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Individual Giving Officer

Hatfield, Hertfordshire (Hybrid)
£27,500 - £30,000 per year
Full-time or part-time (30 - 37 hours per week / 4/5 days)
Job description

Individual Giving Officer
Salary:  £27500 to £30,000 FTE 
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week OR Part time 30 hours per week over 4 days 
Location: Hybrid / Hatfield

Are you passionate about fundraising? Would you like to play a key part within a growing charity focusing on making a difference to vulnerable young people in your local area? We would love to hear from you!

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems.

What can we offer you?

  • A supportive, knowledgeble team and organistion 
  • 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
  • Holiday Purchase Scheme
  • People's Pension Plan contribution
  • Group Life Insurance plan
  • Opportunities for personal and career development
  • Hybrid working - option to work from home up to 2 days per week
  • An additional annual leave day on your Birthday
  • Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
  • Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

Job Purpose:

  • Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team
  • Have day to day responsibility for the Individual Giving income stream
  • Manage a portfolio of existing Individual Giving supporters, providing exceptional supporter care and building relationships, stewarding and nurturing existing donors.
  • Improve supporter retention and maximise donors’ lifetime value to hyh
  • Manage, develop and lead on the use of hyh’s CRM effectively to segment data and make insight-led decisions. This includes developing new reports, liaising with the external CRM consultant to make improvements, writing up procedures and training members of the team in best practice.
  • Acquire and develop new donors through solicitation and stewardship plans using a supporter journey programme to build engagement and loyalty.
  • Develop marketing and comms materials through digital and other channels to deliver the programme.
  • Maximise all opportunities to develop regular giving, appeals, one-off occasion donations, in-mem and legacy


  • Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
  • Excellent interpersonal skills with the ability to build rapport and communicate sensitively; negotiating effectively to generate support among people from diverse backgrounds and all levels
  • Strong analytical and methodical IT skills
  •  Approachable, creative, ‘can-do’ attitude
  •  Ability to motivate others and work as part of a team
  • ·Good numerical skills

Full Job Description available attached to Job Advert.  

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.  

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so


Posted by
Herts Young Homeless View profile Company size Size: 21 - 50
Posted on: 20 May 2024
Closed date: 07 June 2024 at 23:59
Job ref: IGO01
Tags: Admin, Fundraising

The client requests no contact from agencies or media sales.