Business Development & Partnerships Administrator

Business Development & Partnerships Administrator

Salary: £26,607

Contract: Permanent

Hours: Full-time

Location: Hybrid (40% office-based)

Start date: ASAP

Reports to: Business Development & Partnerships Manager

About Suzy Lamplugh Trust

The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity, founded in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986. For almost four decades, the Trust has worked to reduce the risk of violence and aggression through education, campaigning, and support, helping create a society in which people are safer and, feel safer in their everyday lives.

About the Role

We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust’s commercial activities, including training, consultancy, and digital products.

This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust’s commercial income, which supports our wider mission to keep people safe.

Key Responsibilities

Client Support & Administration

·         Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.

·         Process bookings, maintain CRM records, and ensure all follow-up actions are completed.

·         Support trainer deployment and logistics, ensuring accuracy of client information.

·         Gather and organise client feedback after sessions, highlighting any issues to the Manager.

·         Maintain positive client relationships to encourage repeat business.

·         Support basic outbound sales activity, including follow-up emails and sharing product information.

Marketing & Communications

·         Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.

·         Maintain accurate commercial information on the Trust’s website.

·         Prepare materials for events, trade shows, and conferences and represent the Trust when required.

·         Track marketing activity performance and maintain enquiry/campaign records.

Product Quality & Development

·         Support administration of the training consultant pool, maintaining documentation and onboarding records.

·         Coordinate quality-assurance processes by collecting feedback and organising observations.

·         Support updates to training materials, consultancy packs, and digital product content.

Person Specification

Essential

·         A strong interest in the mission and values of the Suzy Lamplugh Trust.

·         Experience in administrative support within a customer-facing or commercial environment.

·         Strong organisational and time-management skills with the ability to meet deadlines.

·         Confident communicator (written and verbal).

·         Ability to work independently and collaboratively in a small team.

·         High attention to detail and accuracy in data entry and record keeping.

·         Strong IT skills, particularly Microsoft Office (Excel essential).

Desirable

·         Experience using Salesforce or similar CRM systems.

·         Experience in a charity or small organisation.

·         Experience supporting sales, customer service, or marketing functions.

·         Knowledge or experience relating to the VAWG sector.

Personal Attributes

·         Positive, proactive, and adaptable.

·         Self-motivated, reliable, and organised.

·         Logical and solution-oriented.

·         Supportive team player with a “can-do” attitude.

Special Requirements

This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).

Application Process

To support a fair and values-based recruitment process, all applicants are asked to submit:

1.    CV

2.    A covering letter to outline:

a.     how your personal values align with the values of the Suzy Lamplugh Trust

b.    What do you think good customer service looks like

This forms an important part of our assessment process and helps us understand your commitment to our mission. Please note that CVs sent without a covering letter will not be considered.