Fundraising Supporter Engagement Officer

To be The Passage’s dedicated supporter-facing representative, delivering exceptional customer service to donors and prospective supporters. You will play a key role in achieving income growth and supporter retention targets by building strong, lasting relationships and continuously improving systems and processes.

As Supporter Engagement Officer, you’ll handle everything from responding to supporter queries and making thank you phone calls, to accepting donations and producing reports. Your warmth and energy will ensure the highest standard of supporter care, leaving every supporter feeling appreciated and inspired.

You will be an essential member of the fundraising team, ensuring donations are processed accurately and supporters are acknowledged in a timely and meaningful way, so they feel the value and impact of their contribution. In the new year, you will also play a pivotal role in the development and implementation of our new Supporter Experience Strategy, helping shape how we connect with and care for our supporters. This role sits within the newly formed Supporter Engagement Team, part of the wider fundraising function at The Passage.