IT Field Support Volunteer

The MILTON Keynes & North Bucks Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

IT Field Support Volunteer responsibilities

Hardware Support:

• PCs, tablets (used for tills), scanners, printers, and Wi-Fi connectivity
• Mobile phones and apps

Asset Management:

• Maintain inventory of devices and peripherals
• Track and update asset records

User Training:

• Provide basic training to staff and volunteers
• Help create user guides for self-support

Troubleshooting:

• Diagnose and resolve hardware issues
• Escalate complex problems where necessary

Participate in Monthly IT Call:

• Share updates and collaborate with the team

What we are looking for in an IT Field Support Volunteer

• Experience in a similar IT support or technical role
• Good general IT Knowledge
• Ability to troubleshoot hardware and connectivity issues
• Strong organisational and communication skills
• Ability to work independently and manage time effectively
• Must have own transport to visit locations

What we can offer you as an IT Field Support Volunteer

You will be making a massive difference to the welfare of the animals in your area. Join a community which will enable you to meet new people and make new friends. An opportunity to gain practical IT and hardware experience Enhance your CV by adding your volunteering experience and newly acquired Skills.

We hope you are interested in volunteering for our branch! Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependant on the position, you may need to sign an agreement and undergo specific training before starting the role.