Tenancy Sustainment Coach

Tenancy Sustainment Coach
Manchester, Greater Manchester
£34,792 per annum, plus £1,000 pa ECU Allowance
18 Months Fixed Term Contract, Full Time (35 hours per week - agile working arrangements in place)~
 

Closing date: 26th November 2026

Interview date: 30th November 2026

Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS

Enhanced DBS working with Adults required  

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. 

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.  

As our Tenancy Sustainment Coach, we need someone who is customer focused, who will encourage customers with a wide range of needs to successfully manage their tenancy and live independently. You’ll be someone who will provide early intervention, guidance and assistance to customers who are most at risk of failing to sustain their tenancy, from before and during their tenancy.  

Working as part of a team, we are looking for someone who can work with customers with complex needs and who would be happy to tailor the service to meet the need of our customers. But it’s not just about support and advice, we’re looking for someone who can understand customer demand trends and sustainment trigger points, using customer data to inform best approaches to deliver sustainment services. Ideally, someone who has worked in a similar role in social housing.  

We’re looking for those who have a willingness to work outside normal office hours (including occasional evenings & weekends), and you must have the ability to drive and have access to a car.

Irwell Valley Homes is a great place to work!  

We work in an agile way, pay good salaries, offer a great range of benefits and support colleagues to learn and grow, because we want to attract and retain the very best people to help us serve our customers.  

So, if you have knowledge of relevant legislation, policy and good practice and have experience of working in a sustainment or community-based support service with experience of applying for benefits and benefit legislation - we’d love you to join our team!

Applicants will be sent a scenario-based assessment to complete and return, if selected for interview. 

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.

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