Operations Manager

The Operations Manager is a senior leadership role with Home-Start Wandsworth, responsible for overseeing the operational effectiveness of the organisation.  They will work closely with the Managing Director, and other members of the leadership team, to ensure the success and long term sustainability of the charity.

The role oversees the operational functions of the charity including HR, IT and Finance, as well as support of service development projects.  The role also requires project management of grant applications, delivery and reporting, and plays a pivotal role in shaping how we measure, communicate and enhance the impact of our work.  This is a strategic and hands-on leadership role.

Key Responsibilities:

Leadership

To work collaboratively with the Managing Director and other senior leaders to

●      deliver the objectives of the organisation.

●      develop our services & ways of working to ensure the charity’s long term sustainability.

●      engage and motivate the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

●      work closely with the Family Support Manager, to ensure our data needs are aligned with our Impact Measurements.

●      contribute to strategic planning and collaborate with external advisors on specialist projects as required.

Operations

●        Oversee the implementation and development of operational policies and procedures, including GDPR, HR, Finance and IT.

●        Ensure the systems, processes and policies the team are using are understood and working effectively and that ways of working are compliant with all current policies, or recommend changes as relevant.

●        Manage the operations and ensure efficient use of resources.

●        Manage the budget, reconciliation and year end accounting processes.

●        Lead on operational projects and oversee office administration, tech support and premises management.

●        Lead on Quality Assurance requirements related to operational delivery.

●        Manage data collection and evaluation across multiple platforms including charity log.

●        Produce tailored reports and insights for funders, Trustees and partners.

●        Manage outsourced contracts.

Organisational Development

●      Lead on service development projects to support agreed strategies, priorities and commitments, working with other members of the team as relevant.

●      Explore/recommend other service developments that would benefit the organisation by engagement with other Home-starts and relevant organisations.

Grant Management

●        Work closely with the Managing Director and Fundraising function to project manage grant and trust applications, deadlines and progress reports.

●        To ensure effective monitoring of all grant & trust commitments & deliverables, liaising with other members of the team as appropriate.

●        Deliver a regular report to the Board on performance against grants and trusts.

Team Management

●        Provide direction to the Business Support Administrator to enable effective and efficient running of the organisation.

●        Manage staff and freelancers according to the Home-Start Wandsworth procedures, policies and values.

●        Support effective management of any non home visiting Volunteers supporting the organisation’s work.

Line Management:

●      Business Support Administrator

●      Data specialist (freelance)

Knowledge, Skills and Experience:

●        Strategic thinker with the ability to manage multiple projects and priorities

●        Proven experience in operations management

●        Experience in financial management essential and using Xero is desirable

●        Strong knowledge of service evaluation and data analysis

●        Management experience of small/medium teams

●        Solutions focussed team player

●        Excellent written and verbal communication

●        Flexible and adaptable to change

●        Excellent organisational and project management skills

●        Experience of using Charity Log or other database management systems.

●        Knowledge of GDPR legislation

●        Experience of Board level reporting against objectives and/or data led reporting

●        Experience of working in the non-profit or community support sector is desirable