Caseworker

About the Role

We are recruiting for a compassionate and committed Caseworker. The role of the Caseworker includes providing advice, advocacy, support, working directly with local authorities and statutory organisations, and signposting survivors and their families to relevant partner organisations.

The postholder’s main duties will be delivering the Better Together project, which provides early intervention and support to survivors of ABI through the collaborations at partnering hospitals, including the Royal London Hospital, the National Hospital for Neurology and Neurosurgery at Queen Square, and Homerton Hospital. The role will also involve one to one casework appointments and contributing to the delivery of the wider casework service; providing advice, advocacy, support, working directly with local authorities and statutory organisations, and signposting survivors and their families to relevant partner organisations.

Principal Duties and Responsibilities

• Undertake responsibility of our Better Together project over multiple sites, including visits to each partnering hospitals on a weekly basis to support early intervention by providing information, emotional support and assistance to the survivors of ABI and their families.
• Support survivors of ABI, their families and carers through Casework projects, advocacy and guidance to include things like accessing the right benefits, housing issues or gaining the right care moving forward.
• Make appropriate referrals to Headway London services, and other relevant professionals/ services.
• Contribute to events for professionals engaged in working with people with lived experience of brain injury, highlighting the needs of our members and the work we do.
• Maintain confidentiality, factual and accurate notes on all contacts with members, families and all other agencies involved in their support, ensuring database is updated regularly and efficiently.
• Support the Senior Caseworker in providing a safe and welcoming space for members, patients and families to seek support and guidance whilst liaising with clinical staff to ensure a holistic approach to their care and support. 

Key Relationships - Internal and External

Internal: Casework Team and wider team, Members, their carers and families and volunteers.

External: External partnerships such as hospitals, solicitors. 

Other

Apply the Headway London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.