Marketing and Engagement Officer (Services)

About the Role

You will support our services with marketing to promote engagement with external customers. These services include therapy services, day and evening service and community support worker service. You will develop and deliver marketing of a member-led training programme for external organisations. The purpose of this training is to increase awareness and understanding of brain injury. The training will be developed, delivered and evaluated with our members, who all have lived experience of brain injury. The audience for the training will include organisations, institutions and professionals working with people with brain injury.

Principal Duties and Responsibilities Marketing & Engagement Officer

1. Support our services with marketing to promote engagement with external customers.

2. Lead on the marketing and promotion of services and member led training.

3. Lead on the design work associated with some of this work (e.g., mock-ups, early design concepts, marketing collateral), and present this externally and through social media channels, ensuring consistent use of Headway East London’s branding and voice.

4. Identify and seek out new external opportunities which support the promotion of our services, ensuring that opportunities are quickly acted on.

5. Maintain accurate records and filing systems and ensure effective documentation of project deliverables.

6. Support members to participate in training events (in collaboration with other teams), by providing direct practical assistance.

Key Relationships - Internal and External

Internal: Clinical Lead, Service Managers, Comms Team, and members of Headway East London.

External: Professionals from the public sector supporting people with acquired brain injuries.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability 

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.