Health, Medical Jobs in Greater London
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
The role is offered on permanent, hybrid basis and is responsible for delivering the website strategy to support online presence, functionality and to grow digital performance. You will join the lively and passionate MarComms team, which is firmly integrated within our Fundraising Department, as the first point of contact for all website-related activity, advising teams and supporting campaign planning wherever website integration is required.
You will have experience in a similar role and hold in-depth knowledge and experience of current digital trends, tactics and strategy to be able to advise on digital approaches. You will have passion and enthusiasm for the work of London’s Air Ambulance Charity and hold strong communication skills with a flexible approach to work.
If you think this role is for you, apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Summary
Are you passionate about securing and developing corporate and high value partnerships that have the power to save lives? Malaria No More UK is seeking a partnerships professional with the ambition and ability to build strong fundraising partnerships with the private sector, that help move us closer to a world free from the devastating impact of malaria.
About Malaria No More UK
Malaria has been described as the oldest killer disease in history. Even now, despite recent progress, it claims the life of a child every minute.
Malaria No More UK (MNMUK) brings proven global experience and expertise in advocacy and creative communications to the zero-malaria fight. From our locations in London, UK and Nairobi, Kenya we aim to accelerate an end to this deadly disease by:
- Securing leadership and investment globally and in the UK
- Building a powerful, united voice for the global malaria campaign to hold leaders to account
- Strengthening local advocacy capacity in key countries in Africa
Since 2000, the world has made enormous progress. The global malaria fight is becoming the biggest public health success story in history, and we are determined to maintain momentum.
About the role
The Corporate Partnerships Manager role is responsible for delivery across the breadth of the partnerships pipeline. An estimated 50% of the role will be devoted to new business development, including prospect identification, and shaping and delivering pitches and proposals to corporates and their foundations to meet fundraising targets. The remaining 50% of partnership work will be dedicated to delivering an excellent standard of partnership management to several longstanding existing supporters, working creatively to identify and develop opportunities to maximise their impact.
As our corporate supporters can be powerful partners in the delivery of our advocacy and communications goals you will be confident working with colleagues internally to translate campaign plans into engagement opportunities for private sector partners. You will also be able to co-ordinate colleagues to meet new business deadlines and to ensure agreed partnership deliverables are achieved.
This role sits within our Philanthropy and Partnerships team of five, who focus on income generation through grants, philanthropy, corporate partnerships and individual giving and fundraising. The post holder will work particularly closely with the Head of Philanthropy and Partnerships, as well as equipping Directors and our CEO to engage corporate partners and prospects where appropriate. As a member of a comparatively small, highly ambitious team, there may, with time, be opportunities for the post holder to extend their experience beyond corporate partnerships, into other fundraising areas, should your skill set meet an identified need.
About you
You may be an established corporate fundraiser seeking a role where you can take on greater responsibility for managing your own pipeline of prospects and key partnerships. Equally you may come from outside the sector and be able to offer clearly transferable experience of securing and developing partnerships (especially those with a “purpose” focus).
Whatever your background you will be a self-starter who is highly motivated and excited by the opportunity to think creatively about corporate partnerships that can enable Malaria No More UK’s unique advocacy and campaigning offer, with a clear goal to ending one of the world’s most significant and oldest killer diseases.
You will also be able to demonstrate the good organisation needed for successful partnership management, and the attention to detail and strong communication skills needs to build relationships and prepare and deliver funding proposals and pitches.
MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More. We welcome applications from candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Staff benefits include:
- 10% employer pension contributions.
- 28 days’ annual leave plus public holiday days in the postholders country of residence.
- Subsidised gym membership.
- Fully flexible working opportunities
- Interest-free staff season ticket loan and bicycle loan schemes.
- Continuing personal development opportunities.
- Professional training & qualifications subsidy.
Application and Interview Process
To apply, please send your CV and a covering statement detailing how you fit the role and why you want to work for us. Please also indicate your current salary expectations in your covering statement. We value transparency and aim to offer competitive renumeration packages based on experience, relevant qualifications and market standards.
Closing Date: 1st June 2024 – Please note that this vacancy may close early if we receive a sufficient number of applications. Therefore, we encourage interested candidates to apply promptly.
There will be a two interview process conducted via Microsoft Teams.
To bring unifying and impactful communications, campaigns and partnerships to drive advocacy to end malaria for good. faceboo
The client requests no contact from agencies or media sales.
Role description, April 2024
Reports to: Director of Communications and Marketing
Direct reports: None
Role Summary
This exciting role will enable Alcohol Change UK to reach millions of people across the UK with key messages about alcohol and alcohol harm, delivered through print, online, and broadcast media engagement tactics. With a high level of existing press interest in our work and campaigns (including our flagship Dry January® campaign), this is an exciting moment as we look to develop our proactive media engagement and share reframed stories about alcohol which resonate with a huge audience. Your work will drive significant awareness of our organisation, and ultimately enable millions of people to transform their relationship with alcohol.
Key Tasks and Responsibilities
Media engagement
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Manage the organisation’s media inbox and phone line, handling enquiries from journalists and providing responses in a timely manner
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Provide regular out of hours media cover on a rota basis (scaling depending on busier campaign periods, shared fairly with others and TOIL provided for hours worked)
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Develop public media statements and quotes across the whole spectrum of Alcohol Change UK’s work, issuing to press both reactively and proactively
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Provide ongoing development of our key lines library, regularly reviewing responses we have on file for a range of topics
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Support Alcohol Change UK spokespeople (Chief Executive, Directors and others) prepare for interviews: developing tailored briefings ahead of opportunities, providing a sounding board to rehearse key lines when required and giving feedback on appearances to support ongoing development
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Manage our media database and reporting tools, providing regular condensed reports for the Director of Communications and Marketing/CEO/Board and develop insights-gathering to better inform our media engagement strategy
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With the Director of Communications and Marketing, play a key role in media crisis management, escalating issues as appropriate, suggesting solutions and developing organisational responses to sensitive situations
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Support the deployment of Alcohol Change UK voices, working closely with the Engagement Team to identify Community Champions, Ambassadors and others who are happy to be supported to share their experiences of alcohol and alcohol harm with the media
Developing a new proactive media strategy
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Plan and deliver a new strategy for generating proactive media coverage, where Alcohol Change UK’s research, campaigns, parliamentary and wider activity connect with larger audiences in a strategic way
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Working closely with teams across the organisation, craft compelling media plans and press releases to generate coverage of our work
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Bring fresh energy to opportunity spotting, securing opinion pieces, expert comment, letters to editors and other ‘newsjacking’ content – particularly on ‘culture change’ topics such as sober shaming and stigma
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Manage relationships with key journalists in our sector, exploring opportunities for partnerships and exclusives
Campaign media activity
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Particularly for our flagship Dry January® campaign, and with the support of the Director of Communications and Marketing, develop media support briefs for external media agencies, when required
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Develop fresh strategies and media angles for annual campaigns (Dry January®, Sober Spring, Alcohol Awareness Week) to keep activity engaging for public and returning audiences
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Think creatively to craft media strategies which are tailored to reach segmented audience groups, aligning with targets for individual campaigns to reach under-served communities
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Provide detailed campaign media evaluations, insights and learning reports
Other
You will also be expected to:
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Work closely with colleagues across the charity to support their work and to act as ‘one team’
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Contribute actively and positively to charity-wide strategies
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Continually develop your knowledge of alcohol harm and solutions to it
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Act as a positive ambassador for Alcohol Change UK at all times
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Know, embrace and actively uphold the values of Alcohol Change UK at all times
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.
The client requests no contact from agencies or media sales.
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer.
Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer.
We welcome applications to work full time or part time, minimum 28 hours a week, please specify the hours you wish to work in your cover letter.
The client requests no contact from agencies or media sales.
£40,500 - £44,100 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
Prostate cancer is harming too many men, in exchange for too few cures, which is why we are motivated more than ever to deliver a future where prostate cancer is no longer limiting men’s lives. We invest in the most innovative research which will expand our understanding of prostate cancer and one day improve the lives of men with the disease. Recently we announced the funding of the TRANSFORM study, a £42 million programme to trial on a national scale new ways to screen for prostate cancer. It’s through this initiative that we intend to generate the definitive evidence needed to underpin a national screening programme for prostate cancer which could save thousands of men’s lives each year.
What the job involves
As a Diagnosis Research Lead, you’ll oversee the management of the TRANSFORM study on behalf of the charity, closely monitoring progress and spend against project timelines/budgets and regularly reporting back to key stakeholders internally and externally about this exciting initiative. You’ll regularly liaise with the study leads and the wider network of collaborators, as well as set up and oversee the management of the governance steering committees for the programme.
You’ll develop a detailed understanding of our portfolio of research and the wider diagnostic research landscape for prostate cancer, establishing and maintaining relationships with relevant research groups and companies working in the diagnostic space. This role will also involve working closely with colleagues in our communications and fundraising directorates to showcase the TRANSFORM study to public, scientific and healthcare professional audiences, demonstrating our research efforts towards achieving earlier and accurate diagnosis.
What we want from you
We believe the TRANSFORM study will generate practice-changing evidence to support screening for prostate cancer, with the potential to save thousands of men’s lives in the UK each year. This is therefore a critical role to us. We’re looking for someone who is passionate about, and experienced in, research grant management and in particular, the management and delivery of multi-site clinical trials.
We’re looking for someone who is enthusiastic about research and able to understand and communicate complex scientific information found in applications, progress reports, research papers and presentations. You’ll be a confident and clear communicator, able to build strong working relationships and provide valuable support to a wide range of stakeholders, including senior researchers, senior colleagues, trustees, corporate partners and committee members.
With experience in project management, you’ll have an ability to organise and prioritise a diverse workload depending on business need, delivering to stipulated timeframes whilst consistently maintaining the highest standards, with a meticulous attention to detail. This role will also require you to be proficient in the use of standard IT packages (most notably Microsoft Office), ideally with experience of grant management software such as Symplectic Grant Tracker.
Importantly, you must be excited and motivated about achieving major improvements for men with, or at high risk of, prostate cancer.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 12th May 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 20th May 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At The Scar Free Foundation, we’re a powerful team of five highly-motivated people who are spread across the UK. We’re looking for a Senior Trusts Fundraiser to join us in our mission to achieve a #ScarFreeFuture.
This role is for someone with at least two years’ experience of Trust fundraising. With your brilliant writing skills, you’ll know how to present complex ideas simply, make things concise, and enrich your work with creativity to make it persuasive for potential donors.
-- Senior Trusts Fundraiser
-- £40,000 Annual Salary
-- Flexible, Home-Based Working
-- Permanent, Full-Time Role
We fund medical research to find treatments for people with scarring.
The client requests no contact from agencies or media sales.
For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.
As the Engagement Events Lead, you will oversee the planning, project management, and delivery of a diverse portfolio of bespoke events across the organisation. These events, ranging from dinners and receptions to webinars and VIP tours, will serve to maximize donor cultivation and stewardship opportunities. With a keen attention to detail, you will prepare and maintain project plans for each event, ensuring that deadlines are met, and budgets are adhered to while providing regular updates to stakeholders.
Working closely with colleagues across fundraising, particularly with the High Value Fundraising teams, you will build strong working relationships to ensure the successful delivery of events. This entails leading project group meetings, responding to inquiries from various stakeholders, and advocating best practices in event management. Additionally, you will supervise staff and volunteers at events and maintain excellent relationships with internal colleagues and external stakeholders to facilitate effective collaboration throughout the event process.
To be considered, you will bring experience of delivering successful event/project management in a fundraising environment and will have planned and delivered a portfolio of events/projects to meet targets, within budget. You will also have a proven track record of building and maintaining relationships with a variety of stakeholders from diverse backgrounds
To apply, please either send an updated CV in response to this advert, or contact Sema Hussein at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.
As the Product Development Lead you will be a crucial role within the fundraising team, focusing on the strategic planning and execution of a diverse range of fundraising products. This position is pivotal in identifying innovative opportunities that resonate with the charity's strategic vision, leading efforts in insight gathering, ideation, prototyping, and testing. The aim is to craft fundraising products that not only raise funds but also enhance the quality of life for the beneficiaries.
In addition to product creation and development, this role involves extensive collaboration with various stakeholders across the three charities, including NHS front-line staff, directors, and senior leadership, to foster a culture of innovation and support for new initiatives. As part of the Fundraising Innovation strategy, the role encompasses leading new product development sprints, analysing fundraising events, and working closely with managers to capitalise on collaborative opportunities, all aimed at increasing income and diversifying the funding base.
They are seeking someone who has a strong understanding of new product development principles and the ability to take products from concept to market, ideally gained within a fundraising setting. You will have experience using data insight for decision-making, and time management skills to consistently meet deadlines. Experience in building relationships and influencing stakeholders across the organization, as well as knowledge of fundraising regulation, databases, and Facebook fundraising, are highly desirable attributes for this role.
To apply, please either send an updated CV in response to this advert, or contact Sean Fallows at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
For over 500 years, Guy’s and St Thomas’ Foundation have been a constant in London’s ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy’s and St Thomas’ Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy’s & St Thomas’ Charity, Guy’s Cancer Charity & Evelina London Children’s Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy’s and St Thomas’ Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income – this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it’s family of linked charities.
The Supporter Experience and Journeys Lead, part of the Supporter Experience Team, will be responsible for overseeing the daily implementation of supporter journeys. This entails managing timelines and ensuring that all deliverables are achieved.
The Contract:
Salary: £37,332 to £42,099 (depending on experience)
Contract Type: Permanent
Hours: Full time 35 hours per week
Work arrangements: Hybrid
Benefits:
- Up to a 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay, accessible without length of service requirements.
- Health and wellbeing programme offering optional free yearly health check-ups.
- Support for healthy eating, including fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays).
- Subsidies for glasses.
- Employee Assistance Programme.
About the role:
As the Supporter Experience and Journeys Lead you will collaborate closely with fundraising and support teams, managing the supporter panel and implementing new initiatives to enhance supporter experiences. You’ll update the supporter experience toolkit and ensure alignment with organisational best practices.
About you:
- Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
- Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing.
- Experience in reporting, evaluating, and testing.
- Experience of facilitating workshops both virtually and in person.
- Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce)
- Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
- Understanding of NHS Charities or healthcare fundraising
To apply, please either send an updated CV in response to this advert or contact Gemma Hannington at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy’s and St Thomas’ Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with Parkinson’s UK to find their new Celebrity Lead.
Parkinson’s UK offer hybrid working a minimum of 2 days per week from their London office.
In this role, you take responsibility for developing new and existing relationships with our celebrity supporters and their agents, stewarding their journey with the charity and making them strong and dedicated advocates across our strategic priorities. You’ll bring creative and proactive ideas ensuring we’re prioritising requests to maximise the potential of our high profile supporters.
Key Responsibilities:
· Implement and own our celebrity strategy and individual stewardship plans to support this, resulting in highly committed and engaged high profile supporters.
· Lead on outreach and negotiation with new, potential supporters for charity activities.
· Manage and prioritise requests for VIP support from across the charity ensuring that they are aligned with our strategic aims.
· Be the first point of contact for celebrities looking for support, signposting them within the charity or acting as intermediary for confidential requests.
· Take responsibility for the management and development of the Celebrity Officer.
· Work with colleagues across the charity to maximise our celebrity supporters across all communications channels, highlighting new opportunities as they arise.
· Make sure that our celebrity supporters are well briefed and up to date with key messages.
· Ensure that our celebrity activity is tracked, reported and evaluated to show the value they bring to the charity.
Person Specification:
· Extensive experience of working strategically with celebrities and their management teams.
· Creative and proactive approach to celebrity engagement and ongoing stewardship.
· Negotiation and persuasion skills to ensure that high profile supporters understand why we’re the Parkinson’s charity to support.
· The ability to build and maintain relationships with discretion and sensitivity.
· Understanding and awareness of the GDPR when handling personal data and information.
· Working understanding of PR and social media to amplify opportunities.
· Excellent attention to detail, organisational and communication skills.
· Ability to prioritise your workload and support your team members to do the same in line with organisational priorities.
· Experience of operating in a modern digital workplace, including using digital tools (and what is needed from the role) to work collaboratively and productively.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Closing date: 19th May
Virtual Interview date: 30th May
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This role sits within the Development team, a sub-team of Philanthropy, at Alzheimer’s Society and plays a vital role in the success of our Insurance United Against Dementia campaign. Insurance United Against Dementia (IUAD) is a senior volunteer led industry initiative which has raised an incredible £9million to date. We have ambitious plans to reach an initial £10million target within the next 12-months and to take the campaign into a second phase to achieve further impact.
Since the campaign launched in September 2017, we have seen significant success, raising awareness of dementia and the profile of Alzheimer’s Society and IUAD across the industry through corporate partnerships, philanthropy, industry events and owned activities.
We are looking for an individual who matches the ambition of the team and our industry supporter, someone with a personable style that can take ownership of the events fundraising stream and communication plans for the IUAD campaign.
The post holder offers unique opportunities to take responsibility for key initiatives, such as our flagship fundraising event, the Insurance Day for Dementia. The successful candidate will also lead on the securing, development, and delivery of activity within industry events and fundraising events led by industry supporters.
The role also leads key supporter and industry communications which help to celebrate successes and impact, while also growing awareness and engagement. This multi-faceted role will also support activations and exciting events, which are secured through our other development board and campaign, Sport United Against Dementia.
Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome new skilled fundraisers to the team at a hugely exciting time as we build on the momentum achieved from our development boards to date. There is the opportunity to expand and grow income from a strong position with dedicated senior level support and this role is crucial to driving the continued success of activity with the insurance industry and meeting targets.
About you
We are looking for a professional and driven individual, with demonstrable experience of high value fundraising and working with senior stakeholders, and or partners.
The right candidate will:
- Demonstrate successes in achieving ambitious five and six figure fundraising targets from relationships, activities, or events.
- Be excited by the opportunity to own and develop key activities with our industry led campaign – utilising the experience and networks of our board members and other advocates.
- Have the confidence to add their personality, creativity, and ideas to further develop existing activities and to identify / cultivate new opportunities made available by our supporters.
- Develop and deliver memorable ways to promote the campaign to increase engagement and awareness and celebrate successes.
Personal attributes
- Verbal and written communication skills to liaise with a diverse range of stakeholders and customers to maximise outcomes for Alzheimer’s Society and people affected by dementia.
- Experienced project manager, skilled at planning and coordinating event logistics, and the ability to steer opportunities from start to finish.
- Experience of working with businesses to engage staff with charitable initiatives, and the ability to co-ordinate numerous stakeholders simultaneously.
- Demonstrate a positive, solutions-focussed attitude to bring fundraising activities to life for external audiences.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to again be partnering with a well known children's health charity to support the recruitment of a new Individual Giving Manager (Acquisition)
What’s on offer:
- A competitive Salary - £37,000 - £42,000 (Depending on experience)
- Hybrid Variable (either tied to London and / or Bristol office) or Home Based within the UK
- Full-time 35 hours per week
The Individual Giving Manager will be responsible for reaching new supporters, developing and implementing engaging and innovative marketing activities that attract a range of new donors for the charity. They will use a variety of channels including digital, face-to-face and DRTV, and work with teams across the charity to ensure the impact of all activity is maximised.
Key responsibilities include:
- Working with the Head of Individual Giving and Legacies create and review plans to deliver strategies within agreed income and cost thresholds, generating sustainable year on year growth.
- Working with the finance business partner prepare financial business cases to drive the development of the supporter acquisition strategy. Make the case for new fundraising methods with clear understanding of ROI, supporter acquisition cost, and channel payback models.
- Monitor performance against budget: ensure financial targets are met, monitor any shortfalls, and take remedial action as necessary.
- Experience of Individual Giving and acquisition programmes.
- Manage agency and supplier relationships - including with creative agencies, list brokers, media buyers, fulfilment houses and external professional fundraising organisations - to deliver agreed plans and campaigns.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
At Guy’s & St Thomas’ Foundation, our mission is crystal clear – to lay the foundations of a healthier society. Nestled in the heart of Southwark, London, our foundation boasts a rich history. We operate in collaboration with our local NHS hospitals through our charity brands. Additionally, we establish partnerships with local organizations, offering funding to drive essential programs, delivered through our subsidiary organization, Impact on Urban Health.
We are recruiting for a Fundraising Compliance Manager looking to make a difference in how we fundraise and support our fundraising charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity.
The successful candidate will need to be a detail orientated, solution focused, project manager with expert knowledge in fundraising and data protection regulations. We are looking for someone to lead and maintain a culture of compliance across all elements of fundraising and supporter engagement in this stand alone role.
As our Fundraising Compliance Manager, you will be the focal point for compliance, providing guidance and advice to colleagues ensuring that we have sufficient controls and processes in place across all areas of fundraising. In addition, you will provide comprehensive front line and administrative support, to facilitate best practice across Fundraising/Charity regulation and the General Data Protection Regulation and help embed this in our ways of working. You will produce and deliver training and supporting documents to upskill staff and to ensure consistency across the team, as well as identifying areas for improvement and development. You will keep your knowledge up-to-date and will be confident in communicating with staff at all levels and with varying levels of understanding; in an engaging and accessible manner.
Excellent organisation and project management skills will be required to ensure that projects and the day-to-day delivery and reporting of compliance is on track.
Key Responsibilities
Overarching responsibilities
- To oversee and be the main port of call for all compliance, data protection and gift administration queries in respect of fundraising.
- To develop and maintain robust operational frameworks, processes, systems and governance structures for compliance and gift administration that instil confidence and assurance in our fundraising operations and our ability to fulfil our contractual obligations as data processors and controllers.
- To provide guidance to fundraising colleagues and other stakeholders on compliance and data protection queries.
- To develop and maintain a culture of compliance across the Foundation through developing and delivering training and producing guidelines and departmental policies.
- To conduct periodic reviews or audits (to include external suppliers) to ensure that compliance procedures are followed and fit for purpose.
Gift Administration and Implementation
- Support our fundraising colleagues to maximise their income and engage with supporters in a compliant way
- Triage and respond to gift administration and compliance queries and requests within defined service level times
- Produce and keep updated, relevant guidance, tools and resources for colleagues across the fundraising function
- Develop new strategies to provide the best support for our fundraisers and work to build new and lasting relationships with key stakeholders
- Advise senior stakeholders on the benefits and risks of our activities and advise on the best course of action
- Working with the legal team, develop and maintain the appropriate gift agreements and similar documents, supporter communications and online pages, and support fundraising colleagues and supporters to complete the appropriate paperwork ·
- Manage the Fundraising Support email address/enquiry channels
- Ensure policies around philanthropy and gift management are up to date and disseminated appropriately across the Foundation.
Fundraising compliance and data protection
- To evaluate and apply the Data Protection principles to variable and challenging scenarios, supporting colleagues to find solutions to their problems within the limits of the law.
- Ensuring we are aware of and reacting to any fundraising and data protection regulations changes. Regulations include GDPR/UK Data Protection Act 2021, Fundraising Regulator's Code of Fundraising Practice, Charity Commission guidelines, BACS, and PCI DSS Compliance. HMRC Gift aid guidelines.
- Recognise that a change in procedure or legislation external to the Foundation has implications and who needs to be notified of the changes.
- Produce and continually monitor our operational policies; modelling best practices against the Fundraising Regulator's Code of Fundraising Practice
- Responsible for reviewing all fundraising contracts and third-party agreements for data capture to ensure they are in line with all compliance regulations, ensuring our supporter data is adequately protected, any new fundraising processes and procedures are compliant, and fulfilling the operational commitments associated. Suggest and negotiate amendments, and if the necessary compliance clauses cannot be met then decline authorisation to work with that third party.
- Assess data risks and complete Data Protection Impact Assessments where required, being prepared to work with colleagues to pull together the relevant information and present to the data protection lead for sign off. ·
Leadership
- Where necessary, be prepared to make pragmatic decisions on where we should be focusing resources.
- To develop a programme of training and guidelines to cover complicated rules and processes in a concise and accessible manner. To identify and address where the knowledge gaps exist.
- Monitor workflows and procedures identifying and implementing new efficiencies to increase work output and reduce service delivery timeframes
Skills and Experience
Essential criteria
- Experience of working in a compliance or similar function
- Experience of working in fundraising or with fundraisers
- Project management experience, leading multi-faceted projects
- Experience of working in a regulated environment
- Experience in creating and delivering strategic objectives and plans
- Experience of reviewing a variety of legal agreements, including gift agreements and similar documentation
- Experience of writing policies and procedures Knowledge of the Raiser's Edge or similar fundraising CRM system (desirable) or demonstrable ability to get quickly to grasp with new data systems Essential criteria
- Extensive knowledge of UK Data Protection legislation (in particular UK GDPR and PECR), Fundraising Regulations (Code of Fundraising Practice and Charity Commission regulations) and a track record of how to apply them.
- Problem-solving skills
- Ability to understand and interpret complex legislation, regulations and guidance and make it accessible to others.
- Ability to constructively challenge the status quo and see alternative solutions to overcome barriers.
- Excellent team player willing to be flexible to support colleagues in a busy environment.
- Numerate with the ability to record and assimilate complex information accurately
- Excellent time management with the ability to prioritise the work of a team and produce high-quality outputs
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.