Helpline Administrator

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

·       Respond to phone and email enquiries to the Planning Aid Wales Helpline.

·       Record enquiry details, assess eligibility and decide on next steps.

·       Draft email responses to basic enquiries (with training and templates provided).

·       Refer eligible cases to volunteers and monitor their progress.

·       Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.