Bilingual Advice and Support Worker (English/Arabic) 2 days a week

Are you a trusted Arabic-speaking adviser with strong community links? We’re looking for someone with experience, empathy, and an existing client base to help us launch a dedicated advice service for Arabic-speaking residents in West London.

You’ll lead on providing tailored advice and support to Arabic-speaking individuals and families, focusing on the most urgent needs in the community — from housing and welfare to digital skills and healthy living. This is a rare opportunity to shape a new bilingual service within a respected community organisation with a long track record of delivering high-quality support to racially minoritised groups.

Main duties:

·       Deliver a bilingual advice, information and support service in Arabic and English to members of racially minoritised communities in Kensington and Chelsea and neighbouring boroughs, with a focus on housing, utilities, energy saving, welfare benefits, employability, healthy lifestyles, support for disabled people and carers, basic digital literacy skills, and related issues (NOT including medical, legal, or immigration-related advice)  

·       Provide non-regulated money guidance (NOT including financial advice services regulated by the FCA) after appropriate training

·       Signpost or refer clients to other service providers as appropriate

·       Maintain individual files on all clients and all action taken, using Advice Pro software

·       Undertake appropriate training

·       Provide digital literacy training or support to service users through workshops and/or one-to-one instruction, after appropriate training

·       Arrange and facilitate workshops for service users, where applicable

·       Work cooperatively with other staff and volunteers

·       Produce regular updates on work for the Director / Deputy Director and the Management Committee

·       Participate in supervisions, performance appraisals, file reviews, and internal meetings

·       Undertake other reasonable tasks as required