Major Donor Assistant

Position:

We are seeking a Major Donor Assistant to join our high-performing team at an exciting time of growth for MSF UK. In this pivotal role, you will: Curate exemplary stewardship journeys, cultivate strong, lasting relationships with high-net-worth individuals and play a key role in achieving ambitious fundraising targets. We’re looking for someone with exceptional communication skills, a proven track record in relationship management, and a drive to make a real impact on our work and the lives of our patients. Join us and be part of a dynamic team shaping the future of our lifesaving mission.

Hours: 37.5 hours per week, Mon Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary:  £ 32,826.19 - £ 40,120.90 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Major Donor Assistant is an integral part of the Philanthropy team, responsible for managing a large portfolio of major donors (approx. 170-200). The Major Donor Assistant provides excellent relationship management, creating first-class donor journeys for their portfolio based on donors’ individual motivations and interests. Because of the large portfolio they will ensure they approach stewardship in a systematic way, segmenting their portfolio and providing proactive communications that can be used across groups of supporters while also providing exemplary donor stewardship through reactive interactions with donors.

The primary aspect of the role is the management of a portfolio of major donors, ensuring their continued support of MSF, with a focus on delivering stable and increased income for MSF’s work.

Please download the full job and person specification below for further details.

Knowledge Skills & Experience:

• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Experience in fundraising, relationship management, customer service, or sales
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills
• Ability to deal with people at all levels and from a wide range of backgrounds
• Accuracy and excellent attention to detail
• Proven organisational skills with experience of managing multiple tasks and prioritising effectively
• Experience of working in an office environment, maintaining effective administrative systems and procedures
• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities
• Computer literate and confident in using all Microsoft Office programmes
• Fluency in written and spoken English
• Interest in international, humanitarian work
• Commitment to the aims and values of MSF
• Willingness to travel within the UK

Recruitment timetable:

• Closing date for applications: Tuesday 16 June 2026, 12.00pm (BST)
• First round interviews: 25 – 26 June 2026
• Second round interviews: 09 July 2026
• Projected Start Date: July 2026, Dependant on candidate availability