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Volunteer Recruitment and Engagement Coordinator

Home-Start Cymru
Cardiff, Cardiff (Hybrid)
£22,047 - £29,000 per annum (Band 2)
Job description

Hours of work: Flexible. We are happy to discuss hours of work, we would need a minimum commitment of 20 hours a week and would also consider this role at 37 hours a week (full-time). We are committed to supporting people to work flexibly around caring responsibilities.

Salary: Band 2 £22,047 - £29,000 per annum

Location: Cardiff / or remote

Key working relationships; Volunteer Consultant, National Volunteer Manager, Recruitment & Development Officer

About Home-Start Cymru; We are a charity that operates throughout Wales to support parents, carers and families when they need us most. Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at the best of times. Families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. That is when Home-Start Cymru can help. A carefully selected volunteer supports the family regularly to offer non-judgemental, emotional and practical support. We combine the strengths of our community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait.

Job Purpose: The role of the Recruitment & Engagement Coordinator is essential in bringing in new volunteers to the organisation. Our volunteers are at the heart of HomeStart, without them, we couldn’t provide the vital support to families and children in need across Wales. Home-Start Cymru has an ambition to reach more families, to do this, we need to recruit, train and engage with even more volunteers across Wales.

Job Summary: The Recruitment & Engagement Coordinator is responsible for the recruitment and engagement of new volunteers across Wales, ensuring they have a positive experience with us throughout their volunteering journey. 

The appointment is subject to an enhanced Child and Adult Workforce DBS disclosure check.

Specific Duties and Key Responsibilities

Attraction of Volunteers

  • Post opportunities and develop relationships with national volunteering partners, including but not limited to, Volunteering Wales, WCVA and Careers Wales.
  • Develop and maintain a stakeholder map of volunteer involving organisations across Wales, working with localities on managing and maintaining these relationships.
  • Ensure local areas have the required resources to attract volunteers locally. Working with the Head of Marketing to facilitate this.

Recruitment and Induction

  • Manage the volunteer recruitment mailbox
  • Act as a first point of contact for all volunteer enquiries
  • Work with colleagues to conduct volunteer interviews over the phone /on teams
  • Process DBS checks and references as required
  • Work with the Safer Recruitment Lead (National Volunteer Manager) to ensure volunteers are approved as active.
  • Work within the volunteering team to streamline recruitment processes, providing a quick enjoyable experience for new volunteers
  • Work with local managers to support effective matching of new volunteers
  • Ensure all volunteer communications follows brand guidelines

Training and Engagement

  • Book volunteers on mandatory training, including sending reminders to increase engagement and retention on sessions
  • Support the National Volunteering Manager to engage with volunteers nationally, facilitating consistent communication and recognition of volunteers.

Compliance of volunteers:

  • Follow policies and procedures to ensure the recruitment process is fully compliant
  • Monitoring and Reporting:
  • Process all new volunteer data using a central database
  • Run reports as and when required.


  • Work to objectives as set by your line manager
  • Support the volunteer team as required with additional administrative support in the processing and management of volunteers.
  • Work collaboratively within the volunteer team and wider organisation.


  • Understand the Home-Start Cymru safeguarding policy, processes, and practices.
  • Ensure the safeguarding & child protection policies are implemented and adhered to.

By excelling in these areas, you will contribute to Home Start Cymru's mission of supporting families and strengthening communities throughout Wales. Your role as a Volunteer Recruitment & Engagement Coordinator will be integral in bringing in more volunteers to support more families across Wales. In consultation with the post holder, this job description is liable to variation by Home-Start Cymru to reflect actual, contemplated, or approved changes in/or to the job.

Person Specification

Essential skills and competences:

  • Experience of working in recruitment either volunteer or staff recruitment.
  • Strong administrative skills.
  • Experience of using databases and processing large volumes of information
  • Understanding of safer recruitment practices.
  • Ability to work on own initiative.
  • Ability to work as a member of a team.
  • Aware of and sensitive to equal opportunities
  • Passion for working in the voluntary sector.

Desirable skills and competences:

  • Knowledge and / or experience of the voluntary sector.
  • Knowledge and/or experience of Home-Start Cymru’s work and practice.

Essential Attributes

  • Warm, empathic, calm, friendly, non-confrontational.
  • Energy, enthusiasm, flexibility, commitment, integrity, motivated.
  • Commitment to work in a non-judgemental and anti-discriminatory way.
  • Commitment to Home-Start Cymru’s vision, mission, and purpose.
  • Commitment to personal and career development.

To apply: Please email a CV and covering letter by Sunday 12th May

Posted on: 30 April 2024
Closed date: 12 May 2024 at 23:59
Tags: Social Care/Development, Volunteer Management