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Page 1 of 154
London (Hybrid)
£29994 - £33327 per annum
Full-time
Job description

Summary

To provide a consistent, high-quality information and support service for people living with or affected by diabetes by delivering accurate and impartial information. This role is key to using communication and listening skills to provide emotional support, information, and guidance, both verbally and in writing.

Interview date: 14 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

To provide emotional support over the telephone and through our written platforms to people living with and affected by diabetes. The role involves proactively updating your knowledge of diabetes and key issues by reading relevant information updates. To be a team player, contributing to a positive, supportive environment and undertake any reasonable task as requested by a manager appropriate to the role.

Ideal Candidate

You will be able to communicate health information clearly and effectively to a wide range of audiences, with the aim to support customer queries to the best of your ability. You will be able to show resilience and manage the everyday pressures which can occur during a live service and prioritise your workload to meet customer satisfaction and service level agreements. You will be able to handle distressing calls in real-time by listening carefully and allowing the customers to feel safe in sharing with us. You will be confident and competent in using IT and different IT packages and programmes, with an openness and willingness to learn new IT systems, such as a new CRM.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Posted on: 14 May 2024
Closing date: 04 June 2024 at 12:00
Job ref: diabetesuk/TP/21/1136
Tags: Operations