Member services manager jobs

Contract type: Permanent

Hours: 36 Hours Per week

Salary: £39,000 - £43,000

Reports to: Chief Executive Officer

Location: Hybrid working

Overview:

Spires supports homeless and vulnerably housed people in South London. This role focuses on trusts, foundations, and government funding, working closely with the CEO to maintain strong funder relationships and deliver compelling bids.

Spires has undergone a period of rapid transformation, moving to a model of multi-site working across three London Boroughs. Our core services include, day centre style drop-ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. 

Part 1:  Job profile

1.1 Purpose of job

To generate income from a diverse funding pool that includes trusts, foundations, government and other funding sources as appropriate. Trusts and foundations remain the primary funding source for Spires so maintaining consistent application output is a core element of the role.

To manage our relationships with funders which will include reporting, networking and proactive engagement.

Work with Spires CEO and the Head of Client Services to ensure that data and outcomes are being effectively captured in a way that is helpful for evidencing impact.  

1.2 Position in organisation

 The post holder will report directly to the Chief Executive Officer. Whilst not an operational role, the post holder will maintain a connection to our services so as to be able to represent the service accurately in funding bids.  

Part 2: Key duties and responsibilities

2.1 Income generation

• Maximise existing and find new income to meet agreed income targets.
• Research, write and present attractive propositions for a range of quality funding bids, proposals and documentation.
• Produce and submit quality funding reports to meet deadlines.
• Maintain up-to-date knowledge of fundraising regulations, networks and developments across the sector, advising on best practice

2.3 Planning, monitoring and reporting

• Contribute to internal planning and budget setting, setting out clear plans for income generation.
• Contribute to forecasting and regular reporting, producing verbal and written reports for the CEO.
• Actively manage contracts to ensure that Spires is delivering agreed outcomes and spending restricted funds correctly.

 2.4 General

• Feed into the updated fundraising strategy.
• Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.
• Attend and participate in staff and team meetings and other meetings as required

This job description covers the current range of duties and will be reviewed from time to time. It is Spire’s aim to reach agreement on changes, but if an agreement is not possible, Spires’ reserves the right to change this job description.

Part 3: Person specification

 3.1 Essential experience

• Experience of working in the fundraising sector in a professional capacity
• Experience of securing significant grants or multi-year funding from trusts or statutory sources
• A demonstrable track record of successfully generating income and achieving targets
• Producing impact and evaluation reports for funders
• Writing for different audiences/contexts

3.1.1 Desirable experience

• Working in the homelessness or social care sector

 3.2 Knowledge

• Understanding of the principles of effective fundraising
• Understanding of the principles of effective marketing, communication and diverse donor motivations
• Good financial acumen, including being able to produce budgets and forecasts.

3.3 Essential skills and personal qualities

• Excellent written and spoken communication skills
• Information management skills (GDPR)
• Good influencer and negotiator
• Highly organised with attention to detail
• Confident and enthusiastic with excellent interpersonal skills
• IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases

The following are required of all roles with Spires. However, you do not need to address these in your application:

• Compassion for and awareness of issues facing our clients and service users
• An understanding of and commitment to diversity and equality
• Able to work in a flexible, approachable manner in response to changing organisational requirements
• Willingness to develop personal competencies as appropriate to support objectives

Part 4: Summary of terms and conditions of service

Location: The postholder will be an employee of The Spires Centre. This post is based at 2nd Floor, Elmfield House, 5 Stockwell Mews, SW9 9GX This role will by hybrid with three days in the office and two days from home.

Probation: This post is subject to a 6 month probationary period.

Notice: This post is subject to an 12 weeks’ notice period once confirmed in post.

Annual leave: The annual leave entitlement is 35 days per year including 8 bank holidays.

Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.

Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans.

Expenses: This role will require travel within London. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.

Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults.

DBS Check: Because of the need to interact with our vulnerable clients a satisfactory  enhanced DBS check will be required.

Spires is an equal opportunities employer. We value diversity and inclusion as central to our mission and welcome applications from people of all backgrounds. We particularly encourage applications from individuals who are

underrepresented in the charity sector, including people from Black, Asian and minority ethnic communities, people with disabilities, and those with lived experience relevant to our work. If you require any adjustments to support your application or interview, we will do our best to provide them. 

Application Process 

Please apply by submitting a covering letter and CV. The covering letter should outline your motivation for applying and how you meet the person specificaltion. 

Note on Interviews. Interviews will be held at our office in Stockwell. We have provisioanlly booked these for the 28th and 29th of January. 

Location: London Diocesan House, 36 Causton Street, London, SW1P 4AU
Contract: Permanent, full-time (35 hours)
Salary: £60,000
No DBS Required

Advert closes: 25 January

Interviews 3 and 4 February

The London Diocesan Fund (LDF) is seeking a Senior Quinquennial (QQ) Building Surveyor to join our Housing Property team. This field-based role offers a unique opportunity to oversee one of the most diverse and historically significant residential portfolios in the capital, ranging from heritage landmarks to modern urban homes.

This is an opportunity to take ownership of the Diocese’s quinquennial surveying and repairs programme, supporting clergy by ensuring homes are safe, compliant, well-maintained and protected for the long term.

Job Summary

The Senior Quinquennial Building Surveyor will deliver the Diocese’s statutory quinquennial (“QQ”) obligations across a large and varied residential housing portfolio. The role involves personally carrying out surveys on higher-value and complex properties, overseeing external surveyors where appropriate, managing repair projects, and ensuring works are delivered on time, on budget and in compliance, balancing cost control with long-term asset stewardship

Job responsibilities

• Take full ownership of the Quinquennial surveying and repairs service
• Personally undertake quinquennial surveys, including listed and historic buildings
• Plan, schedule and track up to 100 surveys per year and the associated repair programmes
• Manage and monitor contractors, consultants and external service providers
• Oversee projects with budgets of up to £8m per year
• Ensure compliance with CDM regulations, health & safety and statutory requirements
• Build strong working relationships with clergy, contractors and internal colleagues
• Deliver a consistently high standard of customer service and communication

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

• RICS or CIOB accredited surveyor
• Significant experience in residential building condition surveys and major repair projects
• Strong knowledge of statutory compliance and health & safety in housing
• Experience managing multiple projects concurrently and working in occupied homes
• Excellent communication skills and a customer-focused approach
• Ability to travel regularly across the Diocese
• Experience working with listed buildings and conservation areas (desirable)
• Knowledge of Church of England governance and structures (desirable)
• Evidence of continued professional development (desirable) 

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years on our website.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

Do you want to make a real difference to carers and their families at a critical time?

We are seeking a dedicated and organised Wellbeing Worker to become a vital part of our Hospital to Home Team. We provide a highly valued service to unpaid family and friend carers where they or the person they care for are a patient in hospital. The team work across 5 Acute and 7 community hospitals serving the residents of West Sussex. 

You will focus on and play a vital role in our Support at Home after Hospital (SaHaH) service, providing time-limited, information, emotional support and access to practical assistance to eligible carers following discharge, helping them feel confident and connected during the move home.

Alongside SaHaH, you’ll spend a limited portion of your week offering guidance to carers during their hospital journey—primarily via phone—working collaboratively with NHS staff and partner organisations to ensure carers are included and informed. 

You will have excellent problem-solving skills, be able to take a proactive approach to overcoming obstacles and ensuring support for individuals navigating complex systems. You will be a natural communicator with excellent administrative skills and a strong attention to detail.

Enjoy a flexible hybrid role, blending remote work with in-person meetings and events across West Sussex including on-site in Hospitals on occasions. 

Come and be part of a compassionate, values led team helping carers feel less isolated, more confident, and better connected to the help they need.

The role is a Fixed Term Contract to June 2027, with a potential extension until June 2028.
Interview Date 3 February 2026.

Key Role Summary 

Carer Support at Home after Hospital: Following hospital discharge, provide support to carers for up to six weeks. Identify priorities and help to put in place services and support to assist the transition home.

Carer Support in Hospital: Regularly provide telephone support to a small number of carers where they, or the person they care for, is a patient in hospital.

Information & Guidance: Help carers navigate health and social care systems, connect with teams and other services to access appropriate support.

Practical Support: Where required co-ordinate volunteer support, including a home risk assessment, or undertake applications for a grant to support the carer with short-term practical tasks.

Partnerships: Work collaboratively with Carer Support teams, health, social care and voluntary sector partners, seeking opportunities to work together to enhance support available to carers during and after hospital discharge.

For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits 

Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

Values we are looking for in candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered.

About Us

Learning and Work Institute is an independent policy and research organisation focused on lifelong learning and better work. Our vision is for a fair and prosperous society where learning and work enable everyone to realise their potential. We research what works, influence policy, and develop new ideas to improve practice.

About The Role

Permanent : Part-time flexible, 22.5-30 hours per week, to be worked across 4-5 days.

Salary: £25,780-£34,910 per annum (pro rata), dependent on experience and location 

This role within our external affairs team focuses on securing impact for our work by supporting the delivery of our campaigns and events.

This varied role involves providing coordination of and administrative support to our flagship campaign, Get the Nation Learning; regional adult learning awards; and L&W events.

The ideal candidate will need experience of working in a busy administration role; excellent communication skills; the ability to build relationships with internal and external stakeholders at all levels; excellent organisation skills; and the ability to work flexibly in a fast-paced environment. 

Duties and Responsibilities

Campaigns

• Coordinate the delivery of the Get the Nation Learning campaign. This means: working with L&W’s head of lifelong learning to produce a comprehensive project plan; monitoring progress across team members to ensure work is delivered to time; undertaking all administrative elements of campaign delivery; managing the nominations and selection process for the Get the Nation Learning Awards; monitoring the budget; and working with the head of lifelong learning to manage relationships with sponsors, stakeholders and suppliers.
• Supporting the delivery of regional adult learning awards, including coordinating nominations and selection processes; undertaking all administrative tasks; and working with L&W’s external affairs manager to manage relationships with clients and award winners.

Events

• Supporting the delivery of L&W’s in-person and online events, including our annual Employment and Skills Convention and Get the Nation Learning Awards ceremony. This involves undertaking administrative tasks such as managing registrations, liaison with speakers and delegates, supporting delivery of events on the day, and working with the external affairs manager to manage relationships with sponsors and suppliers.

Other duties

• Support the external affairs team with communications tasks, for example website updates, drafting and preparing marketing emails and social media posts, distributing press releases etc.
•  Undertake any other duties commensurate with the grade and level of responsibility for this post.

About You

Skills

• Excellent administration, organisation and planning skills - Essential
• Strong project coordination/management skills - Essential
• Excellent communication (oral and written) - Essential
• Proficient in MS Office - Essential
• Proficient in the use of CRM software - Desirable
• Proficient in the use of email marketing and website editing software- Desirable
• Basic design skills and familiarity with design software, such as Canva- Desirable

Knowledge

• Knowledge of, and commitment to, L&W’s charitable aims and purpose - Essential

Experience

• Proven experience in a coordination or administration role - Essential
• Experience of supporting the delivery of successful influencing campaigns- Desirable
• Experience of planning and delivering events - Desirable
• Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines - Essential

Benefits (FTE equivalent, part time pro-rated)

Salary of £25,780-£34,910 per annum), dependent on experience and location .

- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.

- Company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time required in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme

- Employee Assistance & Wellbeing Programme

- Gold award in Investors in People

Starting salary in the range of:  £33,141 to £35,855

Working pattern: Full-time (35 hours per week) - some out of hours work may be required for events. 

Pension: USS

Annual leave: 25 days plus bank holidays, 3 well-being days per year (leave), an extended Christmas closure, and an employee benefits package.

Location: Hybrid and flexible working (core hours between 10am-3pm); split between remote working and our office based in central London with occasional UK-wide travel. There is a mandatory, in-person team day once a month in our office near Euston and expected attendance at relevant in-person events (typically up to 5 days per month).

Reports to: Director of Operations and Membership

 

Purpose:

The Events and Communications Officer will be responsible for supporting both membership events and communications activities.  The ECO will work with both the Communications Manager and the Membership and Events Manager to ensure membership data is up-to-date, to track membership engagement, to support the organising and delivery of our events, and to craft and broadcast digital content and media outputs.  This role requires a proactive, dynamic, and driven individual with excellent communication skills, an understanding of event management, confidence and experience using CRM databases and Excel, along with social media skills and an ability to spot new media opportunities. The ideal candidate will be highly organised, confident and adept with CRM systems, and enthusiastic about delivering excellent service to members whilst helping to promote the organisation's work across digital channels.

Key Responsibilities

Membership and Events Support

1. Working closely with the Membership and Events Manager to deliver  strategies for recruiting, retaining, and engaging members. 

2. Maintain and update the CRM system, ensuring accurate records and consistent data standards.

3. Support the processing of membership applications, renewals, and enquiries in a timely and professional manner. 

4. Support the organising and execution of member events, such as network and consortium meetings and other engagement activities as needed.

5. Support with the preparation of regular reports on membership numbers, trends and engagement activities. 

6. Work  closely with the Communications Manager and Membership and Events Manager to design, distribute, and collate the annual member survey.

7. Input membership invoices and payments into Xero or relevant systems.

Communications Support

1. Support a comprehensive media strategy set out by the Comms Manager to promote the organisation's mission and activities.

2. Manage planned activities on all social media platforms, including content creation and community engagement.

3. Proofread and distribute press releases, newsletters, and other communication materials.

4. Maintain and update the organisation's website with relevant news and content.

5. Managing the press inbox.

6. Monitor media coverage and help prepare reports on media performance.

7. Create engaging content for various platforms.

The postholder will also be expected to:

1. Actively support the delivery of the GuildHE strategy.

2. To contribute positively to a small, professional team focused on delivering excellence in their members’ interests.

3. Support GuildHE events and communication activities as appropriate - including campaigns, writing articles, blogs and press releases.

4. Build strong relationships with key stakeholders at HE institutions, including senior leaders, academics, and professional services staff.

5. Gather feedback from HE institutions and use this to inform the continuous improvement of our services.

6. Demonstrate a proactive approach to embedding EDI principles within all policy development and advocacy efforts.

7. Represent GuildHE externally on a range of HE sector groups and projects where appropriate. 

8. Deputise for the Membership and Events manager, and the Communications manager as appropriate.

9. Undertake any other reasonable duties as may be required.

Person Specification

Core Skills:

• Strong written and verbal communication.

• Excellent organisational and time management.

• Proficiency in Google Suite, Microsoft Office, CRM systems, and graphic design tools (such as Canva or Adobe Creative Suite). 

• Ability to work independently and as part of a team.

• Ability to coordinate multiple tasks and meet deadlines.

• An ability to build relationships within our team, with members and with media contacts.

• Understanding of current media trends and best practices.

Core Attributes

• Able to meet deadlines, to prioritise work and to anticipate issues and problems with strong attention to detail

• Be self-motivated and communicative with colleagues, with the ability to support the wider team when required in a flexible and dynamic working environment.

• An individual who shares our values of equity and inclusion and can translate these values into day to day work and impactful outcomes.

Ideal Education: Bachelor's degree/ relevant experience and training in Communications, Marketing, Public Relations, Business Administration, or a related field.

Ideal Experience:

• At least one (1) year’s experience in membership support, communications, or an administrative role. 

• Proven experience in social media management and content creation.

• Experience with CRM software and email marketing platforms.

• Experience in the tertiary or higher education sector.

• Experience with invoicing/ payment systems (e.g. Xero, QuickBooks, and the like). 

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

• About The Role

• Do you have experience supporting vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment, and are you ready to take the next step into a supervisory role?

  We have an exciting opportunity for a Temporary Accommodation Support Supervisor (18-month maternity cover) to join our Housing team, working to support some of the district’s most vulnerable adults to move on from temporary accommodation into longer-term housing solutions.

  You will play a key role in the day-to-day running of Council-owned homeless accommodation in West Oxfordshire, ensuring high-quality, safe and well-managed services. Working closely with internal teams and external partners, you will help residents develop the skills and support they need to move on successfully, while also supervising and supporting a small team of Temporary Accommodation Support Officers.

  This is a rewarding but demanding role, ideal for someone who combines empathy with professionalism, resilience and strong organisational skills.

  What you’ll be doing

  • Supervising and providing day-to-day direction to Temporary Accommodation Support Officers, with direct line management responsibility for two staff members
  • Ensuring the efficient running of Council-owned homeless accommodation, maintaining high service standards and maximising occupancy
  • Managing hostel budgets, minimising voids and ensuring residents are supported to claim the correct benefits and meet service charge requirements
  • Carrying out and overseeing risk assessments, health & safety checks, and property inspections, ensuring repairs and issues are reported promptly
  • Developing bespoke support plans for residents to help them manage their stay and move on into independent accommodation
  • Supporting residents to access benefits, support agencies, employment, education or volunteering opportunities
  • Managing and responding to anti-social behaviour, while maintaining positive relationships with neighbours and local businesses
  • Representing the service at multi-agency meetings and contributing to alternative homelessness pathways
  • Deputising for the Temporary Accommodation Lead when required
  • Participating in an on-call duty rota (additional remuneration provided)

  What we’re looking for

  Someone who values structure, confidentiality and professionalism alongside compassion and support. You will be working with sensitive personal information and must demonstrate a strong understanding of safeguarding, GDPR and professional boundaries.

  You’ll need to be resilient and adaptable, able to remain calm and confident when working in challenging environments or emotionally complex situations. Teamwork is essential, as is the ability to work independently under pressure and meet tight deadlines.

  You will also need a sound understanding of housing legislation, including the Housing Acts, the Homelessness Reduction Act and associated guidance.

  You will need

  • A qualification equivalent to a degree or at least five years’ relevant experience in Housing, Housing Management, Supported Accommodation or a hostel-based environment
  • GCSE Maths and English (grade C/4 or above, or equivalent)
  • Experience of working with vulnerable people with complex needs
  • Experience of supervising staff or supporting service delivery within a housing or support setting
  • Excellent written and verbal communication skills
  • Confidence using IT systems, including Microsoft and Google packages
  • A full UK driving licence and access to a vehicle for work purposes

  Desirable

  • A relevant professional or academic qualification
  • Knowledge or experience of project management
  • Membership of a relevant professional body
  For more information about this role please see the Job Description/Person Specification.
   
  Special Conditions
  •  Full UK driving licence and ability to travel across the district
  • Standard DBS check required
  • Deputising for the Temporary Accommodation Lead when required
  • Participating in an on-call duty rota (additional remuneration provided)

  Should we receive a high volume of applications, we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible. Previous applicants need not apply.

  What we can do for you

  • Agile working allowing a mix of home and office working
  • Flexible working arrangements (depending on the role)
  • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
  • Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
  • Pension scheme with a good employer contribution of up to 7% of your earnings
  • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
  • Cycle to work scheme
  • Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
  • Generous sickness cover above statutory entitlements
  • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
  • Life assurance, currently four times your annual salary

  Watch our new 'What is Publica' video to see why its great to join us!

• About Us

• You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. 

  Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

  
  Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the East Anglia region.​

As the Community Fundraiser covering East Anglia you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Cambridgeshire, Norfolk or Suffolk?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

​

Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​

If you are excited to learn more about this position, please take a read through our recruitment pack which is attached in this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Programme Development Senior Manager (Maternity Cover)

CARE International UK

Salary: £50,178 per annum

Contract Type: Fixed term (Maternity Cover, up to 12 months)

Closing date:  25 January 2026 at 11pm

Interview date:   2 - 4 February 2026

About CARE

CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.

Why work for CARE International UK?

Do you want to play a key role in an experienced and passionate team supporting and shaping CARE International UK’s portfolio? Join the Programme Funding Team!

The Programme Development Senior Manager leads on CARE International UK’s largest and most complex proposals – including bids £20m+ and FCDO commercial contracts. They also play a vital role ensuring quality bid submissions to a variety of donors through proposal reviews, contribution to Go/No Go decisions and improvement of design processes and tools. This is a fixed term role for up to 12 months.

About you

You are a passionate and experienced funding specialist, with a proven track record in fundraising from key UK donors – including solid experience of commercial bidding and FCDO frameworks. You will have the ability to lead and coordinate multi-disciplinary teams during proposal preparation, working with partners and colleagues in multiple locations. You have experience in and very good understanding of programme design and meeting institutional and corporate donor requirements. You have excellent communication skills, both verbal and written. You are capable of building strong relationships with both internal and external stakeholders; you are a positive collaborator and a strong team player.

About the role

The postholder will lead on CARE’s largest and most complex bids (particularly commercial contracts) including multi-country, multi partner submissions with budgets in excess of £20m.  Working from scoping through to proposal submission. They will also play an important role in ensuring quality programme design reviewing and providing expert advice on bids as well as establishing, adjusting and embedding processes to ensure high quality programme design.  Finally, they will support our strategy to diversify our funding sources working closely with our Partnership & Philanthropy Team.

Right to Work in the UK

Following recent changes to Skilled Worker Visa eligibility, a number of roles have been removed from the immigration salary list. 

Applicants residing outside of the UK may apply for this role if it is has an eligible occupation code,  identifies as a ‘higher skilled’ job and meets the salary threshold. Before submitting your application, please review the latest Skilled Worker Visa guidance here.

Safeguarding 

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to: 

· Satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

· Appropriate criminal record checks (including a Bridger check).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures. 

Equality and Diversity  

We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team (contact details on website).

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.

Director of Finance and IT
London (Camden) | Hybrid working
Salary £90,000
Full time (37.5 hours) or 4 days per week considered

Thomson Foundation is an independent, globally respected organisation with over 60 years’ experience supporting free, ethical and trusted journalism around the world. At a time when reliable information has never mattered more, Thomson’s work is both impactful and deeply values-driven.

They are now seeking a Director of Finance and IT to join the senior leadership team at an exciting point in the organisation’s evolution.

This is a rare opportunity for a senior finance leader who enjoys combining strategic leadership while also being able to provide hands on support. You will work closely with the CEO, Board and senior colleagues to shape future strategy, while also getting into the detail to understand how things work today and where they can be improved tomorrow.

You will thrive in this role if you enjoy making your mark: strengthening systems, improving automation, streamlining processes and building robust, proportionate controls that suit a small, international organisation. This is not a role where you sit at arm’s length from the detail – you will be curious, practical and comfortable rolling up your sleeves, whether that’s reviewing processes, posting journals, improving reporting or driving smarter use of technology.

Alongside financial leadership, you will oversee IT, risk, compliance and governance across the Thomson Group, working with outsourced providers and internal colleagues to ensure systems are secure, efficient and fit for purpose. You will play a key role in delivering the Finance and Technology Transformation Plan, helping the organisation operate more effectively and sustainably as it continues to grow and adapt.

Thomson has a small, welcoming team and a collaborative, non-hierarchical culture. You will be joining an organisation where people are trusted, ideas are welcomed and impact really matters. The role is based in Camden, with hybrid working two days per week in the office.

This role will suit someone who is:
• equally comfortable thinking strategically and working hands on
• motivated by improving systems, automation and ways of working
• curious, detail-oriented and happy to implement change
• values-led and excited by working in a mission-driven, international charity

If you are looking for a senior leadership role where you can genuinely influence, improve and help shape the future of a highly respected organisation, this is an outstanding opportunity.

How to Apply

For more information, please contact Rosemary Pini at Allen Lane who is supporting on this role and happy to answer any questions.

Please apply by sending CV and supporting statement before 1st February

Location: Hybrid (Weekly travel to West Division Centres & London for monthly team meetings)
Hours: 35 hours, Monday to Friday
Contract type: Permanent
Salary: £30,321.51 - £36,689.03 (depending on location, experience and skills)

About the Role 
We’re looking for a proactive and professional HR Advisor to join our People team. In this role, you’ll provide expert advice and support on a wide range of HR matters, including employee relations, performance management, and compliance. You’ll focus on our stakeholders and work closely with managers and colleagues to ensure policies, procedures, and best practices are followed, while driving initiatives that add real value to our organisation.

Key Responsibilities

• Act as first point of contact for HR advice on policies, processes, and employee relations.
• Support managers with complex ER issues such as absence, disciplinary, and grievance cases.
• Promote self-service for HR systems and processes, and coach managers where needed.
• Assist with annual appraisal and salary review processes.
• Oversee sickness reporting, occupational health referrals, and compliance checks.
• Provide HR system support, reporting, and payroll administration.
• Contribute to HR projects and policy development.

What We’re Looking For

• Strong ER and HR advisory experience, ideally in a multi-site environment.
• Excellent knowledge of UK employment legislation and best practice.
• Ability to manage complex ER cases with confidence and professionalism.
• Strong communication and relationship-building skills.
• Organised, proactive, and solutions-focused approach.

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Job Title: Advice & Information Worker 
Working Hours: 37 Hours per week
Salary: £28,050.00 per annum 
Contract: Permanent
Location: Hatfield Office / hybrid options

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for two dedicated and passionate Advice and Information Worker to join our team based in Hatfield! You will be the first point of contact for anyone needing to access the ‘hyh hub’ and will ensure that all referrals are triaged to identify the most effective pathway for support. The worker will deliver accurate advice and information to young people, parents and professionals, and work undertaken in a coordinated timely manner. You will carry out appropriate assessments, with other agencies where needed, to assess the needs of the family to prevent family breakdown and homelessness.

Role Responsibilities:
- Manage a varied, short term case load with conflicting deadlines
- To offer realistic advice and options to young people, family members and professionals to prevent family breakdown and homelessness, identifying any other needs within the process.
- To carry out service user assessments under the JHP and liaise with statutory agencies, non-statutory agencies and family members to assist with a planned move on/secure accommodation for
16/17 year olds as required.
- Develop and maintain smooth, accurate pathways on the database for gathering and maintaining all relevant service user and statistical information
- To chair and coordinate family meetings, housing support meetings and liaison meetings with other agencies as required
- To liaise and refer into Crashpad as required and work within the set timescales
- Alongside team members and external partners, co-ordinate and implement focused action plans, working with families for a maximum of 6 weeks
- Working in strengths based way, support 16/17 year olds to advocate for themselves when appropriate and necessary
- Carry out the necessary follow-up work and write ups of service users files
- Encourage and promote a planned approach to solving conflict alongside the ‘hyh hub’ and explore the mediation / family link worker processes to young people and their families, in line with the ‘single pathway’ model.

As a successful candidate you will have...
- A full driving license and use of own car or motorbike for business purposes (Compulsory)
- Ability to demonstrate an understanding of the problems facing homeless young people
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Commitment to equal opportunities and anti-discriminatory practice
- Excellent planning, organisational & time management skills
- Have a flexible working approach to the needs of the service users
- Ability to communicate clearly both verbally and in writing
- IT literacy including excel, word, teams and outlook
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)

What can we offer you?
-25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
-People's Pension Plan contribution
-Group Life Insurance plan
-Opportunities for personal and career development
-Hybrid working - option to work from home up to 2 days per week
-An additional annual leave day on your Birthday
-Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
-Employee Assistance Programme - support with wellbeing & personal struggles
 

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 12th January 2026

Recruitment afternoon will be held on 21st January 2026 that will involve a variety of group based and individual tasks following by a competency interview.  and if successful there will be a personal interview stage held on a date to be confirmed. 

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

About MDSC

Muscular Dystrophy Support Centre (MDSC) exists to ensure that people affected by muscle-wasting conditions are not just supported, but heard, connected and empowered. We are a growing, values-led charity rooted in lived experience, community connection and practical impact.

This role sits at the heart of that mission.

The Role

This is not a tick-box participation post.

As our Service User Participation Worker, you’ll make sure service-user voice actively shapes our culture, communications and service design. You’ll build community connection, run meaningful participation activities, and capture powerful lived-experience insight that directly influences decision-making, storytelling and strategy.

You’ll work closely with colleagues across communications, therapy, fundraising and leadership — translating real experiences into real change.

What You’ll Be Doing

Building community & connection

• Designing and delivering inclusive activities, groups and events
• Creating both in-person and digital opportunities for peer support
• Supporting service users to become ambassadors and contributors

Leading meaningful participation

• Developing and embedding a clear participation and co-production model
• Facilitating forums, feedback sessions and co-production activities
• Making sure insight feeds directly into communications and service improvement

Capturing lived experience

• Safely and ethically collecting stories, feedback and content
• Working with the Communications team to create authentic, non-tokenistic content
• Ensuring consent, safeguarding and dignity are always front and centre

Advocacy & individual voice

• Supporting service users to share experiences and influence decisions
• Acting as a trusted point of contact
• Escalating safeguarding concerns where appropriate

Learning & impact

• Tracking engagement and participation outcomes
• Producing insight summaries and reports
• Closing the loop — showing people how their voice leads to change

About You

You’ll be organised, empathetic and confident working with people from all walks of life. You’re comfortable facilitating groups, handling sensitive information and balancing structure with warmth. You believe participation should be meaningful, not performative.

Experience of working with disabled people, health settings, charities or co-production models is an advantage — but mindset matters just as much as background.

What We Offer

• A role with genuine influence and visibility
• A supportive, values-driven team
• Strong commitment to training and development
• Employee Assistance Programme
• Pension contribution
• Generous annual leave (pro rata)

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

The Support Officer’s key objective is to enable Mermaids to deliver exceptional, high-quality services by providing effective operational, administrative and coordination support. Working closely with the Operations Manager and across the Communities, Youth, Support Line and Training teams, the role will ensure smooth day-to-day operations, strong communication, accurate systems and consistent quality standards. By increasing organisational capacity and supporting continuous improvement, the Support Officer will allow frontline teams to focus on what matters most; delivering positive impact for the people and communities we serve.