Team Assistant (Individual Giving and Communications)

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an organised and committed Team Assistant to deliver excellent donor care to all our supporters. This is a varied and engaging role within our Individual Giving and Communications team, providing vital support including processing donations, responding to supporter enquiries, and ensuring our donors receive a first-class experience.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

If you are motivated and enthusiastic, have a keen eye for detail and a proactive, hands-on approach to managing multiple priorities, we’d love you to join our small, friendly team.

Background Information and Purpose of Post

This post is a pivotal role in enabling HI UK to maximise our income from individual donors, regular donors and other supporters, via excellent donor care and accurate, up-to-date data.

The purpose of the post is to:

·       process donor data and donations accurately and efficiently into the fundraising database.

·       help HI UK provide a first-class experience to its supporters

·       provide administrative support to the Fundraising Manager and the Individual Giving team

·       manage volunteers where appropriate on a day-to-day basis and provide ongoing training and support

·       support the IGC team with social media and content production.

Main Duties and Responsibilities

Data entry

·       Input donations, pledges and other donor data into the fundraising database (Advantage Fundraiser) and assess the accuracy and validity of the data.

·       Input and set up regular donations accurately.

·       Reconcile finances at the end of each month with the support of the Fundraising Manager

·       Manage and maintain up to date records for Gift Aid.

·       General database housekeeping tasks.

·       Compile and present accurate queries and reports as needed by the team.

Donor care and communications

·       Be the first point of contact for all existing and prospective donors and represent HI UK in an efficient, effective and professional way.

·       Provide individual donor care, including answering queries and dealing with complaints.

·       Draft, produce and send written correspondence such as emails, thank you letters and other relevant documents for donors.

·       Review and update call-handling procedures for use by all staff members.

·       Improve knowledge and understanding of supporters and develop donor relationships.

·       Ensure compliance with GDPR and other data protection legislation in all processes and activities.

·       Work with the Media Officer to maintain HIUK’s social media presence to increase supporter engagement in line with our Individual Giving and Communications strategy.

·       Respond to enquiries via social media and moderate comments.

Administrative support

·       Provide general administrative support to the Individual Giving and Communications team.

·       Contribute to the development and implementation of effective processes and automation between the Fundraising, Communication and Finance team members.

·       Review and update Fundraising and Database guidelines.

·       Maintain an efficient record-keeping system for donation forms, including saving electronic copies of donations and Gift Aid declarations.

·       Resolve queries about donations (e.g. unsigned cheques).

·       Support the weekly reconciliation of donations with the Finance department (i.e. ensuring that what is banked matches the fundraising database).

Volunteers

·       Assist with the recruitment and induction of Fundraising volunteers.

·       Support, guide and supervise fundraising volunteers on a daily basis.

·       Work with volunteers to manage stationary and stock levels.

Other

·       Participate in internal/external meetings and other functions as necessary.

·       Undertake any other reasonable duty consistent with the nature of the job and its level of responsibility.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.