Warm Welcome Operations Director

Warm Welcome Campaign Operations Director

 

Location: Fully remote with flexible working arrangements

Salary: £45,000 to £50,000 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: Friday 27th June 2025, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: W/C Monday 14th July 2025

Start Date: ASAP – this is a new post.

 

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 5,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at leading and developing complex multi-stakeholder projects, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support ongoing growth and development of the Warm Welcome Campaign, we are looking for a Campaign Operations Director to be responsible for the effective and efficient running of the Campaign and to lead on the delivery of our ambitious 5-year strategy. The role will sit within Warm Welcome’s Senior Leadership Team which also includes the Campaign Director, Director of Communications, and Development Director, and will report directly to the Campaign Director (David Barclay).

The purpose of the Warm Welcome Senior Leadership Team is to:

●        Own and develop the Warm Welcome strategy, ensuring sustainability and delivery

●        Lead, direct, engage and inspire the Warm Welcome team, setting the tone and culture

●        Be accountable for significant decisions, challenges and risks.

We’re looking for someone who thrives on fast-paced and varied work, organisational growth and development and has demonstrable experience of making things happen. The ideal candidate will be highly organised and solutions-oriented, while also bringing a creative, innovative and forward-thinking approach.

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

The role will be responsible for:

●        Ensuring that our 5-year strategy is delivered on time and to budget

●        Developing our internal processes and systems during a period of growth

●        Managing the Warm Welcome financial management, including internal budgeting, financial reporting, and the development of budgets for funding applications

●        Overseeing the Warm Welcome team growth and performance

●        Overseeing the teams working on our partnerships and research programmes

●        Supporting the delivery of other Warm Welcome efforts, as appropriate.

Person specification

Strategy Delivery

●        Experience of delivering against multi-year strategies

●        Successful experience of leading complex, multi-stakeholder projects

●        High capacity for delivery, with excellent prioritisation and delegation skills

 

Developing internal processes and systems

●        Ability to create and develop high functioning, accessible systems for the whole team’s use

●        Highly organised with accurate record keeping and ability to prioritise work to ensure deadlines are met and opportunities are maximised

●        All candidates will need to be competent with Google Suite and Microsoft Office

Financial management

●        Experience of financial management, including budget setting, owning and developing budgets, and reporting processes

Team growth and performance

●        Experience of leading and developing high-performing teams

●        A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working

Partnerships and research programmes

●        Ability to communicate across a range of mediums, to a range of audiences

 

Working Arrangements

●        Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.

●        This role is fully remote, with flexible working arrangements.

●        All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

●        You will need to have the right to work in the UK.

 

Supporting your Application

●        We are happy to discuss and make any reasonable adjustments you might need at any stage of the application process.

●        We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Campaign Operations Director role’ in the email subject line and we’ll get back to you as soon as we can.

●        Send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these with ‘Application for Warm Welcome Operations Director role’. Applications must be received by 11:59pm on Friday 27th June 2025.

●        For more information, see our website or find us on twitter at @goodfaith

 

The Good Faith Partnership – The Warm Welcome Campaign’s host

Organisation

The Warm Welcome Campaign was incubated by and is hosted by the Good Faith Partnership. Founded in 2016, we create solutions to society’s most difficult problems by bringing together leaders and organisations from different sectors. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome Campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.

We are collaborative, ambitious, and inclusive. At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.

Competencies and Behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds.

We are looking for people who are:

●       Exceptional with people and committed to the power of relationships to facilitate social change

●       Collaborative, ambitious and inclusive, aligning with our core values

●       Self-starters with high levels of commitment, energy and motivation to build a vision from scratch

●       Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

●       Skilled at working in a complex environment with cross cultural, interfaith and political partners

●       Willing to pitch in to help other team members if needed

●       Organised with effective time management skills.