Operations and Marketing Manager

The Operations and Marketing Manager plays a crucial role in the ISG, overseeing both organisational operations and marketing efforts. This position ensures the maintenance of high standards, adherence to regulations, best practices, and organisational efficiency. The role requires maintaining close relationships with the ISG Board, management team, staff and volunteers, ensuring a cohesive and integrated approach to achieving the ISG's mission.

Key Responsibilities: 

Administration and Operations Management

• Develop, maintain, and enhance operating policies, procedures, and principles.
• Enhance governance frameworks and operational strategies.
• Forge and maintain external partnerships to bolster the organization's objectives.
• Oversee office management and serve as the minute taker at key meetings.

Marketing

• ​Lead branding and marketing initiatives to promote ISG and ichthyosis effectively.
• Lead the creation, distribution, and management of ISG literature and digital content.
• Support educational events, activities, and social media engagement.
• Manage the ISG newsletter and email communications.

Finance and Accountancy Support

• Enhance financial systems, procedures, and record-keeping.
• Provide support for annual accounts, bookkeeping, and financial documentation.

Administrative Systems

• Oversee the ISG database, CRM systems, and operational platforms.
• Ensure secure and efficient information sharing and storage and maintain external communication channels.

General Enquiries

• Act as the primary point of contact for all incoming communication and external entities.

Grant Applications

• Lead the identification, application, and management of grants and funding opportunities.

Fundraising

• Develop and manage national, regional, and online fundraising strategies and activities.
• Support and enhance member and external fundraising initiatives.

Event Management

• Coordinate and manage ISG events, liaising with third parties, participants, and volunteers.

Volunteer Coordination

• Develop volunteer recruitment and management strategies, supporting national, regional, and online volunteer activities.

Reporting

• Responsible for the preparation and management of various organizational reports.

Qualifications and Experience:

• Proven experience in operations and/or marketing management, preferably in a nonprofit or similar setting.
• Strong organisational, leadership, and communication skills.
• Proficiency in financial management, event planning, and volunteer coordination.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work occasional weekend hours as required.