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Service Delivery Assistant

Hope after Harm
Aylesbury, Buckinghamshire (On-site)
£24,000 pro rata
Job description

Service Delivery Assistant - Sexual Violence Service

22.5 hrs (0.6 FTE) per week

£24,000 (FTE) per annum


Join our team as a Service Delivery Assistant, playing a pivotal role in the implementation and success of the Sexual Violence Service across the Thames Valley region. Under the guidance of the Service Manager, you will shoulder the responsibility and accountability for overseeing the day-to-day delivery of Sexual Violence Services.

Key Tasks:

  • Providing a high-quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service and supporting the wider team and service with general administrative duties.
  • Reviewing referrals and contacting service users and an initial point of contact.
  • Managing and supporting caseworkers and ISVA’s with initial appointment booking.
  • Coordination and support of our team of volunteers.
  • This may also include responsibility for external communication, social media, and updating directory records for other services. Updating local websites with relevant information and taking minutes from team meetings.

Skills, Knowledge, and Abilities


  • Experience working in an administrative role and undertaking a variety of administrative duties.
  • Experience in working and adhering to policies, processes, and procedures.
  • Excellent IT skills and experience in using all packages in the standard Microsoft Office suite and case management systems/databases.
  • Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
  • Excellent record-keeping skills with a focus on attention to detail, quality, and accuracy.
  • Knowledge of best practices about the recruitment, training, and support of volunteers.
  • A commitment to trauma-informed working both with service users and internally through your line management.

Personal Characteristics


  • Flexible thinker with a concern for promoting positive change and innovation in service delivery.
  • An ability to demonstrate commitment to anti-discriminatory practice.
  • A person-centered approach.
  • Ability to work at pace, absorb pressure, and keep to tight deadlines. 
  • Commitment to Continuous Professional Development and Learning.



  • Be free from any criminal conviction which would conflict with the responsibilities of the post.
  • Be able to deal with all information on a confidential basis.

 If this opportunity is of interest, please apply now with an up-to-date CV and a Cover Letter to support your application.

 Thames Valley Partnership T/A Hope after Harm is an equal opportunities employer. The aim of our policy is to ensure no job applicant, employee, or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age, or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Posted on: 20 May 2024
Closed date: 19 June 2024 at 23:59
Job ref: SPE-5317
Tags: Vocational/Services