Health, Medical Jobs in Ealing

We are thrilled to be partnering with the Royal Marsden Cancer Charity as they grow their Individual Giving team with the addition of 3 new roles to support their ambitious growth plans, aimed at increasing income by over 60% in the next 5 years!

The charity has exciting plans to grow and diversify the supporter base as well as develop audience first supporter journeys to provide donors with the best possible experience and maximise the lifetime value.

As the Individual Giving Manager for Supporter Retention & Development, you will lead a team of 3, responsible for the development and delivery of multi-channel activity and campaigns, focusing on growing income, the supporter base and improved engagement.

You’ll be joining a team of ambitious people, excited about the opportunity ahead!

The charity offers a hybrid working pattern, spending 2 days a week in their London offices at Chelsea and Sutton.

Key responsibilities include:

•  Proven experience of Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment to deliver significant returns and supporter satisfaction, especially through supporter retention & development programmes
•  Understanding of the effective development and use of supporter contact strategies, turning analysis and insight into high performance actions
•  Strong project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns
•  Experience of Individual Giving retention and acquisition programmes
•  Experience of line management

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We are thrilled to be partnering with the Royal Marsden Cancer Charity as they grow their Individual Giving team with the addition of 3 new roles to support their ambitious growth plans, aimed at increasing income by over 60% in the next 5 years!

The charity has exciting plans to grow and diversify the supporter base as well as develop audience first supporter journeys to provide donors with the best possible experience and maximise the lifetime value.

We’re looking to speak to charity marketeers with experience in Individual Giving or Direct/Data-led Marketing as we recruit a Senior Executive and an Executive into their well-established Individual Giving team.

This is a fantastic opportunity for people keen to be involved in large scale, exciting projects, who want to be surrounded by ambitious and successful people – these are roles that could take your career to the next level.

The charity offers a hybrid working pattern, spending 2 days a week in their London offices at Chelsea and Sutton.

Key responsibilities include:

•  Lead, develop and deliver Supporter Acquisition and Supporter Retention & Development campaigns across a range of channels in line with strategy
•  Work closely with the Individual Giving Managers to plan, manage and deliver the annual operating plan, including end-to-end project management
•   Monitor and report on campaign performance (e.g. end of campaign reports, monthly reporting) and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements
•   Work with the Data team, Marketing and Digital teams to brief and undertake analysis, internally and externally that contributes to the objectives of the team
•   Work closely with other members of the Individual Giving Team, other fundraising teams, and teams across the Charity and the Trust to ensure all activities are co-ordinated and supporter focused

 
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Senior Product Officer

Location: Homeworking with travel to London and Guildford offices
Job Type: Full time, 37.5 hours
Contract Type: Permanent
Salary: £33,256 - £36,951 per annum
Benefits: 27 days holiday + bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, plus many more staff benefits.

There’s never been a better time to join the team! Our client have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

They want everyone to enjoy the benefits cycling offers to people and the planet. They’ll be sharing more information on their strategy soon but, it will focus on encouraging more short journeys by bike; promoting cycling as a popular, enjoyable, and safe activity for everyone; and striving to make every cycling experience a great one. Come with them on their journey and help them have more impact than ever before!

Tell them why you are the person to drive impact in this capacity. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to them.

Applications close at 09:00am
Closing date: 14-06-2024

REF-214 399

Department: Admiral Nurse Academy

Location: Remote – home

Hours of Work: 37.5 hours per week

Contract: Full-time, permanent

Salary: £30,000 – £34,000 per annum

Closing date: 6th June 2024 at 11.59 pm

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• Enhanced maternity, paternity, adoption, and shared parental pay
• Family friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
• Free health cashback plan (Medicash) employee cover plus up to four dependent children)
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• Free confidential employee assistance programme (Health Assured)
• Access to wellbeing app (healthy living tips and Bright TV )
• Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
• Learning and development committed (bespoke training, LinkedIn Learning etc.)
• Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)

Background:

Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.

Purpose of the job/About the role

Join Dementia UK as a Virtual Learning Environment (VLE) Support Officer and have the opportunity to work with a team who have a shared focus of collaborating and improving the lives of families living with dementia through the learning experience of Admiral Nurses.

Collaborating closely with our Academy Coordinator and team members, you’ll play a pivotal role in enhancing the Admiral Nurse Academy’s learning management system, Blackboard, to ensure it offers Admiral Nurses high quality learning opportunities. You will design and build online learning courses and modules, from an initial structure/outline, to the detailed storyboarding of content (supplied by Academy Team), activities and assessments. You’ll harness various digital tools and applications like Articulate, Vyond, and Padlet to craft captivating content. Ensuring that the learning design for all online programmes is focused on helping Admiral Nurses to achieve course learning outcomes and meet their personal learning goals.

The preferred candidate will have high-level knowledge of learning management systems and the digital tools used in online learning. You will have experience of working or studying in online education or training, being able to communicate clearly and concisely both verbally and in writing. You will be able to work in a deadline driven production environment and have the ability to work as part of a team as well as autonomously working with internal and external stakeholders.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

*Please note that any decision on flexible working is based on business needs

Job Title: Fundraising and Donor Engagement Officer
Sector: Charity
Location: Remote (Monthly Travel to Chandlers Ford)
Salary: £32,000 circa

Started in 2022, Utilita Giving provides grants to voluntary sector organisations, who can alleviate and prevent suffering and hardship caused by fuel and food poverty.

We raise awareness about this issue and enlist the public’s support in fundraising campaigns. Supported by our Patrons David James (ex-England footballer) and Adam Scorer (Chief Executive of National Energy Action), there is huge potential for this small but mighty charity to become a household name.

We are seeking an experienced Donor and Stakeholder Engagement Officer, who has a proven track record in fundraising and effectively engaging donors and stakeholders to support a charitable cause.

You will be successful in submitting Tenders, Grant Applications, Bids etc. and competently engaging with high-net-worth individuals and corporate donors. You will be highly organised, numerically proficient and be great at building effective relationships.

You’ll be part of a small team, reporting into the Executive Director, however we work with a diverse stakeholder network of other charities and the general public, therefore you will have excellent communication skills and a collaborative approach.

We generally work remotely, but you will be required to come into the Chandlers Ford office once a month for meetings.

At Parkinson’s UK we are developing and expanding our data team. This is an exciting opportunity for an experienced Data Operations Manager to join an evolving team in a new role and be part of a critical area of the charity that supports and underpins the key work of Parkinson’s UK. 

We’re looking for someone with  proven experience with Raiser's Edge, strong SQL skills, and excellent communication skills, and an  appetite for hands-on data-wrangling.

About the role 

You’ll be responsible for the ownership and effective management of our Raiser's Edge CRM platform. This role entails the management of campaign selections and data imports, along with a wider remit to contribute to our longer-term CRM strategy of migrating to Salesforce Non-Profit Cloud.

You’ll manage and develop two team members, assume ownership of  our new data quality platform, and help drive greater focus on data integrity. 

What you’ll do:

• Combine hands-on technical skills with planning, resourcing and stakeholder management.
• Manage and support the import of data from  third party data suppliers.
• Manage and support the extraction and supply of data for marketing campaigns to agreed timelines
• Develop existing data management processes to identify improvements and implement them. 
• Leverage the PUK Data Quality platform to enhance data quality across the organisation, and help define and ensure data standards are applied at all times
• Identify, understand and address data quality issues at source, and define and implement data quality monitoring and management processes 

What you’ll bring:

• Hands on experience in the data lifecycle for campaign and marketing selections.
• Experience in developing and managing CRM data flows 
• Excellent communication and stakeholder engagement skills.
• Knowledge of data governance principles and best practices.
• Excellent analytical skills with a keen eye for detail and accuracy.
• Appetite to learn and develop new skills as we migrate to new platforms

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home three days a week. You’ll be required to cover your own travel expenses to the office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Head of Philanthropy - Join Our Fundraising Team in London

Charity People are delighted to be working with a leading membership organisation to find their new Head of Philanthropy to lead the engagement with donors. Are you passionate about making a difference and building strong relationships with major donors and trusts/foundations? This is a brilliant role to make a real impact in growing a major donor programme from an engaged pipeline.

Head of Philanthropy

Reports to: Director of Development

Working hours - 35 hours a week This role requires travel within the UK and attendance at evening and some weekend events

Salary: £50,000-£60,000

Location: London/Hybrid (at least 6 days a week in the office)

About the Organisation

They are a professional membership organisation representing more than 40,000 healthcare clinicians worldwide.  Their mission is educating, improving and influencing for better health and care. You will join a small, friendly and high performing team who deliver impactful work.

About the role

As the Head of Philanthropy, you will be responsible for developing and implementing strategies to meet targets, nurture relationships with donors, and engage new supporters. You will have the opportunity to cultivate, solicit, and steward your own prospect portfolio to secure funding for the charity's strategic priorities.

Key responsibilities include making recommendations to shape the strategic goals of the multi-year fundraising campaign, developing and implementing the major donor engagement strategy, and working with senior stakeholders to grow and manage your portfolio of major donor prospects. Additionally, you will be responsible for expanding the program of major donor events and engagement activities, ensuring due diligence on prospective major donors, and contributing to department-wide planning.

About you

To excel in this role, you should have a substantial track record of meeting income targets in fundraising or an equivalent results-oriented environment. You should also possess an entrepreneurial approach, exceptional interpersonal and communication skills, budget management, and events management.

Success in this role will be measured through the development and implementation of the major donor engagement strategy and your level of engagement with your prospect portfolio. You will also play a key role in strengthening major donor relationships through face-to-face meetings.

Your ambition and hunger to succeed will be key to this role.

This is a senior role reporting to the Director of Development, and it offers a fantastic opportunity to make a real impact. If you are interested in hearing more the please get in touch with Tanya or Katharine with a CV to arrange an informal chat.

For over thirty years, Charity People has been dedicated to recruiting talented individuals for non-profit organizations. We are proud to partner with charities, universities, and institutes that promote diversity and inclusion in the workplace. Join us in making a difference in the charitable sector.

Are you an experienced relationship fundraiser who wants to have a direct impact on approximately 7 million people in the UK who live with Tinnitus? If you want to generate income that supports research to drive progress towards a cure, this could be the perfect opportunity for you.

Position: Major Donor Fundraising Manager

Location: Remote working options (1-3 days per month in Sheffield office)

Salary: circa £38,000

Contract Type: Permanent and full time; 35 hours per week (may include longer hours depending on requirements)

About Tinnitus UK:

Tinnitus UK is a Sheffield based charity dedicated to providing support services, research, and prevention advice for individuals living with tinnitus. As the world's leading provider in this field, they aim to alleviate the burden of tinnitus for the one in seven adults affected in the UK.

Their mission is a world where no one suffers from tinnitus. They provide free support services, lead in tinnitus research, connect the research community with tinnitus sufferers, and collaborate with healthcare professionals to ensure effective management of tinnitus.

About the role:

You will play a pivotal role in driving our fundraising efforts to the next level. Your responsibilities will include developing and implementing strategies to engage major donors, leveraging legacy funding opportunities, and expanding Tinnitus UK's membership base. By capitalising on Tinnitus UK's strong communication assets and brand awareness, you'll spearhead initiatives to secure vital funding to support their mission.

As Major Donor, Legacy, and Membership Manager you will:

• Develop and execute a robust major donor fundraising strategy.
• Cultivate and nurture relationships with major donors and philanthropists, leveraging existing contacts.
• Create a pipeline of strategic gift solicitation stages to maximise donor potential.
• Increase awareness of legacy opportunities.
• Develop and execute a plan to significantly increase and enhance Tinnitus UK's individual membership.

About you:

You will demonstrate exceptional relationship and communication skills, including:

• A track record in securing income from major donors and philanthropists including knowledge of membership / legacy fundraising.
• Familiarity with major donor engagement and reporting standards for significant donations.
• Strong understanding of fundraising best practices.
• The ability to work with a board of trustees to develop a portfolio.
• Emotional intelligence and outstanding interpersonal skills.
• Highly organised, able to work with a diverse pipeline of both warm and cold prospects.

Join Tinnitus UK in making a difference in the lives of millions affected by tinnitus.

If you have a fearless personality, boundless tenacity, and a desire to have an enormous impact on the 1 in 7 people who suffer with Tinnitus, we'd love you to get in touch.

Please send a copy of your profile or CV to Ellen Drummond & Priya Vencatasawmy at Charity People as the first step.

Due to the sensitive nature of the role, we are accepting applications on a rolling basis, which means the role can close at any stage, so please do reach out if this impacts you in any way. The provisional closing date for this role will be June the 11th 2024.

Interviews: TBC

Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

As our Senior Community Fundraising Operations Executive, you’ll make sure our Fundraising Managers across our Community Fundraising Team have the tools and resources to carry out fundraising and relationship management efficiently and effectively.
 
Working across internal BHF teams, you’ll oversee, and support projects associated with community fundraising activities and audiences. This will involve managing internal processes and relationships to deliver excellent and frictionless customer experience to community audiences. 
 
In this role, you will contribute to achieving a national income target of £8.2M by supporting first class operational effectiveness and ensuring our mass of community relationships are managed cost effectively. 
 
Working arrangements
 
This is a blended role, where your work will be dual located between your home and our London Office.
 
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 
In addition to the above, this role will involve regular travel across the UK to meet with and support our Fundraising Teams, as well as travel to our Birmingham Office approximately twice per month.
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 
 
About you 
 
As our ideal candidate, you have experience of project management experience, fundraising through community campaigns, and analysing data sets to support and drive continuous improvement. 
 
With proven experience of relationship management systems, you bring knowledge of the community fundraising landscape, fundraising legislation, policy, and finance processes. 
 
A skilled communicator and collaborator, you can communicate complex concepts and ideas in a compelling and succinct way and bring experience of developing and maintaining relationships with a variety of stakeholders.
 
With strategic thinking and problem-solving skills, you have demonstrable experience of developing and implementing processes, guidance, and tools. 
 
Please note this role require a full drivers licence and access to a car. 
 
About us 
 
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases. 
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.  
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 
 
Benefits 
 
When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.   
 
We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance. 
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 
 
We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves. 
 
Interview process 
 
Please note interviews may be held over Microsoft Teams or in our London Office. 

The Role (30hrs per week)

· To provide day to day management and supervision of our remote Support Team, providing guidance and support to deliver appropriate information and advice for our mums and families.

· Provide casework support to Mummy’s Star families.

· Work closely with the Operations Manager to implement consistent processes and ensure appropriate training and development for the Support Team.

Job Purpose & Responsibilities

Reporting to the Operations Manager, the post holder will manage the Support Team at Mummy’s Star. More specifically you will be responsible for:

Support Team Management (50%)

• Provide quality support, leadership, development and line management
• Oversee the delivery of individual, tailored support for families

· Regular review and assessment of caseload including co-ordinating weekly caseload meetings and management of new grant application flow to Trustees.

· Work with the support team to regularly monitor, evaluate and report on the support provided by Mummy’s Star.

· Act as Lead Professional in complex cases if required.

· Working with the CEO and Operations Manager to ensure the wider team has appropriate resources and support around wellbeing

· Complying with the charity’s administration, monitoring and financial systems

· Working in close partnership with health care professionals, charities, and other key stakeholders

· Work with the Operations Manager to develop new engagement tools for families to improve accessibility.

· Assist the team to co-ordinate the Ask the Expert events and other resources

· Contribute to, and support the development of, the charity locally, regionally, and nationally

Information and Support Casework Delivery (50%)

· Receiving referrals and assessing needs of families from contact via self referral (post, email, online and social media) and third party referrals (health care professionals, families and charities)

· Providing families with the appropriate support based on their needs, this will include 121 emotional support, signposting to financial/practical support and peer support via our online forum.

· Ensuring support to mums and families is reviewed at regular intervals. 

· Maintain and monitor the online peer support forum.

Other Duties and information about the role

· The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as required to support the charity and beneficiaries.

· Some evening and weekend work may be required but time off in lieu (TOIL) will be given for this.

· A DBS check will be required for this role.

· Mummy’s Star promotes equal opportunities and as such all staff members are expected to treat staff, beneficiaries, and anyone else they interact with as part of the role, with dignity and respect and without discrimination. Any concerns around treatment or behaviour must be escalated to the CEO or Chair.

The Director of Delivery will provide leadership, develop programmes, manage direct reports and enable business planning for multi-year funding settlements for the key delivery elements of the organisation. These areas of the organisation should have our service users at their heart and deliver on the key elements of the strategy to end new cases of HIV by 2030 by prioritising testing of those undiagnosed and support for those lost to care or experiencing acute HIV-related stigma.

Do you have a keen interest in partnerships, stewardship, and account management?

Are you ready to make a significant impact on the world of partnerships at one of the UK's largest health charities?

Do you want to put a stamp on the work our Partnerships team does, developing and building new partnerships for British Heart Foundation (BHF)?

About the role

As a Partnership Executive, you'll manage a portfolio of existing partners in London and the Southeast region. Your focus will be on nurturing strong relationships, increasing stock levels, and ensuring partners feel valued.

You'll be responsible for generating significant stock levels for many of our shops, stores, and online channels by developing partnerships with universities, local authorities, and purpose-built student accommodation (PBSAs).

Additionally, you'll actively seek new business opportunities and collaborate across teams throughout the organisation to maximise our impact. You will collaborate with stakeholders to develop creative and innovative fundraising campaigns, engaging partners in the BHF's lifesaving work.

You'll have the opportunity to develop new skills and hone existing ones through stewardship, ad hoc projects, working on marketing material, data interrogation, and being involved in partnership operational support. You’ll also contribute to exciting campaigns with our partners.

Responsibilities include:

• Account Management
• New Business Development
• Data capture and reporting
• Working cross-functionally across the organisation to ensure we are maximising our partnerships and keeping our offerings up-to-date.

Working arrangements 

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview.

About you

 To excel in this role, you'll have:

• A proven track record of delivering results and exceeding targets. 
• Experience in account management, including engagement and operations. Ideally, you also have experience winning and developing new partnerships.
• Excellent written and verbal communication skills, combined with stewardship experience. You can add value to current and new partnerships and confidently present to internal and external stakeholders.
• Outstanding analytical skills and experience in turning insight into action. 
• Strong planning and organisational skills, able to prioritise conflicting demands of multiple projects and partnerships.
• A can-do attitude, proactive approach with great problem solving skills and ability to work independently and collaboratively.

About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of the page.

Interview process 

This will be a two stage process, first interview will be a one way video interview; second stage will be an interview via MS Teams. 

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that. 

The post holder will manage our supporter panel, cultivating relationships with panel members. Working closely with the Supporter Experience and Journeys Manager this role will test new journeys, support implementation of new fundraising products and integrated campaigns, championing supporter needs and pain points, ensuring their valuable insights contribute to the enhancement of our supporter experiences and journey initiatives.
 

Key Responsibilities

Supporter Experience and journey best practices

• Identify and improve key pain points in existing supporter journeys; making recommendations for improvements that colleagues can implement and support them on how to measure and report back on those changes.  
• Support on measuring supporter satisfaction and testing outputs with supporters.
• Support fundraising colleagues to implement supporter journeys and stewardship programmes across the portfolio to maximise net income and retention of supporters.
• Lead the annual supporter experience and journeys audit, facilitating process discovery workshops to identify pain points and make recommendations on improvements to wider stakeholders and monitor the improvement progress. 
• Deliver process maps for all supporter journeys, ensuring they are monitored and kept up to date. 
• Review communications against supporter journey maps to ensure the supporters needs are met. 
• Help deliver the Supporter Experience and Journey strategy.
• Assist in piloting new stewardship journeys for supporters, ensuring that they feel valued and involved in the charity’s work.
• Collaborate with internal teams, including marketing, fundraising, communications, and program delivery, to ensure alignment and integration of supporter experience initiatives across the organization.

Data & Insight

• To work closely with our Supporter Experience and Journey Manager to gather insight with the data team to optimise current personas and identify new personas. 
• Manage a supporter feedback panel, recruiting new members and conducting user testing to assess the effectiveness of our journeys, experience, products, and integrated campaigns with them.
• Liaise with the fundraising, supporter care, digital and data teams to identify recurring supporter journey issues and make recommendations for improvements.
• Support on implementing our effectiveness evaluation approach to supporter experiences, journeys, and initiatives. Regularly reporting on key metrics and using findings to drive continuous improvement in collaboration with the digital and data team.
• Support on conducting research and analysis to gain insights into supporter behaviours, preferences, and pain points. Utilize data-driven insights to inform decision-making and enhance supporter journey initiatives.

Driving the adoption of supporter-first approach

• Develop and foster excellent working relationships to establish buy-in for a data-driven and supporter-first approach to fundraising across the charities and be prepared where necessary, with sound rationale, to recommend solutions that meet supporter needs, strategic objectives, and journey best practises.
• Help to drive a culture of continuous improvement by identifying opportunities for innovation and optimization within the supporter journey. Implement feedback loops and mechanisms for ongoing refinement of supporter experience strategies.
• When necessary, work with stakeholders to understand detailed operational processes and identify opportunities for a supporter-first approach to help fulfil their requirements. 
• Keep up to date with supporter-centric industry trends, techniques, and best practices related to supporter experience and supporter journeys and share learnings with stakeholders.

Work environment

• The post holder should expect to:
• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
• Be responsible for the input and maintenance of databases and files relevant to the post requirements.
• Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

• Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
• Experience leading complex cross channel journeys or communication plans from start to finish. 
• Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing. 
• Experience in reporting, evaluating, and testing. 
• Experience of facilitating workshops both virtually and in person. 
• Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
• Proven understanding of how best to use data insight and analysis to make decisions and inform actionable plans.  
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce)  
• Knowledge of analytic tools (e.g., data dashboards). 
• Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.  
• Understanding of NHS Charities or healthcare fundraising.  
• Excellent interpersonal skills and negotiation skills with the ability to motivate and influence people.  
• Ability to work as part of team and also to use own initiative.  
• Willingness to work had and attend, where necessary commitments outside normal office hours.