Operations Manager (Mental Health) - Registered Services

Birmingham

Permanent

30 Hours per week

Founded in 1962, our clients is a registered charity and company limited by guarantee, . Our board of trustees ensures they meet their charitable aims, supported by a dedicated team of well-trained staff.

Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with.

They provide individualised, person-centred services that help people lead fulfilling lives and reach their full potential. Known for their high-quality support, they play a key role in Birmingham's mental health system and collaborate with local organisations to challenge the stigma surrounding mental distress.

They are seeking an experienced and passionate Operations Manager – Registered Services to join their leadership team. You will be one of a team of four Operations Managers who oversee all front-line services .

Line managed by the Deputy Director of Operations, this role is strategically important to their delivery of recovery-based services within Birmingham’s mental health system.

Key Responsibilities will include:

· Work with the Director of Operations, Deputy Director of Operations, and other Operations Managers to co-create and deliver the operations development plan

· Line manage the service managers responsible for each area and support other team members as appropriate.

· Ensure services are delivered in line with their strategic vision and values.

· Ensure that the service(s) is being delivered in line with commissioning requirements, service user wishes and in line with local and national policy and best practice.

· Flexibility to occasionally work outside of usual hours.

· Take part in their senior on call rota.

The Successful Candidate will have:

· Experience of working in a CQC regulated service.

· Good working knowledge of relevant mental health and housing legislation and how it applies to service delivery.

· Knowledge of and commitment to the Recovery model of mental health support

· Experience of mental ill health, either personally or professionally

· Good working knowledge of safeguarding and able to deal effectively with safeguarding issues

· Familiar with good practice in data protection and able to support managers and staff to comply with any requirements

Staff benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling, a cycle to work scheme, and a comprehensive training programme.

Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with. They strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams. They are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

How To Apply:

Closing date for applications is Sunday 18th January 2026

Interviews will commence on Friday 30th January 2026