IT First Line Support Volunteer

The MILTON Keynes & North Bucks Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

This is a remote role ideal for someone who can commit regular time and enjoys working in a small, collaborative team.

IT First Line Support Volunteer responsibilities

Monitor IT Support Email: Check daily, sort and redirect issues as needed.

User Management:

• Onboarding and offboarding staff and volunteers
• Creating and managing user accounts in Google Workspace
• Assigning email access and permissions

First-Line Support:

• Triage incoming IT queries
• Basic troubleshooting and escalation where necessary

Ticket Management:

• Log and track support requests
• Ensure timely resolution or escalation

Participate in Monthly IT Call: Share updates and collaborate with the team.

What we are looking for in a volunteer Website Coordinator

• Experience in a similar IT support role
• Understanding of IT systems and troubleshooting
• Some knowledge of Google Workspace administration (advantageous)
• Strong organisational and communication skills
• Ability to work independently and manage time effectively
• Comfortable using ticketing systems (or willing to learn)
• Reliable internet connection and access to a computer
• An interest in animal welfare.
• Someone who is flexible and can offer an ongoing commitment

What we can offer you as a volunteer Website Coordinator

You will be making a massive difference to the welfare of the animals in your area.

Join a community which will enable you to meet new people and make new friends.

Learning new skills through our comprehensive induction and training programme.

Enhance your CV by adding your volunteering experience and newly acquired skills.

We hope you are interested in volunteering for our branch! 

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependant on the position, you may need to sign an agreement and undergo specific training before starting the role.