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Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, Multiple Locations (Hybrid)
£24,525 per year
Posted 2 days ago Quick Apply
Richmond Fellowship, Abingdon (On-site)
£29,290 - £30,778 inclusive per annum
Posted 1 day ago
Mid Kent Mind, Maidstone, Kent (On-site)
£23,990 per year
Posted 2 weeks ago Quick Apply
Closing tomorrow
Richmond Fellowship, Multiple Locations (On-site)
£29,182-£30,547 pa inclusive of London Weighting allowance
Posted 3 weeks ago
Community Connex LTD, Oxford, Oxfordshire (Hybrid)
£23,000 per year
Posted 1 week ago Quick Apply
Closing tomorrow
Richmond Fellowship, Multiple Locations (On-site)
£28,182 - £29,547 per annum inclusive of location allowance
Posted 3 weeks ago
Closing in 6 days
Lancashire Mind, Chorley, Lancashire (Hybrid)
£25,767 per year
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?
Posted 1 week ago
Closing in 3 days
Restore Limited, Oxfordshire (On-site)
£31,446 per year
You will provide vital operational support in the effective day‐to‐day running and management of Restore’s recovery services
Posted 6 days ago
Closing today at 23:59
Aquarius, Birmingham (On-site)
£24,442-£26,424 pa + benefits (pay under review)
Posted 2 weeks ago
Closing in 7 days
Aquarius, Multiple Locations (On-site)
£24,442 - £26,424 per annum (pay under review)
Posted 3 weeks ago
Aquarius, Northampton (On-site)
£25,089-£27,069 pa + benefits
Posted 2 weeks ago
Aquarius, Northampton (On-site)
£25,089-£27,069 pa + benefits
Posted 2 weeks ago
Page 5 of 7
Ealing, Greater London (Hybrid)
Fulham, Greater London
Hammersmith, Greater London
Hounslow, Greater London
£24,525 per year
Full-time
Contract (Until March 2025)

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Actively Interviewing

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Job description

Role purpose


Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  


Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.

 

Key Responsibilities
See attached job description for full list of responsibilities

  • Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
  • Deliver monthly wellbeing peer support groups/workshops.
  • Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
  • Provide housing advice
  • Provide general money and debt management advice
  • Provide information on employment opportunities and training support for clients.
  • Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience

 

  • Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
  • Knowledge and understanding of mental health problems, and mental health services
  • Experience of delivering advice, information and customer representation
  • Experience of managing complex cases
  • Experience of working with multiple agencies
  • Experience of delivering desired outcomes in a timely manner
  • Up to date knowledge and experience of safeguarding adults
  • Understanding of the importance of monitoring and evaluation, and the ability to keep records


Skills and Abilities

See attached job description for full list of skills & abilities

  • Relevant and up to date knowledge of welfare benefits, housing and social care.
  • Facilitate and deliver peer support groups for longer term improved wellbeing.
  • Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
  • Excellent listening skills
Application resources
Posted by
Hammersmith, Fulham, Ealing and Hounslow Mind View profile Company size Size: 101 - 500
Posted on: 14 May 2024
Closing date: 13 June 2024 at 23:59
Tags: Advice, Information

The client requests no contact from agencies or media sales.