleagues across the IG team and with wider fundraising colleagues to deliver the Individual Giving (IG) and Retention strategies, working to:

• Increase lifetime value of cash, regular giving and lottery supporters
• Manage key projects and exceptional fundraising campaigns with significant income and expenditure targets
• Give supporters more control of how they give, when we contact them and the content that will mean most to them at their stage in their supporter journey.
• Make sure that each campaign builds strong supporter relationships and long-term commitment to Shelter
• Develop inspiring multi-channel integrated campaigns to create accurate, consistent and engaging experiences at every supporter touchpoint.
• You’ll have the opportunity to deliver audience-led new product and propositions to engage and retain supporters in innovative ways.
• You’ll work across teams as part of our matrix colleague, collaborating on new strategies for creating
• Manage budgets for individual campaigns and help with forecasting income and expenditure targets

About you

Passionate about outstanding supporter experiences and maximising income opportunities, you have demonstrated experience of direct marketing and digital channels such as direct mail, SMS, telemarketing and email.

You’re also used to optimising and reviewing campaigns and aren’t afraid to share both failures and successes. You’ll be highly collaborative, flexible and diplomatic in your approach to managing internal and external stakeholders to deliver results.

What’s more, you excel in analysis and intelligent use of data, are great at utilising insight, including the motivations, interests and behaviours of supporters to guide decisions and have a demonstrated knowledge of project management and development, and will be able to manage multiple projects at once.

You’re happy to challenge the status quo and introduce new ideas, methods and processes too, like to horizon scan and keep ahead of emerging trends and are comfortable working in matrix teams.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our Individual Giving team sits within our successful, growing Income Generation directorate and consists of three programmes - Supporter Acquisition, Direct Dialogue and Supporter Retention and Development. Together, we deliver a diverse programme of work with ambitious income targets that support our organisational strategy, across cash, regular giving and lottery products. We’ve grown quite a bit over the past few years and benefitted from both investment and opportunity for innovation. That’s resulted in us generating over £20m of unrestricted income every year. We’re also welcoming and supportive, firmly believe in developing our people and can offer you every opportunity to progress.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert approximately 1 page in length, following the STAR format, and ensure you demonstrate how you address the following behaviours listed below throughout your responses:

• We enable decision making
• We create change and align behind our strategy
• We are open to risks and learning from our experiences

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Contract:  Permanent, full time (37.5 hours per week) 

Salary:£25,787 to £27,047 per annum 

Location: Southampton SO30 2HL  

Closing date:Sunday 18th January 2026 

Interview date: Monday 26th January 2026 

We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations. 

In this role you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time! 

More about the role 

Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for kittens.

In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while identifying efficiencies and making decisions that prioritise offsite pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of our foster and home direct services, placing pets directly from one home to another, with experience in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers and current owners. 

You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinators maintain the highest standards of animal care and adheres to national processes in case management. Teamwork is essential to address the most urgent cases effectively. 

Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally. 

At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7.  Overnight shifts are usually undertaken by team members who live on site.  Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time. 

This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.

About you 

You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with extensive knowledge of pet welfare and care. 

As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement, empowering them through effective management and coaching. 

With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations. 

Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you’ll have a genuine desire to enhance offsite pet care services, actively engaging your team in the process. 

Having worked in emotionally charged environments, you understand the importance of resilience. Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace. 

Knowledge, skills, and experience   

• Significant experience in managing a team. 

• Significant experience in delivering high level Customer service in a fast-paced environment. 

• Expertise and application of pet welfare and handling of domestic animals 

• High standard of verbal and written communication. 

• Current full driving license 

• The ability to demonstrate, understand and apply our Blue Cross values 

It would be great (but not essential) if you also had:   

• Performance management and improvement experience.

• Experience working with volunteers. 

• Understanding of safeguarding issues. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.   

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 18th January. 

We reserve the right to close this vacancy early should we receive an overwhelming response.   

Blue Cross benefits    

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.   

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.   

Our generous benefits package includes:   

• Enhanced annual leave entitlement: 30 days plus bank holidays    

• Pension scheme with enhanced employer contribution   

• Health cash plan  

• Life assurance   

• Unlimited access to an employee assistance programme  

• Programmes for physical and mental wellbeing support  

• Free access to GP via MetLife  

• Recognition scheme Annual volunteer days 

• Claim for professional fees  

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.

About you

You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.

Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 19 January 2026 9 am

Interview date week commencing 26 January 2026

We reserve the right to close this advert early subject to volume of applicants. Therefore, if you are interested, please submit your application as early as possible.

As Regional Manager for Northern Ireland, you will lead the growth and development of Stand by Me’s presence across the region. You’ll acquire, build and sustain meaningful relationships with churches, trusts, foundations, businesses and individual supporters, inspiring them to join our mission and make a lasting difference in children’s lives.

You’ll oversee our Northern Ireland office and team, ensuring that capacity and strategy are aligned to increase income and child sponsorships. You’ll represent Stand by Me at events, services and conferences, and lead trips to our overseas projects, helping supporters experience firsthand the life-changing impact of their giving.

This is a strategic, outward-facing role for a relational leader who relishes finding fresh opportunities for support, can inspire others, communicate vision with authenticity and grow lasting partnerships.

Individual Giving Officer

Location: Bristol (Hybrid Working, Mon to Fri)

Salary: £28,500 to £30,030 per annum

Contract: Full-time 35 Hours per week, Permanent

About our Organisation 

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most. 

About the Opportunity

Join our ambitious fundraising team and play a vital role in retaining and developing supporters to raise income for the Charity. You’ll have a passion for donor centric communications and enjoy working across multi-channel campaigns. You’ll bring experience in excellent supporter stewardship and writing for different audiences across both print and digital formats.

About you 

You've gained experience within a fundraising team and have knowledge about the needs of charitable donors. Understanding of a CRM or database is essential in order to deliver supporter journeys and manage donor data. You'll have worked in a similar role previously where you've written for a variety of audiences across multiple channels. Experience of end of end project management for delivering a printed magazine is essential, as this is a large part of this role. As well as working knowledge of email marketing tools and analytics.

Our Benefits 

• We offer a range of financial and lifestyle benefits to all our employees, including:
• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) 
• Pension scheme with ethical investment options and employer contribution increasing with length of service 
• Free membership of the Soil Association and discounts on organic produce 
• Volunteer days to give back to the local community or support green initiatives 
• Family friendly policies and flexible working
• Cycle to work scheme 
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce.

To Apply 

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. 

Please note we do not accept CVs or Cover Letters. 

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat. 

Thank you for your interest in supporting our work at the Soil Association. 

Are you passionate about showing donors the real impact of their support? Do you have the creativity and insight to shape powerful stewardship experiences for high-value supporters?
 

Salary

The salary for this position is £36,577

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Shape meaningful donor experiences by developing and delivering inspiring stewardship communications—ranging from personalised impact reports and proposals to digital updates that bring supporters closer to the children and families they’re helping.
• Play a key role in the Children’s Cancer Centre appeal, contributing to one of the most significant projects in the charity’s history, with the opportunity to create stewardship moments that drive transformational giving.
• Lead on coordinating recognition and engagement activities, including crafting tailored communications and working closely with Philanthropy, Partnerships and Special Events teams to deliver stand-out supporter journeys.
• Use your project management skills to plan and deliver bespoke stewardship events, giving supporters unforgettable experiences that deepen their connection to the cause.
• Help drive insight-led decision-making by analysing supporter behaviour, monitoring fundraising performance, and sharing learnings that shape future stewardship strategy.
• Use CRM and data tools to enhance supporter experience, ensuring accurate tracking, reporting and portfolio analysis that support smarter, more personalised stewardship across high-value teams.

Skills, Knowledge and Expertise

• Strong experience in donor stewardship, with the ability to bring supporter impact to life through compelling communications.
• Experience supporting high-value fundraising, partnerships or similar relationship-focused environments.
• Skilled at managing projects and coordinating multiple priorities, with the ability to work efficiently to tight deadlines.
• Excellent written and verbal communication skills, with the confidence to build relationships and collaborate with colleagues at all levels.

About The team
 

You’ll be part of a friendly, high-performing team that thrives on collaboration and fresh thinking. It’s an environment where you can bring your ideas, grow your skills and contribute to exciting, high-profile projects.