Operations Manager Jobs

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Tees Valley with some work in North Yorkshire and County Durham. Prefenece to be in or near these areas when applying. 

Young Enterprise is a national charity working directly with young people, teachers, volunteers, helping young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, supporting them to build their future and enabling them to make a positive contribution to their community and society.

As Educational Partnerships Manager you will be a key contributor to the regional educational partnerships team, supporting the team to achieve shared KPI’s for the region and the wider organisation.  The role of Educational Partnerships Manager involves working directly with young people and teachers in schools that delivering / supporting delivery of our Young Enterprise programmes.

The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need to be confident in working within education settings, liaising with school staff, volunteers, and corporate volunteers. This can be a varied role, but a very exciting role as well as very rewarding. Your experience of relationships development and management will help with developing new schools as well as supporting existing school relationships. There is not an exhaustive list but is to provide you with a flavour of the role.

We are looking for:

· A motivated self-starter

· Ability to develop new relationships with range of stakeholders and support existing ones

· Confident and happy in presenting and delivering to large audiences

· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure

· Excellent manner, rapport and professionalism with young people

· An understanding or experience of managing relationships with volunteers

· A great promoter and inspirer in helping young people achieve their potential

· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams

You'll be working alongside an experienced and passionate small regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

Why work for us?

· People-focussed with a friendly and supportive work-place culture

· An active commitment to equality and diversity

· Access to mentoring scheme with a corporate partner

· Generous holiday allowance of 7.2 weeks (pro rata)

· Access to NHS top-up scheme, for money back on expenses such as dental and optical

· Access to an Employee Assistance Programme

· Cycle-to-work scheme

· Group Life Assurance

This is a home-based role, however, will require significant travel in Tees Valley and some travel to parts of North Yorkshire and County Durham. A DBS will be required. 

To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midnight on 17th May 2024. Please note applications without a cover letter will not be considered.

Social mobility will be at the heart of Young Enterprise’s future strategy, what measures would you take to ensure that those most in need receive the support of our programmes and services? 

Please prepare a presentation of no more than 5mins to outline your approach with young people, educators and business partners

Interviews will take place via Teams on 27th & 28th May 2024.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful.

The important stuff 

Salary: from £30,000

Contract: Full time, Monday- Friday, 9.30am – 5.30pm

Application deadline: Monday 20th May, 09.00am

Join us as our next Centre Manager and use your leadership and interpersonal skills to head up our team delivering employment support in Spear Bristol.

In partnership with Christ Church Clifton, you’ll be managing the delivery of Resurgo's award-winning Spear Programme. Over the last 18 years, Spear has supported more than 8,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

In this role, you’ll be responsible for:

Strategy, vision and impact [30%]

• Spearheading Resurgo’s ‘big picture’ vision of a transformed society, where each member plays its part, and the church is empowered to transform young lives
• Owning and managing the strategy for Spear Bristol that will help make this vision a reality
• Ensuring the Spear Programme is delivered in line with agreed targets; overseeing and reporting on impact metrics

Relationship management [25%]

• Building and managing great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
• You'll be embedded into Christ Church Clifton, and working closely with your Trust and congregation, and actively participating in their mission and events

Leadership, line management and training [20%]

• Leading your team with confidence; spurring them on in your centre’s vision; investing in a team culture of excellence, belonging and fun
• Investing in the professional growth of your Lead Coach and Graduate Coach
• Inputting into organisational-wide training streams
• Inputting into recruitment of new team members

Driving a culture of coaching [20%]

• Driving a culture of coaching in your team
• Hands-on group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
  • Engaging in gritty conversations with your trainees; walking alongside them whatever their circumstances; inspiring them and releasing their potential
  • Managing safeguarding
• Opportunities to engage in corporate coaching

Operations [5%]

• Managing the daily operational activity of your centre, including IT, finance and health and safety

This role will suit you if:

• You are an active Christian, passionate about personally representing the values and beliefs of Resurgo and Christ Church Clifton
• A commitment to grow and learn spiritually and as a Christian leader, and a desire to learn and understand coaching techniques
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment of education
• Effective interpersonal skills, high emotional intelligence, a sense of humour and fun!
• Strong leadership and management skills, highly self-motivated with strong initiative and the ability to translate ideas into practice
• An ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation
  • Progression opportunities through professional development 1-1s, and a dedicated talent manager
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested.

The Winch is a dynamic children and young persons’ charity in north Camden which delivers a cradle to community pipeline of opportunity, through family support, play, youth-led, sports and social action programmes, working alongside children, young people and parents to develop their strengths, skills and sense of belonging of purpose. We want to appoint a dynamic Community Library Manager to run the library and grow our provision, based on the three key themes that reflect our aspirations; Belsize Reads, Belsize Creates and Belsize Connects. They will be a friendly and welcoming face to a wide range of library visitors, be opportunity-focussed and keen to take the initiative. They will champion the power of reading and creative arts for all

Bladder Health UK (BHUK) is a small national charity that has developed significantly over the last 10 years. We are now looking for a part-time charity manager who can continue this journey. The role gives a rare opportunity to someone who is enthusiastic to make a difference in this unique space and have a significant impact on both sufferers and healthcare professionals. As charity manager you will need a varied skillset including being able to build and nurture relationships, manage a small team of staff, develop new income streams, create, and develop imaginative projects and use innovative technology to boost the aims and objectives of the charity.

What you would do

Account management of existing and new relationships in the charity sector. • Research and write grant applications. • Support in making decisions and advise on the charity spend. • Work with the BHUK team to tell the story of ‘Bladder Health UK’ via its communication channels. • Support hosting and organising charity events. • Manage the general cashflow for the charity including reporting from a finance perspective. • Work on a multitude of projects throughout the year. • Outreach to relevant charities that the charity wants to work with and build long lasting, meaningful relationships with them. •. • Maintain all contracts, mailing lists, ensuring IT systems are kept up to date, and are compliant. • Manage ongoing governance of the charity, including developing and maintaining policy documents such as our grant making policy, conflict of interest processes, procedures and register, risk management policy and register. • Maintain charity commission register records. You will also be expected to be able to provide and present regular reports to the Trustees on the finance and operational activity of the charity.

To succeed in this post, it is essential that you have:

• Have been involved in charity campaign work previously.
• Have experience in charity operations and governance. 
• Have sales /marketing/fundraising experience.
• Be able to multi-task in a busy environment.
• Can demonstrate effective communication skills with ability to liaise with different audiences and be effective at developing long-lasting relationships.
• Evidence that you are highly organised and great with time management.
• Have experience developing social media, websites, and webinars to promote, inform and educate.

It would be desirable that you:

• Have either a clinical background or experience in urology issues.
• Are passionate about making a difference and are willing to understand how amazing our members, volunteers and supporters are.

ABOUT THE ROLE

We are hiring an Area Manager to provide management and oversight for services which span across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. You will have the overall responsibility to deliver the highest standards of service quality, performance and improvements across your services through excellent leadership and embodiment of our SIG values.

As the Area Manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:

• Deputy Manager x 3
• Activities Coordinator x 1
• Resettlement Manager x 1

Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area

The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

Transformation Cornwall is a small and entrepreneurial faith based charity that supports and develops social projects run by communities, churches and faith based organisations.

We operate as a ‘brokerage’ and ‘signposting’ agency to support people turn their ideas into reality. Our expertise is in organisational networking, information sharing, idea generation and connecting communities, funders and sector experts together, to increase capacity for social action.

The Operations Director is responsible for all aspects of the development and running of the charity.

This post requires a high level of self-motivation and imagination, together with a passion for faith based social action.

Proven people management and organisational skills are essential, together with an in-depth knowledge of the voluntary and grant funding sectors and the ability to help community groups turn ideas into impactful projects.

Full job description and person specification can be found on our website. To apply send you CV, Cover letter and Monitoring Form.

Community Café Manager
Ref: BHCM24
Location: Hastings, TN35 4AD
Contract: Permanent, annualised, the amount of hours you work each month may vary, however your salary will be paid equally over the year
Salary: Up to £32,000 per annum (DOE) with additional performance-based incentives
Hours: 40 hours per week, some weekends and bank holidays

The Bale House Cafe is a small, but very busy destination café located within Hastings Country Park Nature Reserve known for its outstanding views, beauty and rare flora and fauna. The Bale House is the first public straw bale building constructed in Hastings and provides an exciting facility for visitors to the park to find out about this special landscape. Whether for eating, meeting, walking, or learning The Bale House is a place for everyone, with things to discover every day.

This post will coordinate, manage, and develop the catering outlet at the Visitor Centre to ensure it is providing a comfortable, welcoming and inclusive place for both visitors and corporate/private bookings for events out of café hours. Alongside ensuring food and beverage products served are of high quality, your team will also be representing the nature reserve and all of the partners involved with making it such an important place for nature and community.

You will supervise a small team of catering staff, leading by example, and work proactively alongside colleagues to develop our offer to ensure we provide high quality food and beverages while also providing a high level of attentive service.

We are looking for someone with excellent motivation skills, thrives on inspiring others and develops their strengths. As a leader we want someone who brings out the best in our staff supporting them to provide outstanding customer service. It will be important for the successful candidate to be able to evidence positive critical thinking skills, quickly finding solutions to overcome obstacles to service under pressure.

We are a creative, committed and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan including PERKS – such as discounted gym membership and shopping discounts
• Comprehensive Employee Assistance Programme
• Salary sacrifice schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Apply now!

Closing Date: 9th May 2024
Interview date: 14/15th May 2024

Please note, we reserve the right to close applications early in the event of a large response.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.  If you need any support or adjustments with your application or attendance at interview please let us know.

No agencies please.

The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.

This role is based in Ockley, Surrey, RH5 5NG

We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.

We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.

The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.

This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.

It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.

Key tasks, responsibilities and outcomes

To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.

To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.

To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.

To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.

To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.

To champion and celebrate good practice, to excite and enhance further great working.

To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures

To assist the Service Manager in ensuring the financial sustainability of the centre and budget.

To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.

To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.

To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.

To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.

To assist the Service Manager in reaching funded occupancy set out in the annual budget.

To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.

To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.

To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.

To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.

To effectively communicate with colleagues, residents and agencies.

To build and maintain open and productive relationships between all parties.

To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.

To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.

To attend events when required and at times deliver presentations.

To work alongside the Service Manager to complete objectives and achieve targets set for the service.

To undertake relevant training that may fall outside of their normal working pattern and hours.

To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.

To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.

Other tasks which may be required to ensure the smooth and effective running of the service.

Personalised support

Encourage and act upon innovation in your area to deliver quality services.

Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.

Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.

Ensure that each young person has a SMART and person-centred support plan in place.

Ensure young people are listened to, responded to with actions taken through various forums

Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.

Safeguarding and safety

Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.

Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.

Report accidents and incidents in accordance with company policies and procedures.

Staffing

To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy

To provide a thorough and comprehensive induction programme to new staff.

To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.

Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.

Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.

Provide opportunities for staff training and development.

Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.

Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.

Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.

Quality and Management

Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.

Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.

Work alongside the Service Manager to ensure all services are delivered within budget.

Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.

Fundraising

To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.

Help facilitate visits of funders to demonstrate the impact of Amber’s work.

To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.

Financial

To follow all financial policies and procedures as required and in the absence of the Service Manager.

To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.

To support the Service Manager in completing and contribute to the annual budget.

In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.

In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.

Experience

Relevant professional or management qualification

Experience in management, preferably in the social care sector.

Experience leading and delivering projects.

Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.

Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.

Proficient in the use of Microsoft Office.

Experience of working with disadvantaged young people.

Effective Budget and Resource management.

Experience of effectively managing change and delivering service improvements.

Networking, influencing and negotiation skills

Personal Qualities

To be relationship focused and understand and address the needs of your staff team and young people.

To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.

To be assertive, confident, resilient and have the ability to initiate action when required.

To have passion, enthusiasm and drive.

To be a reliable, supportive and a professional role model for effective leadership with the centre.

To work flexibly according to the organisational requirements.

Job Types: Full-time, Permanent

Salary: £33,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)

Experience:

• Management: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Are you ready to lead strategic operations and contracts for a dynamic mental health charity? Off the Record is an award-winning young people’s mental health charity offering a range of support services for children and young people across the vibrant and diverse area of London Boroughs of Croydon, Sutton and Merton.

We’re recruiting a Head of Contracts & Operations to play a crucial role in the strategic management and oversight of our central services, including finance, administration, data, and premises. You'll lead a team and carry senior management responsibility for these areas.

If you have at least 3 years' experience in senior technical management, excellent organizational skills, and a passion for making a difference, we want to hear from you. Take the next step in your career and contribute to our mission of supporting young people's mental health by visiting our website to access the application pack. Completed applications should be returned to us via email by midday on Monday 29th April 2024.

This is a full-time position, with the possibility of reduced hours (min 30 hpw/4days) and is office-based in Croydon. Salary is £45,594 inclusive of Outer London Weighting and a range of other benefits.

If you have any further questions please email recruitment or visit our website for more information about our services. 

Café Manager 

Full time (37 hours) 
Hornbeam Park, Harrogate, North Yorkshire 

 
The Role 

An exciting Café Manager position has opened at our Yorkshire Cancer Research Centre, which houses a fully integrated Cancer Rehabilitation Centre, Shop, Donation Centre, Office, and our first-ever Café, named Café Hornbeam. 

We are looking for an experienced Café Manager who will provide excellent customer service, prepare delicious food, and create a warm and welcoming space, inspiring their Deputy Café Manager and team of employees and volunteers to do the same. This role will be accountable for the overall management of the Café, including process and policy adherence and development, and Food Safety. 

Specifically, you will: 

• Uphold and manage café operating procedures and policies, including Food Safety, Allergens, Health and Safety and Trading Standards.

• Manage the product mix, introducing new products where appropriate and maximising profit margins.

• Identify appropriate food and drinks suppliers and build and manage supplier relationships.

• Maintain an up-to-date awareness of developments within the café/food service industry to make or recommend appropriate changes to the delivery of café services and products.

• Ensure the café is presented to the highest standards with attractive merchandising of food and drinks. 

• Effectively manage time to work alongside the team, whilst completing managerial duties.

• Plan and oversee the implementation of new menus, specials, and food and drink related offers.

• Manage the Deputy Café Manager and Café Assistants, including supporting them with their continued development, managing rotas and timesheets, providing training and providing appropriate support when needed. 

• Maximise profitability through driving sales and managing and controlling costs, stock, and margins effectively. 

• Be trained as a First Aider and Fire Marshal.

About You 

To be considered for this role, you will need: 

• Proven experience of working in a catering or hospitality role at a similar level. 

• Level 3 Food Safety & Hygiene Certification. 

• Experience in managing staff and/or volunteers including recruitment and development. 

• To be highly organised with good time management skills and the ability to prioritise your workload to meet deadlines. 

• Excellent communication and interpersonal skills with the ability to motivate yourself and others. 

• Strong leadership skills with the ability to coach, develop and nurture talent.

• To be resilient and adaptable to change. 

• To be willing to undertake an enhanced DBS check with children's barred list due to the requirement to supervise and train Cafe volunteers between the ages of 14 – 18 years old. 

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our [Job Title], you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 14th May 2024. Please read our privacy notice before applying. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.

Are you ready to take the next step?

This is an exciting management opportunity for someone looking to use their skills and experience to make a real difference. Join our team working with unpaid carers across the London Borough of Lewisham to improve their health and wellbeing, and access support that meets their needs.

As project manager, you will oversee the day-to-day operation and delivery of this vital  service, using your experience to develop the team, sharing best practice and seeking creative opportunities to continually improve the support we offer unpaid carers. You’ll develop trusted partnerships with local stakeholders, practitioners, businesses and services to promote and embed the service in the local area, supporting the development of a positive ‘carer friendly’ culture in Lewisham.

This role will suit a people person who can quickly develop relationships, lead a team, and work closely in a supportive role with Adult Carers, Young Adult Carers and Young Carers. You’ll have overall responsibility for the Carer’s hub, where carers can drop in for advice and support, manage a small caseload, and support the delivery of the service’s range of activities as required, including respite activities, online groups, face-to-face sessions.

We are looking for a great motivator with excellent communication and organisational skills. Applicants should have relevant team or project management experience in social care, health, education or the voluntary and community sector. You will have experience of working with vulnerable adults and/or children and operational knowledge of multi-agency working. A practical understanding of barriers faced by unpaid carers, and an awareness of cultural differences will be key in this role.

This is a full-time role and the postholder can either be based in the community in Lewisham or our New Ash Green office, with travel to the other area/ office 2 days a week. The postholder must have access to their own ULEZ compliant car.  

Work with us!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Make a real difference to the lives of people with disabilities.

“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager

“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

Your role

As Shop Manager at Scope's Gosforth shop,  you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be  generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Fixed term for 3 months - 35 hours per week 

Scope Gosforth shop - Unit 29 Gosforth Shopping Centre, Gosforth, Newcastle upon Tyne, NE3 1JZ

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today! 

Please note that successful candidates will be subject to an enhanced DBS check.

Arts Students’ Union 

Deputy Chief Executive (Operations and Services) 

Salary: £61,916.40 

Location: High Holborn, London (will work across all sites) 

Contract: Full time - 35 hours per week (hybrid working available) 

Are you looking for a role where you are crucial to Arts Students’ Union’s service delivery? If so, we are looking for you! A leader who is committed to supporting the backbone of the organisation to allow growth and development to ensure the continued opportunities for all students. 

About the Students’ Union  

Arts Students’ Union is membership organisation and registered charity. We deliver high quality services, representation, and support for over 22,000 students across London at the University of the Arts London. We work very closely with the University but are independent in the way we operate and are governed. 

We believe in the power of students. Our elected Student Officers and Trustees provide strategic direction and leadership to over 35 permanent staff, 50 student staff and thousands of volunteers to deliver across 6 Colleges across London. 

Our membership is wonderfully varied in its range of study from artists, designers and performers as well as being hugely diverse with students from all over the world coming to study at UAL’s prestigious colleges. 

About the Role  

Under the direction of the Chief Executive, the Deputy Chief Executive (Operations and Services) will be responsible for the overall financial management, business reporting and operational services for the organisation. The person within this role will develop controls, policies and procedures that work for a variety of audiences including student volunteers, staff and trustees. They will lead on setting the strategic financial goals for the organisation and take a proactive role in supporting our performance towards these goals. The role will also support several departmental managers who deliver organisational services in the areas of finance, commercial and central services. You will be confident in providing high quality strategic advice to the Board of Trustees regarding the long-term future of the organisation as well as supporting the wider team with day-to-day functions and operations. 

We are looking for a dynamic leader who ideally has a relevant finance qualification or can demonstrate a high-level of job-related knowledge. You will also have good technical knowledge and hands-on experience of accounting software and finance systems.  You will excel in developing systems and processes and be able to ensure that these are embedded throughout the organisation, ensuring the continued financial strength of the organisation. You will be a motivational leader who understands the importance of teamwork, communication and striving to offer excellence. 

The successful candidate won’t necessarily need to come from the Higher Education sector, but you must be able to demonstrate a good understanding of the trends and issues that affect our students. You will have a good understanding of charity governance, financial management and organisational development. 

Over 80% of staff rated their favourite reason for working at Arts Students’ Union is their relationship with colleagues. Arts SU, the Board of Trustees and the University all offer an encouraging and flexible working environment and are committed to supporting the ongoing development to all staff to ensure they can be at their best.   

Key Dates: 

Closing Date: 12pm on Wednesday 22nd May 2024 

First Stage Interviews (Remote): Tuesday 4th June 2024 

Final Interviews (In-person): Wednesday 12th June 2024 

How to Apply    

Please click 'Apply’ to be redirected to our website, where you can download the Candidate Information Pack, Job Description, and find full details of how to apply.   

For an informal conversation about the role and application process, please contact Anh Ly from Atkinson HR Consulting.

About the role

The Exchange is seeking an experienced, talented and driven Venue Hire Manager to maximise venue hire income for The Exchange with responsibility for all aspects of hire events.

Situated in the Thames-side town of Erith, The Exchange is dedicated to creating opportunities for people to come together and celebrate life, craft, and community. Ideally located on the border of London and Kent, The Exchange is a perfect venue to attract guests, offering them something unique and memorable in intimate and unique surroundings. This includes the newly renovated “Exchange Town Square” and the beautiful garden designed by award-winning garden designer Sarah Price.

Our aspiration is to develop a craft focused venue hire programme, where every detail has been carefully thought through, leading to unique and inspirational experiences – this will be the role of the new Venue Hire Manager.

Principle Duties:

• Venue Hire Management: Lead for all hire enquiries and bookings from initial conversations through to event delivery and after-care.
• Sales and Business Development: Proactively drive venue hire sales, convert enquiries, and reach budgeted targets, working to develop opportunities with current, returning, and prospective clients. To be conversant with the wider sector, benchmarking against competitor spaces, engaged with external networks and leading on venue hire promotion and marketing opportunities.
• Administration: lead and maintain all enquiries and bookings, communication with internal colleagues to optimise event delivery before, during and after, and develop and maintain accurate monitoring and evaluation reporting.
• Customer Service: provide exceptional service to all event hirers and suppliers with a professional, efficient, and welcoming attitude.

Responsibilities:

• Proactively research and reach-out to new business hire opportunities, exploring new creative opportunities to optimise use of the building and garden, regularly benchmarking The Exchange pricing and proposition.
• Promoting the location through a variety of marketing channels such as social media.
• Responsibility for all venue hires from enquiry to bookings to on-the-day and after care. This includes supervision and scheduling of duty managers, tending to any incidents or queries, liaising with catering services and supervising their requirements and logistics, building security.
• Negotiate and agree venue hire events including final contracts, invoicing, and scheduling.
• Ensure excellent communication with all colleagues to ensure smooth event procedures and positive client outcomes, including cleaning and organising the venue and facilities pre and post event.
• Develop and maintain systems for monitoring, analysis, and evaluation of hire events in context of budget targets and for improving customer service and repeat business.
• Establish best practice procedures and protocol for wide range of clients e.g. private, corporate, charity.
• Develop excellent supplier relationships e.g. event planners, caterers, local companies – to build and promote opportunities to hire spaces and develop a beneficial ‘approved suppliers’ list.
• Operating within rigorous H&S and security frameworks, including taking responsibility for opening and locking up, final building checks.

Personal specification:

Essential:

• Experience of developing pro-active sales leads, and up-selling additional opportunities utilising knowledge of marketing channels and techniques.
• Evidence of excellent customer service and experience of dealing with challenging and complex events.
• Motivated with an eye for detail and a desire to achieve high standards.
• Sound knowledge of security and safety measures and risk management strategies.
• Confident, calm approach to working within a high-pressured, busy environment balancing multiple demands.
• Excellent communication, listening, diplomacy and problem-solving skills.
• Evidence of positive and effective working with inter-departmental teams to achieve shared objectives.
• High level of written and verbal English communication skills.
• Strong negotiation skills both financial and verbal.
• Highly organised with initiative and strong time management efficiency.
• Ability to work flexible hours dependent on events bookings and the needs of the operation.
• The right to live and work in the United Kingdom.

Desirable:

• Working in an arts and culture / community / heritage venue environment.

Deadline for applications: Sunday 05 May

Interviews scheduled for: Wednesday 08 May