Recruiting for a Specialist Support Worker to join our Mental Health services in Lambeth!

GBP 22,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

Lambeth Mental Health Floating Support is a service for adults, in any type of tenure, who have medium and/or complex mental health support needs. Support is provided for customers to maintain - or prevent the loss of - their accommodation and/or independence, to enable a move from supported accommodation to more independent living, to enable discharge from hospital or to prevent hospital admission. The service is available to customers from 9am to 5pm, Monday to Friday. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Mental Health services in Lambeth!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

Lambeth Mental Health Floating Support is a service for adults, in any type of tenure, who have medium and/or complex mental health support needs. Support is provided for customers to maintain - or prevent the loss of - their accommodation and/or independence, to enable a move from supported accommodation to more independent living, to enable discharge from hospital or to prevent hospital admission. The service is available to customers from 9am to 5pm, Monday to Friday. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this

occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Homelessness and Complex Needs services in Southwark!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

David Barker House is located on Blackfriars Road in the borough of Southwark is a 45 bed homeless complex needs hostel for single males only. Manor Place Hostel is located in Kennington area in the borough of Southwark which is a 34 bed homeless complex needs hostel for single females only. All our residents have shared facilities and are aged between 18 and 60 years old. We support them with a range of support needs from domestic violence, substance misuse, mental health and offending. We aim to enable vulnerable people to address their identified support needs as well as manage risks in order to allow customers to move on towards greater independence. The service provides waking night cover as well as a team of staff support workers with a case load of around 8-12 customers depending of the needs of the service. To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.
You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting an Income and Housing Officer to join our Head Office in Westminster!

£26,000 per annum, working 35 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a large patch of 450+ units across all our services you will ensure that challenging rent collection targets are met. You will be based at our head office in Westminster with some travel across London.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. A key requirement of the role is that arrears enforcement actions are carried out in a timely and efficient manner.

Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder needs to have strong organisational skills and have the ability to effectively manage multiple tasks at one time.

Key Responsibilities:

- Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
- Advise operational managers on their scheme arrears cases and devise an action plan
- Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
- Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately
- Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
- Serve NTQs, NOSPs, NRPs and carry out home visits as requested
- Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance
- Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers
- Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form
- Respond to management issues such as disputes and complaints including breaches of tenancy and/or licence conditions
- Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions, the Job Centre and local debt advice agencies
- Contribute to special projects such as tenancy audits and suspected sub-letting
- Assist in the training of new support staff in the tenancy aspects of support for customers
- Any other relevant tasks as required by the Housing Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- An understanding of the needs of customers who have experienced homelessness and who may also have support needs
- Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way
- Excellent communication skills and experience of dealing with vulnerable people in a sensitive, friendly and clear manner
- An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment
- The ability to communicate clearly with non -housing management staff and explain cases in a non technical way
- A logical approach to problem solving and a willingness to deal with problems quickly and efficiently
- A willingness to "go the extra mile" when working with our customers
- Good IT skills and the ability to interpret spreadsheets of numerical information

Skills, Knowledge and Experience:

Essential:

- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information
- Extensive knowledge of welfare benefits, especially housing benefit
- Experience of liaising with housing benefit departments, the DWP and other external agencies

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Business Development Manager to join our Business Development Team in Westminster!

£46,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 35 hours per week.

This is a great opportunity for a business development professional seeking to develop and grow. The role works as part of a wider Business Development team alongside other Business Development Managers, Referral Co-ordinators, team administrative support and reports to the Head of Business Development. Other functions within the directorate include capital development and fundraising. The ideal candidate will have a good working knowledge of support services for one or more of the following client groups: homelessness, learning disabilities, mental health and care leavers. The role will be a mix of proactive service development - sourcing new property, working with commissioners and setting up new spot purchased services - and responding to tenders and framework bids. There is significant scope for development within the role, with regular salary reviews.

Job Overview:

To work as part of the Business Development Team to expand and extend the services we deliver. This involves reactive work in responding to commissioners' invitations to tender (ITT) for services, and proactive work in developing new service models, negotiating directly with commissioners and marketing new ideas.

The post holder is responsible for leading on tenders with support from the whole business development team. This will mean taking a tender from the Pre-qualification Questionnaire (PQQ) to final written submission, working closely with a wide range of staff to accurately represent our services. We operate on a business partnering model and this role will therefore liaise closely with the Director and Operations Managers from the relevant directorate. You will also liaise with the Director of Business Development to work on new opportunities arising from the acquisition of properties from the open market and other registered social landlords. Experience of property-based business development would be a distinct advantage.

Key Accountabilities:

About 60% of the role is to bid for services which are being tendered by local authority and health commissioners. This involves:

- Liaising with commissioners and developing a working relationship
- Leading on business intelligence in their specialist area by keeping abreast of commissioning intentions
- Contributing to specification development either through market testing events or via direct discussion
- Support Business Development Officers to produce high quality PQQs
- Working closely with Operations Managers, Directors and Service Development Managers to assess the financial viability of the proposed service, and to develop a new service model in response to the ITT
- Write, edit and cost the majority of tenders
- Presenting proposed models and contract prices at internal risk panels to gain SMT approval
- To contribute to and support tender exercises coordinated by other members of the team
- Supporting and attending presentations, pitches and interviews with a team of operational staff

Other responsibilities include:

- Undertaking research into the needs and priorities identified at national and local level within the supported housing and related fields guided by the Head of Business Development, working alongside the Business Analyst
- Developing strategic partnerships with organisations to form part of supply chains for larger contracts
- Analyse and put forward business cases and options for different ways of delivering services to meet commissioner needs
- Undertaking regular analysis of competitors by scanning trade and national press
- Proactively sourcing Business Development opportunities and developing creative ideas and service models alongside Operational Managers and customers
- Developing and maintaining strong working relationships with Operational and Head Office staff
- Assisting other team members as needed

This is not an exhaustive list of all the duties and responsibilities that may be required and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Imaginative and resourceful
- Approachable and open behaviour
- Prefers working as part of a group or team
- Self-starter with a can-do attitude
- Has a practical and logical mind, is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Enjoys working with a wide range of people

Skills, Knowledge and Experience

Essential:
- Educated to degree level, with well-developed competencies and skills, in particular excellent communication skills
- Experience of working with Microsoft Office Word, PowerPoint and Excel
- Experience of the health and social care/supported housing sector and or statutory fundraising experience in social care/charity sector
- Able to write clearly and persuasively
- Able to think strategically and creatively and articulate innovative ideas
- Able to take advice from a range of sources and recommend a course of action
- Able to make interesting presentations to a range of audiences
- Able to manage time, cope with competing demands and meet deadlines
- Able to organise a large volume of information, and create systems so that other staff can access the information easily
- Able to work flexibly, including assisting other staff in the Business Development Team when priorities dictate

Interviews for this role will take place on 17th and 20th December.

Recruiting for a Part Time Support Worker to join our Homelessness and Complex Needs Service in Westminster!

£10,972 per annum, working 20 hours per week plus 25 days Annual Leave pro rata, Pension schemes, Staff discounts, healthcare and more.

Hopkinson House is a complex needs service housing 63 residents. This service sits in both the mental health and homelessness pathway. Hopkinson House has adopted the Psychologically informed Environment model. At times Hopkinson House can be a challenging environment which requires staff to be resilient, understanding, and committed to supporting customers who display challenging behaviour

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting Support Workers to join our new Young People Services in Ealing!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Horn Lane is a new specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a mix of medium and high level of support to young people with a variety of complex needs. The service supports fourteen young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers and Night Support Workers.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet their assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Interviews taking place week commencing 4th December 2019.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Specialist Behavioural Support Worker to join our Learning Disabilities service in Tower Hamlets!

£22,500 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Lester Court in Tower Hamlets opened in June 2019, the new service is for adults with a Learning Disability and/or Autism. We are looking for proactive and enthusiastic individuals to join a high performing team that specialise in working with people whose disability has a level of complexity that inhibits their ability to live independently. For many customers the service supports the transition from residential care into supported accommodation giving people more choice and control. The service encompasses a model of Positive Behaviour Support and is CQC registered.

Job Overview:

Specialist Behaviour Support Workers are responsible for the customer's emotional, psychological well being as well as providing support to help them develop the life skills they require to meet the assessed needs. At Lester Court, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

Behaviour Analysis:

- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You are responsible in planning appropriate intervention to modify and resolve the behaviour
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
- You understand and collaborate with the different support organisations accessible in the community
- You exhibit a concrete basis in behavioural analysis
- You will have ability and skill to present and feedback to other professionals in a formal settings
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Analyses the behavioural interventions to determine their success
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives
- Assists newly recruited staff in facilitating behavioural interventions
- Maintains up to date accurate records of customer's, service being provided and behavioural data

Other Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

Recruiting for a Support Worker to join our Homelessness and Complex Needs services in Tower Hamlets!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

Tower Hamlets Community Intervention Service (THCIS) is a flexible provision that accepts both self and partner agency referral. THCIS has the capacity to support up to 212 high needs customers with a range of complex requirements; including those with mental health diagnoses, drug and alcohol addictions, domestic violence cases and those with housing needs. THCIS is open 7 days per week and operates an out of hours call in service and drop in sessions alongside floating support.

Key Responsibilities:

- Building supportive and trusting relationships with customers
- Working proactively with other members of the team to manage caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within the ethos of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Adherence to lone working procedures and attributed processes such as the duty system
- Providing tenancy sustainment related support to customer in their own property
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Ensuring Look Ahead's Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engagement with learning and development activities to increase knowledge and skills with in the sector
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Able to work alone with good initiative
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem, passionate and drive to achieve success
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance
- Ability to cope positively with challenging and diverse behaviour
- Is able to implement strong professional boundaries
- Able to inspire

Skills, Knowledge and Experience:

Essential:

- Experience within sector

Diresable:

- Educated to degree level

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting Personal Support Assistants (Bank Staff) to join our services in Berkshire!

£10.55 per hour, zero hour contract plus Pension Scheme and Flexible Hours

Personal Support Assistants provide a range of personal services to meet the needs of our customers in Look Ahead services and/or in customers' homes across London and the South East. Services may include Assistant/Support Worker duties (no support planning) and non-specialised Individual Budget work. In all activities PSAs are required to encourage customers to contribute to these to activities and help them to develop their own skills and confidence. While carrying out activities, PSAs should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.
PSAs may be working with customers from all of Look Ahead Client Groups including Mental Health, Learning Disabilities, Homelessness and Young People. Where appropriate PSAs may be required to complete regulated activity which includes personal care and medication when working in CQC registered services.

Key Responsibilities:

PSAs providing Assistant/Support worker services will:

- Support customers to undertake tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Enable customers to make full use of community facilities by providing support as directed
- Support customers to attend GP and health appointments and religious services as directed
- Support customers to integrate into the community, for example accompanying the customer to enquire at colleges about possible courses, to visit various public amenities etc
- Support customers to go shopping for food, clothes etc
- Maintain records as required under the direction of Look Ahead staff and management

PSAs providing domiciliary & personal care will:

- Deliver all aspects of personal and physical care as appropriate to the individual needs of the customer. E.g. help with dressing, grooming & make-up, bathing, support going to the toilet etc
- Support customers to undertake domestic tasks in the home wherever possible, including practical assistance in developing skills to ensure customers enjoy a high quality of accommodation. E.g. cleaning, vacuuming, washing, ironing, simple home decorating, sewing, light gardening
- Report any observations to Look Ahead staff and management relating to customers' welfare

Additional non-specialised Individual Budget can include:

- Providing customers with companionship. E.g. accompanying customers to visit relatives, attend special interest clubs, go out walking, to the park, dinner or the pub, play board games and cards
- Planning day trips and outings e.g. to the seaside, art galleries/museums, and encourage more independent living
- Assist customers in budgeting and money management, paying bills etc
- Encourage customers to take interest in and undertake basic sports, creative and arts activities in or outside the home. E.g swimming, jogging, attend gym, health clubs, go dancing, play music, make (draw/paint) pictures, take simple photographs, attend theatre/amateur dramatics etc

The above sets out the key responsibilities and typical tasks. You may be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

Person Specification:

- Approachable and open behaviour
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is customer-focused

Skills, Knowledge and Experience:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Business Development Officer to join our Business Development Team in Westminster!

£24,000 to £28,000 per annum, dependent on experience, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 35 hours per week.

Look Ahead Care, Support and Housing is a specialist regulated housing association and provider of tailor-made care, support and accommodation services to people with a wide range of needs, including mental health, homelessness and complex needs, care leavers and young people. The organisation owns and manages a mixed portfolio of properties across London, South East and the Home Counties.

Job Overview:

This role supports the Business Development Team to retain and expand our care and support services at Look Ahead. The successful candidate will act in a supportive capacity, independently coordinating the Business Development Team administrative functions as well as tracking new business opportunities and supporting with competitor analysis. The successful candidate will also assist with editing and proof reading tender responses, ensuring high quality submissions.

Working as part of a fast-paced team, the successful candidate will have an eye for detail and strong organisational skills combined with a strategic outlook. You will be expected to work to tight deadlines and deliver work to a high standard, developing on competencies and taking on additional responsibility over time.

Starting salary will be dependent on experience to date, but we are open to bringing in an entry level candidate. There is significant scope for development and progression within the team.

Key Accountabilities:

Responsibilities will vary week to week and include:
- Supporting the team in identifying, monitoring and tracking opportunities to tender for new services
- Write clear, succinct and expressive answers to Pre-Qualification Questionnaires (PQQ) and tender questions
- Undertake analysis of competitors
- Developing and maintaining strong working relationships with staff at all levels of the organisation - from Senior Leadership Team to frontline support staff
- Contributing to the achievement of the work of the Business Development Team, assisting other team members as and when necessary, so that all critical deadlines are met
- Support and coordination for the Business Development team through:
- Background research to gather intelligence
- Completing elements of PQQs
- Supporting the team to complete full tender questionnaires
- Preparing submissions (organising and printing)
- Supporting the team to prepare presentations for commissioners

The successful candidate will be a self-starter, committed to growing services which make a difference for the vulnerable people we support.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Proactive and supportive nature, contributing to the success of the New Business Team
- Imaginative and resourceful - able to contribute to development of new ideas for services
- Approachable and open behaviour
- Prefers working as part of a group or team
- Self-starter with a can-do attitude, able to push projects forward independently
- Has a practical and logical mind, is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Enjoys working with a wide range of people
- Excellent communication and organisational skills, able to digest, synthesise and organise large amounts of information
- Able to write clearly and persuasively, organising large amounts of information in ways that maintain the interest of the reader
- Numeracy skills and a desire to develop competencies around service finances.
- Able to work well within the New Business Team, taking direction and following the recommended course of action
- Able to support the administration of high quality presentations to a range of audiences including commissioners
- Able to manage time, cope with competing demands, and meet deadlines
- Able to work flexibly, including proactively assisting staff in the Business Development Team with their work when priorities dictate, occasionally during unsociable hours

Skills, Knowledge and Experience

Essential:
- Candidates must have experience of writing reports or essays to a high standard
- Candidates must have excellent IT skills and experience of working with Microsoft Office Word, Powerpoint and Excel as well as the ability to design and develop other template documents for new business use
- An understanding of and desire to improve services in the health, housing and social care sector is essential
- Must be able to operate at a level equivalent to that expected of a graduate

Desirable:
- A degree in an aligned field
- Previous experience in a business development environment or operational knowledge
- Commercial awareness and financial acumen

Please upload a supporting statement along with your CV which details why you are interested in this role, the relevant skills and experience you have and what you could contribute to the team.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.

Recruiting a Support Worker to join our Learning Disability service in Tower Hamlets!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Antill Road Day Service provides for 26 customers with a learning disability who live in the borough and majority of them live with their family. The service works in close partnership with social services and community learning disability agencies, as well as parents and carers and other key support agencies.Customers receive a fixed core support and personal care. There is an open door policy for customers and the current office opening times are Monday to Friday - 9am-5pm. However service hours may change in future to Monday to Friday - 8am to 6pm & Saturday 8am to 4pm.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customer's practical assistance where they have not yet developed the skills
- Participate in the support planning and risk management. Enable customers to make full use of community facilities by providing support as directed
- Enable customers to make full use of leisure and learning-based opportunities in the service as well as in the community by providing support as directed e.g. Gym, swimming and visiting various public amenities
- Supporting customers in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from/in partnership with external healthcare professionals
- Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
- Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities/wheelchair users
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

Interviews will be taking place week commencing 9th December 2019.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.