Welcome Team and Volunteer Supervisor

We’re continuing to develop our Welcome and Access Services so that more people can ask for help. As part of this, we’re strengthening the role of volunteers with lived experience across everything we do. This role brings together direct support with volunteer engagement. You’ll help deliver our telephone access and Listening Ear services, while also playing a key part in welcoming, training and supporting volunteers involved in the Welcome and Access Team.

Position:                   Welcome Team and Volunteer Supervisor

Salary:                       £30,435 (£26,087 pro rata)

Hours:                       30 hours per week

Base:                          Manchester Mind, Victoria House/Hybrid

Reporting to:          Welcome and Access Service Manager

We value someone who:

·      Is able to offer a warm, trauma‑informed response - providing calm, clear guidance when things feel uncertain and help keep our information and systems running smoothly so people can easily find what they need.

·      Understands the value of volunteering and is able to guide development and create a space where volunteers feel valued, confident and well supported. An understanding of boundaries, safeguarding and reflective practice is important to this.

The skills and knowledge that matter to us:

·       Building kind, trusting relationships where people feel heard and able to contribute.

·       Working in a strengths‑based way that recognises potential and supports resilience.

·       A commitment to working collaboratively to help bring about positive change.

All application documents can be downloaded from our website.

The deadline for these posts will be 12 noon on Friday 8th May 2026.

We know some people use AI and, whilst we would never say don’t use it, we just want to let you know that when people have used AI to help with their application, it can make applications very similar to each other. This makes it difficult when we are looking for a sense of who you are.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.