Parent/Carer Support Volunteer

Create Hope is a therapeutic service that provides emotional and mental health support to children, young people, and families. Our goal is to offer a safe space where individuals can explore their feelings, build resilience, and self-awareness through creative and relational approaches.

Our therapeutic services include:
● Play & Creative Therapy
● Systemic Family Therapy
● Person-Centred or Integrative Adult Counselling
● NVR Therapy
● Couples Therapy
● Workshops for parents/carers

As a Volunteer Parent/Carer Support, you contribute to this mission by offering a listening ear and compassionate presence in the waiting room.

Your Role as Volunteer Parent/Carer Support

Responsibilities:
● Greet parents/carers on arrival and help them feel comfortable in the waiting area
● Offer informal conversation and a compassionate listening ear
● Maintain confidentiality and appropriate boundaries at all times
● Signpost parents to Create Hope resources or staff when appropriate
● Help create a calm and welcoming atmosphere in the waiting space

Time Commitment:
We ask that volunteers commit to a regular weekly or fortnightly slot during therapy session times (usually weekday afternoons/evenings).

Location:
At the Create Hope centre in Bracknell.

Support & Training

We want to ensure you feel equipped and supported in your role. As a Parent/Carer Support Volunteer, you will have access to:
● Induction and training in listening skills and safe boundaries
● Safeguarding training (minimum Level 1)
● Ongoing supervision and support from the Create Hope team
● Being part of a supportive and welcoming volunteer community

You will not be expected to provide counselling – your role is to listen and be present. If a parent requires further support, you can signpost them to Create Hope staff.

All volunteers must adhere to Create Hope’s Safeguarding and confidentiality policies.