People Advisor

Home-based with occasional national travel

As People Advisor within our rapidly expanding organisation, you will provide effective support, guidance and advice to managers and employees on a wide variety of HR issues including employee relations, policy and process, the People HR system and the delivery of key projects. 

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. 

As People Advisor, you'll be part of a supportive People team and have a wide-ranging remit including: 

• advising and coaching managers on the application and interpretation of People policies and procedures; 

• as part of a rota, ensuring the People Inbox is covered and employees receive timely and accurate responses to their enquiries; 

• assisting with developing and implementing a range of People policies and guidance, contributing to the development and delivery of learning and management development sessions; and 

• providing high-quality advice and guidance to managers to facilitate the early resolution of difficult and/or sensitive employee relations issues, ensuring that the risks associated with such cases are effectively managed and ensuring more complex cases are referred to the People Business Partners and the People Manager. 

For this key role, you must be qualified to CIPD Level 5 (or working towards it) with HR / People team experience within a not-for-profit organisation, such as a local authority, housing association or charity. Your track record will include providing advice to employees and managers on People policies and processes, including contracts of employment, maternity, paternity, flexible working, disciplinary and grievance. 

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation. 

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week. 

For further details, please click apply and download the information pack. 

CLOSING DATE: 23.59 on Sunday 15th June 2025. 

PLEASE NOTE: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 120 applications. We therefore strongly recommend that you apply as soon as possible. 

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.