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Top job
Church of England, City of London (Hybrid)
Up to £42114 per annum
Posted today
Top job
Institute of Physics, Greater London (Hybrid)
£45,000 - £47,000 per year
Posted today
Top job
The Francis Crick Institute, London (Hybrid)
£40,400 per year
Posted 4 days ago
Samaritan's Purse International, Coventry (On-site)
£23,000 - £30,000 per year
We are seeking an enthusiastic and service-minded IT Support Analyst to provide first- and second-line support across our charities.
Posted 1 week ago Apply Now
Prospectus, London (Hybrid)
circa £48,000 FTE
Posted 3 days ago
Macular Society, Andover, Hampshire (Hybrid)
£41,000 - £43,000 per year (depending on experience
Posted 1 week ago Apply Now
Kings College London, London (On-site)
£39,076 - £41,761 per year
Posted 5 days ago
Page 1 of 1
City of London (Hybrid)
Up to £42114 per annum
Permanent
Job description

The Service Desk Analyst is a key role within the Technology function, acting as the first and second line of support for end users across the organisation. The role is focused on delivering a high quality, customer centric support service aligned to ITIL best practice, ensuring incidents and service requests are resolved efficiently, within agreed Service Level Agreements (SLAs), and with minimal disruption to business services.


The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience.


The IT Department now executes a mixture of Azure Cloud and 3rd party outsourced IT services, in an entirely new and modern IT infrastructure that utilises the latest technologies. The IT function serves 900 staff in the National Church Institution co-located bodies and aims to adopt common solutions across the NCIs where practical. IT provides a broad range of customer focused IT services such as technical architecture and support, networks, change management, business analysis, project management, Training, Procurement, systems administration and applications hosting.

Organisation
Church of England View profile Organisation type Registered Charity Company size 101 - 500

The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.

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Posted on: 23 February 2026
Closing date: 09 March 2026 at 13:51
Job ref: 581
Tags: Christian