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Mental Health Crisis Intervention Worker

Birmingham, West Midlands (On-site)
£21,531 per year
Job description



Birmingham Mind is recruiting for the following exciting and rewarding position: 

Mental Health Crisis Intervention Worker

Erdington, Birmingham 


Part-time role of 30 hours per week (£17,225 pro rata) available. 


The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological / emotional distress. The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience.  


Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity. 


About you: 

Our client is looking for a candidate with the following skills and experience; 

  • Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity. 

  • Knowledge and understanding of the social determinants that can lead to poor mental health.  

  • A good working knowledge and understanding of current safeguarding legislation. 

  • Extensive knowledge of the local community within which you are working.  

  • Excellent communication and team working skills and the ability to effectively utilise the technology available.  

  • Good knowledge of both Microsoft Word and Outlook.  

  • The ability to work flexibly including evenings and weekend shift patterns. 


The Talking Space Service operates from 5pm to 11pm seven days a week throughout the year. Employees will work on a rota basis in their Erdington location. 


Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme. 


Their people are key to the success of the organisation, and they are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.  


They welcome applications from people who have experienced mental health difficulties. 


Closing date for applications: Sunday 28 April 2024 


Interviews to take place: Tuesday 7 & Wednesday 8 May 2024  

Posted by
IRIS -Networx Services View profile Company size Size: 21 - 50
Posted on: 16 April 2024
Closed date: 28 April 2024 at 23:59
Job ref: NTX999417
Tags: Social Care/Development, Social Work