Giving services customer support jobs

Contract Type: Fixed-Term of 9 months. Full-time, 35 hours per week. Hybrid - 2 days in office.

Location: London, Old Street

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter care team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

At the heart of our ambitions is a focus on building lasting, meaningful and positive relationships with our supporters. We are committed to demonstrating the importance and value of every supporter and ensuring that all supporters have positive and professional experiences whenever they contact MAP.

About the role

MAP is seeking an experienced Supporter Care and Database Assistant to join our Supporter Care team, working across Fundraising and other directorates in MAP to provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP. Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.

About You

You’ll bring proven experience as a supporter/customer care expert, with strong knowledge of supporter care best practice. You’ll enjoy talking to supporters regularly and be confident in managing communications, taking time to understand supporters and making sure they feel genuinely valued and appreciated. You’ll be highly organised, collaborative, and committed to MAP’s mission and values. You’ll also take pride in delivering excellent supporter care at the highest standards whilst ensuring donations and data are handled accurately, securely and in line with agreed policies and processes.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams.

How to Apply

Please submit your CV before the deadline of 08:00am GMT on 2nd March 2026.

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer

**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.

**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

About Medical Aid for Palestinians

Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future.

MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Reporting to: Head of Communications & Individual Giving
Location: Hybrid, minimum 40% in office in Welwyn Garden City

Principal responsibilities and duties

Budget Management

• With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary
• Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required
• Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability

Communicating and building relationships

• Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base
• Create compelling fundraising materials and appeals targeted at individual donors
• Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts.
• Develop and deliver a plan of regular communications for recurring givers and high-value donors
• Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved
• Manage relationships with suppliers, agencies and partners

Programme Development

• Conduct regular reviews of income streams and put recommendations into action
• Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types
• Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels
• Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow
• Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors
• Grow our legacy programme and increase the number of people leaving a gift to Willow
• Develop our digital fundraising programme, bringing more supporters online

Data management

• Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making
• Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording
• Use data to identify areas of prospective growth and build plans to deliver these
• Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them
• Monitor donor attrition and implement measures to mitigate disengagement

Additional

• Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working
• Work with office volunteers to ensure administrative or support tasks are completed in a timely manner
• Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering
• Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards
• Willingness to work flexibly with occasional work outside of core hours
• Undertake any other tasks as required in the interest of the charity

Person Specification

Experience

• Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development
• Experience of designing supporter journeys that engage, retain, and inspire donors
• Experience of preparing and managing annual plans and budgets
• Proven project management experience, including design, print and mailing processes
• Experience of working with a CRM system (we use RE NXT) and digital fundraising tools
• Experienced in using data and insight to inform decisions and optimise activity

Knowledge

• Knowledge of fundraising laws and regulations in relation to data protection and compliance
• Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice

Skills

• Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels
• Effective organisational skills and ability to manage time and prioritise work
• Ability to work quickly and accurately under pressure
• Analytical and able to adopt a data-led fundraising approach
• Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting

Personal qualities

• A pro-active, self-starter who is comfortable working alone but can also be a team player
• Motivated and target driven
• Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness
• Ability to have a hands-on approach, adapting as necessary to carry out tasks

General

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

Head of Individual Giving

We’re looking for an experienced and creative Head of Individual Giving to lead and grow our individual giving programme.

About the Role

Reporting directly to the Chief Executive Officer, you’ll shape and deliver our individual giving strategy, overseeing the recruitment, retention and development of individual supporters. You’ll lead on our major appeals, including an annual national campaign to Catholic parishes across the UK.

You’ll also play a key role in developing new fundraising products, optimising donor journeys, and ensuring our CRM and data systems support excellent stewardship and insight-driven decision making. This is a senior position with significant scope to shape the programme and make your mark.

About You

We’re looking for a confident and strategic fundraiser with a strong grasp of individual giving and a collaborative approach. You’ll bring:

• Proven experience delivering successful individual giving or direct marketing campaigns in the charity sector
• Strong skills in supporter stewardship and donor retention
• Experience of managing budgets, teams and external suppliers
• A creative, data-driven approach to growing income
• Excellent communication skills

Have you got a head for data and a heart for storytelling?

As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.

You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.

With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.

About The Job:

This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.

Main Areas Of Responsibility:

Income Generation

· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.

Strategy

· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.

· Engage in market and supporter insight to inform decision-making and development of new activity/products.

· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.

· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.

· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.

· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.

· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.

Operational Delivery

· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.

· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.

· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.

· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.

· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.

· Ensure the highest standard of supporter experience in order to make the most of every interaction.

· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.

Leadership

· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.

· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.

· Build positive working relationships with all internal and external stakeholders.

· Represent the charity at external meetings as and when required.

· Engage with the wider charity sector, learning from peers and sharing best practice.

General Duties:

· Compliance with Homeless Oxfordshire’s policies and procedures.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

· Contribute to the work of the broader team.

· Responsible for the effective use of financial and other resources.

· Be prepared to work evenings and weekends, as the job reasonably demands.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

BookTrust – Fundraising Lead (Individual Giving)
Location: Hybrid with a minimum of eight office days per month in either London (Farringdon) or Leeds office.
Salary: £55,000 per annum.
Contract: Permanent, full-time.

BookTrust, the charity that champions the power of reading, is seeking an individual expert to strengthen and expand its individual giving fundraising to secure the financial support needed to get even more children reading and fulfilling their potential.

BookTrust is the UK’s largest children’s reading charity, reaching over 1.3 million children and families across England, Wales and Northern Ireland each year and delivering evidence-informed programmes that make a measurable difference to children’s reading behaviours. Their work is rooted in the belief that every child deserves the chance to enjoy reading and all the lifelong benefits it brings. In recent years, the charity’s work has focused on helping children from low-income and vulnerable family backgrounds to become regular readers.

This role will lead and manage the Individual Giving team to design and deliver an innovative, supporter-centric programme with a strong focus on loyalty, and plans to expand fundraising channels including digital, community fundraising and legacies, and to develop new fundraising products and increase engagement with new and existing supporters.

Working closely with the Head of Fundraising, High Value Giving Lead and colleagues throughout the organisation, the post-holder will maximise opportunities to increase income and lifetime value and deliver compelling fundraising campaigns with excellent stewardship activities across multiple channels.

The ideal candidate will be a creative and confident individual giving specialist with a track record across traditional and digital channels and covering all parts of the supporter journey from acquisition to long-term retention. Proven success growing individual giving income and a passion for public engagement will be a must, alongside the ability to work in a complex, multi-channel environment. An excellent communicator, you will be able to share the impact of BookTrust’s work in clear, compelling ways and use your collaborative and hands on leadership skills to motivate your team to achieve excellent outcomes for children and families.

This is an exciting time to join a friendly and supportive fundraising team, with individual giving identified as a key income stream for the charity’s ambitious plans to grow income significantly over the next five years.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 2nd March, 9.00 am. 

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has won the Communiqué Award 2025 for Excellence in Healthcare Partnerships, the PEMA 2025 winner for Excellence in in Collaboration Educating Patients and has been shortlisted for both Third Sector Awards and Charitytimes Awards 2025.

Ready to drive real-world change with your fundraising expertise?

At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth.

We now need a passionate Individual Giving Manager to help us seize this momentum.

This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We’re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories.

Your Mission:

• Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels.

• Holistic Stewardship: Design and execute engaging supporter journeys—both bespoke and automated— that maximise conversion and long-term value.

• Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team.

Why Join Us?

• Impact: This is a new role with the potential to shape the future of our individual giving.

• Growth: We are committed to your professional development within a supportive team.

• Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more.

If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply.

Key Responsibilities

Strategic Implementation (Online & Offline)

• Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys.

• Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals.

• Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI.

• Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters.

• Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment.

• Support forecasting and budget planning on marketing activities within the IG budget.

• Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective.

Stewardship, Content & Operations

• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support.

• Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing.

• Create and optimise content, sometimes cross team and directly with our incredible patients and supporters.

• Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development.

• Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise.

• Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community. 

Collaboration & Cross-Selling

• Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners).

• Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work.

• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes.

• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders. 

Database and Compliance

• Develop your existing experience and affinity for supporter data to improve outcomes for supporters.

• Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice.

• Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), Wordpress and MailChimp.

Skills and Competencies

Our ideal candidate would have the following:

• Fundraising Expertise: Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services.

• Agency Management: Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels.

• Digital Proficiency: Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp.

• Strategic Thinking: Evidence of leading successful integrated campaigns resulting in significant income or lead generation.

• Audience development: Led development of successful new propositions for cross-selling across existing audiences.

• Creative Skills: The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels.

• Financial Acumen: The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels.

• Supporter Experience: A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR.

• Collaborative Mindset: A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally.

• Agile Working: Experience working within Agile project management frameworks would be beneficial.

• Technical Knowledge: Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn.

• Passion: A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.

How to apply?

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. 

For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat (contact details can be found in the full job description).

For more information about our orindganisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas.

You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks.

Key Responsibilities:

• Support the planning, delivery and evaluation of individual giving activity and Afghanaid’s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. 

• Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face

• Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments

• Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty

• Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters

• Respond to donor enquiries and maintain excellent standards of supporter care

• Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported

• Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination

• Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth.

• Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement

• Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks

• Provide practical fundraising advice and logistical support to ensure the success of supporter led activity

• Develop and distribute high quality branded fundraising materials tailored to supporter groups

• Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid’s London Marathon programme, including team engagement, event day support and post race activity

• Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance

• Create segmented and tailored donor journeys with Afghanaid’s CRM to improve stewardship

• Monitor campaign performance and prepare reports on income, return on investment and donor retention

• Use data and insights to support targeting and future campaign planning

• Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems

• Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders

• Ensure Gift Aid declarations are secured, recorded and filed correctly

• Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues

• Provide general administrative support as required

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages.

Education/ Training

• Bachelor’s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years’ equivalent experience)

Work Experience

• At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause

Please view the attached document for the full person specification and more details on how to apply.

We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.

We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer.

Job title: Individual Giving Officer
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent
Job type: Full or Part time
Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager.
Salary: £27,000 – £30,000 per annum, pro rata depending on experience (£21,600 – £24,000 actual for 28 hours per week)

About Us:

Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

About the role:

As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You’ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles – using audience insight, segmentation and performance data to continually optimise results.

You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns.

This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development.

About you

We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.

You’ll ideally bring:

• Experience delivering direct marketing campaigns across digital and offline channels
• Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content
• Strong understanding of direct response principles and supporter/customer journeys
• Experience managing multiple campaigns and timelines
• Excellent copywriting and editing skills for fundraising or marketing campaigns
• Confidence using CRM systems for segmentation, reporting and analysis
• Experience working with campaign suppliers such as agencies, printers or mailing houses
• Strong project management and organisational skills
• A creative, test-and-learn mindset focused on performance and optimisation
• You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare.

Application closing date: Midnight on 1 March 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

We are seeking an experienced Fundraiser to take ownership of a strategic role with real influence.  You’ll design and deliver a bold plan to grow individual and community income, leading donor acquisition, retention and stewardship while overseeing the programme to build meaningful local relationships that strengthen our funding and deepen community support.

This role presents an opportunity to make a tangible difference to the people and communities that our Hospice serves. As the lead for this income stream, you’ll see the direct impact of your work in improved services and patient care, shape how we engage supporters for years to come, and leave a lasting legacy by growing an essential, sustainable source of funding.

This role is for you if:

• You’re energised by building strategy and owning a fundraising income stream end-to-end.
• You’re a relationship-builder who can cultivate donors, volunteers and local partners.
• You’re motivated by seeing the direct impact of your fundraising on patient care and services.
• You want a hands-on role where you can shape systems, processes and long-term plans.

What you’ll be doing:

• Developing and owning the individual giving and community fundraising strategy and annual plan.
• Designing and delivering donor acquisition and retention programmes (welcome journeys, regular giving, renewal campaigns).
• Creating and managing a high-quality stewardship programme: personalised communications, events and impact reporting.
• Working with the Community Fundraising Lead to recruit, support and mobilise volunteers and community fundraisers; coordinating local events and activities.
• Working with Communications to produce campaign materials, stories and digital content.
• Managing donor records, segmentation and reporting in the CRM; monitoring performance against targets.

What we’re looking for:

• Proven experience in individual giving or equivalent (3+ years).
• Strong interpersonal skills and confidence engaging donors, volunteers and local businesses.
• Track record of developing and delivering acquisition, retention and stewardship activity.
• Good project management, organisation and ability to work independently across competing priorities.
• Experience with CRM systems and data-led decision-making.
• A values-led approach, excellent written communication and attention to detail.

Why join us?

• A meaningful role where your work directly improves care and support for local people and families in rural Northumberland.
• Opportunity to lead a strategic post and make a tangible, long-term impact.
• Opportunities for professional development and to shape fundraising practice.
• Local travel to connect with supporters and community partners.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: w/c 16 March

There has never been a more exciting time to join Cherry Trees. With our second respite home opening soon near Liphook in Hampshire, and a new Head of Fundraising and Communications shaping an ambitious phase of growth, we’re strengthening our team to help even more families who rely on our support.

We’re looking for a creative, data‑savvy, and supporter‑focused Individual Giving Manager to play a key role in developing and growing our individual giving programme. This is a fantastic opportunity to build inspiring donor journeys, craft compelling campaigns, and help shape how we engage our wonderful community of supporters.

As part of our friendly and growing Fundraising & Communications team, you’ll be contributing to meaningful, high‑impact work every day. Your ideas will be valued, your voice heard, and your creativity encouraged as we prepare to launch our new five‑year strategy in 2026.

Key responsibilities include:

• Strategy & Programme Development
  • Develop and deliver an annual Individual Giving strategy aligned with Cherry Trees’ organisational and fundraising goals.
  • Plan and manage a programme of multi‑channel campaigns (email, mail, social, digital ads, direct mail) to acquire, retain, and upgrade donors. Grow regular giving income using targeted campaigns and personalised communications.
• Donor Stewardship & Engagement
  • Oversee donor journeys that inspire, thank, and update supporters, ensuring excellent supporter experience at all touchpoints.
  • Develop segmented, insight-driven communications that speak to donor motivations. Manage in‑memory, ensuring sensitive and supportive engagement.
• Campaign Delivery
  • Lead on seasonal and one-off appeals, including the Christmas Big Give Challenge and seasonal campaigns.
  • Write compelling fundraising copy for emails, newsletters, social media, and print. - Work with colleagues in Communications, Services, and Finance to gather stories, monitor outcomes, and ensure consistent messaging.
• Data, Reporting & Insight
  • Use CRM data to segment audiences, track ROI, and analyse donor behaviour.
  • Produce regular performance reports, forecasting, and recommendations for improvement.
  • Ensure GDPR compliance and best practice in data handling.
• Budget & Income Management
  • Manage and monitor the Individual Giving budget, setting clear KPI targets.
  • Deliver strong year‑on‑year growth and maintain accurate forecasting.
  • Manage relationships with suppliers such as mail houses, designers, and digital agencies.
• Cross‑Team Collaboration
  • Work closely with the wider Fundraising team to support integrated campaigns and events.
  • Contribute to the development of supporter journeys across all income streams. - Represent Individual Giving at internal meetings and when engaging with external stakeholders.

You’ll be confident using CRM data and analysis to inform strategy, and working alongside our communications team, you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.

You will excel in creating engaging supporter journeys and developing compelling fundraising propositions. Be strong in budget management, campaign evaluation skills, and familiarity with CRM systems are essential. 

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

We seek a strategic and relationship-driven Philanthropy fundraising professional with a passion for making a difference to young people’s lives. If you thrive on securing transformational gifts and building meaningful connections with high-value donors,  then YMCA England & Wales has an incredible opportunity for you to shape and lead our Major Giving programme as our new Senior Fundraising Manager (Major Giving).

About YMCA England & Wales

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

Fundraising at YMCA England & Wales has three pillars:

• Fundraising for distribution through initiatives such as our RoomSponsor programme and national partnerships
• Fundraise to support YMCAs and fund our policy, campaign and research work, which changes the lives of young people
• Help YMCAs fundraise themselves by providing assets, propositions, and advice for local fundraisers.

The Role

As Senior Fundraising Manager (Major Giving), you will lead the development and implementation of an ambitious new Major Giving strategy to secure and maximise funds from high-net-worth individuals. Your focus will be on nurturing relationships with existing donors while identifying and engaging new prospects, driving initiatives including Giving Circles and Development Boards.

You will work closely with senior leadership, Trustees, and key stakeholders to craft compelling cases for support, aligning with YMCA’s ambitious new housing strategy and broader organisational goals.

Key Responsibilities

• Manage and grow a portfolio of major donors, developing tailored engagement strategies to inspire long-term support.
• Plan and execute donor stewardship activities, including bespoke events, face-to-face meetings, and personalised communications.
• Work with senior leadership and Trustees to build strong relationships with philanthropists and high-value supporters.
• Develop and deliver compelling proposals, impact reports, and updates to donors.
• Identify and research prospective major donors, developing strategies to engage them effectively.
• Implement YMCA’s ambitious Major Giving Strategy which projects an ever more important focus for this area.
• Oversee the Major Giving income and expenditure budget, providing accurate forecasts and performance reports.
• Collaborate with colleagues across fundraising teams to align strategies and maximise income opportunities.
• Ensure robust data management within the CRM database, adhering to GDPR and best practices.
• Work cross-functionally to develop new fundraising products and giving opportunities, ensuring high-value philanthropy is embedded across the organisation.

About You

We are looking for a highly motivated, strategic, and personable fundraising professional with a proven track record of securing major gifts. You will be confident in building relationships with high-net-worth individuals and passionate about delivering exceptional donor experiences.

You will have:

• Significant experience in major donor fundraising, with a track record of securing five- and six-figure gifts.
• Excellent relationship management skills, with the ability to engage and influence high-value supporters.
• Strong strategic thinking and planning skills, with experience in developing and implementing fundraising strategies.
• Exceptional communication and presentation skills, with the ability to create compelling cases for support.
• Budget management and forecasting experience, with a focus on data-driven decision-making.
• Experience working with senior stakeholders, including Trustees and senior leadership teams.
• Knowledge of philanthropy trends, donor motivations, and fundraising best practices.

Why Join Us?

• Be part of an ambitious and growing fundraising team, with the opportunity to shape and lead YMCA’s major donor programme.
• Work for a charity that makes a real difference in the lives of young people and communities across England & Wales.
• Enjoy a collaborative and supportive work environment, where your contributions are valued and celebrated.
• Competitive salary and benefits package, with opportunities for professional development.

If you are passionate about philanthropy and have the skills and experience to drive major donor fundraising at YMCA England & Wales, we would love to hear from you!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

About our Organisation 

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.

About the Opportunity 

Join our ambitious fundraising team and play a vital role in retaining and developing supporters to raise income for the Charity. You’ll have a passion for donor centric communications and enjoy working across multi-channel campaigns. You’ll bring fundraising experience in excellent supporter stewardship and writing for different supporter audiences across both print and digital formats.

About You 
You've gained experience within a fundraising team and have knowledge about the needs of charitable donors. Understanding of a CRM or database is essential in order to deliver supporter journeys and manage donor data. You'll have worked in a similar role previously where you've written for a variety of supporter audiences across multiple channels. Experience of end of end project management for delivering a printed magazine is essential, as this is a large part of this role. As well as working knowledge of email marketing tools and analytics.

Our Benefits

• We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) 

• Pension scheme with ethical investment options and employer contribution increasing with length of service 

• Free membership of the Soil Association and discounts on organic produce 

• Volunteer days to give back to the local community or support green initiatives 

• Family friendly policies and flexible working

• Cycle to work scheme 

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce. 

To Apply 

Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. 

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. 

For any queries, please contact us.

Please note we do not accept CVs or Cover Letters. 

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat. 

Thank you for your interest in supporting our work at the Soil Association. 

Job Profile

Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid’s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success.

You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth. 

You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid’s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success.

Key Responsibilities:

• Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid’s mission and objectives.

• Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans.

• Line manage and develop a high-performing team, including staff, volunteers and interns.

• Build and maintain relationships with consultants, agencies and pro bono partners.

• Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact.

• Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support.

• Oversee public fundraising strategy across multiple income streams.

• Lead design and delivery of internal and external appeals, campaigns and donor stewardship.

• Identify new funding opportunities, partnerships and innovation in engagement.

• Oversee the full range of Afghanaid’s event portfolio, and attend relevant events to represent Afghanaid;

• Ensure effective CRM management, data integrity and financial reconciliation.

• Serve as brand guardian, ensuring consistency and evolution of Afghanaid’s identity.

• Oversee creation and execution of integrated communications and marketing plans.

• Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral.

• Manage website optimisation, SEO and analytics to drive engagement and conversions.

• Lead innovation in digital marketing, email campaigns and supporter journeys.

• Advise leadership on reputation management and crisis communications.

• Develop media policies and act as spokesperson when required.

• Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates.

• Promote Afghanaid’s thought leadership through strategic storytelling and public commentary.

• Commission and direct multimedia content to strengthen organisational storytelling.

• Lead content planning, production and performance analysis.

• Champion participatory storytelling approaches and creative innovation.

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion.

Education/ Training

Master’s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years’ experience).

Work Experience

• At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years’ experience directly managing staff.

• Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies.

• Experience in growing audiences, engagement and/or income streams.

• Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context.

• Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency.

• Experience managing and monitoring a tight budget.

• Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content.

• Experience running full-funnel, multi-channel marketing strategies including paid advertising.

• Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks.

• Experience supervising, organising, motivating and developing staff.

• In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising.

Professional Skills, Competencies, Values and Attitudes

Afghanaid’s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.

Specifically, the holder of this position should also demonstrate the following:

Essential

• Fluent in spoken and written English. 

• Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset.

• Experience securing five or six figure gifts from funders;

• Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions.

• Experience using Salesforce CRM and Marketing Cloud

• Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership.

• Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal.

• Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation.

• Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues.

• Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation.

• Capable of working independently as well as collaboratively, both in leading a team and as part of the team.

• Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change.

Desirable

• Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan

• Strategic understanding of UK and global fundraising landscapes and emerging giving trends.

• Proven ability to represent an organisation publicly with confidence, professionalism and credibility.

• Experience guiding senior leaders or trustees on media, communications and reputational matters.

• Skilled in crisis communications and reputation management.

• Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations.

• Experience developing high-value corporate or media partnerships.

• Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances.

The Organisation

Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans.

Other Information

Afghanaid’s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.

Our remuneration and benefits package is competitive with other similar organisations. 

This position presents an excellent opportunity for someone who has the ambition and determination to move up in their career.