Jobs
About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.
The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.
This is a full time role based either at Scone Airport, where SCAA headquarters are located, or at our Aberdeen base at Aberdeen Airport (for Aberdeen-based candidates there will be the requirement to attend our Perth base on an occasional basis). The usual hours and days of work will be Monday to Friday, 9am—5pm. SCAA supports flexible and hybrid working arrangements—our current arrangements consist of a minimum of two office days per week. As our ways of working continue to evolve, we are open to reviewing the hybrid arrangement for this role, and fully remote working may be considered in the longer term.
About You
Essential
- Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.
- Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.
- Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.
- Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.
- Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.
- Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.
- Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.
- Project management skills.
Desirable
- Experience within the charity sector, especially in fundraising or supporter engagement.
- Experience working with finance teams on reconciliation and Gift Aid processes.
- Qualification in data protection, data analysis, or a related discipline.
Our Benefits
- Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 3 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
- Hybrid Working (minimum 2 days per week in the office)
Selection Process
Interviews will take place at our base at Perth Airport in Scone. First interviews will take place during the week commencing the 20th or 27th October and second stage interviews will take place during the week commencing 3rd or 10th November.
How to apply
Please refer to the full job pack on our website.
Application deadline is 5pm on Sunday 12th October.
To ensure no one in Scotland dies because help cannot get there in time.

The client requests no contact from agencies or media sales.
Job Title: Employment Consultant (South Central England – covering Hampshire, Dorset, Wiltshire, Avon, Oxfordshire)
Location: Home-based with significant travel across designated region
Salary: £33,174
Hours: Full time 37.5 hours per week (part time or flexible working options considered)
Contract: 2 years fixed term with possibility of extension
Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans we support, your colleagues or the other services that we collaborate with, you will be working with an exceptional group of people.
At the Poppy Factory, we help armed forces veterans with health conditions to find meaningful and sustainable employment after service. This often means overcoming significant barrier to employment. Our aim is to empower veterans, help them to recognise their unique skills and give them the confidence to move forwards in their career.
As an Employment Consultant, you will be assisting veterans across the region back into work. Based at your home, but with extensive travel, you will help with application materials, overcome challenges, and connect with employers. You will also work alongside professionals in other services such as health or welfare to ensure that the veterans have access to all the support they need to overcome barriers to gain and retain employment.
What do we need from you?
- Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.
- A collaborative mindset. You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You will also work closely with many other organisations for the benefit of the veterans you will be supporting.
- Motivation and commitment. It takes hard work, tenacity and time to help people reach their employment goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.
- This is hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting.
- Experience of and confidence in supporting people with complex challenges such as, health issues, substance use, insecure housing, criminal records, or other barriers to employment.
- You will be an emotionally resilient individual who can effectively navigate challenging circumstances and provide unwavering support to those in need.
Why should you apply?
- A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
- Competitive salary and benefits package including generous holiday and pension contributions.
- A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
- Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
- The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
- Be part of an iconic charity with a 100+ year history
For further information, including the full job description for the role, please refer to the candidate pack.
How to apply
To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Kirsty Gronow, Services Manager.
For an informal conversation to find out more about this role, please call Kirsty Gronow.
Please note, applications will be reviewed on a rolling basis.
No agencies please.
Equality & Diversity
We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.
As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.
We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.
About The Poppy Factory
The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.
The Poppy Factory provides competitive terms and conditions of employment, including:
- Opportunity for home-based/hybrid and flexible working
- 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
- Double-matched pension contributions up to 10% employer contribution
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.




The client requests no contact from agencies or media sales.
The Green House is the only specialist service in Bristol, Bath & Northeast Somerset, and South Gloucestershire supporting children, young people, and families affected by sexual abuse. Our evidence-based, creative, and community-led service model has transformed access to support, reducing wait times by 63%. While rooted locally, our training and survivor-led programmes are shaping the national response to child sexual abuse. This is an exciting time to join our ambitious team as we deliver a new strategy designed to break the silence around child sexual abuse.
We have just secured national funding for the first time for the VOICE Project and are looking for a Senior VOICE Practitioner to lead development and expansion of the programme.
We are looking for a skilled facilitator, leader, activist, and changemaker who can bring energy, creativity, and confidence to working with young people and parents/carers with lived experience of trauma. While experience in therapeutic settings is valuable, this role is not focused on therapeutic delivery. We are seeking someone who thrives on group facilitation, co-production, and activism - someone who understands the power of connection and is passionate about shaping wider systems and influencing national change.
Purpose of the job
The Green House’s VOICE change-making project aims to support young survivors and their family members to lead social change through creativity. Together, we aim to create national systemic change around child sexual abuse. Our approach recognises the inherent strengths and possibility of all young people. We develop creative spaces where young people can connect with their community, grow beyond traumatic experiences and learn to lead services like ours, alongside social change. We see creative change-making and connecting those with lived experience together as imperative to healing. It is the hope for change that helps young people and their families to learn to live a whole life alongside traumatic experiences and step into their potential.
The VOICE Project has two workstreams: Young People’s VOICE and Parent/Carer VOICE. We work with young people to deliver a creative arts leadership programme (6 weekly group), alongside creative drop-in spaces, individual projects and paid-for mentorship opportunities. We work with our Parent/Carer VOICE group to deliver monthly group sessions, parent-led drop-in spaces and individual projects. The VOICE Project also leads our national child sexual abuse (CSA) practitioner network.
If you have a background in youth work, trauma services e.g., domestic abuse, sexual abuse, social care, community outreach, education, or social justice movements, we’d love to hear from you.
Please refer to the full job description and person specification - a copy is attached to this advert and is accessible via the 'Work with us page' on our website.
If you would like to be considered for this role please send your CV and a supporting document (in the format outlined below) by Wednesday 8th October 2025 to the email address stated in the JD/personal specification and on our 'Work with us page'. Your supporting document must address the following question:
Why is supporting young people and their families to raise their voices and create change for others critical to healing?
The closing date for all applications is Wednesday 8th October 2025. Please ensure that you have submitted your CV and your supporting document in the format of your choice as outlined in the JD/person spec.
Interviews are expected to take place on 22nd & 24th October 2024 and will be held on-line.
Please that we will shortly be recruiting a VOICE Practitioner post to accompany the Senior role, please specify in your letter whether you would also like to be considered for this post should your Senior application be unsuccessful.
There is an optional Equal Opportunities Form attached to this advert and on our website for our internal diversity in recruitment monitoring, which can be sent to us at the same address alongside your application. The form will not be seen by those involved in the recruitment process. Although not mandatory, this monitoring allows us to align recruitment with our overall HR strategy, and continuously improve on how we attract, recruit, and retain a diverse range of candidates.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare Opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who We Are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join Our Team: We're expanding our National Road Victim Service and need a dedicated Caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.
Not Your Average Job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road traffic collisions.
What We Offer:
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)
· An extra day off for your birthday to take whenever you choose
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Pension
· Employee Assistance Programme
· Flexible working
· Be part of a skilled, friendly team with an engaged Board of Trustees
Who You Are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles like police, criminal justice, counselling, or health and social care could make you a perfect fit.
Specifically Seeking Candidates With:
- Living in the North or East of Scotland
- Frontline care experience (desirable but not essential)
- Understanding of criminal justice processes (desirable but not essential)
- Research and advocacy skills
- Resilience and willingness to grow
- Competent I.T. skills for remote work
Join Our Mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About Us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply Now: If you're up for a new challenge and have the skills, apply now.
Not for Traffic Offenders: Due to the nature of our work we can't accept applications from serious traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't for you, why not send us a short video telling us about why you think you'd be a great addition to our team.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


This is a brand new influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology, and the running of our building at Chaucer Street.
It is a wonderful opportunity to lead the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector. It is a role that will directly enable our front-line teams to spend more time with and create improved outcomes with the women we are here to support.
About us
Nottingham Women’s Centre is a women’s community and services space dedicated to helping women to overcome barriers, have their voices heard and seek solutions that create a better future for themselves. We do this by offering a network of services that include counselling, advice and guidance, courses, health and well-being activities, volunteering, focussed campaigning and activism.
General Description
We are looking for an experienced Operational Lead to join our senior leadership team at an exciting point of change and development for the organisation. This is a brand new influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology and the running of our building at Chaucer Street. It is a wonderful opportunity to lead on the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector. It is a role that will directly enable our front line teams spend more time with and create improved outcomes with the women we are here to support.
Key Responsibilities
Operational Leadership inc
• Oversee day-to-day operations across the organisation.
• Develop and implement operational policies, planning and procedures.
• Support continuous learning and improvement in organisational effectiveness
Governance, Compliance & Risk inc
• Ensure compliance with all legal, regulatory, and contractual obligations
• Maintain and monitor the risk management register and oversight of all organisational policies
• Support the SLT, Board and CEO with governance processes and reporting (internally & funder)
IT, Systems & Infrastructure inc
• Oversee the charity’s IT systems, databases, and technology infrastructure.
• Lead on digital transformation and ensure tools and systems support effective service delivery
• Maintain information security standards and appropriate accreditations
Finance & Resource Management inc
• Collaborate with the Head of Finance to ensure robust financial planning, budgeting, and reporting for operations
• Monitor organisational performance against key budgets and metrics.
• Work with teams to ensure and increase value for money across contracts and expenses
• Support funding bids primarily where linked to core and operational costs
HR and People Management inc
• Support the People Officer in the development of People strategy and implementation (recruitment, performance, wellbeing, learning & development).
• Champion a positive, feminist and inclusive workplace culture.
• Ensure compliance with employment law and best practice in HR.
Service leadership inc
• The role currently includes management of the reception and admin team who support women as they come into the building and utilise the welcome space for activities as well as support the logistical running of the building
Facilities & Health and Safety inc
• Manage the charity’s facilities (offices, community spaces, etc.) and ensure safe working environments.
• Oversee health and safety compliance and business continuity planning.
Leadership and Strategic Input
Contribute to organisational strategy and business planning.
• Work closely with other members of the senior leadership team to ensure alignment across contracts, teams and activity offers
• Build and maintain working partnerships with external organisations
• Support and develop your team ensuring they are competent and empowered to undertake their roles and support you and the organisation deliver quality services
• Ensure that all work is carried out in accordance with relevant legislation and Nottingham Women’s Centre policies and procedures, including the Centre’s Equal Opportunities policy and Health and Safety Policy.
• Deputise for the CEO as required.
The nature of the role and organisation will require you to be flexible and you may be asked carry out any other duties commensurate with this post
Notes
• As part of our anti-racism work we aim for 50% of shortlisted candidates to be from an ethnic minority. This positive action is being taken to further diversify our team. All shortlisted candidates must meet the essential minimum criteria which are marked with a * on the person specification.
• We offer a generous amount of leave, opportunities for flexible and or hybrid working, workplace pension, personal development and a supportive working environment that includes access to an employee assistance programme.
• This post is subject to completion of a three-month probationary period.
• An enhanced DBS clearance is required for this role.
L
Location: London. Candidates can work remotely in the UK with occasional travel to the office.
Contract: Permanent
Hours: Full-Time or Part-Time Pro Rata (5 or 4 days per week)
At FILE, we use the power of law to address the climate crisis. We’re building a People & Culture function that reflects our values of justice, equity, diversity and inclusion – and we’re looking for a People Partner to help us bring this vision to life.
The Role
The People Partner will work closely with managers and teams across the organisation, providing trusted HR advice and practical support throughout the employee lifecycle. You’ll balance operational delivery with strategic input, helping to embed policies, strengthen management capability, and drive engagement.
Key Responsibilities
- Business Partnering (30%) – First point of contact for HR queries and truly partner with your area of the Foundation by building trusted relationships, coaching managers, and supporting policy implementation.
- People Strategy & Planning (15%) – Supporting and driving engagement initiatives, policy drafting, performance campaigns, and people data reporting.
- People Operations & Admin (30%) – Managing HR records, payroll liaison, benefits administration, and offboarding.
- Recruitment & Onboarding (15%) – Coordinating recruitment processes, onboarding, and inductions for new staff.
- Justice, Equity, Diversity & Inclusion (10%) – Helping embed JEDI principles into policies and practices, and acting as a role model for inclusive behaviours.
About you
We know that long lists of criteria can be discouraging and that some candidates will not apply for a role unless they feel they feel they meet all of the criteria. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
We also recognise that skills and experience can be gained in unexpected places, so we welcome applications from candidates who feel they have relevant skills for the role, gained from a wide range of professional, lived and learned experiences.
We’re looking for more than technical HR knowledge – we’re looking for someone who brings strong people skills and lives our values. To thrive in this role, you’ll need to be:
- A trusted advisor and communicator – able to build confidence quickly with managers and colleagues.
- Emotionally intelligent and empathetic – creating psychological safety and supporting people with care.
- Inclusive and values-led – deeply attuned to justice, equity, diversity and inclusion, and committed to modelling these in practice.
- Collaborative and supportive – a true team player who builds connections across functions and cultures.
- Constructive and courageous – unafraid to challenge inequity and provide feedback in a safe, positive way.
- Organised and detail-focused – ensuring our processes are consistent, efficient, and reliable.
Of course, you’ll also bring a solid grounding in employment law, HR practices, and systems – but it’s your power skills that will make the real difference in helping FILE’s people thrive.
What You’ll Gain
- The chance to grow with a dynamic, values-led organisation at the forefront of global climate action.
- Meaningful, varied HR experience across the employee lifecycle.
- A collaborative, supportive working culture where people are empowered to thrive.
About FILE
The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change.
Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases.
Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).
FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.
Location
We are advertising this role for candidates based (and with the right to work) in the UK and in the Netherlands. Please note that you will see this role advertised in multiple locations but that we are only hiring for one position based in either location, and that we are able to offer collaborative working spaces only in the Netherlands and the UK.
Please apply to the job post for your preferred location.
Working for FILE
FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.
Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are strategic, innovative and collaborative, and open to growing in line with the Foundation.
FILE is committed to challenging systemic injustice. Our ability to do so is strengthened by the diversity of our partners and staff. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We are actively working to create a culture where colleagues feel welcomed, heard and supported to succeed and thrive.
How FILE supports its staff
FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offers a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare, enhanced maternity, paternity and shared parental leave, enhanced sick leave, flexibility working remotely and also abroad and a matching contribution to a pension scheme.
Applications
Please apply on our website and upload your CV. This role is open for applications immediately and we accept applications on a rolling basis but we will not accept any applications after 10 October 2025. If you are interested, we encourage you to submit your application as early as possible.
Representation and Culture
FILE recognises the under-representation of historically marginalised communities and individuals in climate, nature and philanthropy spaces. We are committed to developing an organisation that represents the world we are looking to protect and building a culture that supports such.
In doing so, FILE is committed to building policies and practices that ensure no current or prospective employee is discriminated based on disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing Manager
- Hours: Full-time, 37.5 hours per week
- Contract: 12 month fixed term
- Location: Hybrid and Oxford (minimum once a week in the office and as required)
- Salary: £37,001 - £47,407 per annum
- Closing date: 9th October 2025 at 12 noon
- Interview date: mid – late October
This is a fantastic fixed term, maternity cover opportunity for an experienced and motivated Marketing Manager, ideally with charity sector communications experience starting in December 2025. This role sits within a fast-paced environment with one direct report. You will be close to the change you make so a desire to make an impact is essential and your 'can do' attitude together with energy and passion will make a positive difference.
You will be required to attend the office in Oxford once a week as a minimum and as required.
Ready to bring your skills to a role that matters?
Alongside your CV, please provide a personal statement detailing why you would be a good fit for the role.
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We’re seeking a highly organised, discreet, and dynamic Personal Assistant to support the Chief Executive of a charity tackling youth homelessness.
As the Personal Assistant to the CEO, you’ll be at the heart of strategic engine. You’ll manage a fast-paced, high-profile workload, ensuring the CEO is fully supported to balance competing priorities and lead effectively.
Acting as the first point of contact for the CEO’s office, you will triage requests, ensuring professional and timely communications with a wide range of stakeholders.
You will cultivate professional relationships both internally and externally, leveraging these to prepare and coordinate high-quality briefings for to ensure the CEO is well prepared in advance of meetings and engagements.
Maintaining systems and processes to keep the CEO’s office running efficiently will be central to the role and you will oversee logistics for the CEO’s travel, events and projects, ensuring seamless execution.
This role sits within the Governance & CEO Office. This small but agile team provides high-level support to the Chief Executive and the Board of Trustees. You will join the team who ensure the CEO’s office runs smoothly and strategically, enabling both the CEO and the Board to focus on delivering our ambitious vision.
The role is predominantly office based, with flexibility to work from home up to two days per week.Due to the nature of the charity’s work, you will be required to complete a full DBS check upon appointment.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ROLE OVERVIEW
The role is responsible for delivering comprehensive HR support across the organisation covering recruitment, onboarding, training, and support for performance management and employee relations. It includes managing volunteer processes and working closely with both internal managers and external HR and training providers.
The postholder will play a key role in maintaining effective HR systems, ensuring policy compliance and supporting a positive work culture.
Key responsibilities
· Managing end-to-end recruitment processes across multi-disciplinary teams, including: recruitment, onboarding, DBS checking, training and development, absence and performance management, and leaver processing
· Oversight of SCT’s volunteer recruitment, onboarding, training and administration in collaboration with SCT’s manager
· Working closely with SCT’s outsourced HR support
· Providing SCT managers with guidance on volunteer recruitment and any management issues
· Implementing, maintaining and reviewing an annual training plan for all employees
· Maintaining up-to-date staff files and HR system records including DBS validation, handling confidential employee and volunteer data in line with data protection legislation
· Supporting employee relations by assisting with complaints, grievances and disciplinary procedures including the provision of support to managers on all employee-relations matters
· Working with SCT’s Business Operations Manager to ensure accurate information is provided to SCT’s outsourced payroll administrators to ensure accuracy of all relevant information
· Supporting the ongoing review, development and improvement of clear, consistent and accessible policies and procedures across the organisation
· Working closely with SCT’s managers to promote the ongoing communication, implementation and participation in the review cycle of policies and procedures
· Undertaking other reasonable duties that may be required from time to time.
PERSON SPECIFICATION
· CIPD-qualified to level 5: significant HR management experience will also be considered
· 3+years demonstrable generalist HR management experience or similar role types – ideally in a small organisation or NFP
· Demonstrable experience of working across multiple sites
· Excellent communication skills both written and in person with the ability to adapt to a range of audiences
· Experience of presenting materials and report-writing to a range of audiences.
PERSONAL QUALITIES
· Professional demeanour
· Ability to maintain confidentiality in all matters
· Meticulous attention to detail across a range of competing demands
· Ability to align with organisational values and promote the organisation’s vision and ethos
· Commitment to working in an inclusive, person-centred and trauma-informed environment
Desirable Skills and Experience
- Experience in developing and implementing annual training and development plans.
- Previous involvement in reviewing and updating organisational HR policies and procedures.
- Experience in the charity or voluntary sector, particularly in managing and supporting volunteers.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Energy Advisor (Green Doctor) - Birmingham
Reference: SEPT25C001
Salary: £25,279 per annum
Hours: 37 hours per week
Contract: Full time
Location: Birmingham hybrid, one day per week to be worked in the Tipton office, with regular travel around West Midlands area when required. Access to own vehicle necessary.
Join Groundwork West Midlands – Make a Difference in Communities!
About Us
At Groundwork West Midlands, we are passionate about helping communities overcome challenges and build brighter, healthier futures. We work alongside individuals and families facing poverty, offering practical support to improve their wellbeing, reduce inequalities and foster community resilience.
The Role
We are looking for a committed and compassionate Community Energy Advisor (Green Doctor) to join our team. In this vital role you’ll work directly with people in their homes and neighbourhoods, offering guidance, support and resources to help them stay warm, save money and improve their quality of life.
As a Community Energy Advisor, you’ll play an essential role in helping individuals and families in vulnerable circumstances to:
- Understand and manage their energy use to save money and stay warm.
- Access grants, financial support and services that ease hardship.
- Install simple, practical energy-saving measures in their homes.
- Gain confidence and skills through community workshops and events.
- Connect with other local services and support networks for wider wellbeing.
A full driving licence is essential and access to own vehicle for the role which entails travel to homes around the region.
Full Training to be given – no energy related experience necessary
Why Join Us?
By Joining us, you will be part of a supportive, mission driven team making a real change in communities. We offer:
- A competitive salary of £25, 279 per annum
- 25 days annual leave + bank holidays
- Flexible working policy
- A health cash back scheme
- Workplace pension
- Free refreshments
Closing date: 20th October 2025
Please note, we reserve the right to close this vacancy earlier, if a high number of applications are received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
An Enhanced DBS check will be carried out for this post.
No agencies please.
Overall Job Purpose
· To support vulnerable clients who are residing at our 44 bed hostel, The Elms.
· To promote independence while delivering intensive support, to empower clients and enable them to take the next positive steps to rebuild their lives
Duties and Responsibilities
· To deliver high quality, structured, and effective interventions to ensure the client can maintain their licence at the hostel
· To support vulnerable client groups with multiple issues including housing, benefits and tenancy –related issues often managing situations which can often be complex
· To build relationships with the clients ensuring they feel empowered and motivated to help themselves
· Liaise with third party agencies and a range of service providers in order to establish, or improve, services for clients
· Develop and maintain effective working relationships, collaborating with all staff and volunteers, and work to achieve the DENS aims and organisational strategy
· The role involves attending meeting off site. A full, current driving licence and access to a vehicle is essential.
We take the safeguarding of our clients seriously and as such this role is subject to an Enhanced DBS check.
You will be working effectively and flexibly as part of a busy team. This list of tasks and responsibilities is not exhaustive, and the Post Holder may be required to undertake other duties as required by their Line Manager.
PERSON SPECIFICATION:
Requirements
Essential
Desirable
Education & Training
- A good standard of Education
· A high standard of Education
· Industry qualification
Knowledge & Experience
· A good understanding of working in a hostel
· Experience of supporting people who have complex needs and/or vulnerabilities
· Knowledge of welfare benefits
· Experience of supporting vulnerable people who have complex needs
· Liaising with a range of service providers or agencies, in order to establish, or improve, service for clients
· Understanding of the principles of a quality and customer focused service
- Previous experience of working in a homeless hostel
- Experience of building strong working relationships with supporters and stakeholders
- Experience of working or volunteering for a Charity
- Understanding of the issues facing homeless people
- Knowledge of geographical area
- A strong knowledge of housing law
Skills & Abilities
· Ability to work well under pressure and deal with emotionally charged, and pressured situations
· Proven ability to empower service users
· Self-motivated and can manage time effectively; prioritising work according to needs and deadlines
· People’s person and a natural team player, willing to get stuck in
· IT literate
· Administratively self sufficient
- Experience of Inform CRM systems or similar
- Thrive in a fast-paced environment
- Good standard of written English
Personal Qualities
· People-focused
- Tactful and diplomatic
- Caring and Considerate
- Ability to build and maintain relationships
- Ability to work independently and use own initiative
- Self-motivated with the ability to motivate and enthuse others
- Can-do attitude, ‘hands on’
- Enjoy collaborative working
· Solutions focused
· Compassionate
· Passionate about making a difference to other people’s lives
· Goes the extra mile
General
· Full driving license and own transport
· Business Insurance
How to apply
- Please read the full Job Description & Person Specification
Please advise us should you require adjustments to be made to the recruitment process
For an informal chat about the role, please ring Ruth Osborne on 0144 2-8001 31
Why join DENS?
You’ll be part of a supportive, friendly, and dedicated team of fundraisers who foster a collaborative "One Team, One Goal" culture. We value and celebrate every member's contribution, ensuring you thrive in our positive working environment. Enjoy flexible working arrangements that support your work-life balance, along with ongoing training and development to enhance your skills. Your fundraising efforts will directly contribute to creating positive change and making a lasting impact in our community.
Benefits include:
· Flexible working arrangements (subject to role)
· 25 days Annual Leave (Pro Rata) plus bank holidays
· 1 additional day of Annual Leave after each 5 years’ service (FTE, up to a max 3 days)
· 1 day per year to volunteer for DENS or another organisation (FTE)
· Contributory pension scheme with NEST, employer contributions of 3%
· Sick pay scheme
· Employee Assistance Programme – 24/7 advice/support helpline and access to counselling
· Medicash health cashback plan - including Virtual GP access, dental, optical costs and access to services to support your wellbeing
· Staff wellbeing days and team building activities
· Training and professional qualifications relevant to your role
About DENS
Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, secure and maintain a long-term housing option and be an active member of their community.
We ensure individuals have access to temporary and short-term accommodation, and individuals and families have access to emergency food and provisions. We provide a range of services so that people can develop the resilience, skills, and confidence to take the next step in their lives.
DENS Culture & Values
Integrity at DENS means being authentic, honest, and reliable. We demonstrate this through accountability, open communication, clear processes, and setting realistic expectations.
Respect at DENS means being kind, honest, and trustworthy. We value others' opinions and celebrate their uniqueness by maintaining a non-judgmental and unbiased attitude towards clients, colleagues, and stakeholders.
Collaboration at DENS means unity and partnership. We believe that working together strengthens communication and relationships. Our One Team/One Goal mission ensures we achieve the best outcomes for our clients.
To help rebuild the lives of vulnerable people in Dacorum who are facing homelessness, poverty and social exclusion.





Are you a values-driven leader who can bring rigour, clarity, and inspiration to complex systems of governance and performance?
Willen Hospice is seeking an exceptional Head of Governance, Performance & Improvement to shape and deliver the frameworks that will strengthen our resilience, accountability, and impact.
This is a pivotal opportunity to lead on corporate governance, policy and compliance, project oversight, and quality assurance—ensuring our hospice operates with the highest standards of transparency and effectiveness. More than that, you will champion a culture of continuous improvement, harnessing data and evidence to drive smarter decision-making, better outcomes, and long-term sustainability.
As part of our senior leadership team, you will not only safeguard the organisation’s integrity but also enable innovation and transformation—helping us to deliver outstanding care today, while preparing confidently for the challenges of tomorrow.
What you’ll do:
✅ Lead the integration of governance and performance frameworks that underpin safe and effective care.
✅ Develop systems to support high-quality project delivery and continuous improvement.
✅ Work closely with the Director of Income Operations and Governance to bridge strategy and operational delivery.
✅ Provide assurance to the Board of Trustees and sub-committees through timely, transparent reporting and compliance.
What you’ll need:
You will be a strategic, detail-orientated leader with substantial experience in governance and performance. You will bring a proven track record of building and embedding frameworks that drive assurance, improvement and innovation. Skilled at aligning policy, data and delivery with organisational strategy, you will also be an excellent communicator – able to engage stakeholders at all levels and translate insight into meaningful action.
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
- A role with purpose – contribute to exceptional palliative care.
- Supportive and caring environment – work with passionate, like minded-colleagues.
- Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
- Perks and extras – free parking, subsidised catering, Blue Light Card discounts (with membership), and access to our Employee Assistance Programme.
Bring your strategic vision, your commitment to excellence, and your ability to deliver results. Together, we will build a future where every member of our community can access outstanding end-of-life care.
Hybrid working considered following a period of Induction.
For an informal conversation, please contact Margaret Dovies, Executive PA
Closing date: 1st October
Interview date: 9th October
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At CBGC, our aim is to empower young people in the local community who lack access to services and standard educational opportunities. Through sports like football and basketball, music, mentoring, and other engaging activities, we inspire and guide youth toward positive, transformative pathways
We have a new and exciting vacancy, The Centre Manager (the Manager) will play a key role in ensuring the management and smooth running of the Coventry Boys and Girls Club (Centre). This includes the management of the Senior Management Team (SMT), to ensure the compliance of/to and oversee all administration processes and procedures (including all legal requirements) and financial management.
A key role of this job is to develop the centre’s business in consultation with senior staff, service users to understand the needs of the community and thus create bespoke opportunities in response. This also includes working with and across stakeholders from statutory, voluntary and the commercial sector to generate greater means of collaborative working, and manage a facility which is both safe, sustainable, and friendly for users.
MAIN RESPONSIBILITIES:
· Manage the safe and efficient operational delivery of the centre in conjunction with the Senior Management Team (SMT)
· To ensure that the service is fully compliant within its regulated marketplace and that the quality assurance processes are implemented and maintained.
· To support in strategy development, expansion planning and the delivery of the business plan and profit targets, working with the SMT to ensure new business generation in line with agreed budgets.
· To review data and SMT reports to evaluate, advise and support further improvement.
KEY TASKS:
· In conjunction with the Board of Directors to oversee the centre, supporting the Senior Management (SMT) and staff team to maintain compliance within those services and in particular, supporting with any safeguarding concerns.
· Closely oversee any areas of concern in the day-to-day operations of the centre and provide on call advice and assistance as part of an agreed rota.
· To implement and oversee KPI’s for the SMT in line with the centre’s goals, managing any areas of concern.
· To help deliver expansion plans across the centre, in particular working with the SMT to maximise the use of the centre’s facilities.
· To ensure that the SMT promote the use of the Centre by, amongst other things, maintaining the Centre’s website and other social media and maximise publicity opportunities and liaising with the local media, and to build relationships and acknowledge funders and their contributions.
· To advise the SMT and Directors on areas for development, areas of good practice and areas for improvement; introducing systems and work practices in order to deliver change where needed. To take quick and decisive action where any decline in outcomes is identified.
· To keep up to date with all regulatory changes and good safeguarding practice.
· To effectively introduce, communicate and share good practice examples across the staff.
· To help build on and further develop a strong and well-balanced team, developing new staff to come through across all regions and developing team resilience.
· Ensuring all Company Policies and Procedures are implemented, managed and monitored.
· Ensuring that all Legislation and Regulations are implemented, managed and monitored.
· Reporting via a board report, and attending board meetings, to share all relevant information within your role.
· To share key information following the board meeting with the SMT in a timely manner.
· To collaborate with directors and key staff to develop new systems, processes, or practices in line with the company requirements.
· Supporting the SMT to ensure that the service follows the agreed recruitment and selection processes, ensuring that the company’s staffing levels are maintained accordingly.
· Assist in the investigation process and hear grievances for formal disciplinary hearings (inc appeals) as appropriate and where requested.
· To investigate and apply for external funding.
· To promote and maintain positive, fruitful relationships with all stake holders, particularly Coventry City Council, to seek compatibility of activities and delivery of innovative joint ventures.
· To inform the directors, of any serious areas of concern.
· Maintain absolute confidentiality and follow all GDPR guidance and policy.
· To work within the of the Equal Opportunities and Equality & Diversity Policy and Procedures at all times.
· As with all staff, to take joint responsibility for the safeguarding of those in our care and to act on any concerns immediately.
· Any other duties reasonably expected of a Centre
· Manager.
· This job description will be reviewed regularly and may change over time.
Education and training:
· Educated to degree level or have equivalent experience / qualification
· Computer literate with a working knowledge of Microsoft applications.
· Proven experience in either, the voluntary/community sector, business, project management.
Other:
· A strong commitment to youth services
· Able to work occasional evenings and weekends and attend the Centre at short notice, able to work flexible hours.
· Consent to an enhanced DBS disclosure
Skills and abilities:
· A professional attitude and approach to the management of the Centre
· Excellent communication skills- both written and verbal
· Customer service skills
· Confident, self-motivated, innovative and able to work under pressure
· Good team leadership skills with the ability to develop and support all members of the team
· Able to prioritise work and demands
· Able to work collaboratively
· Understanding of financial budgets with the ability to work within a budget.
· A critical thinker with problem solving skills
Personal characteristics:
· They will have a strong commitment to helping members of the community get involved with the Centre.
· They will also need to be self-reliant demonstrate autonomy and discretion’ in their working and to prioritise activities.
· The continued success of the Centre will depend heavily on the organisational skills of the Centre Manager and their ability to communicate effectively with all members of the community and work alongside colleagues, partners and the Board.
· The Centre Manager will be given a high degree of autonomy and will be self-motivated.
The client requests no contact from agencies or media sales.
As our Relationship Fundraiser you'll work with colleagues, Trustees, and supporters to explore the relationships they hold, and how they can add value to our mission.You’ll undertake prospect identification, research, and plan approaches to develop relationships with, and income from, corporate and individual supporters.You’ll play a key role in creating and managing relationships within the engineering community, raising funds for, and awareness of, the vital support we provide for people when life becomes challenging.We find creative ways of working as a team and look to showcase the individual talents and personalities that people bring to their role.
The client requests no contact from agencies or media sales.
Who we’re looking for and why join us
At Refugee Legal Support (RLS), we’re seeking a dynamic leader to become our new Fundraising Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move.
Following significant growth in recent years, you’ll build on strong foundations to support the organisation’s sustainability. You’ll bring strategic vision, excellent stakeholder management skills and a collaborative approach to support the delivery of RLS’s new strategic plan.
However this role goes beyond fundraising. You’ll also be a key member of our Management Team and work closely with our Executive Director, Legal Director and board of trustees to shape the future of the organisation. This is therefore a perfect opportunity for anyone looking to develop their senior management skills.
This role combines strategic oversight with hands-on work, bridging urgent funding needs, long-term fundraising strategy and organisational leadership. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s impact while shaping its future.
About Refugee Legal Support (RLS)
Our structure
Refugee Legal Support (RLS) operates as a registered organisation in both the UK and Greece, reflecting our international scope and impact. Our governance structure includes a dedicated Board of Trustees and specialised subcommittees that provide oversight and strategic direction. We’re supported by a dynamic management team and dedicated, expert project teams who deliver our mission across Greece, the UK, and Northern France.
What we do
Refugee Legal Support is an international legal support organisation, with operations in Greece, the UK and Northern France. We’re committed to ensuring access to justice through expert legal information and advice to people seeking safety and family reunification. Our casework is a tool to tackle individual and systemic injustice in immigration systems.
We strive to develop inclusive, sustainable and regenerative ways of working which are directly informed by those with lived migration experience. We support the global movement that fights entrenched inequalities, racism and other forms of discrimination that force people to migrate. In doing so we recognise that immigration systems are weighted against those forced to migrate and stand in opposition to hostile policies, along with all forms of violence against people compelled to migrate.
We’re specialised and use our expertise for strategic impact. We strive to be thorough and aim for precision and accuracy in all of our work. In a fast changing environment we use our experience and expertise to move quickly to meet needs, but to also think beyond the immediate context and push for positive systemic change.
We continuously think and challenge ourselves in how we develop our anti-racist practice and empower refugee leadership. We recognise that climate justice and migrant struggles are interconnected and view our work through this lens.
To get a fuller picture of our financial health and impact, have a look at our most recent accounts on the charity commission website. (Refugee Legal Support, Charity number: 1191680)
Our ethos
We have a strong commitment to consultative decision making and strive to be non hierarchical. We’re rooted in our foundational values of solidarity, anti-racism, independence, openness and transparency.Our colleagues play a central role in shaping our work and how we respond to need. They are dedicated to our mission and have the best interests of our clients at heart. We enable each other to fulfil our individual and collective potential in a work environment of mutual trust and respect.
Working at RLS:
The wellbeing of our colleagues is of paramount importance. We foster a friendly, supportive and collegiate working environment, and we practise consultative ways of working. We work flexibly and prioritise effective recuperation.
Some of our benefits include:
- Generous annual leave: 28 days (pro rata for part time employees) plus bank holidays and additional days at Christmas;
- Flexible working schemes, compressed hours and remote working are available;
- 8% pension scheme with ethical pension provider. RLS contributes 5% with minimum 3% staff contribution;
- Wellbeing offering: access to specialist individual counselling, group clinical supervision or alternative means of wellbeing support (body and mind classes of choice);
- Enhanced maternity and partner leave;
- Enhanced sick leave and pay;
- Wellbeing leave;
- Learning & Development: each member of staff has access to training resources and courses and shadowing opportunities;
- We work in a purpose built office environment near Old Street Station, shared with two like-minded organisations.
Role Overview: Fundraising and Operations Director
The successful candidate will lead RLS’s income generation through our next phase of development. You’ll oversee our relationships with key funders, individual giving, our approach to major donors and our communications. You’ll work closely with the Management Team and trustees to set and implement fundraising strategy and highlight and manage risk.
As a member of the Management Team, you’ll be involved in the day-to-day leadership and oversight of the organisation, with involvement in decisions from strategy to HR, project design and many other aspects of our work.
Core Responsibilities:
Fundraising strategy and development
- Lead the development and delivery of RLS’s fundraising strategy to meet our funding targets and deliver our strategy.
- Meaningfully involve and guide the Management Team, trustees and Fundraising Officer in strategy development and delivery.
- Develop new funding sources as appropriate.
- Ensure that funding sources fit with RLS’s values and our moral and ethical fundraising policy.
Organisational leadership
- Work with the Management Team and trustees to lead on the delivery of RLS’s strategic objectives.
- Work with the Management Team to lead RLS, including finding creative solutions to issues as they arise and ensuring the smooth running of the organisation.
- Foster a supportive work environment that’s true to RLS’s values.
Lead on funder relationships
- Develop and cultivate relationships with potential funders.
- Develop and maintain a strong pipeline of funding opportunities to meet our targets and fulfil our strategy.
- Lead relationships with existing funders, ensuring that they’re regularly engaged and that all reporting deadlines are met.
- Support the Fundraising Officer to lead on certain funder relationships.
Proposal and application development
- Lead the development of compelling applications and proposals for funders.
- Work closely with internal stakeholders to ensure that all funding applications meet the needs of RLS and align with our strategy.
- Support the Fundraising Officer to deliver high quality proposals and applications.
Individual giving and major donors
- Work closely with the Fundraising Officer to develop and deliver a high quality individual giving programme to meet our fundraising targets.
- Manage relationships with major donors and further develop this income stream.
Communications and events
- Work closely with the Fundraising Officer to develop and deliver RLS’s communications strategy.
- Work with the Fundraising Officer and CEO to oversee and continue to develop RLS’s website.
- Organise and deliver events from time-to-time to support the delivery of RLS’s fundraising strategy.
Risk management, reporting and record keeping
- Ensure that the Management Team and board have an accurate picture of RLS’s financial position, including a clear picture of risk.
- Oversee accurate records of funder and donor relationships and income through our CRM.
Representing RLS and occasional travel
- Represent RLS at events from time to time.
- Occasional travel, potentially including international travel.
Line management
- Provide high quality line management to the Fundraising Officer.
- In future, there may be other line management responsibilities as RLS’s staff changes to meet our new strategy.
Person Specification
Essential:
- Senior leadership experience in income generation
- Proven success in securing significant, multi-source funding, including trusts and foundations.
- Expertise in developing long-term financial strategy and sustainability
- Experience in shaping and overseeing individual giving campaigns
- Excellent relationship-building and communication skills
- Ability to find creative, innovative solutions and problem-solve.
- Strong leadership skills, including the ability to foster a team-wide understanding of and involvement in fundraising.
- Have a strong commitment to advancing migrant justice.
- Be an active listener and a progressive leader.
- The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). A criminal record is not necessarily a barrier to recruitment but should be disclosed on application
- Have the right to work in the UK.
- Fluent in English.
- Have lived experience related to migration and/or experience of and relationships in the migrant justice sector (desirable).
The client requests no contact from agencies or media sales.