Children and Young People Coordinator

Job title: Children and Young People Coordinator

Reports to: Children and Young People Service Manager

Location: Flexible - mainly home working with regular travel to areas of service, and some travel to 2wish Head Office in South Wales

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru & 2wish:

2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England.

We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

The Children and Young People Coordinator will deliver our specialist support service for children and young people affected by sudden bereavement. You will be responsible for ensuring that our services are trauma-informed, age-appropriate, and responsive to the complex and individual needs of children and young people who have experienced profound loss.

The Children and Young People Coordinator will work closely with statutory colleagues in health, education, and social care to raise the profile of 2wish and deliver training and workshops to educators to equip them to support young people following a sudden death. The candidate will also develop resources for our website and collaborate with other charities supporting young people to provide a holistic and appropriate service to meet the need.

Main duties:

Service:

• To deliver the Children and Young People service including the delivery of casework support, and referrals into support pathways including therapeutic services, peer support services and other support agencies where appropriate.
• Ensure all services are child-focused, trauma-informed, inclusive, and responsive to need.
• Adhere to child protection and safeguarding practices and procedures in line with national guidelines.
• Utilise a multi-agency approach to supporting young people that priorities individual need and a holistic view to support.
• Build relationships with schools, mental health services, safeguarding boards and other agencies.
• Promote awareness of the charity’s work through training, presentations, workshops and collaboration oversee the delivery of training delivered to professional partners.
• Represent the charity and act as an ambassador for children and young people’s voices.
• To work closely with the Children and Young People Manager to ensure delivery and growth of services.
• Contribute to developing bereavement resources to support children and young people (and the professionals who work alongside them).
• Contribute to annual children and young people focused campaigns and events.
• To co-lead in the recruitment, retention and delivery of our Young Ambassador Program.
• To signpost and/or refer to other agencies as required that can provide support as needed.

General:

• Uphold the values of the organisation and ensure high standards of practice and care.
• To show respect and sensitivity for the cultural and religious beliefs of families.
  To undertake learning opportunities and seek them out for the team.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

What we do for you:

Salary: Starting salary of £26,500 per annum

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home and office based with travel across the region you are covering.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: 22nd August 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.