Operations Manager Jobs
Are you an enterprise or solutions architect who is passionate about technology? Looking for an opportunity to use your skills to contribute to improving animal welfare?
We’re looking for an Enterprise Architect who will guide the organisation through ongoing digital transformation and optimisation initiatives.
About this role:
As Enterprise Architect, you will:
- Bring the IT architecture strategy in line with the charity strategy to allow Dogs Trust to achieve its objectives in the most effective way,
- Own the overall architecture domains for the charity,
- Produce, maintain, and communicate Enterprise Architecture artefacts, as well as developing policies and standards,
- Work closely various internal business leaders: including subject matter experts, project managers and Business Analysts, and external solution architects to deliver solutions for the organisation.
About you:
To be successful in this role you will need broad technical knowledge, with the ability to design end-to-end systems at a high level, with a clear understanding of a number of applications. We are using Salesforce and Informatica, so we’d love to hear from candidates with experience in these. You’ll also need to be a self-starter, who is passionate and motivated about delivering solutions and takes a proactive, strategic approach. It’s also important that you’re a people person, who is a great team player and excellent communicator, with the ability to engage colleagues from different parts of the organisation, and bring them on the transformation journey with you. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
The IT department is responsible for the ongoing management and development of critical business systems that contribute to the overall success of Dogs Trust activities. The department focuses on delivering innovative solutions to support transformation initiatives and operational services across the charity.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
CST Client Advisor
Role:
As a CST Client Advisor, you will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services. Working closely with the CST team, you will offer advice and guidance to both clients and employers, utilising ADAPT and the CTP jobs board (RightJob). This role requires a dedicated individual with exceptional communication skills and a passion for supporting others.
Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills.
This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata.
Please indicate your preferred working schedule/ hours.
Key Responsibilities:
- Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.
- Refer clients to appropriate resources such as Employment Advisors, Specialist Employment Consultants, or Career Consultants, in alignment with CTP CCMPs.
- Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.
- Accurately record all interactions with clients and employers on the CTP ADAPT BMS.
- Track client outcomes post-discharge and record successful "Settled" outcomes as per CST CCMP.
- Encourage employers to utilize the Right Job registration and vacancy posting process.
- Assist in promoting CTP services to service leavers and employers.
- Provide cover for other team members during absences or holidays.
- Undertake additional tasks and requests as directed by the CST Team Leader / Support Centre Manager.
Person Specification:
Essential Competencies:
- NVQ Advice and Guidance (Level 3) or equivalent.
- Experience in guiding, advising, and supporting individuals.
- Self-motivated team player dedicated to achieving successful outcomes.
- Excellent verbal and written communication skills with a personable manner and strong telephone technique.
- Proficient in IT and keyboard skills.
- Experience in business administration, including database and customer relation management systems.
- Strong organizational skills with a proactive approach to achieving goals.
Desirable Competences:
- Empathy with the challenges faced by Armed Forces personnel in civilian employment.
- Understanding or interest in the employment market and recruitment.
- Experience in marketing, promotion, or customer liaison.
- NVQ Advice and Guidance (Level 4) or higher.
Security Clearance:
- Successful candidates must undergo Ministry of Defence security clearance, requiring residency in the UK for over 5 years.
Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply.
The Meridian One Community Garden serves as a space where we focus on cultivating fruit, salad, and vegetable produce. We involve the local community by hosting weekly volunteer gardening sessions, welcoming school visits, and organising various community events.
TCV is seeking a Senior Project Officer with expertise in community engagement, event coordination, and managing community facilities. The garden, which was established one year ago, encompasses facilities such as an office, a community meeting/education room, toilets, and a spacious polytunnel.
The Senior Project Officer will oversee a range of tasks including planning and executing community events, maintaining site Health & Safety, leading volunteers in practical projects like building wooden planters, tending to garden plants, and ensuring timely completion of administrative duties such as procurement, risk assessments, social media updates, and task reporting. They will also lead activities for the under 5’s Nature Explorers group, school visits, themed evening events, and family weekends. Additionally, they'll organise corporate volunteering sessions and cover holiday shifts for the Green Gym gardening program. Previous events have included 'Pampering and Enrichment,' 'Repurpose, Recycle, Reinvent' workshops, and a Black Women in Conservation and Horticulture photo exhibition, as well as our weekend family events featuring free food, music, and arts and crafts activities.
This role involves being friendly and open to various people who visit, from the toddlers attending the Nature Explorers club, to our volunteer gardeners, to senior staff from the local authority. There are two other people working part-time at the garden, and TCV provides thorough training and support from a helpful local team.
Ideally, we’re looking for someone with experience of gardening and/or nature conservation. However, what’s equally important is that the Senior Project Officer has initiative, is welcoming, and comfortable working with a wide range people. We’d therefore welcome applications from candidates who can display those personable qualities, with perhaps experience of working in a community centre setting.
In Spring 2024, TCV will be taking on the management of an additional nearby meanwhile space. The new Senior Project Officer will join us at an exciting time when we begin to turn that space into a new community tree nursery. Working with local people to gather seeds from significant trees in the surrounding area, we aim to grow saplings which will go on to be distributed for planting around London.
Working hours are 9am to 5pm, Monday to Friday. Given the nature of the role the Senior Project Officer will need to work from the garden during these times. Occasionally, to avoid lone working in the absence of another colleague, there will be the opportunity to work from home. Weekend family events take place on Saturdays, four times a year and there are approximately six evening events which take place between April to September. This post holder would be expected to attend those evening and weekend events.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.
* A full driving licence would be ideal, though not essential, as the post holder has use of a company vehicle.
* This post is subject to an enhanced CRC check due to the activities working with children and vulnerable adults.
We are The Conservation Volunteers.
Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.
Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.
The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.
The outcomes of our work:
· Environment: Green spaces are created, protected and improved, for nature and for people.
· Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.
· Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.
· Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.
Join in, feel good.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023
Job Description
This is a great time to join PCR’s Events & Community team as we expand the team off the back of raising over £1.3m (against a target of £800k) in 2023-24. We’ve had a really successful year with good results across our portfolio, so we’re excited to be recruiting a brand-new role to focus on PCR’s bespoke events and finding the successful events of the future!
We are therefore looking for a proactive team player to join us and lead the innovation and delivery of our programme of PCR-owned fundraising events. This will include our flagship challenge Snowdonia for Science, as well as leading product development of new challenge, community fundraising and special event propositions. The Bespoke Events Manager will also work with colleagues across the organisation to support other strategic and stewardship events.
The position reports to the Head of Events & Community, and will line manage one Events & Community Officer. Collaboration will be a big part of the role, especially with the Virtual & Challenge Events Manager (VCM) who leads our virtual fundraising and third-party challenge events.
Key Responsibilities
As Bespoke Events Manager, we would be very keen to work with you to develop and shape this into an exciting and meaningful role for you. We prioritise our team member's development, and there will be a percentage of time available to work on other areas of the portfolio for development and interest. However, your main focus would be;
Project Management
- Project manage PCR's flagship challenge, Snowdonia For Science. An amazing community event now enering its 16th year and forcast to raise £100k in 2024. This event is well-established but with plenty of room for you to make your mark, grow and improve the event.
- Project manage new events and community products as they are developed and tested, including end-to-end planning and delivery
- Design and deliver ambitious fundraising budgets for your projects which contribute net income towards PCR's lifesaving mission.
- Create good relationships with suppliers, venues, agencies and consultants to ensure great value.
- Lead the stewardship of fundraisers taking part in your events, boosting income and using feedback to continually develop positive journeys, experiences and opportunities for supporters
- Alongside the Head of Events & Community and others, support the development and delivery of other events, including high value fundraising and stewardship events, and plans for a conference style event in collaboration with PCR's Research & Comms and Patient Projects teams.
Product development and innovation
- As a key part of the role, you’ll spend a good proportion of your time developing and testing new fundraising propositions, taking a test & learn approach. For this, there are realistic budgets and an understanding of the investment needed to try new ideas.
- Product development will include special event product testing and at least one new community fundraising product in 2024-25.
- Maintain a good level of understanding of PCR’s existing (and target) supporters in order to create and implement products and stewardship that motivate and inspire them.
- Alongside the Head of E&C and the VCM, embed a culture of innovation and supporter insight in the team.
- Proactively collaborate internally, working with other teams to identify opportunities for new events, activities and stewardship journeys that meet Prostate Cancer Research’s objectives.
Team leadership
- Line manage one Events & Community Officer, overseeing their work, guiding them to improve & innovate in their role, and supporting their professional development.
- Work closely with the Head of E&C and the VCM on team strategy, capacity planning and ways of working.
- Alongside the VCM, take a lead role on developing processes and infrastructure across the team including for stewardship, content, data and compliance.
- Attend and contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
- Work with the Head of E&C and the VCM to embed and model PCR’s organisational values in the Events. Our values include: innovation, collaboration, accountability and championing the patient voice.
As with everyone in the Public Fundraising team, the Bespoke Events Manager may also get in involved with other projects and tasks as appropriate to support all our activities.
Skills and Competencies
Our ideal candidate would have:
- A willingness to get stuck in, proactive attitude and eagerness to learn.
- Confident event and project management skills, including end-to-end planning, budgeting & results tracking.
- An understanding and (ideally) experience of product development in a fundraising context.
- The ability to see opportunities and drive progress in existing events and finding our next successful ones!
- Excellent organisation skills and an ability to identify the most valuable use of your time.
- Great communication and stakeholder management skills.
- The ability to motivate and inspire a range of audiences through relationship building and storytelling.
- Good attention to detail and IT Skills.
- A strong belief in the work we do at PCR.
- Committed to PCR’s values – innovation, collaboration, accountability and championing the patient voice.
How to apply?
Please send your CV and a short supporting statement (maximum 1 side of A4) outlining why you want role and why you think you’d be a good fit, giving some examples of previous experience.
Deadline for applications is the 13th of May. Successful applicants will be invited to interview on w/c the 20th of May.
All Hallows by the Tower are looking to seek an organised and friendly parish administrator/church manager to oversee the day-to-day running of the church. The administrator will manage the church office and have responsibility for the Grade I listed building, organisation of events, and minor financial responsibilities.
An inclusive church seeking to serve all who come to Tower Hill.
The client requests no contact from agencies or media sales.
HOURS: 37.5 per week (Full Time)
LENGTH OF TENURE: Permanent
LOCATION: Clapham (on-site with some remote work and travel to local sites)
Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.
The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.
Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.
What you’ll be doing
The primary duties of the Senior IT Support Technician include, but are not limited to:
- working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
- supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
- collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
- delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
- adherence to Royal Trinity Hospice’s policies, procedures, and values.
- supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
- playing a crucial part in delivering aspects of ongoing and future IT projects.
- supporting the business in the provision of documentation and knowledge sharing.
Skills and experience required
- Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
- Experience in a similar role in an IT team following ITIL processes/practices.
- Working knowledge of Microsoft 365 and Windows 10 OS.
- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
- Working knowledge of Windows Server OS, Exchange and Active Directory.
- A sound understanding of network and server infrastructure.
- Knowledge of IT security software solutions.
- Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
- Experience of Citrix XenDesktop and XenApp is desirable but not essential.
- Able to work to SLA’s and KPI’s.
- A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.
You’ll be
- Proficient in verbal and written English.
- Able to communicate effectively at every level within the organisation.
- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
- A role model for continuous quality improvement, offering advice and support where necessary
- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
- Able to explain technical concepts in ‘layman’s terms’ without patronisation.
Benefits
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling on the phone or face to face
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
All successful applicants will be subject to DBS, Occupational Health and reference checks.
For an informal chat or visit please contact Martin Renel, IT Operations Manager
Closing date: Sunday 26 May 2024
Interviews: Week Commencing 3 June 2024
About Us
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
As an Applications Manager, you will play a critical role in managing MSI applications which are underpinned by Microsoft Dynamics technology. Your role is multi fascinated: primary, to enhance and optimize client interactions from the outset, ensuring a seamless and engaging experience. You will play a key role to support our commercial sales strategy with Dynamics Sales and power apps, streamlining our operations and driving sales growth. Concurrently, you will provide technical guidance on the automation of our donor management process, providing the donor team with robust technology to effectively manage and nurture donor relationships.
Collaborating closely with the Senior Applications Manager, you will lead application sprints and provide technical oversight, ensuring our bespoke solutions are not only supported but also set the standard for innovation and transformation. Your contributions will be instrumental in propelling our technology forward, maintaining our position as leaders in innovation and efficiency in both commercial sales and donor management. We invite you to join us in this pivotal role and make a significant impact on our organization's success.
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.
To perform this role, it is essential that you have the following skills:
- Proficiency in Microsoft Dynamics CRM, with the ability to support and customize the platform to meet business needs.
- Understanding of Sales solutions within Dynamics CRM.
- Experience with low code solutions, use of Power technology to streamline processes and enhance functionality.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
- Familiarity with agile methodologies and the ability to work in a fast-paced, iterative environment.
- Demonstratable capability of understanding and supporting in-house developed applications
- Able to communicate effectively with technical and non-technical colleagues.
- Fluent in English, both written and verbal
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
- Demonstrate problem solving and troubleshooting skills.
- Ability to collaborate within a team environment.
- Have provided end user support, including call logging, call resolution, updating knowledge base/FAQs etc.
- Demonstrate ability to document and manage technical solutions and their versions
To perform this role, it is essential that you have the following experience:
- A minimum of 3 years of experience in a technical role managing Microsoft Dynamics CRM.
- Demonstrated expertise in managing and customizing Microsoft Dynamics CRM to align with organizational goals.
- Hands-on experience on low code platforms like Power Apps, Power Automate and Logic Apps.
- Demonstrated understanding of Microsoft Dataverse
- Proficient in using Azure DevOps ticketing system for project tracking, sprint planning, and issue resolution.
- Proven track record of leading technology projects and teams, with a focus on enhancing client experience.
- Experience in collaborating with cross functional teams.
- Familiarity with the non-profit sector and a strong understanding of fundraising and donor engagement processes.
- Awareness of ITIL and ITSM best practise
Personal Attributes:
We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.
For this role, we’re looking for an individual who is:
- Customer sensitive, able to empathise and create customer relationships.
- Innovative individual with the ability to show initiative.
- A quick learner who can pick up new skills quickly and easily.
- Positive attitude and outlook
- Dependable and can self-manage.
- Can keep calm and work effectively under pressure.
- Pro-choice.
For more information about the role, please view the job description and person specification on our website.
Location: London Support Office (hybrid working) or where any MSI country programme operates.
Full-time: 35 hours a week, Monday to Friday (UK contracted hours).
Contract type: 12 month fixed term contract.
Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits.
Salary band: BG 9
Please see the job description
Closing date: 16th May 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Make a real difference to the lives of disabled people.
"I am extremely proud to be working for Scope, this has to be the best role in my working adult journey, I love my job and I love working with my team” - Newbury Shop Manager
“I’m a new manager and it is amazing to hear how many amazing people there are in our Scope retail team, it makes me feel so proud to work for such a brilliant company” – Wellingborough Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager at Scope’s Stamford Hill shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - 35 hours per week
Scope's Stamford Hill shop - 236 Stamford Hill, London, N16 6TT
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Job Title: Digital Communications Manager
Reports To: Head of Marketing
Location: Remote (travel to Leicester Office & other locations where necessary)
Contract: Permanent
Salary: £37,945 (FTE salary)
Hours: Full time (36 hours per week). Flexible working offered.
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity.
We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
This role will use all elements of digital communication to put supporters at the heart of our communications work. Reporting to the Head of Marketing, the role involves overseeing all aspects of digital communications including developing our website, overseeing email communications with supporters, and managing our social media platforms (including paid for social media advertising).
You will need experience in managing all digital channels for a charity or a similar organisation as well as an understanding of the needs of different audiences. But, most importantly, you will have a passion for creating and sharing engaging and relevant content across multiple channels. You will be keen to test new approaches and quickly learn what is working. You will also have a passion for amplifying the voices of the families we work with and a commitment to diversifying the stories we tell and ensuring that voices from minority or marginalised communities are heard.
You will combine the ability to manage the technical side of maintaining websites and social media accounts, with an understanding of the power of the right words and images to communicate our messages.
If this sounds like your type of challenge, we’d love to receive your application.
Closing date for applications: 5pm, Monday 13th May 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This is a UK wide role and applicants are eligible to apply from across the UK. We will be flexible to your working needs. Should you have any difficulty completing an application please contact us so that we can find a solution that will enable you to apply.
Home-Start is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.
Home-Start UK, a charitable company limited by guarantee.Company No. 5382181.
Charity No. in England and Wales 1108837 and in Scotland SCO39172.
No agencies please.
We are seeking an experienced strategic leader to oversee the finances and operation of Nottingham Playhouse.
The Chief Operating Officer will be responsible for the overall financial leadership of Nottingham Playhouse’s business functions. They will lead on operations, hospitality and facilities, ensuring the highest possible standards are met across the various teams. They will hold a key executive role working alongside the Chief Executive and Artistic Director, providing strategic business support and deputising as required.
The successful candidate will have considerable experience of working at a senior level within a customer facing, high volume transaction business and of successfully leading and managing teams.
This is an exciting opportunity for an experienced and approachable financial manager to join a dynamic organisation with a leading regional and national reputation. This role is offered as a permanent, full-time contract with opportunities for development, flexible working and a relaxed working environment.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action for equal opportunities through the recruitment process. We actively encourage applications from the Global Ethnic Majority and Disabled people. Nottingham Playhouse is part of the Parents in Performing Arts (PIPA) campaign and welcomes proposals for flexible working around caring responsibilities and anyone looking for a positive work/life balance. We are also a Disability Confident employer, recruiting and supporting disabled people in the workplace.
For more information and details on how to apply, please visit our website.
We would like to help you to fully participate in the application process. If you would like the Recruitment Pack, Application Form and Equal Opportunities Monitoring Form in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us to discuss a suitable format.
The closing date for applications is Wednesday 1 May 2024 at 12noon.
We make world-class theatre, support the next generation of theatre-makers and create life-changing experiences for our community.
The client requests no contact from agencies or media sales.
Data and Interventions Manager
CARE Head Office, London (flexible work options will be considered)
£33,000-£37,000 Dependent on experience
Full-time
Do you love seeing the difference that effective use of systems and data management can make? Are you passionate about providing excellent donor care to supporters? And are you interested in the impact of Christianity in the public square? If so, this could be the job for you.
We're currently hiring for the role of Data and Interventions Manager. This will sit within the newly formed Development Team, which will lead on fundraising and supporter relations, and help ensure excellent use of data across the organisation.
This is an exciting time to join the team, and to have significant impact across the breadth of CARE’s work. As Data and Interventions Manager you will be responsible for the provision of data and user support for all fundraising activities by ensuring that the data on the database is useable, consistent and accurate.
The successful candidate will play a vital part in making sure CARE’s data and database are managed effectively and run smoothly, including managing the development and improvement of our CRM where necessary. The position is full time and based in our London office.
For further information, read the detailed Job Profile. There is a genuine occupational requirement for this role to be filled by a Christian – see CARE’s statement of faith.
To apply, please click the link below.
The deadline for applications is 11pm on Wednesday 8th May 24.
Shortlisted candidates will be contacted on the week commencing 13th May, with interviews planned in person at the CARE offices in Westminster on Thursday 23rd May.
Empowering refugees to thrive as they rebuild their lives.
Upbeat Communities deliver services to welcome refugees and support them to settle and rebuild their lives in the UK. We are looking for an Administrator to support the team.
About You.
Do you love data and technology, and are confident using multiple online platforms and systems? Are you an excellent planner, with a high attention to detail? Are you able to work to tight deadlines, whilst being comfortable with change and flexibility? Do you have good teamwork, communication and interpersonal skills, with the ability to interact with people from diverse backgrounds?
Purpose of the role:
· To be the first point of call for IT, data and facilities processes.
· To provide administrative support across the organisation.
About us.
Upbeat Communities exists to help refugees settle and rebuild their lives in the UK. One of the best resources a refugee can have to help them settle in their new home is a good social network. With this aim, we want to help connect refugees into community. Our name reflects our vision to see thriving communities where refugees can make a positive contribution.
Our organisational values, lived out by our staff and volunteers, are:
We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY. We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.
Upbeat Communities' Christian ethos was the driving force behind the charity’s formation and is the basis for the values. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.
Main duties and responsibilities:
IT
· Ensure all staff have IT equipment from their first day of work, ensuring that they are able to access the IT support they need with minimal interruption to daily tasks.
· Keep a record of all IT equipment, key information and renewals due.
· Be the first point of contact for IT provider, leading on Cyber essentials & annual IT audit.
· Lead on the implementation of strategic IT goals.
· Support the Continuous Improvement Officer to find new ways of working and ensure we stay up to date with emerging IT trends.
Data
· Maintain organisational databases, ensuring all data is accurate, meaningful, and compliant with the requirements of current and potential funders, as well as Upbeat’s policies and procedures for data.
· Liaise with Data consultants to manage workflow of data requests.
· Present data in a useful manner for stakeholders.
· Play a key role in the organisation around GDPR and Data Protection.
· Be responsible for the confidential maintenance of service user records and other relevant documents in line with Data Protection legislation (e.g. data protection impact assessments).
Facilities
· Support with office management processes (ordering stationery and equipment).
· Support in the efficient use of premises (organise key holder rota, complete regular checklists).
· Support with risk management and Health and Safety compliance (risk assessments, checklists, PAT checks).
Administration
· Provide administrative support to the charity’s projects (topping up payment cards, phone lines, donation admin).
· Assist with organising and monitoring staff training.
· Assist with the review and writing of policies and the staff handbook.
· Assist with process mapping across the organisation.
Other
· Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
· Be committed to, and work in accordance with Upbeat Communities’ values and ethos, as well as adhering to all organisational policies and procedures.
· Participate in relevant networks and forums to assist in the work of this role as part of individual and professional development.
Person Specification:
We are looking for exceptional candidates who can demonstrate the following experience and skills. Please make sure you evidence each of these areas when you apply.
Experience
· Experience of supporting IT systems.
· Experience maintaining & improving an organisations Cyber Security position.
· Experience using data for reports and presentations.
· Experience of using a range of online platforms for managing data and information.
· Experience of using Microsoft Office, (Outlook, Word, Excel).
· Experience of office / resource management.
Skills & Attributes
· Excellent spoken and written English, with the ability to communicate to participants and external agencies.
· Excellent administrative ability, well organised and reliable.
· Excellent IT skills.
· Confident in managing and interpreting data.
· Ability to plan and manage your own workload.
· A team player with a helpful attitude and a positive disposition.
· Ability to communicate clearly and professionally to a range of stakeholders.
· Good problem-solving skills.
· Ability to work well on your own initiative and as part of a team.
· Understanding of the need to always maintain confidentiality.
· Commitment to some evening and weekend work.
· Commitment to actively demonstrate and participate in Upbeat Communities’ ethos and values.
What we offer as an Employer
· 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
· Flexible working to promote a good work / life balance.
· Opportunities for continued training and development.
· Competitive pension scheme.
· Annual team retreat to recharge, re-envision and build relationships across the team.
· Regular support and supervision.
Empowering individuals and families to thrive as they rebuild their lives.
The client requests no contact from agencies or media sales.
The Guy’s and St. Thomas’ Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals.
We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team.
We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation.
You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation
In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society.
Key Responsibilities
- The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users.
- Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You’ll be able to authorise change requests in place of the IT manager, and escalate to them if necessary.
- The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it’s subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office.
- You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You’ll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work
- The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation.
Skills and Experience
- Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment
- Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions.
- Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks.
- Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company.
- Work closely with IT manager for the benefit of the tech environment.
- Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager.
- Mentor and guide less experienced IT support team members.
- Excellent communication skills, dealing with both users and stakeholders
- Incident management and ownership and good prioritisation
- Service ownership and taking responsibility for a great level of service.
- Comfortable formulating and delivering user training and guidance.
Technical skills:
- Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required.
- As the organisation has a hybrid working policy, you’ll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security.
- Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution
- Maintain and support Intune-managed hardware inventory – windows on surface pro, byod, android and apple devices – and application clients
- Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training
- Promote an inclusive, collaborative, and respectful working environment (lead by example)
- Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV
- Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting.
- Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online.
- Experience of supporting and configuring Microsoft365 platform – including Sharepoint, Onedrive, Teams, Bookings, Forms
- Experience configuring Microsoft Intune – understanding configuration profiles, application packaging, compliance management and Autopilot
- Experience in scripting (eg PowerShell)
- Experience in Power BI a bonus
- Experience of working within the ITIL framework or working knowledge of service management concept
- Support hybrid meeting solutions and cloud printing
- Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms
Soft skills:
- Excellent communication skills, dealing with both users and stakeholder
- Incident management and ownership and good prioritisatio
- Service ownership and taking responsibility for a great level of service
- Comfortable working within project parameters, contributing towards and formulating technical project docs
- Experience of mentoring colleagues and/or direct reports through professional development
- Comfortable formulating and delivering user training and guidance
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
· Employee Assistance Programme
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards. The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.
At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do. The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.
Oak Tree Farm provides a unique rural working environment where people with learning disabilities gain the skills, independence and confidence to take
The client requests no contact from agencies or media sales.