Head of member services jobs

We are looking for a Research Officer to join our Campaigns, Policy and Research directorate.

This busy team uses evidence to raise the profile of issues affecting the Armed Forces community and influences politicians, officials, and the wider sector to improve policy and service delivery.

We are seeking an individual who is passionate about turning research into meaningful impact. You will play a key role in articulating the value and outcomes of our work, confidently communicating its significance to a diverse range of internal and external stakeholders.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Research Manager, some key responsibilities will include:

• Lead and deliver high-quality research and evaluation projects, from scoping and commissioning through to analysis, reporting, and dissemination.
• Generate actionable insights from qualitative and quantitative data to inform strategy, policy, campaigns, and service improvement.
• Embed evidence and lived experience across the organisation, ensuring research findings shape decision-making and practical delivery.
• Monitor emerging research and sector developments, identifying gaps, risks, and opportunities to strengthen understanding of the Armed Forces community.
• Translate complex findings into clear, engaging outputs (briefings, reports, presentations, digital content) tailored to diverse audiences.
• Build and manage strong internal and external stakeholder relationships, representing the organisation and championing evidence-led practice.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Please note: candidates must submit a supporting statement with their application - guidance questions can be found in the vacancy information pack.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (including monthly team meetings) to our London Head Office hub.

Should you wish to explore a hybrid London working contract (to include an additional London Supplement to salary), this can be discussed at interview stage.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the Armed Forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date:12 March 2026

Interview Dates: 25 and 26 March 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

High Trees are seeking a new team member to provide communications and engagement support to the organisation. You will be joining us at an exciting time as High Trees continues to grow the reach and scale of our reach and impact. This is an exciting opportunity for a creative and proactive individual to work within a small, collaborative and dynamic team in a communications role. You will be passionate about ensuring that the voices of the communities that we work with remain at the heart of what we do and how we do it.

This role is central to supporting the Senior Communications Officer in the day-to-day running of their service. You will be responsible for producing impactful marketing and communications content, providing coordination support for events and activities, and doing outreach to ensure local communities are aware of our services. You will also be proactive, keeping abreast of developments and opportunities in the sector to raise the profile of our work. You will be highly organised and detail-focused, a compelling communicator, and confident to take initiative.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. You will need to be highly responsive to the needs of colleagues, service users, partners, and be able to provide practical solutions for a range of situations. This is an entry-level post, and you will be encouraged and supported to grow and develop your skills and expertise in Communications.

Employee benefits 

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days) 

• Enhanced maternity/paternity/adoption leave after 2 years’ service 

• Save money off a new bike with the Cycle to Work scheme 

• Up to 7% contribution to the staff pension scheme 

• 24/7 Employee Support Line 

• Clear pay structure with yearly increments (based on performance) 

• Annual Staff away day 

• Premium eye-care vouchers through Specsavers and season ticket loans 

• Regular team lunches and generous supplies of office breakfast and snacks! 

Deputy Shop Manager
Ilkley, West Yorkshire

£24,242.40 (pro-rated to £19,656) per annum

Part-time, 30 hours per week, covering Sunday to Wednesday

Fixed Term Contract (12 months)

 

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As Deputy Shop Manager at our shop in Ilkley, you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Play an active part in running our shop in Ilkley, supporting the Shop Manager in implementing processes and ways of working.
• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.
• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

 

About You

To be considered for this role, you will need:

• To ideally be educated to GCSE level or equivalent but not essential.
• Experience of managing people/volunteers including recruitment and development.
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To be able to use own initiative.
• To be resilient and adaptable to change.
• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.
• A willingness and ability to safely lone work.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history, by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• To undertake an enhanced DBS check.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 11 March 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us via our website. 

Development Manager (Fundraising / Marketing)

Shrewsbury, Shropshire

£41,857 to £47,597

Maternity cover, 12 months 

Full Time, 35 hours per week – Part Time considered 

Closing date for applications: 2 March 

Interview date(s): 13 and 18 March 

We’re looking for an experienced fundraiser and team leader to join us as Head of Development (maternity cover). You will lead a talented team of seven which cover Fundraising (Memberships, Legacies, Grants, Trusts and Foundations and Philanthropy) and Marketing (Communications, Campaigns & Marketing). 

A particular focus of this 12-month contract will be developing the fundraising strategy for a (£5-6m) capital campaign for the transformation of Shropshire Wildlife Trust’s Grade II and II* buildings, at the heart of Shrewsbury. 

The job is full-time, but for the right candidate we would be willing to discuss part-time working with some external support on key areas. 

Shropshire Wildlife Trust is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo reference checks with past employers and Disclosure and Barring Service checks at the appropriate level. 

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates. Please let us know if you require any adjustments to make our recruitment process more accessible. 

As users of the disability confident scheme, Shropshire Wildlife Trust guarantees to interview all disabled applicants who meet the minimum criteria for a vacancy. We believe that inclusive recruitment practices will help to change attitudes, behaviours and cultures, fostering diversity within our workplace. 

Why work for us - benefits we offer:

• 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff) 

• Salary sacrifice benefits 

• Life assurance 

• Generous pension - company contribution 7%, employee contribution 3% 

• Enhanced Sick Pay 

• Flexible working policy 

• Employee Assistance Programme 

• Staff discounts 

• Employee away days 

• Enhanced pay for maternity and adoption leave 

• Coaching   

• Support with training and development to assist career progression  

• Inclusive & supportive work atmosphere 

About us:

Shropshire Wildlife Trust (SWT) has a vision of a thriving natural world, where Shropshire's wildlife and natural habitats play a valued role in addressing the climate and ecological emergencies, and people are inspired and empowered to take action for nature. We combine projects across Shropshire (including Telford & Wrekin) with advocacy and campaigning to restore nature and to engage people. We manage over 40 nature reserves and have almost 50 staff, 300 volunteers, and over 9000 members. SWT is an autonomous charity, but we are increasingly working collectively, as part of The Wildlife Trusts (TWT), to ensure that our local actions have a national impact and help to address global issues. 

Job Profile

Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid’s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success.

You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth. 

You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid’s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success.

Key Responsibilities:

• Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid’s mission and objectives.

• Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans.

• Line manage and develop a high-performing team, including staff, volunteers and interns.

• Build and maintain relationships with consultants, agencies and pro bono partners.

• Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact.

• Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support.

• Oversee public fundraising strategy across multiple income streams.

• Lead design and delivery of internal and external appeals, campaigns and donor stewardship.

• Identify new funding opportunities, partnerships and innovation in engagement.

• Oversee the full range of Afghanaid’s event portfolio, and attend relevant events to represent Afghanaid;

• Ensure effective CRM management, data integrity and financial reconciliation.

• Serve as brand guardian, ensuring consistency and evolution of Afghanaid’s identity.

• Oversee creation and execution of integrated communications and marketing plans.

• Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral.

• Manage website optimisation, SEO and analytics to drive engagement and conversions.

• Lead innovation in digital marketing, email campaigns and supporter journeys.

• Advise leadership on reputation management and crisis communications.

• Develop media policies and act as spokesperson when required.

• Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates.

• Promote Afghanaid’s thought leadership through strategic storytelling and public commentary.

• Commission and direct multimedia content to strengthen organisational storytelling.

• Lead content planning, production and performance analysis.

• Champion participatory storytelling approaches and creative innovation.

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion.

Education/ Training

Master’s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years’ experience).

Work Experience

• At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years’ experience directly managing staff.

• Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies.

• Experience in growing audiences, engagement and/or income streams.

• Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context.

• Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency.

• Experience managing and monitoring a tight budget.

• Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content.

• Experience running full-funnel, multi-channel marketing strategies including paid advertising.

• Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks.

• Experience supervising, organising, motivating and developing staff.

• In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising.

Professional Skills, Competencies, Values and Attitudes

Afghanaid’s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.

Specifically, the holder of this position should also demonstrate the following:

Essential

• Fluent in spoken and written English. 

• Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset.

• Experience securing five or six figure gifts from funders;

• Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions.

• Experience using Salesforce CRM and Marketing Cloud

• Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership.

• Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal.

• Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation.

• Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues.

• Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation.

• Capable of working independently as well as collaboratively, both in leading a team and as part of the team.

• Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change.

Desirable

• Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan

• Strategic understanding of UK and global fundraising landscapes and emerging giving trends.

• Proven ability to represent an organisation publicly with confidence, professionalism and credibility.

• Experience guiding senior leaders or trustees on media, communications and reputational matters.

• Skilled in crisis communications and reputation management.

• Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations.

• Experience developing high-value corporate or media partnerships.

• Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances.

The Organisation

Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans.

Other Information

Afghanaid’s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.

Our remuneration and benefits package is competitive with other similar organisations. 

This position presents an excellent opportunity for someone who has the ambition and determination to move up in their career.

A rare opportunity to step into a fully established role with a full handover. We are seeking a Senior Content and Development Officer to join our friendly and supportive team for a 12 month (maternity cover) contract. 

About us

The Carer Services team is responsible for developing and delivering a portfolio of products and services targeted at carers, employers and service providers. This includes providing resources for Carers UK’s Employers for Carers business forum and managing our employer benchmarking scheme, Carer Confident. You can read more about Employers for Carers and Carer Confident on our website. 

About you

The person in this role will collaborate across teams and provide research and project support to our team; support development and delivery of content on our digital platforms and manage the application and accreditation process for Carer Confident.

You’ll have excellent customer service and relationship management skills as well as good organisational skills. Good knowledge of CRM systems and IT packages and systems is a must have and you’ll also have strong writing and research skills. 

During this 12 month contract you’ll learn more about Carers UK and develop your understanding of unpaid carers and the challenges they face. You can also expect to develop your research, project management and customer service skills.

This is a hybrid role, with an expectation to attend our office at least one day a week. 
 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
 

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us. 

The closing date for applications is 12pm, Friday 27 March.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
 
Job Purpose:

• Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
• Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
• Working with colleagues to ensure our members feel valued.

Specific Tasks:

• Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
• Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
• Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
• Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
• Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
• Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
• Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
• Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
• Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
• Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
• Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
• Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
• Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
• Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
• Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
• Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
• Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.

 
General

• Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
• Attend meetings and events as required.
• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Contribute to the development and implementation of BC’s overall Fundraising Strategy.
• Collaborate effectively with key teams across BC.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.
• To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
 
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
 
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
 
REF-226 835

The Membership Account Manager leads the development, delivery and growth of FareShare South West’s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region.

Membership Management

• Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries).
• Oversee member onboarding, service changes, cancellations and annual renewals.
• Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data.
• Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments.
• Coordinate member communications with the Communications Team to ensure a high-quality CFM experience.
• Use data and insight to track engagement, inform improvements and support retention.
• Manage the delivery schedule, including updates to food profiles, contact details and addresses.
• Support or cover the CFM Support Officer by writing orders for allocated members.

Membership Recruitment

• Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects.
• Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members.
• Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement.
• Ensure a seamless onboarding process for all new members
• Document and report recruitment activity and progress of prospective members towards membership.

Membership and Community Development

• Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer.
• Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need.
• Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund).
• Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets.
• Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders.
• Assist in the compiling of reports for FSSW communications and Programme funding.

Team Management and Support

• Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development.
• Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering.
• Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity’s mission.
• In line with FSSW’s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems.

Health, Safety and Compliance

• Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations.
• Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities.

Person Specification
Essential

• Experience in account management, customer service or membership management.
• Strong relationship-building and communication skills, with confidence engaging diverse stakeholders.
• Ability to manage data accurately using CRM systems and apply insight to improve services.
• Highly organised, proactive and able to manage competing priorities in a fast-paced environment.

Desirable

• Experience in the charity, community, food redistribution or voluntary sector.
• Experience supervising or managing staff.
• Experience in outreach, recruitment or business development.
• Understanding of food safety, logistics or supply chain operations.
• Experience supporting organisational change or service development.
• Ability to represent an organisation professionally to external partners and networks.

Permanent | Full Time | Circa £28,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to work within the Strategic Partnerships team. This post plays a crucial role in the Royal Air Force Benevolent Fund’s Strategic Partnerships Team in supporting the development of long-term fundraising relationships with corporate prospects and existing donors through administrative tasks, research and communication support.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Wednesday 11th March 2026, 5:00pm

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

 

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Job Description

Job Title: Associate Head of Supporter Data Insights and Selections

Directorate: Engagement and Fundraising

Team/Department (if specific): Public Engagement

Date Written/ Amended: September 2025

Context and Background

The NSPCC’s mission is to end cruelty to children by fighting for every childhood.

To carry out its charitable work, the NSPCC relies on the fundraising support of

people across the UK for 90% of its annual income. Within fundraising, our aim is

to provide maximum resources for the NSPCC. We aim to provide the best possible

supporter experience, building long-term relationships to create an experience

which is different, better and more rewarding than that of supporting any other

charity.

The Public Engagement team is responsible for developing and delivering the

strategy that will drive significant, long-term income growth by inspiring and

engaging public audiences to support the work of the NSPCC.

This will be achieved through integrated, audience-led, multi-channel marketing

approaches, including; mass participation, individual giving, and campaigns that

generate sustainable funding aligned to the NSPCC’s strategic priorities.

Alongside income generation, the team plays a vital role in increasing public

understanding of abuse and neglect and building advocacy.

The Associate Head of Supporter Data Insight and Selections is a key

member of the Public Engagement leadership team who will lead the

development and delivery of insightful supporter data reporting and analysis,

working closely with Operations and philanthropy and partnership teams to

identify business challenges, commission, develop and analyse data sets that

directly improve fundraising outcomes. The role will also be responsible for

managing our vital data selections team, who ensure the right supporters are

receiving appropriate communications.

The team will foster a high-performing, results-driven culture that values

collaboration, innovation, and integration. By focusing on excellent supporter

relationship management and purposeful engagement, it will deliver long-term,

sustainable impact to support the NSPCC’s mission.

This will be a pivotal role in driving supporter insight driven change in

Fundraising at the NSPCC.Job purpose

• Strategy and Planning: Use your experience of leading data and analysis to

establish a high performing team who design, deliver and analyse information

that informs our strategic direction

• Delivery: Lead on the identification, development and delivery of analysis

and reporting outputs across Engagement and Fundraising, working closely

with multiple senior stakeholders to ensure business needs are met.

Key relationships - Internal

Reporting to the Head of Audience Engagement and Campaign Planning in

Engagement and Fundraising

Direct Management of 4 staff and a total team size of 7

Works closely with Technology teams providing data engineering solutions

and expert PowerBI leadership

Works closely with the Operations Team, and other Senior Business

Stakeholders

Works closely with Head of Planning, Compliance and Business

Management

Key relationships - External

- Data, insight and analysis networks

- External suppliers of commissioned insight

Main duties and responsibilities

• Develop and lead the Supporter Data Insights and Selections team

• Work with leaders in Engagement and Fundraising to develop and drive the

strategic direction for Supporter Insight, data analysis and data selections

across the NSPCC.

• Build a productive partnership with the PowerBI development hub in

Technology, utilising their semantic models and complex reporting, and

taking on tools they have developed.• Initiate and oversee the development of data driven insight, analysis and

reporting across multiple teams, campaigns and products in the directorate,

ensuring best practice is being adopted and that there are appropriate levels

of quality assurance.

• Deliver via appropriate tools to bring data owners closer to their own data,

such as (but not limited to) provision of Power BI reporting

• Lead on the commissioning and acquisition of appropriate external data to

benchmark our business performance and inform strategic decision making

• Work closely with the Planning and Business Management Team to meet KPI

and other business reporting needs

• Proactively work with Data engineering and the Power BI hub in Technology

Responsibilities for all Staff within Engagement and Fundraising

• To update databases and supporter information systems on a

regular basis in line with Data Protection legislation and NSPCC

policy and procedures.

• To actively participate in regular department and team meetings

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the

demonstration of the NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data

protection regulations and to ensure currency of changing GDPR

regulations.

• To be responsible for personal learning and development, to support

the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team

performance

• To maintain an awareness of own and others’ Health and Safety and

comply with the NSPCC’s Health and Safety policy and procedures

• To take personal responsibility for keeping up to date with NSPCC work to

end cruelty to children, including securing updates on project and service

developments and general NSPCC news.Person specification

• Proven effective development and delivery of strategic data initiatives and

harnessing outcomes to drive business change, and to manage multiple

initiatives as a programme

• Experience of working closely with leaders to define and deliver against data

needs that drive business impact

• Experience of reviewing the effectiveness of business-as-usual activity and

ongoing strategies using data and insight

• Experience in managing and leading data analyst and/or reporting teams and

providing technical and development support to more junior data analysts

• Experience and strong understanding of a range of data analysis techniques

and toolsets

• Highly developed stakeholder management skills and the ability to simplify

technical language for non-technical colleagues

This is a home-based role, working Monday to Friday, 9:00 AM to 5:00 PM. Applications are welcome from candidates based outside Belfast, provided they are resident in Northern Ireland and able to commute to the Belfast office if required.

The External Affairs Manager plays a pivotal role in empowering people with sight loss to live the life they choose. This position leads the development of policy and campaigns within the country, aligning with Guide Dogs’ strategic objectives. Working collaboratively with the central policy, public affairs, and campaigns team, as well as the country leadership team, the role builds strategic partnerships with government bodies, local authorities, societies, and other key organisations. This ensures Guide Dogs remains informed and influential on all policy initiatives affecting the organisation and its stakeholders.

The post holder will be responsible for the day‑to‑day leadership, management and oversight of a team.

The post-holder is responsible for shaping policy positions, drafting responses to consultations from councils, combined authorities, and devolved governments, and driving impactful campaigns at a regional level. A key focus is increasing the involvement of blind and partially sighted people in advocacy and campaigning.

Additionally, the role leads the implementation of Guide Dogs’ regional marketing and communications strategy across the Devolved Nations. This includes raising brand awareness, engaging diverse audiences—service users, families, volunteers, donors, and the public—and delivering integrated communications plans that strengthen Guide Dogs’ presence and impact.

Key Responsibilities

Policy Development

• Lead the creation of country-specific policy and position papers, ensuring alignment with organisational strategy.
• Prepare responses to consultation papers from devolved administrations, local government, and regional bodies.
• Represent Guide Dogs on committees, working groups, and forums, staying informed on policy issues impacting the organisation and its service users.

Public Affairs

• Build and influence relationships with key stakeholders, including elected representatives and senior officials.
• Represent Guide Dogs at Government Scrutiny Committees and cross-party groups.
• Act as the primary liaison with local government and statutory agencies.

Campaigns & Influence

• Strategically lead and coordinate campaigns at a country level, ensuring alignment with devolved policy priorities.
• Develop and deliver campaigns addressing local needs of the visually impaired community.
• Foster partnerships within the Third Sector to build consensus and amplify Guide Dogs’ strategic aims. 

Leadership & People Management

• Provide strong leadership to local staff and volunteers, promoting best practice and knowledge-sharing.
• Oversee recruitment, performance management, and compliance with safeguarding policies.
• Ensure high levels of engagement through effective communication and leadership.

Financial Accountability

• Support fundraising initiatives and monitor operational budgets to ensure efficiency and compliance.

Diversity & Inclusion

• Champion Guide Dogs’ diversity agenda, ensuring services are inclusive and accessible.
• Work with external partners to create a more inclusive environment for people with sight loss.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

At Ambitious about Autism, we're looking for a People Advisory Manager to join our team.

You'll lead and manage the team of People Advisors, as well as the Onboarding team, to deliver a customer and quality focused service to managers and staff on all matters relating to the employment lifecycle for all employees. You'll coordinate and manage employee relations casework and lead on people support queries, advising managers and staff on ways of working and implementing employment policies.

You'll provide guidance on safer recruitment, safeguarding and vetting policies in line with Ofsted, CQC and Keeping Children Safe in Education legislation, as well as managing and reporting on Occupational Health service usage.

We are looking for some who has:

• Demonstrable experience of providing advice to managers and staff on HR related matters.
• Experience of applying and managing pre-employment checks inclusive of DBS, Right to Work and other associated compliance
• Experience and desire in delivering a customer focused advisory and onboarding service.
• CIPD qualified level 5 or above or demonstrable equivalent Employee Relations and HR Management experience.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

The Fleet Manager is responsible for the safe, compliant, and efficient operation of FareShare South West’s fleet, including vans, HGVs, forklifts, and manual handling equipment. This role ensures all vehicles, equipment, and drivers operate to the highest standards of safety, legal compliance, and operational effectiveness.

The Fleet Manager supports the wider operations and volunteer driving teams (including 2X HGV Drivers) through training, onboarding, and best practice-practice guidance. Working closely with Hub Managers, the Head of Operations, Food Manager and external contractors, the role drives continuous improvement across fleet operations and contributes to the smooth running of all FSSW transport activities.

Key Responsibilities
1. Fleet Operations and Maintenance

• Oversee servicing, MOTs, repairs, and maintenance for all fleet vehicles, forklifts, and manual handling equipment.
• Diagnose and triage vehicle issues, coordinating timely resolution with trusted contractors.
• Build and maintain strong relationships with garages, leasing companies, insurers, fuel card providers, and breakdown services.
• Coordinate vehicle movements between sites and garages, ensuring minimal disruption to operations, arranging replacements as necessary.
• Manage fleet related-related budgets, including accessories, consumables, and recurring charges.
• Manage procurement processes (purchase or leased) related to fleet including onboarding and offboarding of fleet.
• Administer insurance policy changes and support the Head of Operations to manage claims involving FSSW vehicles or third parties.
• Maintain accurate fleet records, including maintenance logs, defect reports, mileage, and compliance documentation.
• Monitor and report on fleet performance metrics and deliver continuous improvement initiatives.

2. Driver Leadership and Support

• Provide guidance and support to two HGV Drivers on HGV management and compliance, and support Head of Operations with onboarding HGV Drivers.
• Develop and maintain a “train the trainer” model to ensure high quality-quality driver assessments across hubs, ensuring all staff are trained to the same level.
• Support and develop volunteer driving teams, ensuring driver onboarding and checks are consistent across hubs.
• Promote and model best practice in all driving and vehicle related-related duties.

3. Compliance and Health & Safety (H&S)

• Ensure full compliance with transport legislation, including DVSA standards, driver hours, tachograph rules, and Working Time Directive requirements.
• Oversee daily vehicle checks, defect reporting, and follow up-up actions.
• Maintain accurate records relating to fleet compliance, driver licences, incident forms, and repairs.
• Monitor fleet tracker data and escalate concerns appropriately.
• Support incident investigations, corrective actions, and continuous improvement in safety.
• Undertake relevant training in food hygiene, H&S, and compliance frameworks.
• Work closely with the Head of Operations, supported by the Health & Safety Consultant to embed a culture of continuous improvement and safe working.

4. General Duties

• Respond to enquiries via phone, email, and internal systems.
• Engage positively with hub visitors and external stakeholders.
• Support wider operational activities to ensure smooth running of FSSW services.
• Uphold high standards of professionalism and customer care.

Person Specification
Essential

• Experience in fleet operations, transport coordination, or a similar operational role.
• Strong understanding of vehicle maintenance, safety, and compliance requirements.
• Proactive, solution focused approach with the ability to make sound decisions in fast paced environments.-focused approach with the ability to make sound decisions in fast-paced environments.
• IT competent and confident in using various platforms and systems.
• Full clean UK driving licence.

Desirable

• Experience of working in the voluntary sector or with volunteers.
• Experience of managing a fleet including HGVs.
• Experience of a transport management system.
• Experience of working within a food operation, warehouse, or charitable setting.
• Experience of delivering training or coaching, ideally in a driving, operational or compliance-related context.
• Excellent organisational skills with the ability to maintain accurate records and systems.
• Confident communicator who works effectively with cross functional teams.

Have you got what it takes to help St Margaret’s Hospice raise over £10m+ every year? Do you have a passion for people and building relationships to realise vital income? Do you have experience of fundraising or the commercial acumen to know what makes a great charity retail brand? Can you craft a compelling case for support and negotiate multi-year six figure grants?

Join St Margaret’s Hospice as our Director of Income Generation and play a vital role in ensuring fundraising and retail remain central pillars of our new five-year strategy.

What can you expect to be doing? 

As a senior leader, you’ll help shape the future of St Margaret’s at a defining moment for the hospice sector, where financial sustainability is essential.

Hospices play an integral role in local communities, and here at St Margaret’s, we pride ourselves on thinking of our income generation activities as an extension of the care and compassion that is core to who we are. 

Working closely with your peers within the executive, as well as the Board, you’ll be an ambassador for St Margaret’s, and expected to represent the hospice. You’ll develop and own pivotal relationships both internally and externally, and role model the values of compassion, collaboration and ambition, while holding yourself and others to account so the best interests of St Margaret’s are always met. 

What can you expect to be good at?

From legacies to lottery, challenge events to collections, merchandising to retail operations, you’ll know how to raise significant funds, and will be experienced in leading and inspiring teams to achieve their goals.

Ideally, you will have a strong grounding in charity, either as a fundraiser yourself or having worked in charity retail. Alternatively, you may have transferable skills and the drive to learn and apply your knowledge and experience in a hospice setting.

Either way we are looking for an individual who can demonstrate relevant and lived experience, tenacity, curiosity and a hunger to succeed.

We also welcome high performing individuals who are looking for their first director role.

We invite applications from a diverse range of backgrounds and experiences and are committed to helping you thrive. If you're excited about this role but don’t meet every requirement, we still encourage you to apply.

What can we offer you?

• Salary: £80,000 to £87,975 per annum
• Location: Taunton or Yeovil, with regular travel across Somerset
• Contract: Permanent
• Working Pattern: Full time (37 hours per week), including some evenings and weekends

Holiday entitlement

• 29 days holiday, plus bank holidays, increasing to 33 days after 5 years
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Plus…

• Life assurance cover
• Health Cash Plans
• Virtual medical care with unlimited access to a GP 24/7,
• Confidential and free 24-hour Employee Assistance Programme for you and your family offering: Counselling, Support, Legal, Financial and Medical Information and Advice
• A Vitality & Wellbeing health portal.
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

How to Apply
Click the apply button to complete the online application form and upload your CV.

As part of the application process, you will be asked for to complete a supporting statement detailing how your skills, knowledge and experience align to the person specification.

You can learn more about the role via the candidate pack attached to this advert or, for an informal chat with our CEO, Joanna Hall, contact the Recruitment Team.

With a new CEO in post, and momentum being built as we roll out our new strategy – it’s an exciting time to join the team. We look forward to learning more about you and why you think you can be a great match for St Margaret’s.

Closing date: 6th March 2026. We may close this vacancy early if we receive sufficient applications for the role.

Unfortunately, we are not able to offer visa sponsorship at this time. 

DBS Information

This role requires a criminal background check via the disclosure procedure.

The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.