Welfare Benefit Caseworker

Citizens Advice Hounslow is a well‑established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high‑quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face‑to‑face, telephone and digital services.

We are now seeking an experienced, full‑time Welfare Benefits Caseworker to support vulnerable residents in building financial resilience. The role focuses on welfare benefits issues, income maximisation and challenging decisions, delivered through practical, hands‑on, in‑person support. The successful candidate must be able to work independently, operating from our offices as well as from various locations across the borough to ensure accessible, community‑based support.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave, and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.

For more information about the role please download the Job Description and Person Specification from our website via the Apply button.

Please note:  We are unable to respond to applicants who have not been shortlisted.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.