Junior Technical Analyst

Mental Health Innovations

London, Greater London (Hybrid)

£35,000 per year (pro rata for part time)

Full-time or part-time

Permanent

Actively Interviewing

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Job description

Title: Junior Technical Analyst

Reporting To: Head of IT and Data Security

Location: Hybrid, working from home and our office based in West London

Salary: £35,000 per annum (pro rata for part time)

Hours of Work:
Full or Part time (Full time is 40 hours per week, inclusive of a daily 1 hour paid lunch break)

Contract: Permanent

Benefits:

25 days annual leave per year, plus public holidays;
Company electronic devices;
Enhanced salary sacrifice pension scheme;
Private health insurance after completion of probation;
Eligibility for a Blue Light discount card

Closing Date: 14th January 2026. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Purpose

Operate a diverse range of technical and security systems, whilst bridging the gap and interacting directly with business teams. This is a great opportunity to begin a career in security and training will be provided on the job.

Key Responsibilities

Operating, building and configuring our systems

To build, deploy activities and customise SaaS products
To work on multiple products or technologies to deliver a unified service
To manage technical processes and liaise with IT Operations Team
To be hands-on in building and systems configuration and customisation
To influence decisions in design and continuous improvement
To be a safe pair of hands, working independently and reporting progress or issues at regular intervals

Supporting our Information Security Management System and Compliance

To manage security processes
To work on security audits and coordinate the response to findings
To produce KPIs and documentation
To participate in security and data protection working groups

Aligning with business requirements an customer needs

To be aware of stakeholders and touch points in other teams
To work with other teams to progress their technical and security responsibilities
To work closely with the Technical Lead, Security Lead and IT Operations
To sit on cross department operations meetings and represent the team
To translate business requirements or feedback into options for improving our services or delivering a better user experience or bringing proposals back to the Technology Team.
To experience working with technical and non-technical stakeholders
To experience sizing and prioritising work
Works in accordance with security and compliance requirements
To integrate with the wider IT & Security and IT Operations teams, and perform duties outside core responsibilities to support them as required.

Person Specification

Essential

Strong analytical and problem solving skills
Excellent communication skills, both verbal and in writing
Ability to prioritise tasks and work independently
Working knowledge of IT best practices
We are looking for someone with experience in, or knowledge of, one or more of the points on the list below. If you do not meet all points, we would still encourage you to apply:
Maintaining and supporting a cloud environment (we use AWS)
Experience of supporting business-critical IT infrastructure
Support and management of devices and device management solutions
Security best practices (e.g. CE+)
Identify and access management (e.g. Google SSO)
System administration of business SaaS platforms, e.g. Salesforce, Atlassian, Google Workspace
Coding in a commercial environment, or demonstrable personal coding projects

Desirable

University degree or equivalent experience
Exposure to ITIL
Knowledge of ISO 27001 and CyberEssentials+
Knowledge of Data Protection Act 2018/UK GDPR

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks.

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.

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